--- title: my.SQM Auto QA Reviews meta_title: 'my.SQM Auto QA Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 350 reviews by the users' company size, role or industry to find out how my.SQM Auto QA works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 350 scale: '5' date_modified: '2026-07-03' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # my.SQM Auto QA Reviews **Vendor:** SQM Group **Category:** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance) **Average Rating:** 4.5/5.0 **Total Reviews:** 350 ## About my.SQM Auto QA SQM is Disrupting Contact Center QA. Traditional QA tells you whether agents followed the script. SQM tells you whether the customer is satisfied, at risk, or needs recovery. SQM is a QA-CSAT automation software leader that helps contact centers improve CX with accurate predictive CSAT insights, benchmarkable CX metrics, GenAI-powered agent CX self-coaching, and CSAT excellence awards & badges that motivate agents to perform at their best. SQM's QA Automation Software predicts CSAT for 100% of customer contacts, achieving up to 95% accuracy, mirroring actual post-contact surveys — a game changer for QA. The CSAT scores are benchmarked against 500+ leading contact centers and SQM awards, and provide CX badges for organizations that achieve outstanding CSAT results. my.SQM™ QA-CSAT automation tool is an AI-powered call center quality assurance and customer experience analytics and reporting solution for monitoring, managing, and motivating agents to deliver great customer satisfaction on every call. According to G2 reviews, mySQM™ Auto QA Ranks #1 in North America for User CSAT. In enterprise environments, SQM often starts by augmenting the existing QA ecosystem with a predictive CSAT and benchmarking layer that works alongside the client’s existing CCaaS, QA, or WEM platform. This allows contact centers to add SQM’s predictive CSAT, benchmarking, and CX-focused Auto QA capabilities without disrupting their current technology stack. As adoption expands, SQM can replace the contact center’s primary QA platform for measuring, managing, and improving both CX and compliance performance. Auto QA/CX Scoring delivers quality assurance benchmarkable KPIs, including agent behavior metrics such as 25 CX and 20 call compliance metrics, and predictive customer satisfaction scores. All CX, CSAT, and compliance metrics are benchmarkable. We offer standardized QA metrics and KPIs so you can benchmark your performance against your industry, leading organization call centers, or within your company. In addition, to enhance your QA insights, you can customize your QA metrics and KPIs to meet your business needs. ## my.SQM Auto QA Pros & Cons **What users like:** - Users find the **ease of use** in my.SQM Auto QA intuitive, enhancing navigation and user experience. (26 reviews) - Users appreciate the **valuable feedback tracking** of my.SQM Auto QA, enhancing personal growth and call performance insights. (15 reviews) - Users appreciate the **navigation ease** of my.SQM Auto QA, finding it simple and straightforward to use. (10 reviews) - Users benefit from the **easy access** to vital information, enhancing their ability to improve customer interactions. (7 reviews) - Users value the **coaching feedback** feature of my.SQM Auto QA, enhancing performance and continuous learning from caller insights. (6 reviews) - Experience Improvement (5 reviews) - Users value the **intuitive scoring system** , which motivates progress tracking and enhances navigation experience. (5 reviews) - Efficiency (4 reviews) - Users value the **friendly and effective customer support** of my.SQM Auto QA, enhancing their experience and service quality. (3 reviews) - Call Quality (2 reviews) **What users dislike:** - Users express frustration over **call issues** , including limited recordings and insufficient details about callers, impacting usability. (16 reviews) - Users find the **complexity of filtering information** challenging, often feeling overwhelmed by numerous metrics to analyze. (6 reviews) - Users find the **inaccurate data analysis** challenging, leading to confusion and difficulty in understanding essential statistics. (6 reviews) - Users find that **scoring issues** often arise from subjective surveys and factors beyond their control, affecting overall metrics. (5 reviews) - Users find the app **hard to navigate with excessive information** , leading to confusion and difficulty accessing reports. (3 reviews) - Users often face **layout issues** that hinder navigation and make it difficult to access essential survey information. (3 reviews) - Poor Reporting (3 reviews) - Users are frustrated by **poor response mechanisms** for disputing calls and reviews, adding unnecessary stress to their experience. (3 reviews) - Users find the **dashboard confusing** and wish for better navigation and detailed scoring breakdowns. (2 reviews) - Missing Features (2 reviews) ## my.SQM Auto QA Discussions - [What needs improvement with mySQM QA Software to better support your quality assurance processes?](https://www.g2.com/discussions/what-needs-improvement-with-mysqm-qa-software-to-better-support-your-quality-assurance-processes) - [View my.SQM Auto QA pricing details and edition comparison](https://www.g2.com/products/my-sqm-auto-qa/reviews?page=11&open_modal_url=%2Fproducts%2Fmy-sqm-auto-qa%2Fwishlists%3Fhost_path%3D%252Fproducts%252Fmy-sqm-auto-qa%252Freviews%253Fpage%253D11&open_modal_url=%25252Fproducts%25252Fmy-sqm-auto-qa%25252Fwishlists%25253Fhost_path%25253D%2525252Fproducts%2525252Fmy-sqm-auto-qa%2525252Freviews%2525253Fpage%2525253D11&open_modal_url=%252525252Fproducts%252525252Fmy-sqm-auto-qa%252525252Fwishlists%252525253Fhost_path%252525253D%25252525252Fproducts%25252525252Fmy-sqm-auto-qa%25252525252Freviews%25252525253Fpage%25252525253D11&source=sticky_header_pin&source=pdp_avatar&source=pdp_avatar§ion=pricing&secure%5Bexpires_at%5D=2026-07-05+05%3A17%3A38+-0500&secure%5Bsession_id%5D=c501c216-fad9-4dd8-9af9-4b50d3845478&secure%5Btoken%5D=b8adab2ced1f3be34d90a36bb0dffb05b2578c0dc0e26bb9cdc6977752ef13c2&format=llm_user) ## my.SQM Auto QA Integrations - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) ## my.SQM Auto QA Features **Quality Assurance** - Evaluation - Calibration - Reports **Engagement** - Feedback - Dashboards - Training **Performance** - Integrations - Compliance ## Top my.SQM Auto QA Alternatives - [Balto](https://www.g2.com/products/balto/reviews) - 4.8/5.0 (577 reviews) - [Playvox Quality Management](https://www.g2.com/products/playvox-quality-management/reviews) - 4.8/5.0 (1,053 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,429 reviews)