# Best Patient Engagement Software ## How Many Patient Engagement Software Products Does G2 Track? **Total Products under this Category:** 404 ### Category Stats (Aug 2026) - **Average Rating:** 4.34/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** AbbaDox (+2.48%) - Among all products in this category, AbbaDox recorded the largest rating increase compared to last month _Last updated: August 01, 2026_ ## How Does G2 Rank Patient Engagement Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 12,700+ Authentic Reviews - 404+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Patient Engagement Software ![G2 Grid® for Patient Engagement Software plotting products by satisfaction and market presence](https://www.g2.com/categories/patient-engagement/grids.png?focus%5B%5D=19432&focus%5B%5D=48097&focus%5B%5D=140008&focus%5B%5D=155274&focus%5B%5D=1824&focus%5B%5D=87629&focus%5B%5D=27950&focus%5B%5D=47612) Highlighted products: Birdeye, Weave, ModMed, Curogram, eClinicalWorks, NexHealth, Adit, and Pabau Practice Management. Underlying data: [Grid® JSON](https://www.g2.com/categories/patient-engagement/grids.json?focus%5B%5D=birdeye&focus%5B%5D=weave-weave&focus%5B%5D=modmed&focus%5B%5D=curogram&focus%5B%5D=eclinicalworks&focus%5B%5D=nexhealth&focus%5B%5D=adit&focus%5B%5D=pabau-practice-management) **Sponsored** ### Practice Better Practice Better is the leading all-in-one practice management software solution designed to help health and wellness professionals streamline their operations and enhance client support. Our comprehensive platform caters to a diverse range of practitioners, including nutritionists, therapists, coaches, therapists, chiropractors, fitness trainers, and more, providing them with the tools necessary to manage their practices efficiently and effectively. Practice Better serves both solo practitioners and larger group practices across the globe. By offering a centralized, all-in-one EHR solution. With our user-friendly interface, Practice Better allows practitioners to focus more on their clients and less on administrative tasks, ultimately leading to improved client outcomes and satisfaction. Key features of Practice Better include appointment booking, billing management, telehealth capabilities, and client engagement tools. The appointment booking system enables practitioners to manage their schedules seamlessly, reducing the likelihood of double bookings and missed appointments. Practice Better Payments simplifies invoicing and payment processing, allowing professionals to track their finances with ease. Additionally, the telehealth functionality provides a secure platform for virtual consultations, ensuring that practitioners can connect with clients regardless of location. Another significant aspect of Practice Better is its client engagement tools, which include customizable client portals and online programs or courses. These features empower practitioners to create personalized experiences for their clients, fostering a sense of community and support. By offering resources like educational materials and progress tracking, practitioners can enhance the overall client experience and encourage adherence to wellness plans. Overall, Practice Better stands out in the practice management software category by providing a comprehensive suite of features tailored specifically for health and wellness professionals. Our focus on improving practice management, client support, and engagement allows practitioners to scale their businesses effectively while delivering better outcomes for their clients. The platform not only simplifies daily operations but also enhances overall quality of care, making it an invaluable tool for those in the health and wellness industry. