my.SQM Auto QA Reviews & Product Details

What I appreciate most is how quickly it helps us build trust with our clients. The user interface is also very easy to set up, which is a big advantage for us. Everything feels intuitive, and whenever I need to reach out, our manager is consistently helpful and responsive. On top of that, it fits smoothly into our workflow, making it easier to prioritize tasks and improve our response rates. Review collected by and hosted on G2.com.

My experience has been excellent so far, and I honestly have nothing negative to say. The platform delivers on its promises without adding unnecessary complexity, which I really appreciate. It’s genuinely gratifying to have a solution that simply works and makes a real impact on our brand. Review collected by and hosted on G2.com.

This software aims to deliver a high-quality experience, and I really appreciate the real-time feedback. It provides useful, meaningful input during calls, and the screen is customizable to fit my preferences. The performance has been exceptional, especially when it comes to offering real-time guidance. Overall, I love how easy it is to use and the range of options it includes. Review collected by and hosted on G2.com.

The platform strives to provide a high-quality experience, I can't think of anything I don't about this tool. I haven't experienced anything I haven't liked, it's a great device that helps with your calls. Review collected by and hosted on G2.com.

I appreciate being able to view my performance indicators, and I also value the comprehensive catalog of excellent documentation. The platform helps us connect with our clients and improve quality, and the interface is quite intuitive. I especially like that everything can be done in one place, which makes it easier for us to provide the best possible support to our clients. Review collected by and hosted on G2.com.

I’d like to be able to access all historical data and analyze each piece of information more easily. Right now, accessing the data can sometimes be difficult, and I’d also like the option to create more personalized surveys. Review collected by and hosted on G2.com.

The platform is very intuitive, so it’s easy to navigate for both analysts and quality assurance agents without needing extensive training. It emphasizes accuracy and clarity in customer service quality control, which I really value. I also appreciate how seamlessly it integrates with existing tools, making onboarding and setup much simpler. Review collected by and hosted on G2.com.

I honestly have nothing bad to say. Their customer service makes it incredibly easy to clear up any doubts or questions. On top of that, I really appreciate the wide range of features—everything from customizable dashboards and detailed reports to compliance tracking and performance analysis. Review collected by and hosted on G2.com.

I like that it's very well organized and easy to log in and access. I find it very easy to navigate, locate calls, and ensure my agents are aware of any achievements, opportunities, and coaching sessions. Its efficiency has allowed us to optimize our work, and I also appreciate the fact that we can directly download any data we need at any time. Review collected by and hosted on G2.com.

The truth is that I have not had any kind of inconvenience or problem, it adapts to the specific needs of all team members, helping supervisors and agents to identify specific areas for improvement. Review collected by and hosted on G2.com.

I like how easy the system is to use, it offers a wide range of features that make work easier. We can track performance, and it has a wealth of data that helps identify trends. I love that performance reports can be generated, and the platform allows you to receive immediate notifications. Review collected by and hosted on G2.com.

It would be more convenient to have a wider range of predefined reports. The user interface could also be better optimized to provide a smoother, more consistent overall experience. Review collected by and hosted on G2.com.

This platform makes it easy to pinpoint individual strengths and weaknesses through detailed quality control assessments. I like that I can personalize feedback by adding images to better illustrate both the error and the solution. I also appreciate the calibration features; I find them especially helpful for keeping quality standards aligned across teams. Review collected by and hosted on G2.com.

Currently, I have nothing to dislike. It works well, and I can easily complete the assessments. Furthermore, customer support has been very helpful whenever we've needed assistance, and implementation was quite straightforward. Review collected by and hosted on G2.com.

I like that there's an account where the agent is able to see the customers comments /responses that's very nice. it gives you insight on what they are truly appreciative of and if there's anything they felt was missing you can take that info and tweak your approach in the future. i don't get too many bad replies so personally what I'm grateful for is by reading the positivity it gives me fuel to keep giving my all and loving on the people i serve, because in this line of work the customers with bad dispositions can throw your day off if you don't remember or have reminder constantly that you're still appreciated by others so it helps to know you made a lasting impression on the happy callers Review collected by and hosted on G2.com.

I do not like the question of "did we solve your issue" we are an insurance company claims need adjustments or calls need to be made elsewhere to work to solve things that will for certain be fixed but do to procedure it causes customers to have to technically say no so i think there should a piggyback question "did agent give course of action on how it will be solved then?" so they have the opportunity to expand and say yes he/she fixed/is fixing issues but she needs to call my dr office in the am since when i called bcbs my drs office was closed and he/she will have to call them and get back to me but i have confidence it will be solved. that's my only complaint there needs to be a piggyback question there because, everything isn't black and white, there's gray area. Review collected by and hosted on G2.com.

I love that our callers can give feedback on how we did to help us improve each call. Whether it is good or bad feedback it helps me to be diligent on being the best I can be and working on always learning new things to do so.

I also love that my coach/team lead can offer advice or feedback on each survey as well. What a fantastic tool! Review collected by and hosted on G2.com.

I have nothing bad to say at all about this program, I absolutely love it! Review collected by and hosted on G2.com.

It is beneficial to hear our customers' feedback, and see which areas they are scoring us high/low on. I also love that it has all the information to quickly determine which call it was in reference to. Review collected by and hosted on G2.com.

I've gotten some feedback (not a lot, but from a couple of people) that the caller was not very friendly sounding? I'm not sure if it is automated or a person calling, but that was the feedback they gave when calling back in the next time. Review collected by and hosted on G2.com.