--- title: my.SQM Auto QA Reviews meta_title: 'my.SQM Auto QA Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 358 reviews by the users' company size, role or industry to find out how my.SQM Auto QA works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 358 scale: '5' date_modified: '2026-07-29' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # my.SQM Auto QA Reviews **Vendor:** SQM Group **Category:** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance) **Average Rating:** 4.5/5.0 **Total Reviews:** 358 ## About my.SQM Auto QA SQM is Disrupting Contact Center QA. Traditional QA tells you whether agents followed the script. SQM tells you whether the customer is satisfied, at risk, or needs recovery. SQM is a QA-CSAT automation software leader that helps contact centers improve CX with accurate predictive CSAT insights, benchmarkable CX metrics, GenAI-powered agent CX self-coaching, and CSAT excellence awards & badges that motivate agents to perform at their best. SQM's QA Automation Software predicts CSAT for 100% of customer contacts, achieving up to 95% accuracy, mirroring actual post-contact surveys — a game changer for QA. The CSAT scores are benchmarked against 500+ leading contact centers and SQM awards, and provide CX badges for organizations that achieve outstanding CSAT results. my.SQM™ QA-CSAT automation tool is an AI-powered call center quality assurance and customer experience analytics and reporting solution for monitoring, managing, and motivating agents to deliver great customer satisfaction on every call. According to G2 reviews, mySQM™ Auto QA Ranks #1 in North America for User CSAT. In enterprise environments, SQM often starts by augmenting the existing QA ecosystem with a predictive CSAT and benchmarking layer that works alongside the client’s existing CCaaS, QA, or WEM platform. This allows contact centers to add SQM’s predictive CSAT, benchmarking, and CX-focused Auto QA capabilities without disrupting their current technology stack. As adoption expands, SQM can replace the contact center’s primary QA platform for measuring, managing, and improving both CX and compliance performance. Auto QA/CX Scoring delivers quality assurance benchmarkable KPIs, including agent behavior metrics such as 25 CX and 20 call compliance metrics, and predictive customer satisfaction scores. All CX, CSAT, and compliance metrics are benchmarkable. We offer standardized QA metrics and KPIs so you can benchmark your performance against your industry, leading organization call centers, or within your company. In addition, to enhance your QA insights, you can customize your QA metrics and KPIs to meet your business needs. ## my.SQM Auto QA Pros & Cons **What users like:** - Users find the **ease of use** of my.SQM Auto QA exceptional, enhancing their overall satisfaction with the platform. (26 reviews) - Users appreciate the **feedback system** of my.SQM Auto QA, enhancing learning and improving call quality effectively. (15 reviews) - Users appreciate the **easy navigation** of my.SQM Auto QA, finding it simple to explore and utilize. (10 reviews) - Users love the **easy access** to information, making it quick and efficient to track performance and improvements. (7 reviews) - Users find the **coaching support** invaluable for continuous improvement and enhancing customer service performance. (6 reviews) - Experience Improvement (5 reviews) - Users value the **intuitive scoring system** , which motivates progress tracking and enhances navigation experience. (5 reviews) - Efficiency (4 reviews) - Users value the **friendly and effective customer support** of my.SQM Auto QA, enhancing their experience and service quality. (3 reviews) - Call Quality (2 reviews) **What users dislike:** - Users express frustration with **call issues** , wishing for better recording access and broader service coverage beyond landlines. (16 reviews) - Users find the **complexity in filtering information** challenging, with many confusing metrics and hard-to-understand sections. (6 reviews) - Users find the **inaccurate data analysis** to be confusing, complicating their understanding of metrics and statistics. (6 reviews) - Users face issues with **scoring fairness** , as subjective surveys and bad reviews heavily impact their scores. (5 reviews) - Users find the **navigation overwhelming** due to excessive information and multiple tabs required for accessing reports. (3 reviews) - Users often face **layout issues** that hinder navigation and make it difficult to access essential survey information. (3 reviews) - Poor Reporting (3 reviews) - Users are frustrated by **poor response mechanisms** for disputing calls and reviews, adding unnecessary stress to their experience. (3 reviews) - Users find the **dashboard confusing** and wish for better navigation and detailed scoring breakdowns. (2 reviews) - Missing Features (2 reviews) ## my.SQM Auto QA Reviews ### 1. Customer Advocate **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services **Reviewed Date:** February 12, 2026 **What do you like best about my.SQM Auto QA?** I can check my statistics on a daily basis. **What do you dislike about my.SQM Auto QA?** Too many break downs of each statistic we have available. **What problems is my.SQM Auto QA solving and how is that benefiting you?** Being able to communicate accurately and promptly with members. **Official Response from SQM Group:** > Thank you so much for your feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. Thank you for letting us know about the aspects you dislike. We will bring your feedback to our team’s attention and work on it promptly and accurately. Sincerely, SQM’s Team ### 2. It has been positive **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services **Reviewed Date:** February 12, 2026 **What do you like best about my.SQM Auto QA?