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1651&secure%5Bchosen_at%5D=2026-08-07T09%3A42%3A32Z&secure%5Bdisplayable_resource_id%5D=1651&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1651&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=47168&secure%5Bresource_id%5D=1651&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fpatient-engagement%3Fopen_modal_url%3D%252Fproducts%252Fmychart%252Fwishlists%253Fhost_path%253D%25252Fcategories%25252Fpatient-engagement%2526source%253Dcategory&secure%5Btoken%5D=e1cbf7593c93e480a6af6ef71b061ce4e10f4a046fd31e368d7db73925196232&secure%5Burl%5D=https%3A%2F%2Fpracticebetter.io%2F&secure%5Burl_type%5D=free_trial) ### [Birdeye](https://www.g2.com/de/products/birdeye/reviews) Birdeye entwickelt KI-Agenten für Marken mit mehreren Standorten – vertrauenswürdig von den größten Unternehmensmarken weltweit, darunter Sutter Health, Aspen Dental, Sun Auto und Caesars Entertainment. Wir bieten Ihnen KI-Kollegen an jedem Standort – für Marketing, Betrieb und Kundenerfahrung – die die Aufgaben erledigen, die Ihr Unternehmen benötigt, indem sie mehrere Agenten einsetzen, die zusammenarbeiten, um KI-Sichtbarkeit zu gewinnen, Nachfrage zu konvertieren und ein konsistentes Kundenerlebnis zu liefern. KI-Kollegen → Erledigen die Aufgaben Jay (Marketing), Robin (Betrieb) und Myna (Kundenerfahrung) übernehmen die Arbeit an Ihren Standorten – von der KI-Suchsichtbarkeit, Bewertungen, Einträgen und sozialen Medien bis hin zur Rezeption und Terminbuchung, zu Umfragen, Ticketing und Einblicken. Sie kaufen keine Funktionen. Sie fügen jedem Standort KI-Mitarbeiter hinzu. So wird die Arbeit an jedem Standort erledigt – ohne Ihr Team weiter zu belasten. Agenten → Erledigen die Arbeit Jeder Kollege beschäftigt mehrere Agenten, die zusammenarbeiten, um eine Aufgabe zu erledigen. Die Art und Weise, wie diese Agenten arbeiten, macht uns einzigartig. Die meisten Softwarelösungen sagen Ihnen, was passiert; unsere Agenten entscheiden, was zu tun ist – und tun es, mit Ihrer Zustimmung. Sie konsolidieren jedes Signal an jedem Standort, egal ob es in Birdeye oder einer Ihrer über 3.000 Integrationen lebt; argumentieren mit Ihrer Markenstimme und im Branchenkontext; und handeln – gemeinsam – um das Ergebnis zu erzielen. So wird eine Bewertung, eine Kampagne, ein verpasster Anruf zu einem abgeschlossenen Ergebnis, nicht zu einer Aufgabe, die in einem Dashboard sitzt. Unternehmensbereit → Für Skalierung gebaut SSO, Audit-Logging, HIPAA, SOC 2 und DSGVO. Rollenbasierter Zugriff, gestufte Genehmigungen und standortbezogene Berichterstattung geben Unternehmens- und lokalen Teams die Kontrolle, die sie benötigen. So bleiben Sie in Kontrolle, während KI die Ausführung an Hunderten von Standorten übernimmt. Mit Teams in den USA, Großbritannien, Australien und Indien definiert Birdeye neu, wie Unternehmen lokal im großen Maßstab gewinnen. **Average Rating:** 4.7/5.0 **Total Reviews:** 4,069 #### How Do G2 Users Rate Birdeye? - **Workflow-Verwaltung:** 8.8/10 (Category avg: 8.9/10) - **War the product ein guter Geschäftspartner?:** 9.4/10 (Category avg: 8.7/10) - **Management der Patientenzufriedenheit:** 9.0/10 (Category avg: 8.5/10) - **Patientenkommunikation:** 8.8/10 (Category avg: 8.8/10) #### Who Is the Company Behind Birdeye? - **Verkäufer:** [Birdeye](https://www.g2.com/de/sellers/birdeye) - **Unternehmenswebsite:** www.birdeye.com - **Gründungsjahr:** 2012 - **Hauptsitz:** Palo Alto, CA - **Twitter:** @BirdEye\_ 5,232 Twitter-Follower - **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=97d4071e3de7fd002a6d125d6f043e9a3aa1186c59d8ddbd5983a7913f96581e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2837064%2F&secure%5Burl_type%5D=linkedin_company_website) 1,442 Mitarbeiter\*innen auf LinkedIn® #### Who Uses This Product? - **Who Uses This:** Eigentümer, Marketing-Manager - **Top Industries:** Krankenhaus & Gesundheitswesen, Immobilien - **Company Size:** 47% Small, 34% Medium #### What Do G2 Reviewers Say About Birdeye? _AI-generated summary from verified user reviews_ ##### Pros - Benutzer finden Birdeye unglaublich **einfach zu bedienen** und schätzen die intuitive Einrichtung und nahtlose Navigation zur Verwaltung von Bewertungen. - Benutzer schätzen die **Benutzerfreundlichkeit** von Birdeye und finden die Navigation und das Bewertungsmanagement einfach und effizient. - Benutzer schätzen die **benutzerfreundlichen Bewertungsmanagement** -Funktionen von Birdeye, die Kommunikation