# my.SQM Auto QA Reviews **Vendor:** SQM Group **Category:** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance) **Average Rating:** 4.5/5.0 **Total Reviews:** 329 ## About my.SQM Auto QA SQM is Disrupting Contact Center QA. Traditional QA tells you whether agents followed the script. SQM tells you whether the customer is satisfied, at risk, or needs recovery. SQM is a QA-CSAT automation software leader that helps contact centers improve CX with accurate predictive CSAT insights, benchmarkable CX metrics, GenAI-powered agent CX self-coaching, and CSAT excellence awards & badges that motivate agents to perform at their best. SQM's QA Automation Software predicts CSAT for 100% of customer contacts, achieving up to 95% accuracy, mirroring actual post-contact surveys — a game changer for QA. The CSAT scores are benchmarked against 500+ leading contact centers and SQM awards, and provide CX badges for organizations that achieve outstanding CSAT results. my.SQM™ QA-CSAT automation tool is an AI-powered call center quality assurance and customer experience analytics and reporting solution for monitoring, managing, and motivating agents to deliver great customer satisfaction on every call. According to G2 reviews, mySQM™ Auto QA Ranks #1 in North America for User CSAT. In enterprise environments, SQM often starts by augmenting the existing QA ecosystem with a predictive CSAT and benchmarking layer that works alongside the client’s existing CCaaS, QA, or WEM platform. This allows contact centers to add SQM’s predictive CSAT, benchmarking, and CX-focused Auto QA capabilities without disrupting their current technology stack. As adoption expands, SQM can replace the contact center’s primary QA platform for measuring, managing, and improving both CX and compliance performance. Auto QA/CX Scoring delivers quality assurance benchmarkable KPIs, including agent behavior metrics such as 25 CX and 20 call compliance metrics, and predictive customer satisfaction scores. All CX, CSAT, and compliance metrics are benchmarkable. We offer standardized QA metrics and KPIs so you can benchmark your performance against your industry, leading organization call centers, or within your company. In addition, to enhance your QA insights, you can customize your QA metrics and KPIs to meet your business needs. ## my.SQM Auto QA Pros & Cons **What users like:** - Users appreciate the **ease of use** of my.SQM Auto QA, enabling quick access to surveys and stats. (27 reviews) - Users find the **helpful feedback system** invaluable for improving their performance and addressing concerns effectively. (15 reviews) - Users appreciate the **navigation ease** of my.SQM Auto QA, finding it straightforward and user-friendly. (10 reviews) - Users appreciate the **easy access** to stats and calls, highlighting its speed and user-friendly design. (7 reviews) - Users appreciate the **self-coaching capabilities** of my.SQM Auto QA, enhancing their performance and accountability in customer interactions. (6 reviews) - Experience Improvement (5 reviews) - Users value the **intuitive scoring system** , which motivates progress tracking and enhances navigation experience. (5 reviews) - Efficiency (4 reviews) - Users value the **friendly and effective customer support** of my.SQM Auto QA, enhancing their experience and service quality. (3 reviews) - Call Quality (2 reviews) **What users dislike:** - Users face issues with **call evaluations** , as multiple calls can confuse feedback and impact perceived service quality. (17 reviews) - Users find the **navigation complex** on my.SQM Auto QA, often struggling to filter and locate the right information. (6 reviews) - Users find the **inaccurate data analysis** challenging, leading to confusion and difficulty in understanding metrics and scoring. (6 reviews) - Users struggle with **scoring issues** due to subjective surveys and inaccuracies that negatively affect overall performance metrics. (5 reviews) - Users find the app **difficult to navigate** , as excessive information and multiple tabs hinder their experience. (3 reviews) - Users often face **layout issues** that hinder navigation and make it difficult to access essential survey information. (3 reviews) - Poor Reporting (3 reviews) - Users are frustrated by **poor response mechanisms** for disputing calls and reviews, adding unnecessary stress to their experience. (3 reviews) - Users find the **dashboard confusing** and wish for better navigation and detailed scoring breakdowns. (2 reviews) - Missing Features (2 reviews) ## my.SQM Auto QA Reviews ### 1. Exceptional Real-Time Guidance with an Easy, Customizable Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Marcel M. | Sales Group Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2026 **What do you like best about my.SQM Auto QA?** This software aims to deliver a high-quality experience, and I really appreciate the real-time feedback. It provides useful, meaningful input during calls, and the screen is customizable to fit my preferences. The performance has been exceptional, especially when it comes to offering real-time guidance. Overall, I love how easy it is to use and the range of options it includes. **What do you dislike about my.SQM Auto QA?** The platform strives to provide a high-quality experience, I can't think of anything I don't about this tool. I haven't experienced anything I haven't liked, it's a great device that helps with your calls. **What problems is my.SQM Auto QA solving and how is that benefiting you?** It has been very useful and accurate, and it has helped us automate our process end to end. The tool serves as a reliable guide and makes it easy for me to track the key points. It also helps the company quickly find the calls we need to review, so we can stay focused on each call. **Official Response from SQM Group:** > Dear Marcel, Thank you for your detailed review of our mySQM™ - Customer Service QA Software. It means a lot to us that you took the time to share your thoughts with the rest of our community and us. Thanks again for your kind words and for being a fantastic customer. Sincerely, SQM’s Team ### 2. Intuitive, Seamless Integration, and Feature-Rich Quality Control **Rating:** 5.0/5.0 stars **Reviewed by:** Mayhew T. | Sales Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2026 **What do you like best about my.SQM Auto QA?** The platform is very intuitive, so it’s easy to navigate for both analysts and quality assurance agents without needing extensive training. It emphasizes accuracy and clarity in customer service quality control, which I really value. I also appreciate how seamlessly it integrates with existing tools, making onboarding and setup much simpler. **What do you dislike about my.SQM Auto QA?