** The details it gives to members. I have had good customer services w/ the representatives. **What do you dislike about my.SQM Auto QA?** I can say that I have no dislikes about the services. **What problems is my.SQM Auto QA solving and how is that benefiting you?** n/a **Official Response from SQM Group:** > We sincerely appreciate you taking the time to share your experience with us! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. We’re grateful that we had the opportunity to serve you. Sincerely, SQM’s Team ### 3. Great way to keep track of how I am doing with members **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance **Reviewed Date:** November 03, 2025 **What do you like best about my.SQM Auto QA?** That you can see the date and time and member information **What do you dislike about my.SQM Auto QA?** my main issue was not knowing the contract for the surveys but that has since been fixed **What problems is my.SQM Auto QA solving and how is that benefiting you?** Helping us keep track on what we need to work on **Official Response from Amber Seale:** > We sincerely appreciate you taking the time to share your experience with us! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. We’re grateful that we had the opportunity to serve you. Sincerely, SQM’s Team ### 4. I'm a supervisor and I review employee surveys **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance **Reviewed Date:** February 12, 2026 **What do you like best about my.SQM Auto QA?** I can determine how my employees are doing **What do you dislike about my.SQM Auto QA?** The search tool is hard to use. Too many options to scroll **What problems is my.SQM Auto QA solving and how is that benefiting you?** It helps with improving customer interactions **Official Response from SQM Group:** > We sincerely appreciate you taking the time to share your experience with us! Thank you for letting us know about the aspects you dislike. Your feedback helps us do better. We will share your opinion with our team and work on it promptly and accurately. Sincerely, SQM’s Team ### 5. Accurate/Proficient **Rating:** 5.0/5.0 stars **Reviewed by:** Anita M. **Reviewed Date:** November 03, 2025 **What do you like best about my.SQM Auto QA?** Accurate scoring, gives you a guide on areas that need improvement. **What do you dislike about my.SQM Auto QA?** I enjoy receiving the feedback, it helps to guide me on my performance. **What problems is my.SQM Auto QA solving and how is that benefiting you?** Provides a guide to areas that I need to improve in, extremely useful tool. **Official Response from Amber Seale:** > Dear Anita, Thank you so much for your positive review of our mySQM™ - Customer Service QA Software. It means a lot to us that you took the time to share your thoughts with the rest of our community and us. Thanks again for your kind words and for being a fantastic customer. Sincerely, SQM’s Team ### 6. Very accurate responses from customers. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance **Reviewed Date:** February 12, 2026 **What do you like best about my.SQM Auto QA?** It helps to know where customer dissatisfaction comes from. **What do you dislike about my.SQM Auto QA?** Not being able to see the interaction ID **What problems is my.SQM Auto QA solving and how is that benefiting you?** Customer dissatisfaction and agent approaches towards customers. **Official Response from SQM Group:** > We sincerely appreciate you taking the time to share your experience with us! Thank you for letting us know about the aspects you dislike. Your feedback helps us do better. We will share your opinion with our team and work on it promptly and accurately. Sincerely, SQM’s Team ### 7. easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance **Reviewed Date:** February 12, 2026 **What do you like best about my.SQM Auto QA?** new to this, so still learning, so far so good **What do you dislike about my.SQM Auto QA?** nothing so far, seems easy enough to get through **What problems is my.SQM Auto QA solving and how is that benefiting you?** help with phone calls **Official Response from SQM Group:** > Thank you so much for your positive feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. Thanks again for your kind words and for being a fantastic customer. Sincerely, SQM’s Team ### 8. It is reassurance that your levels are satisfactory to the customer. Customer feedback is crucial. **Rating:** 5.0/5.0 stars **Reviewed by:** Ronald H. **Reviewed Date:** November 04, 2025 **What do you like best about my.SQM Auto QA?** The comments from the customers. I love the feedback. **What do you dislike about my.SQM Auto QA?** I don't dislike anything about the SQM auto QA. **What problems is my.SQM Auto QA solving and how is that benefiting you?** The Auto QA solves the issue of unawareness. Unaware of how you sound to the customer. **Official Response from Amber Seale:** > Dear Ronald, Thank you so much for your positive review of our mySQM™ - Customer Service QA Software. It means a lot to us that you took the time to share your thoughts with the rest of our community and us. Thanks again for your kind words and for being a fantastic customer. Sincerely, SQM’s Team ### 9. Good so far **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care **Reviewed Date:** February 12, 2026 **What do you like best about my.SQM Auto QA?** I can review comments So I can improve calls. **What do you dislike about my.SQM Auto QA?** We are scored on things out of our control at times **What problems is my.SQM Auto QA solving and how is that benefiting you?