und Reputation mühelos verbessern. - Benutzer loben den **ausgezeichneten Kundensupport** von Birdeye, der eine reibungslose Integration und großen Erfolg bei der Implementierung gewährleistet. - Benutzer schätzen die **Benutzerfreundlichkeit und Bequemlichkeit** von Birdeye, insbesondere für das Management von Bewertungen und die Kommunikation mit Patienten. ##### Cons - Benutzer bemerken die **fehlenden Funktionen** in Birdeye und wünschen sich eine Integration mit TikTok sowie andere Verbesserungen. - Benutzer bemerken, dass Birdeyes **langsames UI und notwendige KI-Verbesserungen** die Effizienz und das Kundenerlebnis beeinträchtigen. - Benutzer finden es **verwirrend, Bewertungen** effektiv zu verwalten, aufgrund von Integrations- und Dashboard-Benutzerfreundlichkeitsproblemen. - Benutzer bemerken eine **Lernkurve** bei der Benutzeroberfläche von Birdeye, die für weniger technikaffine Personen eine Herausforderung darstellen kann. - Benutzer finden die **begrenzten Funktionen** von Birdeye, dass es an umfassenden Werkzeugen und Integrationen fehlt, die für ein besseres Erlebnis benötigt werden. #### What Are Recent G2 Reviews of Birdeye? **["Reputationsmanagement Lebensretter!"](https://www.g2.com/de/survey_responses/birdeye-review-8930451)** **Rating:** 5.0/5.0 stars _— Lisbeth M._ [Read full review](https://www.g2.com/de/survey_responses/birdeye-review-8930451) **["Wir sind aus einem Grund nach Birdeye zurückgekehrt"](https://www.g2.com/de/survey_responses/birdeye-review-13192521)** **Rating:** 5.0/5.0 stars _— Terry Lind S._ [Read full review](https://www.g2.com/de/survey_responses/birdeye-review-13192521) #### What Are G2 Users Discussing About Birdeye? - [Was macht Birdeye zu einem bevorzugten Werkzeug für Unternehmen, die ihre Online-Reputation und das Management von Kundenfeedback verbessern möchten?](https://www.g2.com/de/discussions/what-makes-birdeye-a-preferred-tool-for-businesses-looking-to-improve-their-online-reputation-and-customer-feedback-management) - 1 comment - [Wofür wird Birdeye verwendet?](https://www.g2.com/de/discussions/what-is-birdeye-used-for) - 1 comment - [Sind BirdEye-Bewertungen gefälscht?](https://www.g2.com/de/discussions/are-birdeye-reviews-fake) - 3 comments - [How much is BirdEye monthly?](https://www.g2.com/de/discussions/how-much-is-birdeye-monthly) - 1 comment - [What does BirdEye cost?](https://www.g2.com/de/discussions/what-does-birdeye-cost) - 1 comment ### [Weave](https://www.g2.com/products/weave-weave/reviews) Weave is the all-in-one experience platform for small- and medium-sized healthcare businesses. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey. Weave’s software solutions transform how local healthcare providers attract, communicate with and engage patients to grow their practice. To learn more, visit getweave.com. **Average Rating:** 4.6/5.0 **Total Reviews:** 416 #### How Do G2 Users Rate Weave? - **Workflow Management:** 9.4/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 9.2/10 (Category avg: 8.5/10) - **Patient Communications:** 9.6/10 (Category avg: 8.8/10) #### Who Is the Company Behind Weave? - **Seller:** [Weave](https://www.g2.com/sellers/weave) - **Company Website:** www.getweave.com - **Year Founded:** 2008 - **HQ Location:** Lehi, Utah - **Twitter:** @getweave 2,008 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ea2a371b80dc4fd1e4ae27c8a4302d1cd659f95b6534780b38a609f2bbb4b387&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1271877%2F&secure%5Burl_type%5D=linkedin_company_website) 1,185 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Office Manager, Owner - **Top Industries:** Medical Practice, Hospital & Health Care - **Company Size:** 91% Small, 7% Medium #### What Do G2 Reviewers Say About Weave? _AI-generated summary from verified user reviews_ ##### Pros - Users find Weave's **ease of use** exceptional, making setup and daily operations intuitive and efficient. - Users find Weave's **communication features** invaluable, enabling seamless interaction and updates with patients and team members. - Users love the **convenience of text