** I honestly have nothing bad to say. Their customer service makes it incredibly easy to clear up any doubts or questions. On top of that, I really appreciate the wide range of features—everything from customizable dashboards and detailed reports to compliance tracking and performance analysis. **What problems is my.SQM Auto QA solving and how is that benefiting you?** It has become one of the most valuable tools in my workflow. We use it frequently as part of our daily quality control process, and it always helps us with our monitoring and tracking tasks. It allows me to focus on training, process improvement, and enhancing the customer experience across the entire team. **Official Response from SQM Group:** > Dear Mayhew, Thank you for your detailed review of our mySQM™ - Customer Service QA Software. It means a lot to us that you took the time to share your thoughts with the rest of our community and us. We’re grateful that we had the opportunity to serve you. Sincerely, SQM’s Team ### 3. Well-Organized, Easy-to-Navigate Platform That Boosts Team Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Govind A. | Senior Quality Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2026 **What do you like best about my.SQM Auto QA?** I like that it's very well organized and easy to log in and access. I find it very easy to navigate, locate calls, and ensure my agents are aware of any achievements, opportunities, and coaching sessions. Its efficiency has allowed us to optimize our work, and I also appreciate the fact that we can directly download any data we need at any time. **What do you dislike about my.SQM Auto QA?** The truth is that I have not had any kind of inconvenience or problem, it adapts to the specific needs of all team members, helping supervisors and agents to identify specific areas for improvement. **What problems is my.SQM Auto QA solving and how is that benefiting you?** It provided the quote management functionality our company needed to facilitate efficient and meaningful quality assurance training for our contact center colleagues. Furthermore, the visibility it provides for reports makes it easy to create and design different types of summary reports for performance management. **Official Response from SQM Group:** > Dear Govind, Thank you for your detailed review of our mySQM™ - Customer Service QA Software. It means a lot to us that you took the time to share your thoughts with the rest of our community and us. We’re grateful that we had the opportunity to serve you. Sincerely, SQM’s Team ### 4. Easy to Use, Feature-Rich Platform with Great Reporting and Real-Time Notifications **Rating:** 5.0/5.0 stars **Reviewed by:** Juhani K. | Quality Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** March 09, 2026 **What do you like best about my.SQM Auto QA?** I like how easy the system is to use, it offers a wide range of features that make work easier. We can track performance, and it has a wealth of data that helps identify trends. I love that performance reports can be generated, and the platform allows you to receive immediate notifications. **What do you dislike about my.SQM Auto QA?** It would be more convenient to have a wider range of predefined reports. The user interface could also be better optimized to provide a smoother, more consistent overall experience. **What problems is my.SQM Auto QA solving and how is that benefiting you?** It has helped us optimize our work by allowing me to accurately assess and correct any issues. It also makes it easy to track individual monthly metrics, and the visual aids are very useful when I need to explain something clearly. It supports quality audits as well, and I can quickly access the information I need when reviewing results. **Official Response from SQM Group:** > Dear Juhani K, Thank you so much for your feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. Thank you for letting us know about the aspects you dislike. We will bring your feedback to our team’s attention and work on it promptly and accurately. Sincerely, SQM’s Team ### 5. Great system to improve FCR and CX **Rating:** 4.5/5.0 stars **Reviewed by:** Maria S. | Director, Customer Services, Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2023 **What do you like best about my.SQM Auto QA?** Configurable CQA form and scoring, easy to use (great online help function) , dashboards, reporting, pivots, recognition tools and best of all voice of customer business intelligence . **What do you dislike about my.SQM Auto QA?** The fact that admin cannot create avatars or add profile pictures. It would be nice to use profile pictures to help build a community. **What problems is my.SQM Auto QA solving and how is that benefiting you?** To improve FCR and customer experience. The data is priceless! **Official Response from SQM Group:** > Dear Maria, Thank you for your detailed review of our mySQM™ - Customer Service QA Software. It means a lot to us that you took the time to share your thoughts with the rest of our community and us. Thank you for bringing this matter to our attention. That's a great point, and we will definitely take it into consideration. Sincerely, SQM’s Team ### 6. its a nice system for giving agents their props **Rating:** 5.0/5.0 stars **Reviewed by:** bianca r. | Customer Service Advocate III, Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2024 **What do you like best about my.SQM Auto QA?** I like that there's an account where the agent is able to see the customers comments /responses that's very nice. it gives you insight on what they are truly appreciative of and if there's anything they felt was missing you can take that info and tweak your approach in the future. i don't get too many bad replies so personally what I'm grateful for is by reading the positivity it gives me fuel to keep giving my all and loving on the people i serve, because in this line of work the customers with bad dispositions can throw your day off if you don't remember or have reminder constantly that you're still appreciated by others so it helps to know you made a lasting impression on the happy callers **What do you dislike about my.SQM Auto QA?** I do not like the question of "did we solve your issue" we are an insurance company claims need adjustments or calls need to be made elsewhere to work to solve things that will for certain be fixed but do to procedure it causes customers to have to technically say no so i think there should a piggyback question "did agent give course of action on how it will be solved then?" so they have the opportunity to expand and say yes he/she fixed/is fixing issues but she needs to call my dr office in the am since when i called bcbs my drs office was closed and he/she will have to call them and get back to me but i have confidence it will be solved. that's my only complaint there needs to be a piggyback question there because, everything isn't black and white, there's gray area. **What problems is my.SQM Auto QA solving and how is that benefiting you?