** Customer feedback **Official Response from SQM Group:** > Thank you so much for your feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. Thank you for letting us know about the aspects you dislike. We will bring your feedback to our team’s attention and work on it promptly and accurately. Sincerely, SQM’s Team ### 10. The games could be better **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail **Reviewed Date:** February 12, 2026 **What do you like best about my.SQM Auto QA?** the instructions on how to use the web page **What do you dislike about my.SQM Auto QA?** the wait time for the rewards could be faster **What problems is my.SQM Auto QA solving and how is that benefiting you?** I have no issues **Official Response from SQM Group:** > We sincerely appreciate you taking the time to share your experience with us! Thank you for letting us know about the aspects you dislike. Your feedback helps us do better. We will share your opinion with our team and work on it promptly and accurately. Sincerely, SQM’s Team ### 11. Very informative and easy to use system. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance **Reviewed Date:** February 12, 2026 **What do you like best about my.SQM Auto QA?** I like that I am able to access my calls within the system. **What do you dislike about my.SQM Auto QA?** Sometimes world class calls aren't documented properly. **What problems is my.SQM Auto QA solving and how is that benefiting you?** Quality isssues. **Official Response from SQM Group:** > We sincerely appreciate you taking the time to share your experience with us! Thank you for letting us know about the aspects you dislike. Your feedback helps us do better. We will share your opinion with our team and work on it promptly and accurately. Sincerely, SQM’s Team ### 12. Very easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance **Reviewed Date:** November 03, 2025 **What do you like best about my.SQM Auto QA?** Very straight forward and simple to navigate. **What do you dislike about my.SQM Auto QA?** The metrics sections are a little hard to understand. **What problems is my.SQM Auto QA solving and how is that benefiting you?** Helps me navigate where calls are going well and where they aren't and how to better help callers. **Official Response from Amber Seale:** > We sincerely appreciate you taking the time to share your experience with us! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. We’re grateful that we had the opportunity to serve you. Sincerely, SQM’s Team ### 13. GREAT SURVEY EXPERIENCE **Rating:** 5.0/5.0 stars **Reviewed by:** lacey W. **Reviewed Date:** November 04, 2025 **What do you like best about my.SQM Auto QA?** KEEPING TRACK OF MY RECORDS AND SURVEYS AS WELL AS SCORE **What do you dislike about my.SQM Auto QA?** I LOVE THE FUNCTIONALITY. NOTHING BAD TO SAY **What problems is my.SQM Auto QA solving and how is that benefiting you?** HELPS ME KEEP TRACK OF MY SCORES AND DIAL IN TO HAVING GOOD SURVEYS **Official Response from Amber Seale:** > Thank you so much for your positive feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. Thanks again for your kind words and for being a fantastic customer. Sincerely, SQM’s Team ### 14. I have had a great experience using this platform. The rewards help! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance **Reviewed Date:** February 12, 2026 **What do you like best about my.SQM Auto QA?** Real world feedback that syncs with reqrds **What do you dislike about my.SQM Auto QA?** The UI looks clunky i.e. redline effect for performance. **What problems is my.SQM Auto QA solving and how is that benefiting you?** I am not too sure. **Official Response from SQM Group:** > Thank you so much for your feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. Thank you for letting us know about the aspects you dislike. We will bring your feedback to our team’s attention and work on it promptly and accurately. Sincerely, SQM’s Team ### 15. It should be more consolidated. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness **Reviewed Date:** November 03, 2025 **What do you like best about my.SQM Auto QA?** The ability to have surveys. It is easily accessible. **What do you dislike about my.SQM Auto QA?** Information is not concise. you have to go into so many different reports/tabs. **What problems is my.SQM Auto QA solving and how is that benefiting you?** I am not sure of what this question is pertaining to. **Official Response from Amber Seale:** > Thank you for review of our mySQM™ - Customer Service QA Software. We appreciate your feedback. Sincerely, SQM’s Team ### 16. World Class **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance **Reviewed Date:** November 05, 2025 **What do you like best about my.SQM Auto QA?** Just learning this app, so not sure what is best yet. **What do you dislike about my.SQM Auto QA?** It needs better information on how to see your metrics **What problems is my.SQM Auto QA solving and how is that benefiting you?** Not sure of any problems since this is new to me. **Official Response from Amber Seale:** > Thank you for review of our mySQM™ - Customer Service QA Software. We appreciate your feedback. Sincerely, SQM’s Team ### 17. Valuable Feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Reshanena R. | CSAII, Enterprise (> 1000 emp.) **Reviewed Date:** July 17, 2025 **What do you like best about my.SQM Auto QA?** Using SQM gives insight of how members rate my service. I like that I am able to view the metric meters to gauge my progress of my customer service. **What do you dislike about my.SQM Auto QA?** I haven't experienced any downsides to SQM Auto thus far. **What problems is my.SQM Auto QA solving and how is that benefiting you?