messaging** with Weave, enhancing communication with patients effortlessly. - Users value the **convenient communication** tools of Weave, enhancing patient interaction and streamlining workflow effectively. - Users find Weave’s **texting communication** incredibly convenient, allowing seamless patient interactions and efficient information sharing. ##### Cons - Users often face **technical issues** with Weave, particularly with message delivery and phone tree setup difficulties. - Users experience **glitchy notifications** for team messaging, leading to issues with functionality and ease of use. - Users experience **communication issues** with Weave, leading to patient frustration and marketing inefficiencies. - Users report **connectivity issues** with Weave, including lags and syncing problems that hinder seamless operation. - Users feel the **limited features** restrict functionality, particularly in scheduling and package capabilities. #### What Are Recent G2 Reviews of Weave? **["Real-Time Texting Transforms Office Communication"](https://www.g2.com/survey_responses/weave-review-12181652)** **Rating:** 5.0/5.0 stars _— Kelly ._ [Read full review](https://www.g2.com/survey_responses/weave-review-12181652) **["Excellent feature development; very useful and integral to our operations."](https://www.g2.com/survey_responses/weave-review-9471547)** **Rating:** 4.0/5.0 stars _— Craig E._ [Read full review](https://www.g2.com/survey_responses/weave-review-9471547) #### What Are G2 Users Discussing About Weave? - [Is weave Hipaa compliant?](https://www.g2.com/discussions/is-weave-hipaa-compliant) - 2 comments - [How much is weave dental?](https://www.g2.com/discussions/how-much-is-weave-dental) - 2 comments - [What does the company weave do?](https://www.g2.com/discussions/weave-what-does-the-company-weave-do) - 2 comments - [What is weave dental?](https://www.g2.com/discussions/what-is-weave-dental) - 2 comments ### [ModMed](https://www.g2.com/products/modmed/reviews) At ModMed®, we empower our customers with an integrated, AI-powered suite of software and services designed to support the clinical, operational, and financial aspects of their practice. Our on-staff physicians collaborate closely with our software engineers to develop intelligent, specialty-specific solutions for allergy, dermatology, gastroenterology, OBGYN, ophthalmology, orthopedics, otolaryngology, pain management, plastic surgery, podiatry, and urology practices—as well as ambulatory surgery centers for ophthalmology and gastroenterology. This physician-led approach allows us to embed deep medical domain expertise into our technology, helping address the specific challenges practices face across a wide range of specialties. Our flagship product EMA®, a cloud-based electronic health records system, adapts to each doctor’s style of practice, remembering preferences and automatically suggesting exam notes and suggested billing codes. When used on a tablet, EMA offers special touch and swipe gestures to rapidly build patient profiles, diagnoses, treatment programs and billing. EMA integrates seamlessly with our full range of products and services—including Practice Management, Revenue Cycle Management, Telehealth, Inventory Management, and patient engagement tools such as online payments and scheduling. Together, these solutions form an intelligent, all-in-one system that helps eliminate departmental silos, enhances team collaboration, and improves visibility across the entire practice. The Result With our AI-powered, cloud-based platform and mobile touch-screen capabilities, ModMed’s intuitive end-to-end system helps physicians save time on administrative tasks and focus more on what matters most—delivering better patient outcomes. **Average Rating:** 4.5/5.0 **Total Reviews:** 362 #### How Do G2 Users Rate ModMed? - **Workflow Management:** 8.3/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 7.9/10 (Category avg: 8.5/10) - **Patient Communications:** 8.0/10 (Category avg: 8.8/10) #### Who Is the Company Behind ModMed? - **Seller:** [ModMed](https://www.g2.com/sellers/modmed) - **Company