I like the system and the dashboard of MyOperator because I can easily track all the calls and get daily reports. It helps me and my team to see how the sales flow is going, which is really useful. Review collected by and hosted on G2.com.

I feel a bit challenged with not having someone who can speak the local language for account management. It would be easier to directly connect with my team in their regional language since I'm not always available. Having someone speak Malayalam or a regional language would be much better. Review collected by and hosted on G2.com.

I find MyOperator very useful for IVR and the management system, especially when it automatically records all kinds of calls and helps us with missed calls by allowing us to connect again. This is a very good service. We've integrated it with many software tools, which works great. Using MyOperator is a plug and play kind of experience, and setting it up was very easy and straightforward. We've received the kind of service that fits our needs from it. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

I like using MyOperator for managing our customer service calls, especially for the call suite which is really helpful when having multiple calls. We utilize IVR numbers during calls, allowing us to effectively reach out. I appreciate the AI agent that we use for everything, as well as the backend dashboard, which is important because it gives clear visibility to the team leader and helps monitor individual team performance. I also find the front-end UI easy to use, and its initial setup was pretty easy. Review collected by and hosted on G2.com.

I think MyOperator's integration with other platforms like Salesforce could be improved. It would be great if there was an inbuilt connector to make it easy to connect multiple apps to MyOperator. Review collected by and hosted on G2.com.

I use MyOperator for managing the call flow of my business. It makes it easy to maintain call flow records and manage this flow effectively. The platform smooths the process of routing calls to the concerned departments and provides records of calls that I might miss. Also, the initial setup of workflows is quite easy. Review collected by and hosted on G2.com.

I wish MyOperator included an auto-answer feature and provided a better way to deliver all feedback records with proper reports. Review collected by and hosted on G2.com.

I use MyOperator for talent acquisition and team call quality monitoring. I like the live updates and proper support MyOperator provides. I can track records, see the number of calls, and download them for further evaluation, which is very helpful. We switched from regular calls to using MyOperator because of its data analysis facility. The initial setup was straightforward and easy. Review collected by and hosted on G2.com.

I find that sometimes others are not able to hear the operator's call, which can be frustrating. Review collected by and hosted on G2.com.

MyOperator is easy to use and has made the way we handle business calls far more efficient. Features such as the IVR, call tracking, and detailed call logs help us manage customer queries smoothly, stay organised, and ensure we don’t miss any important calls. Review collected by and hosted on G2.com.

The reporting and analytics could be more detailed and customizable to better suit different business needs. At times, the portal feels a bit slow, and having more integration options with other business tools would further enhance the overall user experience. Review collected by and hosted on G2.com.

What I like best about MyOperator is the overall ease of use and the wide range of features it offers for cloud telephony and WhatsApp communication. The platform is fairly easy to implement and helps teams start using calling and messaging services without much complexity.

It is something we use frequently for customer engagement and utility messaging, and it supports multiple use cases like marketing campaigns and transactional updates. Integration with existing workflows and systems is also quite smooth, which makes adoption easier.

Overall, it’s a feature-rich solution that simplifies communication management effectively. Review collected by and hosted on G2.com.

Overall, the platform is useful, but there are a few areas where MyOperator could improve, especially around service quality. At times, resolving issues takes longer than expected, and certain processes don’t feel as seamless as they could be. I also think there’s room to strengthen the overall user experience and improve consistency across features, which would make the platform feel more reliable and dependable. Review collected by and hosted on G2.com.

On a single platform, I can view the current call flow, track agent performance, and reply to members instantly via WhatsApp or text messages. Review collected by and hosted on G2.com.

There are so many option and each option leads to other options sometimes i get confused Review collected by and hosted on G2.com.

web call and whatsapp api are good, and call recording feature is very helpful for feedback and training Review collected by and hosted on G2.com.

user interface could be little better, need miscall alert in dialer app only(need to display customer number not DID number). opening everytime myoperator is tedious nad time consuming Review collected by and hosted on G2.com.

I like using MyOperator as a cloud calling system for my organization. It's particularly handy for keeping track of all inbound calls and seamlessly transferring calls between team members. The dashboard is easy to use and it allows us to download reports effortlessly. I also appreciate the call recording option, which records the calls so we can listen to conversations whenever necessary. Additionally, it provides us with useful information such as caller locations. The initial setup was smooth as well. Review collected by and hosted on G2.com.

I find the call network is abrupt at times and I also experience clarity issues. Review collected by and hosted on G2.com.