** It keeps me up to date with customer experience reviews. **Official Response from Amber Seale:** > Dear Reshanena, Thank you so much for your positive feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. Thanks again for your kind words and for being a fantastic customer. Sincerely, SQM’s Team ### 18. This review was quick and easy. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care **Reviewed Date:** February 12, 2026 **What do you like best about my.SQM Auto QA?** I like being able to play the games and earn rewards **What do you dislike about my.SQM Auto QA?** Not having enough coins to play the games **What problems is my.SQM Auto QA solving and how is that benefiting you?** N/A **Official Response from SQM Group:** > Thank you so much for your feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. Thank you for letting us know about the aspects you dislike. We will bring your feedback to our team’s attention and work on it promptly and accurately. Sincerely, SQM’s Team ### 19. A GREAT EXPRIENCE WITHIN SEEING MY PROGRESS ALL IN ONE **Rating:** 5.0/5.0 stars **Reviewed by:** Brandi R. | CSA, Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2025 **What do you like best about my.SQM Auto QA?** THAT I CAN SEE MY PROGRESS ALONG THE WAY AND HOW ITS SO DETAILED . **What do you dislike about my.SQM Auto QA?** SO ITS NOT A DISADVANAGE AT ALL ITS REALLY ALL ADVANTEGES YOU CAN ACTUALLY SEE HOW YOU DOING ON A CALL WITH THE THUMBS AND MY SCORE HAVE WENT UP SINCE THIS SYSTEM SO YES KEEP IT AROUND **What problems is my.SQM Auto QA solving and how is that benefiting you?** MY PROGRESS WITHIN THE SYSTEM AND HOW IT SHOWS ME HOW AND WHAT THEY ARE ACTUALLY LOOKING FOR ON A CALL WITH THE THUMBS AND THE WORDS WHEN YOUR LISTEN TO YOUR CALL **Official Response from Amber Seale:** > Dear Brandi, Thank you for your detailed review of our mySQM™ - Customer Service QA Software. It means a lot to us that you took the time to share your thoughts with the rest of our community and us. We’re grateful that we had the opportunity to serve you. Sincerely, SQM’s Team ### 20. Easy to use, great product **Rating:** 4.0/5.0 stars **Reviewed by:** Shelby P. **Reviewed Date:** November 04, 2025 **What do you like best about my.SQM Auto QA?** Easy to use. Easy to understand. Visually nice. **What do you dislike about my.SQM Auto QA?** There are alot of different meters to look at that can be confusing. **What problems is my.SQM Auto QA solving and how is that benefiting you?** Im not aware of any problems that are being solved. **Official Response from Amber Seale:** > Dear Shelby, We sincerely appreciate you taking the time to share your experience with us! Thank you for letting us know about the aspects you dislike. Your feedback helps us do better. We will share your opinion with our team and work on it promptly and accurately. Sincerely, SQM’s Team ### 21. it could be more user friendly **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Insurance **Reviewed Date:** February 12, 2026 **What do you like best about my.SQM Auto QA?** looking for positive feedback from callers **What do you dislike about my.SQM Auto QA?** reporting is not user friendly........... **What problems is my.SQM Auto QA solving and how is that benefiting you?** i really dont know what problems it solves **Official Response from SQM Group:** > Thank you for review of our mySQM™ - Customer Service QA Software. We appreciate your feedback. Sincerely, SQM’s Team ### 22. It has been very informative **Rating:** 4.0/5.0 stars **Reviewed by:** Aspen F. **Reviewed Date:** November 04, 2025 **What do you like best about my.SQM Auto QA?** I like that I can see what the member directly said about our interactions. **What do you dislike about my.SQM Auto QA?** There is not really anything that I dislike about the program. **What problems is my.SQM Auto QA solving and how is that benefiting you?** Interactions with the member directly. **Official Response from Amber Seale:** > We sincerely appreciate you taking the time to share your experience with us! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. We’re grateful that we had the opportunity to serve you. Sincerely, SQM’s Team ### 23. SQM is easy! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance **Reviewed Date:** November 04, 2025 **What do you like best about my.SQM Auto QA?** Its easy to use and navigate the program **What do you dislike about my.SQM Auto QA?** I wish it would show the nonattributable surveys as well as attributable. **What problems is my.SQM Auto QA solving and how is that benefiting you?** It definitely helps me to improve my customer service skills **Official Response from Amber Seale:** > Thank you for review of our mySQM™ - Customer Service QA Software. We appreciate your feedback. Sincerely, SQM’s Team ### 24. SQM gives me overview of my call performance of my customer service call **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services **Reviewed Date:** February 12, 2026 **What do you like best about my.SQM Auto QA?** Being able to see customer responses of the call **What do you dislike about my.SQM Auto QA?** I don't have any negative comment to give. **What problems is my.SQM Auto QA solving and how is that benefiting you?** n/a **Official Response from SQM Group:** > We sincerely appreciate you taking the time to share your experience with us! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. We’re grateful that we had the opportunity to serve you. Sincerely, SQM’s Team ### 25. I do not like it **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Insurance **Reviewed Date:** November 04, 2025 **What do you like best about my.SQM Auto QA?