Website:** www.modmed.com - **Year Founded:** 2010 - **HQ Location:** Boca Raton, Florida - **Twitter:** @modmed 4,166 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e243b7154fd8c8c56a1d3b89fd30a8903023e9c3856a2d8785e5a643d15fd848&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1133049%2F&secure%5Burl_type%5D=linkedin_company_website) 2,323 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Practice Manager, Medical Assistant - **Top Industries:** Medical Practice, Hospital & Health Care - **Company Size:** 46% Small, 28% Medium #### What Do G2 Reviewers Say About ModMed? _AI-generated summary from verified user reviews_ ##### Pros - Users find ModMed to be **exceptionally easy to use** , streamlining workflows and enhancing patient documentation in dermatology practices. - Users value the **efficiency of ModMed** , noting simplified workflows, seamless scheduling, and enhanced operations in dermatology practices. - Users value **workflow efficiency** with ModMed, enjoying seamless integration for EMR, billing, and scheduling in dermatology practices. - Users praise ModMed for its **specialized focus on dermatology** , enhancing efficiency and user satisfaction significantly in practice. - Users value the **easy initial setup** of ModMed, appreciating the time saved for a seamless transition in workflow. ##### Cons - Users face challenges with **poor system functionality** , leading to complications in tracking and data accuracy. - Users find **missing features** in ModMed, including inadequate customization and essential functionalities not meeting their needs. - Users find the **difficult setup** of ModMed demanding, especially for new users navigating complex workflows. - Users find ModMed's features **limited and underdeveloped** , often requiring add-ons for essential functionalities and customization. - Users find the **inadequate reporting** features frustrating, as matching data and timely updates are often problematic. #### What Are Recent G2 Reviews of ModMed? **["All-in-One ModMed Platform That Streamlines Check-In and Saves Time"](https://www.g2.com/survey_responses/modmed-review-12914418)** **Rating:** 5.0/5.0 stars _— Berenice A._ [Read full review](https://www.g2.com/survey_responses/modmed-review-12914418) **["Easy-to-Use, Dependable EHR That Keeps Documentation Efficient"](https://www.g2.com/survey_responses/modmed-review-12939506)** **Rating:** 4.5/5.0 stars _— Alisha J._ [Read full review](https://www.g2.com/survey_responses/modmed-review-12939506) #### What Are G2 Users Discussing About ModMed? - [What do you like most about ModMed for healthcare management, and what would you suggest improving?](https://www.g2.com/discussions/what-do-you-like-most-about-modmed-for-healthcare-management-and-what-would-you-suggest-improving) - [What is ModMed used for?](https://www.g2.com/discussions/what-is-modmed-used-for) - 1 comment - [What is Modmed boost?](https://www.g2.com/discussions/what-is-modmed-boost) - 1 comment - [What is EMA software?](https://www.g2.com/discussions/what-is-ema-software) - [What is EMA modernizing medicine?](https://www.g2.com/discussions/what-is-ema-modernizing-medicine) ### [eClinicalWorks](https://www.g2.com/products/eclinicalworks/reviews) eClinicalWorks® (eCW), a leading healthcare IT company, provides innovative software solutions to healthcare providers of all types, including health centers, ASCs, urgent care, and more. eCW has been a trusted partner in the healthcare industry since 1999, with over 180,000 physicians and more than one million medical professionals using their solutions. eCW EMR is a comprehensive, secure, scalable, intelligent cloud solution that allows providers to access their data from anywhere at any time. It features cutting-edge technology that help you develop processes and strategies to improve office efficiencies. These “AI assistants” include PRISMA, a health information search engine that brings together patient records from a variety of healthcare systems; Scribe, an automated documentation tool that saves time and enhances accuracy; and Eva, a virtual