# MyPlace Reviews **Vendor:** MyPlace **Category:** [Guest Wi-Fi Providers](https://www.g2.com/categories/guest-wi-fi-providers) **Average Rating:** 5.0/5.0 **Total Reviews:** 13 ## About MyPlace Capture valuable customer data on your WiFi network and integrate directly with your favorite marketing applications. Automate your marketing to increase customer retention and loyalty. It’s easy with MyPlace Connect. Seamless Integration with Ubiquiti UniFi ## MyPlace Reviews ### 1. Efficient Guest Analysis and Automatic Data Collection **Rating:** 5.0/5.0 stars **Reviewed by:** Lawrence B. | Project Management, Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2026 **What do you like best about MyPlace?** I really enjoy the ease with which our network hardware integrates into the marketing automation suite. As a project manager, what I particularly enjoy is how the system centralizes guest data collection without involving any work from our end. The interface is easy to use and allows us to monitor real-time data that we use when aligning software updates with periods of higher engagement. **What do you dislike about MyPlace?** I would say the customization of certain API hooks took much longer than we expected. We love all the pre-installed API features and integrations, but creating highly customized APIs that could communicate seamlessly with our internal analytics tools involved a lot of back-and-forth. More control over the AI response templates would be great too. **What problems is MyPlace solving and how is that benefiting you?** In short, MyPlace solves one of our biggest challenges in integrating guest interaction data into our software. In essence, the platform bridges the gap between the physical and digital worlds of our company. Specifically, it automates the process of collecting and verifying contact information, which helps me in analyzing our guests' behavior and streamlining internal processes. ### 2. A reliable way to turn anonymous taproom visitors into loyal customers. **Rating:** 5.0/5.0 stars **Reviewed by:** James R. | Ecommerce Marketing Manager, Retail, Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2026 **What do you like best about MyPlace?** The simplicity of the captive portal is whatstands out. In a busy brewery environment, we don't have time to troubleshoot guest WiFi issues, and MyPlace just works. The automated "thank you" emails that go out after a guest leaves have been a game-changer for our engagement. It feels personal and keeps our brand top-of-mind long after they’ve finished their last pint. **What do you dislike about MyPlace?** I’d love to see more native integrations with niche POS systems used in the craft beer industry. While the CSV exports work fine, a direct, real-time sync with our specific sales data would make the ROI even clearer. Also, the dashboard's mobile version is a bit cramped, making it hard to check stats on the fly from the floor. **What problems is MyPlace solving and how is that benefiting you?** We had no way of knowing which of our customers were first-timers versus regulars who just hadn't joined our formal loyalty program yet. MyPlace uses WiFi signal strength and MAC addresses to give us a clear picture of our "dwell time" and visit frequency. This has allowed us to send targeted midweek promotions to people who usually only visit on weekends, helping us balance our traffic throughout the week. ### 3. easy way to get guest emails and reviews **Rating:** 4.5/5.0 stars **Reviewed by:** Cameron C. | Marketing Manager, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** April 11, 2026 **What do you like best about MyPlace?** I love the automatic review collection feature in MyPlace as it prompts guests for their comments immediately after they check out, saving us from the hassle of manual follow-ups, and this has really helped us improve our ratings on Google easily. **What do you dislike about MyPlace?** I wish that there could be more customization options for the splash screen design, and at times, I feel that the update of data is not very prompt when it is the weekend and we receive a lot of traffic. **What problems is MyPlace solving and how is that benefiting you?** Before we had MyPlace, we used to receive requests for our Wi-Fi, but we did not know where these visitors were from, or whom we could contact later; now, with MyPlace, we can capture their details and reach out to them via emails whenever we have something new to offer them. ### 4. Actually works for getting Google reviews **Rating:** 5.0/5.0 stars **Reviewed by:** Joseph S. | System Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2026 **What do you like best about MyPlace?