** its helping to pinpoint what customers deem as good customer services, i've found the general consensus is "efficiency, pleasant demeanor and ****knowledge of the solution to their issue***. **Official Response from SQM Group:** > Dear Bianca, Thank you for your positive feedback and your resolve suggestions. We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. Sincerely, SQM’s Team ### 7. SQM review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2026 **What do you like best about my.SQM Auto QA?** I love that our callers can give feedback on how we did to help us improve each call. Whether it is good or bad feedback it helps me to be diligent on being the best I can be and working on always learning new things to do so. I also love that my coach/team lead can offer advice or feedback on each survey as well. What a fantastic tool! **What do you dislike about my.SQM Auto QA?** I have nothing bad to say at all about this program, I absolutely love it! **What problems is my.SQM Auto QA solving and how is that benefiting you?** I have nothing bad to say about this program, it is easy to use and navigate and I get to see what our callers got from the call as well as my coach/team lead feedback on the calls as well. I love this program! **Official Response from SQM Group:** > Thank you for your detailed review of our mySQM™ - Customer Service QA Software. It means a lot to us that you took the time to share your thoughts with the rest of our community and us. We’re grateful that we had the opportunity to serve you. Sincerely, SQM’s Team ### 8. Gives a great insight to VoC and helps to see things we may not notice from our perspective. **Rating:** 4.5/5.0 stars **Reviewed by:** Ashley D. **Reviewed Date:** February 18, 2026 **What do you like best about my.SQM Auto QA?** It is beneficial to hear our customers' feedback, and see which areas they are scoring us high/low on. I also love that it has all the information to quickly determine which call it was in reference to. **What do you dislike about my.SQM Auto QA?** I've gotten some feedback (not a lot, but from a couple of people) that the caller was not very friendly sounding? I'm not sure if it is automated or a person calling, but that was the feedback they gave when calling back in the next time. **What problems is my.SQM Auto QA solving and how is that benefiting you?** It allows us to really hear/understand better the VoC and allows us to critique our calls/interactions to what is best serving our customers. **Official Response from SQM Group:** > We sincerely appreciate you taking the time to share your experience with us! Thank you for letting us know about the aspects you dislike. Your feedback helps us do better. We will share your opinion with our team and work on it promptly and accurately. Sincerely, SQM’s Team ### 9. Had an amazing experience with the demo of the new mySQM QA Sofware. **Rating:** 5.0/5.0 stars **Reviewed by:** Szabolcs T. | Customer Service Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 29, 2023 **What do you like best about my.SQM Auto QA?** I really like that we receive real life data from members surveys. It is also great that employees will be able to see where they rank and AI is also a great add on to the software. **What do you dislike about my.SQM Auto QA?** I really liked everything that was presented to us. **What problems is my.SQM Auto QA solving and how is that benefiting you?** The new Software will definitly help our organization improve in FCR , CSAT and Quality of the service we provide to our customers. **Official Response from SQM Group:** > Dear Szabolcs, Thank you so much for your positive feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. Thanks again for your kind words and for being a fantastic customer. Sincerely, SQM’s Team ### 10. The site is easy to use and give pertinent informstion **Rating:** 5.0/5.0 stars **Reviewed by:** Erin J. | Account Advocate, Insurance, Enterprise (> 1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about my.SQM Auto QA?** It is easy to use and the information is easy to obtain. **What do you dislike about my.SQM Auto QA?** There are no downsides. The site is user friendly. **What problems is my.SQM Auto QA solving and how is that benefiting you?** Assists in reaching my goals as a customer service agent. **Official Response from SQM Group:** > Dear Erin, We sincerely appreciate you taking the time to share your experience with us! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. We’re grateful that we had the opportunity to serve you. Sincerely, SQM’s Team ### 11. I find using my.SQM system is exceptional for tracking customer insights. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services **Reviewed Date:** February 12, 2026 **What do you like best about my.SQM Auto QA?** What makes mySQM auto QA such a game-changer is that it moves away from just "guessing" based on a handful of calls. Instead of hoping you catch a representative sample, the system listens to every single interaction. **What do you dislike about my.SQM Auto QA?** While the AI handles the heavy lifting, it can sometimes miss sarcasm or nuance. It provides a ton of data, so you’ll need to focus on what truly matters most. **What problems is my.SQM Auto QA solving and how is that benefiting you?** It fixes the "luck of the draw" by scoring every call fairly. You get credit for all your hard work, not just a random sample, making coaching much more accurate. **Official Response from SQM Group:** > Thank you for your detailed review of our mySQM™ - Customer Service QA Software. It means a lot to us that you took the time to share your thoughts with the rest of our community and us. We’re grateful that we had the opportunity to serve you. Sincerely, SQM’s Team ### 12. Effortless Setup, But Needs Autonomous Dispute Feature **Rating:** 4.0/5.0 stars **Reviewed by:** Charity M. **Reviewed Date:** October 21, 2025 **What do you like best about my.SQM Auto QA?** I find my.SQM Auto QA to be very helpful in keeping track of my stats for phone calls and ensuring that I perform my best with customers. The setup process was straightforward and easy; we received a link along with a temporary password and username, allowing us to quickly access all the information we need. I appreciate the ability to look at reviews and feedback from callers and the support team, which helps in maintaining transparency and continuous improvement. The platform is beneficial in allowing us to dispute calls when issues that lead to low QA aren't our fault, as they might be due to company policies, thus preventing our QA from going down. **What do you dislike about my.SQM Auto QA?