assistant that gives providers access to patient histories, health records, and scheduling at the point of care. These features streamline workflows and automate administrative tasks so providers can focus more on patient care. eCW RCM and billing services allow healthcare providers to streamline billing processes and improve their bottom line. Whether providers manage their billing in-house or outsource it to eCW, they can be assured of high-quality services and achieve up to a 98% or higher first-pass acceptance rate. The in-office billing solutions provide increased control over the billing process, improved accuracy and efficiency, and reduced costs associated with outsourcing. Providers can also automate their billing solutions using bots, which can help reduce administrative burdens and improve accuracy. For providers who prefer to outsource their billing, eCW services provide experienced billing professionals who use the latest technology and best practices to ensure timely and accurate billing while providing comprehensive reporting and analytics to help providers manage their revenue cycle. eCW offers patient engagement tools that benefit front office staff and healthcare providers. For front office staff, online check-in and online appointment booking tools can significantly reduce administrative burdens and improve patient satisfaction. For healthcare providers, tools such as Patient Portal, Messenger, healow Pay, and telehealth can improve care coordination, enhance the patient experience, and provide virtual care options. With the rise of Value-Based Care, the healthcare industry has shifted its focus from quantity to quality of care. Providers are now incentivized to deliver high-quality care that produces positive patient outcomes rather than focusing on more services. This shift has also created new challenges, particularly in care coordination, coding, and population health management. eCW bridges these gaps by offering tools including HEDIS, Chronic Care Management, Transition Care Management, Care Plan Oversight, and Remote Patient Monitoring, enabling providers to better manage patient populations, and improve care coordination. These tools help providers deliver high-quality care that meets the needs of both patients, providers, and payers, positioning them for success in the Value-Based Care landscape. eCW offers a comprehensive suite of healthcare IT solutions that help providers deliver high-quality care while improving practice efficiency and revenue cycle management. **Average Rating:** 3.7/5.0 **Total Reviews:** 158 #### How Do G2 Users Rate eClinicalWorks? - **Workflow Management:** 8.2/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 7.4/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 8.9/10 (Category avg: 8.5/10) - **Patient Communications:** 8.5/10 (Category avg: 8.8/10) #### Who Is the Company Behind eClinicalWorks? - **Seller:** [eClinicalWorks](https://www.g2.com/sellers/eclinicalworks) - **Year Founded:** 1999 - **HQ Location:** Westborough, MA - **Twitter:** @eClinicalWorks 21,008 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b8b70da2e0cc30cf0df789afc18ebf61eb6be06aa100e36c0f242ea5068897db&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F21867%2F&secure%5Burl_type%5D=linkedin_company_website) 5,417 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Medical Assistant - **Top Industries:** Hospital & Health Care, Medical Practice - **Company Size:** 52% Small, 32% Medium #### What Do G2 Reviewers Say About eClinicalWorks? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of eClinicalWorks, finding it user-friendly and efficient for their needs. - Users appreciate the **easy-to-use interface** of eClinicalWorks, enhancing workflow and focus with helpful features. - Users appreciate the **easy accessibility** of eClinicalWorks, enhancing focus and efficiency in small businesses. - Users value the **efficient appointment scheduling** with eClinicalWorks, keeping all medical documents updated and accessible. - Users appreciate the **booking ease** of eClinicalWorks, ensuring seamless appointment scheduling and up-to-date documents. ##### Cons - Users find the **slow loading times** of eClinicalWorks frustrating, impacting productivity and overall experience during multitasking. - Users experience **slow performance** with eClinicalWorks, often facing lags and frequent automatic logouts while multitasking. - Users experience **system instability** with eClinicalWorks, facing lag and automatic logouts that hinder multitasking efficiency. - Users often face **technical issues** with eClinicalWorks, experiencing lagging, automatic logouts, and inefficient updates. - Users often face **login issues** , including automatic logouts and frustrating lag times affecting their workflow. #### What Are Recent G2 Reviews of eClinicalWorks? **["Versatile EHR for Clinical Operations, Care Coordination, and Population Health"](https://www.g2.com/survey_responses/eclinicalworks-review-12750469)** **Rating:** 4.5/5.0 stars _— Reneisha H._ [Read full review](https://www.g2.com/survey_responses/eclinicalworks-review-12750469) **["Comprehensive EHR Solution, Streamlines Workflows Efficiently"](https://www.g2.com/survey_responses/eclinicalworks-review-13094240)** **Rating:** 4.5/5.0 stars _— Akash C._ [Read full review](https://www.g2.com/survey_responses/eclinicalworks-review-13094240) #### What Are G2 Users Discussing About eClinicalWorks? - [What is eClinicalWorks used for?](https://www.g2.com/discussions/what-is-eclinicalworks-used-for) ### [NexHealth](https://www.g2.com/products/nexhealth/reviews) NexHealth is the patient experience platform that provides true practice automation. We help you eliminate the tedious tasks that slows your team down and keeps them tied to the front desk. Our proprietary Synchronizer technology syncs directly with your health record system in real-time, with updates appearing in seconds, not minutes or hours. This unique, reliable sync means you can actually automate every step of the patient journey from booking to payment without the errors and delays common on other platforms. Our patient booking software helps you fill the calendar without endless phone calls. Real-time online booking lets patients schedule 24/7 while our automated Waitlist fills last-minute cancellations in minutes. Bring patients back for the care they need with automated patient recall messages. Our unique 1-Click Booking links makes it easy for patients to schedule follow-ups via SMS or email without a patient portal, saving your team from hours of manual outreach and delighting patients with fewer steps to make an appointment. Handle your entire patient intake process with our HIPAA compliant digital forms software that eliminates the need for paperwork and manual data entry. We digitize your existing forms for you or you can easily create your own with the powerful form builder. Capture all the data you need - from consent, history, payments, and more. Patient information syncs automatically to their record in your EHR, saving you hours of time and reducing data mistakes. Stay on schedule with patients that show up with their intake forms already completed by sending the right forms automatically before each appointment. Next, NexHealth helps you eliminate phone tag with a comprehensive patient communication suite. Automate everything from customizable appointment reminder sequences that reduce no-shows to review requests after appointments that boost your online reputation using feedback from your happiest patients. Our HIPAA-compliant two-way messaging lets your team text directly with patients, ending the game of phone tag for good. Finally, get paid faster with in-office terminals and digital payment requests that sync with your EHR ledger. You can collect outstanding balances with simple text and email payment requests that make it convenient for patients to pay. Ledger Sync instantly shows who has a balance and automatically posts payments back to the patient record with correct provider and procedure attribution, saving hours valuable admin time every week. Free your team from repetitive tasks so they can focus on what matters