** I like to able to see my scores and see how I rank in the team. **What do you dislike about my.SQM Auto QA?** Sometimes I feel like I should be at fault for member perception **What problems is my.SQM Auto QA solving and how is that benefiting you?** N?A **Official Response from Amber Seale:** > Thank you for review of our mySQM™ - Customer Service QA Software. We appreciate your feedback. Sincerely, SQM’s Team ### 26. CUSTOMER SERVICER LIASON **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance **Reviewed Date:** November 04, 2025 **What do you like best about my.SQM Auto QA?** GETTING MY QUESTIONS ANSWERED. SEEING MY RESULTS. **What do you dislike about my.SQM Auto QA?** N/A I HAVE NOTHING BAD TO SAY ABOUT SQM. **What problems is my.SQM Auto QA solving and how is that benefiting you?** KEEPS TRACK OF OUR OUTCOME. WHERE WE ARE AT ALL TIMES. **Official Response from Amber Seale:** > Thank you so much for your positive review of our mySQM™ - Customer Service QA Software. It means a lot to us that you took the time to share your thoughts with the rest of our community and us. Thanks again for your kind words and for being a fantastic customer. Sincerely, SQM’s Team ### 27. Customer Advocate **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness **Reviewed Date:** November 04, 2025 **What do you like best about my.SQM Auto QA?** gives me feedback on my calls directly from our callers **What do you dislike about my.SQM Auto QA?** I get lost as to where to click. Or, the wording doesn't match to ACE. **What problems is my.SQM Auto QA solving and how is that benefiting you?** FCR **Official Response from Amber Seale:** > We sincerely appreciate you taking the time to share your experience with us! Thank you for letting us know about the aspects you dislike. Your feedback helps us do better. We will share your opinion with our team and work on it promptly and accurately. Sincerely, SQM’s Team ### 28. NOT ALWAYS USER FRIENDLY **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness **Reviewed Date:** November 03, 2025 **What do you like best about my.SQM Auto QA?** THE RESPONSE THE MEMBER GAVE WHEN COMPLETING THE SURVEY **What do you dislike about my.SQM Auto QA?** DOES NOT SHOW A BAD SURVEY WHEN IT WAS SUBMITTED **What problems is my.SQM Auto QA solving and how is that benefiting you?** IT IS NOT SOLVING PROBLEMS **Official Response from Amber Seale:** > We sincerely appreciate you taking the time to share your experience with us! Thank you for letting us know about the aspects you dislike. Your feedback helps us do better. We will share your opinion with our team and work on it promptly and accurately. Sincerely, SQM’s Team ### 29. Customer Advocate **Rating:** 5.0/5.0 stars **Reviewed by:** Monica V. **Reviewed Date:** November 07, 2025 **What do you like best about my.SQM Auto QA?** It's helpful knowing how i'm doing as a customer service representative. **What do you dislike about my.SQM Auto QA?** Nothing at all, I love it! ........................... **What problems is my.SQM Auto QA solving and how is that benefiting you?** no problems at all **Official Response from Amber Seale:** > We sincerely appreciate you taking the time to share your experience with us! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. We’re grateful that we had the opportunity to serve you. Sincerely, SQM’s Team ### 30. Works great for what we need it to show to us **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Insurance **Reviewed Date:** November 05, 2025 **What do you like best about my.SQM Auto QA?** ease of use when navigating the program. **What do you dislike about my.SQM Auto QA?** I do not have any dislikes with using this program **What problems is my.SQM Auto QA solving and how is that benefiting you?** nothing at the moment **Official Response from Amber Seale:** > Thank you for review of our mySQM™ - Customer Service QA Software. We appreciate your feedback. Sincerely, SQM’s Team ### 31. Good insight to customer. **Rating:** 4.0/5.0 stars **Reviewed by:** YVONNE W. **Reviewed Date:** November 03, 2025 **What do you like best about my.SQM Auto QA?** Helpful to understand how customer's feel. **What do you dislike about my.SQM Auto QA?** Some calls are not reflective of the customer service representative's service. **What problems is my.SQM Auto QA solving and how is that benefiting you?** Customer resolution and feedback. **Official Response from Amber Seale:** > Dear Yvonne, We sincerely appreciate you taking the time to share your experience with us! Thank you for letting us know about the aspects you dislike. Your feedback helps us do better. We will share your opinion with our team and work on it promptly and accurately. Sincerely, SQM’s Team ### 32. Supervisor, Pharmacy Services **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services **Reviewed Date:** November 04, 2025 **What do you like best about my.SQM Auto QA?** Easy to navigate and use. Able to provide feedback to associates. **What do you dislike about my.SQM Auto QA?** There is nothing that I dislike about SQM **What problems is my.SQM Auto QA solving and how is that benefiting you?** N/A **Official Response from Amber Seale:** > We sincerely appreciate you taking the time to share your experience with us! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. We’re grateful that we had the opportunity to serve you. Sincerely, SQM’s Team ### 33. Great **Rating:** 5.0/5.0 stars **Reviewed by:** Darlinda P. | Customer Advocate, Enterprise (> 1000 emp.) **Reviewed Date:** August 12, 2025 **What do you like best about my.SQM Auto QA?** Keeping up with my metrics and seeing what I need to improve **What do you dislike about my.SQM Auto QA?