** I dislike that I can't dispute calls or bad reviews directly. I have to go through my team leader, supervisor, or manager to contest a call or a negative review, which makes the process cumbersome for me. Additionally, the stress from negative feedback received in front of callers is another concern. It's frustrating when negative reviews are given despite doing my best, often due to factors beyond my control. I wish there was a feature to automatically filter out such calls or reviews based on their tone, length, or issue type, as it would help reduce unnecessary stress from unavoidable unhappy callers. **What problems is my.SQM Auto QA solving and how is that benefiting you?** I use the product to check my call stats and enhance customer interaction, allowing me to refute low-quality call ratings due to company issues, maintaining my QA scores. **Official Response from Amber Seale:** > Dear Charity, Thank you for your detailed review of our mySQM™ - Customer Service QA Software. It means a lot to us that you took the time to share your thoughts with the rest of our community and us. Thank you for letting us know about the aspects you dislike. Your feedback helps us do better. We will share your opinion with our team and work on it promptly and accurately. Sincerely, SQM’s Team ### 13. Empowering Insights for Outstanding Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Brittanee B. | Member and Provider Service Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2025 **What do you like best about my.SQM Auto QA?** I appreciate using MY.SQM Auto QA because it clearly demonstrates the quality of customer service I am delivering to both members and providers. It also helps me identify areas I may have overlooked and highlights aspects I need to improve. **What do you dislike about my.SQM Auto QA?** I would say that the least helpful aspect is not being able to tell which call was which. **What problems is my.SQM Auto QA solving and how is that benefiting you?** This tool has helped me enhance the service I deliver to both members and providers. Since I started using this website, my customer satisfaction scores have consistently surpassed the required threshold. In fact, I have managed to maintain a perfect score of 100 every month. **Official Response from Amber Seale:** > Dear Brittanee, Thank you so much for your feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. Thank you for letting us know about the aspects you dislike. We will bring your feedback to our team’s attention and work on it promptly and accurately. Sincerely, SQM’s Team ### 14. J. Barry **Rating:** 4.5/5.0 stars **Reviewed by:** John B. | BDE Operations Sergeant Major, Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2023 **What do you like best about my.SQM Auto QA?** Refreshed look and feel. Really seems.like an improvement **What do you dislike about my.SQM Auto QA?** Love the new portal and the mySQM QA looks great **What problems is my.SQM Auto QA solving and how is that benefiting you?** Surveying our calls and service we are providing to our members **Official Response from SQM Group:** > Thank you so much for your positive feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. Thanks again for your kind words and for being a fantastic customer. Sincerely, SQM’s Team ### 15. Awesome stuff! **Rating:** 5.0/5.0 stars **Reviewed by:** Renee P. | Manager Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2023 **What do you like best about my.SQM Auto QA?** The reporting capabilities, very intuitive and attractive. Ease of using the portal. **What do you dislike about my.SQM Auto QA?** Nothing seems to be an issue according to the demo. **What problems is my.SQM Auto QA solving and how is that benefiting you?** Receiving timely useful data. **Official Response from SQM Group:** > Dear Renee, Thank you so much for your positive feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. Thanks again for your kind words and for being a fantastic customer. Sincerely, SQM’s Team ### 16. useful and easy to use **Rating:** 3.5/5.0 stars **Reviewed by:** eric t. **Reviewed Date:** March 25, 2026 **What do you like best about my.SQM Auto QA?** It tells me direct information at a glance and makes it easy to assess my performance **What do you dislike about my.SQM Auto QA?** Not always clear and doesnt always give negative information which can help clarify **What problems is my.SQM Auto QA solving and how is that benefiting you?** It's allowing more of my surveys to produce useful information to me **Official Response from SQM Group:** > Dear Eric, We sincerely appreciate you taking the time to share your experience with us! Thank you for letting us know about the aspects you dislike. Your feedback helps us do better. We will share your opinion with our team and work on it promptly and accurately. Sincerely, SQM’s Team ### 17. Great experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care **Reviewed Date:** February 12, 2026 **What do you like best about my.SQM Auto QA?** I like that when you get surveys you can play games with the coins to earn real money. It feels like getting tips for a job well done. I also like that you can hear what the customer has to say about you from the survey screen. **What do you dislike about my.SQM Auto QA?** Nothing I do wish that it would specify for the agent when there are transfers, someone may be talking about another agent they spoke with **What problems is my.SQM Auto QA solving and how is that benefiting you?** it is solving any issue that the customer may have and also allows them to praise for service well done **Official Response from SQM Group:** > We sincerely appreciate you taking the time to share your experience with us! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. We’re grateful that we had the opportunity to serve you. Sincerely, SQM’s Team ### 18. It is a wonderful program **Rating:** 5.0/5.0 stars **Reviewed by:** DANA P. | CUSTOMER ADVOCATE 2, Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2026 **What do you like best about my.SQM Auto QA?** It let's me know quickly what the members are thinking about my customer service. **What do you dislike about my.SQM Auto QA?** I wish we could hear the full recording. **What problems is my.SQM Auto QA solving and how is that benefiting you?** It helps me quickly understand whether I’m providing world-class customer service, or what I need to improve, within a day or two after the call. **Official Response from SQM Group:** > Dear Dana, We sincerely appreciate you taking the time to share your experience with us! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. We’re grateful that we had the opportunity to serve you. Sincerely, SQM’s Team ### 19. SQM **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance **Reviewed Date:** February 19, 2026 **What do you like best about my.SQM Auto QA?** A great was to gain prespective of the caller to improve overall satisfaction. **What do you dislike about my.SQM Auto QA?** It may not take in to account that the caller caller the incorrect dept which results in them saying call not resolved or multiple calls **What problems is my.SQM Auto QA solving and how is that benefiting you?