1. [Home](https://www.g2.com/) 2. ... 3. [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service) 4. [MyProvider Discussions](https://www.g2.com/products/myprovider/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f69daef62bce674d721a38bbe2b6451e/myprovider.png "Product Avatar Image") ](/products/myprovider/reviews) [ MyProvider ](/products/myprovider/reviews) 0 ratings MyProvider is a customer self-service software solution for internet providers that helps end users set up, manage and troubleshoot their home internet connection through a single mobile application. It combines guided technical workflows with structured service handover processes, allowing customers to resolve common issues independently while enabling support teams to work with clearer information and fewer inquiries. MyProvider is used by municipal utilities, regional providers and national ISPs that want to organize their support processes, reduce manual load on hotlines and give their customers a straightforward digital access point for all service needs. The software focuses on practical use cases that occur in everyday internet usage, such as establishing a router connection, resolving WiFi problems, checking basic network parameters or accessing customer-specific account information. These functions are embedded in a structured, step-based interface designed to reduce uncertainty and help users complete tasks without technical background knowledge. When an issue cannot be solved independently, the app transfers the user directly to the appropriate support channel, including all diagnostic information collected during the self-service flow. This reduces repeated questioning and shortens processing times for service staff working in the connected Conntac Dashboard. Key capabilities include: • Guided router and device setup processes with clear technical steps • WiFi optimization tools that support users in improving signal quality • Troubleshooting paths covering common network and configuration issues • Optional integration of customer portals and contract information • Automated handover from app to customer support with full diagnostic context Benefits for providers include: • Lower volume of repetitive support requests • Faster handling times for remaining cases • More consistent data for service teams • A unified access point for customer communication • A modular structure that adapts to different infrastructure setups MyProvider supports large-scale use and can be introduced with minimal IT requirements. It is suited for organisations that operate broadband networks, fibre deployments or mixed access technologies and need a consistent way to guide customers through technical tasks. By combining self-service functions with structured escalation paths, MyProvider offers a practical framework for delivering customer support that is accessible, predictable and easier to manage for both sides. More information: https://myprovider.conntac.net/en Show More When users leave MyProvider reviews, G2 also collects common questions about the day-to-day use of MyProvider. These questions are then answered by our community of 850k professionals. Submit your question below and join in on the G2 Discussion. * * * ### 0.0 Nps Score ### All MyProvider Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments Sorry... There are no questions about MyProvider yet. ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/myprovider/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/hd_favicon/a2f79d25748e32f782351d2596111dc6/myprovider.svg "Product Avatar Image") ### Have you used MyProvider before? Answer a few questions to help the MyProvider community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fmyprovider%2Fdiscuss%3Fsmall_ask%3Dmyprovider) No