** Doesnt always work properly and can sometime give incorrect information **What problems is my.SQM Auto QA solving and how is that benefiting you?** na **Official Response from Amber Seale:** > Dear Darlinda, Thank you so much for your feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. Thank you for letting us know about the aspects you dislike. We will bring your feedback to our team’s attention and work on it promptly and accurately. Sincerely, SQM’s Team ### 34. Service Specialist **Rating:** 5.0/5.0 stars **Reviewed by:** Andrea S. | Service speciallist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2025 **What do you like best about my.SQM Auto QA?** I like getting the feedback from members **What do you dislike about my.SQM Auto QA?** The bad reviews happen for last rep that was spoken to even if a transfer happens **What problems is my.SQM Auto QA solving and how is that benefiting you?** Getting great reviews on our standards **Official Response from Amber Seale:** > Dear Andrea, We sincerely appreciate you taking the time to share your experience with us! Thank you for letting us know about the aspects you dislike. Your feedback helps us do better. We will share your opinion with our team and work on it promptly and accurately. Sincerely, SQM’s Team ### 35. Great **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Services **Reviewed Date:** December 24, 2025 **What do you like best about my.SQM Auto QA?** The feedback from the members that we receive. **What do you dislike about my.SQM Auto QA?** How confusing the percentages can be with quarters and yearly. **What problems is my.SQM Auto QA solving and how is that benefiting you?** Just grading the feedback from members and helping us better assist them. **Official Response from Amber Seale:** > We sincerely appreciate you taking the time to share your experience with us! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. We’re grateful that we had the opportunity to serve you. Sincerely, SQM’s Team ### 36. Use it 5 days a week **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance **Reviewed Date:** November 04, 2025 **What do you like best about my.SQM Auto QA?** using it for Tracking calls and improving call quality **What do you dislike about my.SQM Auto QA?** The password logging-in process each time **What problems is my.SQM Auto QA solving and how is that benefiting you?** call tracking **Official Response from Amber Seale:** > Thank you so much for your feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. Thank you for letting us know about the aspects you dislike. We will bring your feedback to our team’s attention and work on it promptly and accurately. Sincerely, SQM’s Team ### 37. Customer Advocate **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance **Reviewed Date:** November 04, 2025 **What do you like best about my.SQM Auto QA?** it's helpful when knowing how i am doing **What do you dislike about my.SQM Auto QA?** nothing at all it's great.............................. **What problems is my.SQM Auto QA solving and how is that benefiting you?** no problems **Official Response from Amber Seale:** > Thank you so much for your positive feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. Thanks again for your kind words and for being a fantastic customer. Sincerely, SQM’s Team ### 38. Great system and It is always easy to navigate. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care **Reviewed Date:** December 17, 2025 **What do you like best about my.SQM Auto QA?** Easy to understand and navigate. Very easy system. **What do you dislike about my.SQM Auto QA?** There is nothing that I dislike about this program. **What problems is my.SQM Auto QA solving and how is that benefiting you?** I love reading my customer surveys and how I impact **Official Response from Amber Seale:** > Thank you so much for your positive feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. Thanks again for your kind words and for being a fantastic customer. Sincerely, SQM’s Team ### 39. SQM EXPERIENC **Rating:** 5.0/5.0 stars **Reviewed by:** may d. | CUSTOMER SERVICE ADVOCATE, Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2025 **What do you like best about my.SQM Auto QA?** PROVIDES CLEAR PICTURES OF STATUSES DAILY **What do you dislike about my.SQM Auto QA?** SOMETIMES ERRORS OUT IN SYSTEM FUNCTIONS **What problems is my.SQM Auto QA solving and how is that benefiting you?** SHOWING MY ACCURACY AND ERRORS **Official Response from Amber Seale:** > Dear May, We sincerely appreciate you taking the time to share your experience with us! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. We’re grateful that we had the opportunity to serve you. Sincerely, SQM’s Team ### 40. SQM Quality Review **Rating:** 5.0/5.0 stars **Reviewed by:** Wanda R. | Customer Support, Health, Wellness and Fitness, Enterprise (> 1000 emp.) **Reviewed Date:** November 22, 2023 **What do you like best about my.SQM Auto QA?** I love how the mySQM QA Software graphics are bold and inviting on the eye. I appreciate how all information is organized an **What do you dislike about my.SQM Auto QA?** At this present time, I feel I may need additional training to utilize some of the other components of the software. **What problems is my.SQM Auto QA solving and how is that benefiting you?** mySQM QA Software is giving valuable feedback from our number one asset: our providers. It is benefiting me to see areas of growth and development. **Official Response from SQM Group:** > Dear Wanda, Thank you so much for your positive feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. Thanks again for your kind words and for being a fantastic customer. Sincerely, SQM’s Team ### 41. Feedback at my fingertips **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** August 06, 2024 **What do you like best about my.SQM Auto QA?