** Insuring customer satisfaction to maintain and improve customer service experience **Official Response from SQM Group:** > Thank you so much for your feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. Thank you for letting us know about the aspects you dislike. We will bring your feedback to our team’s attention and work on it promptly and accurately. Sincerely, SQM’s Team ### 20. World Class employee survey! **Rating:** 5.0/5.0 stars **Reviewed by:** MiChedra R. **Reviewed Date:** November 03, 2025 **What do you like best about my.SQM Auto QA?** It makes me wants to stay on top of my customer service world class game. I love competition and being the best rep to my members. It allows me to see how much they care and know that all my hard work is not going in vain. **What do you dislike about my.SQM Auto QA?** There is a survey that was not good but it does not belong to me it belongs to my coworkers that I have advised management about but it's still there, not really MySQM fault. **What problems is my.SQM Auto QA solving and how is that benefiting you?** Again, keeping me in the know to what I am doing good and what I am needing to work on. **Official Response from Amber Seale:** > Dear MiChedra, Thank you for your detailed review of our mySQM™ - Customer Service QA Software. It means a lot to us that you took the time to share your thoughts with the rest of our community and us. We’re grateful that we had the opportunity to serve you. Sincerely, SQM’s Team ### 21. very easy to work with **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance **Reviewed Date:** February 12, 2026 **What do you like best about my.SQM Auto QA?** it easily spreads out my stats and make it very easy for me to read and understand them **What do you dislike about my.SQM Auto QA?** honestly , nothing at all , i would be lying if i said there was. **What problems is my.SQM Auto QA solving and how is that benefiting you?** organising my performance statistics and giving me a better understanding and making my life easy **Official Response from SQM Group:** > Thank you so much for your positive review of our mySQM™ - Customer Service QA Software. It means a lot to us that you took the time to share your thoughts with the rest of our community and us. Thanks again for your kind words and for being a fantastic customer. Sincerely, SQM’s Team ### 22. to the improvement of my sqm **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness **Reviewed Date:** February 12, 2026 **What do you like best about my.SQM Auto QA?** its appearance amd easy to navigate the buttons where you can filter **What do you dislike about my.SQM Auto QA?** i want sqm to improve more by having month to month filter so you would be able to see your imp[rovement in a month to month basis **What problems is my.SQM Auto QA solving and how is that benefiting you?** easy to understand aespecially the customers feedback ### 23. Great way to see my scores and numbers for this month and easy questions for the survey **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services **Reviewed Date:** February 20, 2026 **What do you like best about my.SQM Auto QA?** Love the easy access to everything I am looking for. Just makes it a quick way to understand! **What do you dislike about my.SQM Auto QA?** I do not dislike anything, I feel that it was set up very well. **What problems is my.SQM Auto QA solving and how is that benefiting you?** Helps me see what I can improve in my calls. **Official Response from SQM Group:** > We sincerely appreciate you taking the time to share your experience with us! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. We’re grateful that we had the opportunity to serve you. Sincerely, SQM’s Team ### 24. HIGHLY RECOMMEND **Rating:** 5.0/5.0 stars **Reviewed by:** Felicia L. **Reviewed Date:** February 12, 2026 **What do you like best about my.SQM Auto QA?** SQM USED TO DO SURVEYS AT MY OLD JOB AND THIS ONE TOO AND THEY HAVE BEEN AMAZING WITH GATHERING SURVEYS **What do you dislike about my.SQM Auto QA?** NOTHING TO ADD HERE- EVERYTHING IS GOOD WITH SQM **What problems is my.SQM Auto QA solving and how is that benefiting you?** showing how my customers interact with me and how their experience was with my customer service **Official Response from SQM Group:** > Thank you so much for your positive feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. Thanks again for your kind words and for being a fantastic customer. Sincerely, SQM’s Team ### 25. Great **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance **Reviewed Date:** February 13, 2026 **What do you like best about my.SQM Auto QA?** I like how quickly I can get through my coaching. **What do you dislike about my.SQM Auto QA?** The downside is that it does not require that I collaborate with one of my peers for more feedback. **What problems is my.SQM Auto QA solving and how is that benefiting you?** It is helping me understand which calls needed improving and how to do that. **Official Response from SQM Group:** > We sincerely appreciate you taking the time to share your experience with us! Thank you for letting us know about the aspects you dislike. Your feedback helps us do better. We will share your opinion with our team and work on it promptly and accurately. Sincerely, SQM’s Team ### 26. Useful to check call quality **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals **Reviewed Date:** February 23, 2026 **What do you like best about my.SQM Auto QA?** easy to use. can easily just click and find out what I need to knwo **What do you dislike about my.SQM Auto QA?** the numbers sometimes confuse me. particularly all the stats and what they mean. **What problems is my.SQM Auto QA solving and how is that benefiting you?** shows me how my calls went according to the caller **Official Response from SQM Group:** > Thank you for review of our mySQM™ - Customer Service QA Software. We appreciate your feedback. Sincerely, SQM’s Team ### 27. Needs to have a walk through for more user friendlyness **Rating:** 4.0/5.0 stars **Reviewed by:** michelle j. | csr, Enterprise (> 1000 emp.) **Reviewed Date:** August 15, 2024 **What do you like best about my.SQM Auto QA?** that i can see my scores and review the comments left on surveys. the games are cute and fun to play to earn points. **What do you dislike about my.SQM Auto QA?** that theres no user manual or instructions on teh website on how to fix your card and there not helpful when you call customer service they refer me back to my employer. nobody told me you have to go back and register after you activate the card so it wouldnt load my funds. **What problems is my.SQM Auto QA solving and how is that benefiting you?