my.SQM Auto QA Reviews & Product Details

This software aims to deliver a high-quality experience, and I really appreciate the real-time feedback. It provides useful, meaningful input during calls, and the screen is customizable to fit my preferences. The performance has been exceptional, especially when it comes to offering real-time guidance. Overall, I love how easy it is to use and the range of options it includes. Review collected by and hosted on G2.com.

The platform strives to provide a high-quality experience, I can't think of anything I don't about this tool. I haven't experienced anything I haven't liked, it's a great device that helps with your calls. Review collected by and hosted on G2.com.

The platform is very intuitive, so it’s easy to navigate for both analysts and quality assurance agents without needing extensive training. It emphasizes accuracy and clarity in customer service quality control, which I really value. I also appreciate how seamlessly it integrates with existing tools, making onboarding and setup much simpler. Review collected by and hosted on G2.com.

I honestly have nothing bad to say. Their customer service makes it incredibly easy to clear up any doubts or questions. On top of that, I really appreciate the wide range of features—everything from customizable dashboards and detailed reports to compliance tracking and performance analysis. Review collected by and hosted on G2.com.

I like that it's very well organized and easy to log in and access. I find it very easy to navigate, locate calls, and ensure my agents are aware of any achievements, opportunities, and coaching sessions. Its efficiency has allowed us to optimize our work, and I also appreciate the fact that we can directly download any data we need at any time. Review collected by and hosted on G2.com.

The truth is that I have not had any kind of inconvenience or problem, it adapts to the specific needs of all team members, helping supervisors and agents to identify specific areas for improvement. Review collected by and hosted on G2.com.

I like how easy the system is to use, it offers a wide range of features that make work easier. We can track performance, and it has a wealth of data that helps identify trends. I love that performance reports can be generated, and the platform allows you to receive immediate notifications. Review collected by and hosted on G2.com.

It would be more convenient to have a wider range of predefined reports. The user interface could also be better optimized to provide a smoother, more consistent overall experience. Review collected by and hosted on G2.com.

I like that there's an account where the agent is able to see the customers comments /responses that's very nice. it gives you insight on what they are truly appreciative of and if there's anything they felt was missing you can take that info and tweak your approach in the future. i don't get too many bad replies so personally what I'm grateful for is by reading the positivity it gives me fuel to keep giving my all and loving on the people i serve, because in this line of work the customers with bad dispositions can throw your day off if you don't remember or have reminder constantly that you're still appreciated by others so it helps to know you made a lasting impression on the happy callers Review collected by and hosted on G2.com.

I do not like the question of "did we solve your issue" we are an insurance company claims need adjustments or calls need to be made elsewhere to work to solve things that will for certain be fixed but do to procedure it causes customers to have to technically say no so i think there should a piggyback question "did agent give course of action on how it will be solved then?" so they have the opportunity to expand and say yes he/she fixed/is fixing issues but she needs to call my dr office in the am since when i called bcbs my drs office was closed and he/she will have to call them and get back to me but i have confidence it will be solved. that's my only complaint there needs to be a piggyback question there because, everything isn't black and white, there's gray area. Review collected by and hosted on G2.com.

I love that our callers can give feedback on how we did to help us improve each call. Whether it is good or bad feedback it helps me to be diligent on being the best I can be and working on always learning new things to do so.

I also love that my coach/team lead can offer advice or feedback on each survey as well. What a fantastic tool! Review collected by and hosted on G2.com.

I have nothing bad to say at all about this program, I absolutely love it! Review collected by and hosted on G2.com.

It is beneficial to hear our customers' feedback, and see which areas they are scoring us high/low on. I also love that it has all the information to quickly determine which call it was in reference to. Review collected by and hosted on G2.com.

I've gotten some feedback (not a lot, but from a couple of people) that the caller was not very friendly sounding? I'm not sure if it is automated or a person calling, but that was the feedback they gave when calling back in the next time. Review collected by and hosted on G2.com.

I really like that we receive real life data from members surveys. It is also great that employees will be able to see where they rank and AI is also a great add on to the software. Review collected by and hosted on G2.com.

I really liked everything that was presented to us. Review collected by and hosted on G2.com.

It is easy to use and the information is easy to obtain. Review collected by and hosted on G2.com.

There are no downsides. The site is user friendly. Review collected by and hosted on G2.com.

What makes mySQM auto QA such a game-changer is that it moves away from just "guessing" based on a handful of calls. Instead of hoping you catch a representative sample, the system listens to every single interaction. Review collected by and hosted on G2.com.

While the AI handles the heavy lifting, it can sometimes miss sarcasm or nuance. It provides a ton of data, so you’ll need to focus on what truly matters most. Review collected by and hosted on G2.com.