** The mySQM QA software is user friendly. I love having easy access to customer reviews, voice recorded feedback and other features that identify the encounter. I find the software very helpful to improving my skill set and to continue to provide top notch customer service to my members. The ease in being able to review my SQM surveys right at my fingertips is essential to me implementing the suggestions given by the reviewer. **What do you dislike about my.SQM Auto QA?** Honestly I haven't come across any disadvantages or downsides to using the software. I find that mySQM is a wonderful tool that gives me feedback on my proformace. This software allows me to keep track of any goals or KPIs I need to meet. **What problems is my.SQM Auto QA solving and how is that benefiting you?** The mySQM software is allowing me behind the scenes access to what my customers truly feel from our encounter. The accessibility to view the feedback given allows me to improve my customer service skills to ensure I am providing the best service and support I can. **Official Response from SQM Group:** > Dear Stephanie, We sincerely appreciate you taking the time to share your experience with us! Thank you so much for your positive feedback. We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. We’re grateful that we had the opportunity to serve you. Sincerely, SQM’s Team ### 42. Beneficial aspect to the workplace. **Rating:** 5.0/5.0 stars **Reviewed by:** julia l. | Customer Serive Representative, Enterprise (> 1000 emp.) **Reviewed Date:** August 07, 2024 **What do you like best about my.SQM Auto QA?** The my SQM software is a great tool and its easy to understand. I think it's awesome that we get to receive feedback from our members. It always feels good to receive some positive feedback and its just another reason to continue to provide great service, it also points out areas that may need to be worked on and I appreciate that as well. **What do you dislike about my.SQM Auto QA?** I think a big downside is that if a member has to call back due to their call not being resolved the first time, we get docked for that as the call not being a first call resolution. I think that aspect should be looked into because their previous experience is out of our control when we take a call for the first time. **What problems is my.SQM Auto QA solving and how is that benefiting you?** mySQM allows me to receive consumer insight which contributes to my growth within my role as a CSR. **Official Response from SQM Group:** > Dear Julia, Thank you so much for your feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. Thank you for bringing this matter to our attention. We will pass on your feedback to our team and work on it promptly and accurately. Sincerely, SQM’s Team ### 43. The next frontier in QA **Rating:** 5.0/5.0 stars **Reviewed by:** Tracy D. | Program Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2023 **What do you like best about my.SQM Auto QA?** The design and ease of use are exceptional and the functions are easy to find. The system is intuitive. **What do you dislike about my.SQM Auto QA?** Nothing so far, we have not yet transitioned so looking forward to the opportunity. **What problems is my.SQM Auto QA solving and how is that benefiting you?** We have not yet transitioned but we are looking forward to this next chapter. **Official Response from Amber Seale:** > Dear Tracy, Thank you so much for your positive review of our mySQM™ - Customer Service QA Software. It means a lot to us that you took the time to share your thoughts with the rest of our community and us. Thanks again for your kind words and for being a fantastic customer. Sincerely, SQM’s Team ### 44. SQM is a valuable tool for our team! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2025 **What do you like best about my.SQM Auto QA?** It is a great indicator of customer service tha tour team is delivering on a daily basis. **What do you dislike about my.SQM Auto QA?** One downside is that when we have to make concierge out reach for our members, you ask if their issue is resolved, and at that moment, it may not be- but we are diligently working to get their issue resolved- the auto QA should only populate after the cases are closed. **What problems is my.SQM Auto QA solving and how is that benefiting you?** Helps us measure our performance with customer resolution and satisfaction. **Official Response from SQM Group:** > Thank you so much for your feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. Thank you for bringing this matter to our attention. We will pass on your feedback to our team and work on it promptly and accurately. Sincerely, SQM’s Team ### 45. I love My SQM **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** February 21, 2025 **What do you like best about my.SQM Auto QA?** I love the way that we are able to self coach. I also love the option of being able to hear what the member has said for the feedback as well as being able to read that information **What do you dislike about my.SQM Auto QA?** I haven't found anything that I dislike about mySQM. I did take sometime to adjust to but once that adjustment happened, it was easy. **What problems is my.SQM Auto QA solving and how is that benefiting you?