** Once it's set up it runs on its own. We'd tried QR codes and asking staff to request reviews but it never worked consistently. MyPlace just handles it automatically without any effort on our end. **What do you dislike about MyPlace?** We had to buy a new WiFi access point when we started because our existing setup wasn't compatible. A bit of an unexpected cost upfront, but once we had the right hardware in place it was straightforward. **What problems is MyPlace solving and how is that benefiting you?** Getting Google reviews is harder than it sounds. QR codes, asking staff, reminder cards, none of it really worked for us. MyPlace automates the whole thing and it actually gets results. Our review count has gone up and it keeps going with no effort from us. ### 5. High-quality data capture for our service center waiting areas. **Rating:** 5.0/5.0 stars **Reviewed by:** Vance S. | Marketing & Digital Strategy Lead, Automotive, Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2026 **What do you like best about MyPlace?** The automated data segmentation is a standout feature for us. When a customer logs into the WiFi at one of our dealerships, MyPlace categorizes them based on their visit history. This allows us to push out very specific, localized service offers directly to their device or via follow-up emails, which feels much more personal than a generic blast. **What do you dislike about MyPlace?** I’d like to see more advanced filtering in the real-time visitor view. Sometimes it’s hard to distinguish between a customer who is just browsing the showroom floor and someone who is settled in the lounge for a long service appointment. A bit more granular control over those heat-map style analytics would be helpful. **What problems is MyPlace solving and how is that benefiting you?** The main challenge was the "black hole" of customer data in our service lounges. We had people spending 2 hours with us, but we had no way to engage them digitally. Now, we use the captive portal to highlight new model launches and seasonal tire changes. It has turned a passive waiting period into an active marketing channel for our group. ### 6. A seamless way to bridge the gap between connectivity and community. **Rating:** 5.0/5.0 stars **Reviewed by:** Thatcher H. | Community Manager, Real Estate, Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2026 **What do you like best about MyPlace?** The ease of customizing the splash page is what I appreciate most. Since we host various events and sponsors at our co-working space, being able to quickly update the WiFi login screen with new logos or announcements is a huge plus. It’s the first thing members see, so it acts as a great internal communication channel for our community updates. **What do you dislike about MyPlace?** The session timeout settings can be a bit finicky. We’ve had a few instances where members were disconnected too frequently, and adjusting those parameters in the dashboard wasn't as intuitive as I’d hoped. It took a bit of digging through the documentation to get the balance right between security and user convenience. **What problems is MyPlace solving and how is that benefiting you?** Westruggled to keep track of "hot desk" users who weren't on monthly contracts. MyPlace allows us to see who is actually using the space and how often. This data has been instrumental in helping us convert casual drop-ins into full-time members by allowing us to send them tailored membership offers based on their actual usage patterns. ### 7. Perfect for capturing leads in a high-traffic entertainment venue. **Rating:** 5.0/5.0 stars **Reviewed by:** Julian S. | Head of Guest Services, Transportation/Trucking/Railroad, Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2026 **What do you like best about MyPlace?** The "dwell-time" analytics are quite useful for our operations team. It helps us see exactly how long guests are staying in our facility, which helps with staffing. Also, the social login option on the WiFi portal is a big hit with our younger crowd; they can get connected in seconds without filling out a long form. **What do you dislike about MyPlace?** I’ve found that the user interface for the back-end reporting is a bit dated compared to other modern marketing tools. It’s functional, but it could definitely use a UI refresh to make it more visually appealing and easier to navigate when you're in a hurry. **What problems is MyPlace solving and how is that benefiting you?** We used to have thousands of guests every weekend but almost no way to contact them later. MyPlace has turned our free WiFi into a lead generation tool. We now have an automated way to collect emails and phone numbers, which we use to send out promotions for birthday parties and group events. It’s significantly boosted our repeat bookings. ### 8. Perfect for bridging the gap between foot traffic and digital marketing. **Rating:** 5.0/5.0 stars **Reviewed by:** Sloane W. | Marketing Operations Manager, Retail, Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2026 **What do you like best about MyPlace?