** i dont know that its solving any problems its being used as a rewards system but i guess it would solve any concerns of members that were dissaisfied. **Official Response from SQM Group:** > Dear Michelle, We sincerely appreciate you taking the time to share your experience with us! We will bring your feedback to our team’s attention and work on it promptly and accurately. You can find details on setting up the Recognition Profile in the Recognition Overview section of our help menu, linked below. Sincerely, SQM’s Team ### 28. REVIEW SURVEY **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Insurance **Reviewed Date:** February 20, 2026 **What do you like best about my.SQM Auto QA?** IT HELPS TO SEE WHAT MEMBER PERSPECTIVE IS ON CALL INS **What do you dislike about my.SQM Auto QA?** THE FACT THAT MEMBER PERSPECTIVE MEANS MORE THAN THE CORRECT INFO. **What problems is my.SQM Auto QA solving and how is that benefiting you?** I WOULD IMAGINE IT LETS THE MANAGEMENT TEAM VISUALIZE THE CALLS **Official Response from SQM Group:** > We sincerely appreciate you taking the time to share your experience with us! Thank you for letting us know about the aspects you dislike. Your feedback helps us do better. We will share your opinion with our team and work on it promptly and accurately. Sincerely, SQM’s Team ### 29. Hands on and informative. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance **Reviewed Date:** February 13, 2026 **What do you like best about my.SQM Auto QA?** The ability to hear the feedback from the members. **What do you dislike about my.SQM Auto QA?** I don't have anything that I dislike about it. **What problems is my.SQM Auto QA solving and how is that benefiting you?** Being able to know exactly what the caller was dissatisfied with by allowing them to leave voice audio. **Official Response from SQM Group:** > Thank you so much for your positive review of our mySQM™ - Customer Service QA Software. It means a lot to us that you took the time to share your thoughts with the rest of our community and us. Thanks again for your kind words and for being a fantastic customer. Sincerely, SQM’s Team ### 30. i really like this platform to help me see my performance **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness **Reviewed Date:** February 12, 2026 **What do you like best about my.SQM Auto QA?** I can set goals and see where i am in achieving them **What do you dislike about my.SQM Auto QA?** i do not dislike anything. i think the entire platform works well **What problems is my.SQM Auto QA solving and how is that benefiting you?** helping me see what my customers think of my service. **Official Response from SQM Group:** > Thank you so much for your positive feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. Thanks again for your kind words and for being a fantastic customer. Sincerely, SQM’s Team ### 31. CSAT-Matched Predictions with a Reliable Distribution Fit **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about my.SQM Auto QA?** Match to CSAT ratings. Prediction distribution match **What do you dislike about my.SQM Auto QA?** Concerned that the attributes focus on customer satisfaction with less focus on agent work flow outcomes **What problems is my.SQM Auto QA solving and how is that benefiting you?** Can get CSAT on all interactions vs a subset of calls **Official Response from SQM Group:** > Thank you so much for your feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. Thank you for letting us know about the aspects you dislike. We will bring your feedback to our team’s attention and work on it promptly and accurately. Sincerely, SQM’s Team ### 32. SQM Review - Manager Perspective **Rating:** 5.0/5.0 stars **Reviewed by:** Velimir K. | Team Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2025 **What do you like best about my.SQM Auto QA?** Very easy to use. Well integrated. Helps me determine my teams performance very accurately as I use it daily. **What do you dislike about my.SQM Auto QA?** Nothing. I haven't had any negative experiences. **What problems is my.SQM Auto QA solving and how is that benefiting you?** Predicting results for agents who are getting low survey volumes and having a better idea of their actual performance. **Official Response from Amber Seale:** > Dear Velimir, Thank you for your detailed review of our mySQM™ - Customer Service QA Software. It means a lot to us that you took the time to share your thoughts with the rest of our community and us. We’re grateful that we had the opportunity to serve you. Sincerely, SQM’s Team ### 33. review surveys from customer experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Utilities **Reviewed Date:** February 12, 2026 **What do you like best about my.SQM Auto QA?** being able to see what customers were satisfied and dissatisfied with **What do you dislike about my.SQM Auto QA?** metrics aren't always accurate and scoring is challenging **What problems is my.SQM Auto QA solving and how is that benefiting you?** it provides our company with an overview of customer experience while working with them **Official Response from SQM Group:** > We sincerely appreciate you taking the time to share your experience with us! Thank you for letting us know about the aspects you dislike. Your feedback helps us do better. We will share your opinion with our team and work on it promptly and accurately. Sincerely, SQM’s Team ### 34. ALL AROUND A GREAT SYSTEM THAT KEEPS ME MOTIVATED TO PROVIDE OUTSTANDING SERVICE **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail **Reviewed Date:** November 04, 2025 **What do you like best about my.SQM Auto QA?** I really enjoy seeing the callers feedback. I get really excited once I get a notification that I got a survey and go right to the feedback section. **What do you dislike about my.SQM Auto QA?** Honestly, I love this system. It is organized and easy to access. **What problems is my.SQM Auto QA solving and how is that benefiting you?** I believe the system is designed to see my potential and helps me become a better employee. Like for instance, I wasn't aware that I was mumbling on calls and it picked that up. It is allowing me to see an issue. **Official Response from Amber Seale:** > Thank you for your detailed review of our mySQM™ - Customer Service QA Software. It means a lot to us that you took the time to share your thoughts with the rest of our community and us. We’re grateful that we had the opportunity to serve you. Sincerely, SQM’s Team ### 35. it puts in reviews that dont even belong to me **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Executive Office **Reviewed Date:** February 16, 2026 **What do you like best about my.SQM Auto QA?** gives recordings of what the customers says in details **What do you dislike about my.SQM Auto QA?** that i get audits that are meant for other employees **What problems is my.SQM Auto QA solving and how is that benefiting you?