** MySQM is helping to keep me accountable for my metrics and putting me more in control. I am about to see or hear the feedback from members and also coach myself on where I can improve. I am able to gain new knowledge and learn different strategies on helping our members. **Official Response from Amber Seale:** > Thank you for your detailed review of our mySQM™ - Customer Service QA Software. It means a lot to us that you took the time to share your thoughts with the rest of our community and us. Thanks again for your kind words and for being a fantastic customer. Sincerely, SQM’s Team ### 46. SQM Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle R. | Customer Claims Advocate, Enterprise (> 1000 emp.) **Reviewed Date:** August 08, 2024 **What do you like best about my.SQM Auto QA?** The user interface is a seamless process! I use this web portal everyday and the login process makes it absolutely user friendly to access. I love being able to view my reviews and it breaks everything down by category and section. **What do you dislike about my.SQM Auto QA?** The only thing that I dislike about the interface is that the dashboard can be extremely confusing. It has multple guages that can be a little difficult to interpret **What problems is my.SQM Auto QA solving and how is that benefiting you?** It is reflecting my customer service feedback accurately **Official Response from SQM Group:** > Dear Michelle, Thank you for your detailed review of our mySQM™ - Customer Service QA Software. It means a lot to us that you took the time to share your thoughts with the rest of our community and us. Thank you for letting us know about the aspects you dislike. Your feedback helps us do better. We will share your opinion with our team and work on it promptly and accurately. Sincerely, SQM’s Team ### 47. Meets my needs **Rating:** 5.0/5.0 stars **Reviewed by:** LaRita S. | Contact Center Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2025 **What do you like best about my.SQM Auto QA?** I enjoy the ease of use. The provided customer feedback helps with feedback for the car. **What do you dislike about my.SQM Auto QA?** The dashboard that we utilize does not breakdown CSR CXI **What problems is my.SQM Auto QA solving and how is that benefiting you?** CSR customer satisfaction **Official Response from Amber Seale:** > Dear LaRita, We sincerely appreciate you taking the time to share your experience with us! Thank you for letting us know about the aspects you dislike. Your feedback helps us do better. We will share your opinion with our team and work on it promptly and accurately. Sincerely, SQM’s Team ### 48. helpful tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2025 **What do you like best about my.SQM Auto QA?** it gives me the opportunity to self coach and see where i can improve and where i excel on a call. holds me accountable for my results **What do you dislike about my.SQM Auto QA?** none i can think of, I enjoy using the auto grade section **What problems is my.SQM Auto QA solving and how is that benefiting you?** its allowing us the time to review our results and not have to wait for coaching time to do so. **Official Response from Amber Seale:** > Thank you so much for your positive feedback! It means a lot to us that you took the time to share your thoughts with the rest of our community and us. We’re grateful that we had the opportunity to serve you. Sincerely, SQM’s Team ### 49. excellent feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance **Reviewed Date:** May 12, 2025 **What do you like best about my.SQM Auto QA?** feedback is great for improvement and quality **What do you dislike about my.SQM Auto QA?** i don't have any complaints about the product **What problems is my.SQM Auto QA solving and how is that benefiting you?** customer service quality helps identigy **Official Response from Amber Seale:** > We sincerely appreciate you taking the time to share your experience with us! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. We’re grateful that we had the opportunity to serve you. Sincerely, SQM’s Team ### 50. My SQM Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2025 **What do you like best about my.SQM Auto QA?** Ease of use when it comes to viewing you results. **What do you dislike about my.SQM Auto QA?** Navigation is not the simplest and dashboard could be confusing.. **What problems is my.SQM Auto QA solving and how is that benefiting you?** Helps me monitor my performance. **Official Response from Amber Seale:** > We sincerely appreciate you taking the time to share your experience with us! Thank you for letting us know about the aspects you dislike. Your feedback helps us do better. We will share your opinion with our team and work on it promptly and accurately. Sincerely, SQM’s Team ## my.SQM Auto QA Discussions - [What needs improvement with mySQM QA Software to better support your quality assurance processes?](https://www.g2.com/discussions/what-needs-improvement-with-mysqm-qa-software-to-better-support-your-quality-assurance-processes) - [View my.SQM Auto QA pricing details and edition comparison](https://www.g2.com/products/my-sqm-auto-qa/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-31+14%3A01%3A41+-0500&secure%5Bsession_id%5D=46a62782-12ea-419e-9b0c-3b680de7bf78&secure%5Btoken%5D=236e023ad2764c956b15481ebc963c49e0c941eaa641d41aa453efa6a735dbe7&format=llm_user) ## my.SQM Auto QA Integrations - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) ## my.SQM Auto QA Features **Quality Assurance** - Evaluation - Calibration - Reports **Engagement** - Feedback - Dashboards - Training **Performance** - Integrations - Compliance ## Top my.SQM Auto QA Alternatives - [Balto](https://www.g2.com/products/balto/reviews) - 4.8/5.0 (578 reviews) - [Playvox Quality Management](https://www.g2.com/products/playvox-quality-management/reviews) - 4.8/5.0 (1,053 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,466 reviews)