The instant response capability has greatly improved how we interact with prospective applicants. Myna provides accurate answers to common questions within seconds, helping people find the information they need without waiting for office hours. The experience feels responsive and professional from the very first interaction. Review collected by and hosted on G2.com.

The responses are generally accurate, but we periodically review and update the knowledge base to ensure the information always reflects our latest policies and offerings. Review collected by and hosted on G2.com.

Been using it for old leads and it's generating appointments. Now using it as the front line for new inquiries. It's been an amazing tool for us. Setup was easy, support was personal, great dev team that are closely knit to their user base. Good work all round. Review collected by and hosted on G2.com.

Only integrates with GoHighLevel right now so if you're not on GHL you gotta figure out workarounds. Would be nice to see more CRMs supported down the road. Review collected by and hosted on G2.com.

One feature that stands out is how smoothly Myna hands conversations over to a human team member when needed. The agent collects context, identifies the customer's intent, and provides a summary before the handoff occurs. This means customers don't have to repeat themselves, and our team can jump straight into helping them. It creates a much better experience compared to traditional chat systems. Review collected by and hosted on G2.com.

The handoff process works well, but it would be helpful to have additional customization around when and how conversations are escalated to specific team members. Review collected by and hosted on G2.com.

I use Myna to manage lead conversations and extract actionable insights from each interaction. It not only helps engage prospects but also provides automated summaries that quickly present conversation outcomes. The agent summary feature is a standout for me because it generates a structured breakdown after every conversation, highlighting key details like lead intent, qualification status, and recommended next steps. Plus, the initial setup was smooth and easy. Review collected by and hosted on G2.com.

There's limited flexibility in customizing how the summaries are structured. Different teams may have different reporting preferences, so having more control over the format and data points included would make the feature even more powerful. Review collected by and hosted on G2.com.

I value Myna's intelligent conversation routing feature the most. It adapts each interaction based on user responses and guides people toward the most appropriate next step, creating a smoother and more personalized experience. The setup was easy, and I find its approach to prospecting through conversation effective. Review collected by and hosted on G2.com.

The routing works well, but more visual tools for designing conversation paths would make it easier to build more advanced workflows. Review collected by and hosted on G2.com.

I use Myna to manage and personalize conversations with prospective students at scale, which became essential as our inquiry volume grew. I value Myna's ability to maintain personalized conversations while handling a large volume of inquiries. The business context and conversation history it uses deliver responses that feel relevant rather than generic, creating a more engaging experience for prospective students. Additionally, the initial setup of Myna was smooth and very intuitive. Review collected by and hosted on G2.com.

To get the highest level of personalization, you need to invest time in building a detailed knowledge base and refining conversation flows. Review collected by and hosted on G2.com.

The personality customization is much better than I expected. We were able to adjust the tone, communication style, and overall feel of the agent so it matched how our team normally speaks to clients. That made the conversations feel far more authentic and less like automation. Prospects respond more naturally because the interaction feels personal instead of scripted. Review collected by and hosted on G2.com.

It takes some experimentation to get the personality settings exactly where you want them. Small adjustments can noticeably change the tone of the conversations. Review collected by and hosted on G2.com.

What stood out to me is how manageable the platform feels, even without a technical background. You don’t need coding knowledge or complex prompt engineering to get the agent working effectively. The interface is simple enough that our team was able to learn it quickly and start making adjustments confidently. Review collected by and hosted on G2.com.

There are still some advanced areas where additional guidance or tutorials would help newer users get more out of the platform. Review collected by and hosted on G2.com.

One thing I really appreciate is that Myna doesn’t just book appointments blindly. The agent asks qualifying questions before scheduling, which helps filter out low intent leads. That has made our calendar much cleaner and reduced wasted calls significantly. Review collected by and hosted on G2.com.

You need to define your qualification criteria carefully during setup. If the questions are too broad or too strict, it can impact the quality of leads being booked. Review collected by and hosted on G2.com.

I love how Myna centralizes our marketing campaigns across multiple channels like SMS, email, and social platforms, solving inefficiencies and coordination challenges. The omni-channel capability is highly practical, making interactions feel more natural and aligned with user expectations. This consistency has improved how leads respond to our campaigns. I also appreciate the smooth setup and easy walkthrough. Review collected by and hosted on G2.com.

while the multi channel functionality works well, having more advanced control for customizing campaign at a deeper level per channel would be valuable. Especially when it comes to testing variations and optimizing messaging strategist across different platforms. Review collected by and hosted on G2.com.