** The captive portal is very easy to brand. We’ve set it up so that when customers join our store WiFi, they see a clean, professional login page that matches our aesthetic. It’s been a reliable way to grow our email list without our staff having to ask for contact details at the register every time. **What do you dislike about MyPlace?** The analytics dashboard can feel a bit clutteredwhen you first log in. It takes a second to find specific metrics like return visitor frequency. I also wish there were more drag-and-drop options for the splash page design to make quick seasonal updates easier. **What problems is MyPlace solving and how is that benefiting you?** We struggled to connect our physical foot traffic with our digital marketing efforts. MyPlace bridges that gap by capturing guest data automatically. It has helped us build a solid database of local shoppers that we can now reach out to with personalized offers, which has definitely improved our repeat visit rate. ### 9. Efficient guest data capture and tracking across multiple properties. **Rating:** 5.0/5.0 stars **Reviewed by:** Beckett S. | Director of Customer Experience, Hospitality, Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2026 **What do you like best about MyPlace?** The automated guest data capture is the most valuable feature for us. It allows our hospitality clients to build a clean marketing database effortlessly through their guest WiFi. The captive portal is responsive on mobile and providesa smooth login experience for guests, which is crucial for maintaining high satisfaction scores. **What do you dislike about MyPlace?** I find the initial configuration for multi-SSID environments to be a bit more technical than expected. It would be helpful to have a more streamlined setup wizard for non-technical property managers who aren't familiar with networking hardware. **What problems is MyPlace solving and how is that benefiting you?** We needed a way to identify repeat visitors across multiple properties. MyPlace solves this by tracking guest visits through their WiFi MAC addresses. Thishelps our clients recognize loyal guests and personalize their stay, leading to better engagement and direct re-booking opportunities. ### 10. A thoughtful platform that connects spaces and people with ease **Rating:** 5.0/5.0 stars **Reviewed by:** Ivan Z. | Co-Founder & CEO, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2025 **What do you like best about MyPlace?** MyPlace impressed me with how seamless it made the process of managing shared and private spaces. The interface feels intentionally designed — clean, modern, and easy to navigate, which matters to me as someone who cares deeply about user experience. Setting up listings and coordinating access took very little time, and the platform does a good job balancing functionality with simplicity. The communication tools within MyPlace help keep hosts and guests aligned without the usual back-and-forth that happens over email or chat apps. **What do you dislike about MyPlace?** There’s not much to fault, though I’d like to see deeper integration options with productivity tools like Google Calendar or Notion itself. Occasionally, updates take a bit longer to sync across devices, but it hasn’t disrupted our workflow in any significant way. **What problems is MyPlace solving and how is that benefiting you?** We use MyPlace to coordinate workspace availability for our distributed team and guests visiting our offices. Before, we relied on manual scheduling and internal spreadsheets that often led to overlaps or confusion. With MyPlace, the process became much more transparent — everyone knows which spaces are open and when. It’s also reduced unnecessary coordination time and improved the overall experience for both our team and visitors. The platform allows us to operate with the same thoughtfulness we apply to our own product: creating structure that supports flexibility and creativity. ### 11. Brought Order and Accountability to Our Physical Operations **Rating:** 5.0/5.0 stars **Reviewed by:** Brooks A. | Chief Risk Officer, Financial Services, Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2025 **What do you like best about MyPlace?** Myplace provides a centralized, transparent system for managing our corporate facilities and physical assets. The platform's ability to track maintenance schedules, manage service requests, and maintain a clear audit trail for all facility-related activities is invaluable from a risk management perspective. It has eliminated the silos that previously existed between our operations, finance, and facilities teams, giving us a single source of truth for the condition and maintenance history of our physical locations. **What do you dislike about MyPlace?