** its letting me no what customers are thinking and going thru **Official Response from SQM Group:** > Thank you so much for your feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. Thank you for letting us know about the aspects you dislike. We will bring your feedback to our team’s attention and work on it promptly and accurately. Sincerely, SQM’s Team ### 36. great working system **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services **Reviewed Date:** February 12, 2026 **What do you like best about my.SQM Auto QA?** the simplicity and speed. i gwt a survey and same day i can go in and access and stats **What do you dislike about my.SQM Auto QA?** nothing, it always works good and fast for me **What problems is my.SQM Auto QA solving and how is that benefiting you?** many of thm **Official Response from SQM Group:** > Thank you so much for your positive feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. Thanks again for your kind words and for being a fantastic customer. Sincerely, SQM’s Team ### 37. General CSAT metric review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about my.SQM Auto QA?** Details analysis of csat metrics and agent specific data **What do you dislike about my.SQM Auto QA?** Almost too many metrics, would be more purposeful with fewer pointed metrics **What problems is my.SQM Auto QA solving and how is that benefiting you?** Nothing that I'm aware, the systems work as expected **Official Response from SQM Group:** > We sincerely appreciate you taking the time to share your experience with us! Thank you for letting us know about the aspects you dislike. Your feedback helps us do better. We will share your opinion with our team and work on it promptly and accurately. Sincerely, SQM’s Team ### 38. Not sure **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care **Reviewed Date:** February 13, 2026 **What do you like best about my.SQM Auto QA?** It is helpful seeing the full year to review **What do you dislike about my.SQM Auto QA?** N/A I cannot think of anything I dislike at this time **What problems is my.SQM Auto QA solving and how is that benefiting you?** Managing QA results for the year and past years **Official Response from SQM Group:** > We sincerely appreciate you taking the time to share your experience with us! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. We’re grateful that we had the opportunity to serve you. Sincerely, SQM’s Team ### 39. I track my scores frequently to check up and set goals. The games are a fun break from our monotony, **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance **Reviewed Date:** February 12, 2026 **What do you like best about my.SQM Auto QA?** tracking member's opinions and takeaways **What do you dislike about my.SQM Auto QA?** not entirely easy to understand the metrics without effort (even with a background in statistics) **What problems is my.SQM Auto QA solving and how is that benefiting you?** I've never had a problem..maybe timely updates on stats **Official Response from SQM Group:** > Thank you so much for your feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. Thank you for letting us know about the aspects you dislike. We will bring your feedback to our team’s attention and work on it promptly and accurately. Sincerely, SQM’s Team ### 40. very easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Laura L. | Enterprise (> 1000 emp.) **Reviewed Date:** February 12, 2026 **What do you like best about my.SQM Auto QA?** very user friendly, easy to use, do not have any trouble logging in **What do you dislike about my.SQM Auto QA?** nothing really to dislike, I like all the features and have no trouble **What problems is my.SQM Auto QA solving and how is that benefiting you?** higher customer satisfaction **Official Response from SQM Group:** > Dear Laura, Thank you so much for your positive feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. Thanks again for your kind words and for being a fantastic customer. Sincerely, SQM’s Team ### 41. Easy use, fair rating **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale **Reviewed Date:** February 12, 2026 **What do you like best about my.SQM Auto QA?** I like how calls are made randomly for surveys **What do you dislike about my.SQM Auto QA?** nothing, everything works great, no complaints **What problems is my.SQM Auto QA solving and how is that benefiting you?** just making sure I am helping out the customers the best I can **Official Response from SQM Group:** > Thank you so much for your positive review of our mySQM™ - Customer Service QA Software. It means a lot to us that you took the time to share your thoughts with the rest of our community and us. Thanks again for your kind words and for being a fantastic customer. Sincerely, SQM’s Team ### 42. Great for Daily Stats Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Dana D. | customer service representative, Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2025 **What do you like best about my.SQM Auto QA?** I love that it keeps me inform of your stats daily to keep me track **What do you dislike about my.SQM Auto QA?** I don't like that it does not update every day **What problems is my.SQM Auto QA solving and how is that benefiting you?** Manual quality assurance is time-consuming, expensive, and prone to human bias and inconsistency. **Official Response from Amber Seale:** > Dear Dana, Thank you so much for your feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. Thank you for letting us know about the aspects you dislike. We will bring your feedback to our team’s attention and work on it promptly and accurately. Sincerely, SQM’s Team ### 43. The information provided here has helped me improve my customer service. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance **Reviewed Date:** February 12, 2026 **What do you like best about my.SQM Auto QA?** It gives me a real picture about how our members view the service I provided. **What do you dislike about my.SQM Auto QA?** Sometimes the member has had more than one call to the center, and it impacts their view which colors how they perceive the service I provided. They cannot separate that out. **What problems is my.SQM Auto QA solving and how is that benefiting you?** Keeps me on my toes to make sure I am hitting all the important marks during my calls. **Official Response from SQM Group:** > We sincerely appreciate you taking the time to share your experience with us! Thank you for letting us know about the aspects you dislike. Your feedback helps us do better. We will share your opinion with our team and work on it promptly and accurately. Sincerely, SQM’s Team ### 44. Review **Rating:** 3.5/5.0 stars **Reviewed by:** alicia a. **Reviewed Date:** February 13, 2026 **What do you like best about my.SQM Auto QA?** you see feedback from members after it comes in **What do you dislike about my.SQM Auto QA?** hard to navigate the website and remember where to click **What problems is my.SQM Auto QA solving and how is that benefiting you?