** The initial integration with our existing financial and compliance systems required more custom configuration than we anticipated. While the out-of-the-box features are robust, tailoring the workflow to match our specific internal compliance reporting took some time. **What problems is MyPlace solving and how is that benefiting you?** Myplace directly addresses the operational risk associated with poor facility management. For a financial institution, ensuring our branches are secure, well-maintained, and compliant with physical safety regulations is non-negotiable. This platform has systematized our preventative maintenance, reducing the risk of unexpected closures or safety incidents. We've seen a 40% reduction in reactive maintenance tickets and have significantly improved our ability to forecast and budget for facility-related expenses, turning a cost center into a well-managed, predictable operation. ### 12. MyPlace made guest WiFi setup and customer data collection super easy **Rating:** 5.0/5.0 stars **Reviewed by:** Michael R. | Owner & Property Manager, Real Estate, Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2025 **What do you like best about MyPlace?** What I love most about MyPlace is how easy it is to use even for non-technical people. The interface is clean, the setup process is simple, and it connects perfectly with our existing CRM and marketing tools. I was surprised at how quickly we could start seeing results — within a few days, we began collecting valuable customer data right from our store WiFi. **What do you dislike about MyPlace?** Sometimes the analytics refresh takes a bit of time, especially during peak hours. Also, I wish the customization options for the login page had a few more design templates, but overall it still looks very neat and functional. **What problems is MyPlace solving and how is that benefiting you?** Before MyPlace, we were giving free WiFi to customers but not getting any useful data from it. Now, every connection helps us learn more about our visitors and re-engage them later through personalized emails. It’s really helped us build a loyal customer base and improve our in-store marketing performance. ### 13. Turning guest WiFi into a smart marketing tool **Rating:** 5.0/5.0 stars **Reviewed by:** Alina V. | Co-CEO, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** October 20, 2025 **What do you like best about MyPlace?** What I really like about MyPlace is how effortlessly it captures guest data (email, visit frequency, social login) through the WiFi portal and syncs with tools like Mailchimp and UniFi. The setup was fast, branding is clean (logo, colors, splash page), and everyday users find the login process intuitive — no hassles or long forms. **What do you dislike about MyPlace?** What I dislike is that sometimes the data sync with external tools (e.g. Mailchimp) lags a little, and while the analytics dashboard gives good insights, it's not as deep as I’d want for advanced segmentation or trend-analysis over longer periods. **What problems is MyPlace solving and how is that benefiting you?** Before using MyPlace, we relied on periodic in-store signups or paper-based loyalty cards, which gave us very delayed or incomplete customer data. With MyPlace, guest WiFi becomes a channelfor collecting real, verified customer info instantly, reducing repetitive marketing effort, improving retention, and enabling us to deliver targeted offers based on who visits most often. - [View MyPlace pricing details and edition comparison](https://www.g2.com/products/myplace/reviews?open_modal_url=%2Fproducts%2Fmyplace%2Fwishlists%3Fhost_path%3D%252Fproducts%252Fmyplace%252Freviews%26source%3Dpdp_avatar§ion=pricing&secure%5Bexpires_at%5D=2026-06-14+07%3A28%3A06+-0500&secure%5Bsession_id%5D=31940949-edc2-4d02-8615-e5f3b7187879&secure%5Btoken%5D=5cd5cf9897c717b55e7721ff9d2f11f13c743b81489e8d04687375d5524a39bf&format=llm_user) ## MyPlace Integrations - [Intuit Mailchimp Email Marketing](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews) ## MyPlace Features **Login Portal** - Profile - Social WiFi - White Label - Multilingual Login **WiFi Usage** - Cost of Usage - Content Monitoring **Connectivity** - Hardware Integration - Number of Access Points ## Top MyPlace Alternatives - [Flame Analytics](https://www.g2.com/products/flame-analytics/reviews) - 4.6/5.0 (77 reviews) - [Purple](https://www.g2.com/products/purple/reviews) - 4.1/5.0 (32 reviews) - [Beambox](https://www.g2.com/products/beambox/reviews) - 4.9/5.0 (33 reviews)