** see how im doing as an advocate **Official Response from SQM Group:** > Dear Alicia, Thank you for review of our mySQM™ - Customer Service QA Software. Thank you for letting us know about the aspects you dislike. Your feedback helps us do better. We will share your opinion with our team and work on it promptly and accurately. Sincerely, SQM’s Team ### 45. Using SQM is motivating **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance **Reviewed Date:** February 12, 2026 **What do you like best about my.SQM Auto QA?** The fact that you can load your debit card with money after receiving World Class surveys. **What do you dislike about my.SQM Auto QA?** I could skip playing games to transfer tokens to money. Sometimes it is hard to find the time to do the games while at work. **What problems is my.SQM Auto QA solving and how is that benefiting you?** It helps me stay motivated at work. Knowing that if I demonstrate World Class calls I may receive money is very motivating. **Official Response from SQM Group:** > Thank you so much for your feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. Thank you for letting us know about the aspects you dislike. We will bring your feedback to our team’s attention and work on it promptly and accurately. Sincerely, SQM’s Team ### 46. Missing Demographics **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Insurance **Reviewed Date:** November 03, 2025 **What do you like best about my.SQM Auto QA?** It provides insight into the Voice of the Customer which is critical in a servicing role. **What do you dislike about my.SQM Auto QA?** The scope of the service is limited to landline phone calls. As the vast majority of people have moved from landlines to cell phones and the number increases year over year, the value of this service diminishes as the demographics being evaluated are increasingly limited. **What problems is my.SQM Auto QA solving and how is that benefiting you?** It increases our focus on providing a personalized, less transactional, focus for our service. **Official Response from Amber Seale:** > We sincerely appreciate you taking the time to share your experience with us! Thank you for letting us know about the aspects you dislike. Your feedback helps us do better. We will share your opinion with our team and work on it promptly and accurately. Sincerely, SQM’s Team ### 47. User friendly. Easy to watch your progress. **Rating:** 5.0/5.0 stars **Reviewed by:** Staci P. | Pharmacy Technician, Enterprise (> 1000 emp.) **Reviewed Date:** February 13, 2026 **What do you like best about my.SQM Auto QA?** The great comments I get from the customer I service **What do you dislike about my.SQM Auto QA?** There is nothing to dislike about my.SQM **What problems is my.SQM Auto QA solving and how is that benefiting you?** I have no business problems with my.SQM **Official Response from SQM Group:** > Dear Staci, Thank you so much for your positive feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. Thanks again for your kind words and for being a fantastic customer. Sincerely, SQM’s Team ### 48. It's neutral. I do not like how heavy the weight is on a Non-WCC vs a WCC. Not fair to advocates. **Rating:** 2.5/5.0 stars **Reviewed by:** Kalila W. **Reviewed Date:** November 04, 2025 **What do you like best about my.SQM Auto QA?** I like that it allows the customer to express their experiences. **What do you dislike about my.SQM Auto QA?** The surveys are subjective causing negative impact to advocates as this is a monthly metric. The weight of the non-wcc is so heavy, it can be difficult to balance their score. The questions need to be revamped. **What problems is my.SQM Auto QA solving and how is that benefiting you?** I think in some instances it does allow us to identify areas for opportunity. **Official Response from Amber Seale:** > Thank you for review of our mySQM™ - Customer Service QA Software. We appreciate your feedback. Sincerely, SQM’s Team ### 49. SQM REVIEW **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance **Reviewed Date:** February 12, 2026 **What do you like best about my.SQM Auto QA?** User-friendly interface and its ability to significantly improve call center performance **What do you dislike about my.SQM Auto QA?** Complex navigation & imited survey scope **What problems is my.SQM Auto QA solving and how is that benefiting you?** It eliminates human bias, reduces QA operational costs by over 50%, and improves First Call Resolution (FCR) and CSAT by 10% or more by providing immediate, actionable coaching insights and predicting satisfaction. **Official Response from SQM Group:** > Thank you for your detailed review of our mySQM™ - Customer Service QA Software. It means a lot to us that you took the time to share your thoughts with the rest of our community and us. Thank you for letting us know about the aspects you dislike. We will bring your feedback to our team’s attention and work on it promptly and accurately. Sincerely, SQM’s Team ### 50. VERY EASY TO NAVIGATE **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance **Reviewed Date:** February 12, 2026 **What do you like best about my.SQM Auto QA?** EASY TO LOOK THROUGH AND NAVIGATE THE SITE **What do you dislike about my.SQM Auto QA?** IT SEEMS LIKE AT TIMES THERE IS TOO MUCH INFO AND TOO MUCH IN THE DASHBOARD AVAILABLE, BUT IT STILL SEEMS EASIER TO NAVIAGTE ONCE YOU GO INTO IT . **What problems is my.SQM Auto QA solving and how is that benefiting you?** IT TRACKS OUR PROGRESS AND OUR INFO FOR OUR GOALS **Official Response from SQM Group:** > We sincerely appreciate you taking the time to share your experience with us! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. We’re grateful that we had the opportunity to serve you. Sincerely, SQM’s Team ## my.SQM Auto QA Discussions - [What needs improvement with mySQM QA Software to better support your quality assurance processes?](https://www.g2.com/discussions/what-needs-improvement-with-mysqm-qa-software-to-better-support-your-quality-assurance-processes) - [View my.SQM Auto QA pricing details and edition comparison](https://www.g2.com/products/my-sqm-auto-qa/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-20+19%3A48%3A03+-0500&secure%5Bsession_id%5D=9cb2f237-29ff-424d-be4e-d6c3bba1031e&secure%5Btoken%5D=9c78ff5fcfaee69c4c4e81ba18a55b1a7646b7897d92e15051a9f7dc6fd90a4b&format=llm_user) ## my.SQM Auto QA Integrations - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) ## my.SQM Auto QA Features **Quality Assurance** - Evaluation - Calibration - Reports **Engagement** - Feedback - Dashboards - Training **Performance** - Integrations - Compliance ## Top my.SQM Auto QA Alternatives - [Balto](https://www.g2.com/products/balto/reviews) - 4.8/5.0 (576 reviews) - [Playvox Quality Management](https://www.g2.com/products/playvox-quality-management/reviews) - 4.8/5.0 (1,053 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,424 reviews)