most: the patients. Get started with flexible, month-to-month billing and no long-term contracts. **Average Rating:** 4.8/5.0 **Total Reviews:** 129 #### How Do G2 Users Rate NexHealth? - **Workflow Management:** 9.3/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 9.5/10 (Category avg: 8.5/10) - **Patient Communications:** 9.7/10 (Category avg: 8.8/10) #### Who Is the Company Behind NexHealth? - **Seller:** [Nex Health](https://www.g2.com/sellers/nex-health) - **Company Website:** nexhealth.com - **Year Founded:** 2017 - **HQ Location:** San Francisco, California - **Twitter:** @nexhealthHQ 2,139 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=dfaa14535ea9887ca2b7523601d44f57d67684c29ffabf3887e8c9fb4fb14ba2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5366106%2F&secure%5Burl_type%5D=linkedin_company_website) 189 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Office Manager, Dentist - **Top Industries:** Hospital & Health Care, Medical Practice - **Company Size:** 90% Small, 9% Medium #### What Do G2 Reviewers Say About NexHealth? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of NexHealth, facilitating seamless communication and efficient payment processing. - Users commend the **responsive customer support** of NexHealth, appreciating quick assistance and effective communication solutions. - Users value the **effective communication tools** of NexHealth, significantly enhancing efficiency and patient interaction in practices. - Users appreciate the **convenience of online forms** with NexHealth, enhancing efficiency in managing patient interactions. - Users value the **ease of patient communication** with NexHealth, enhancing relationships and facilitating effective interactions. ##### Cons - Users face **messaging issues** with NexHealth, experiencing inconvenience and inefficiencies due to lack of automation and complex navigation. - Users often face **technical issues** like lagging and syncing problems, impacting checkout efficiency and user experience. - Users find **limited features** in NexHealth, making tasks cumbersome and requiring multiple workarounds for efficiency. - Users find the **appointment management difficult** due to cumbersome navigation and lack of automated message generation. - Users often face **calendar syncing issues** that result in missing information and technical difficulties. #### What Are Recent G2 Reviews of NexHealth? **["User-Friendly and Time-Saving Dental Practice Solution"](https://www.g2.com/survey_responses/nexhealth-review-13187028)** **Rating:** 5.0/5.0 stars _— Kelsie H._ [Read full review](https://www.g2.com/survey_responses/nexhealth-review-13187028) **["Flexible Insurance, Credit Card, and Messaging Options in Nexhealth"](https://www.g2.com/survey_responses/nexhealth-review-12954504)** **Rating:** 4.0/5.0 stars _— Shawn M._ [Read full review](https://www.g2.com/survey_responses/nexhealth-review-12954504) #### What Are G2 Users Discussing About NexHealth? - [How do you use Nexhealth?](https://www.g2.com/discussions/how-do-you-use-nexhealth) - [How many employees does NexHealth have?](https://www.g2.com/discussions/how-many-employees-does-nexhealth-have) - [Is NexHealth secure?](https://www.g2.com/discussions/is-nexhealth-secure) - [What does NexHealth do?](https://www.g2.com/discussions/what-does-nexhealth-do) ### [Curogram](https://www.g2.com/de/products/curogram/reviews) Curogram ist eine All-in-One, HIPAA-konforme Patientenbindungs- und Kommunikationsplattform, die sich nahtlos in nahezu jedes elektronische Patientenakten-System (EMR) integrieren lässt. Entwickelt für Arztpraxen, vereinfacht es die Abläufe im Front-Office, steigert den Umsatz und verbessert das Patientenerlebnis erheblich. **Average Rating:** 4.8/5.0 **Total Reviews:** 99 #### How Do G2 Users Rate Curogram? - **Workflow-Verwaltung:** 9.6/10 (Category avg: 8.9/10) - **War the product ein guter Geschäftspartner?:** 9.8/10 (Category avg: 8.7/10) - **Management der Patientenzufriedenheit:** 9.6/10 (Category avg: 8.5/10) - **Patientenkommunikation:** 9.8/10 (Category avg: 8.8/10) #### Who Is the Company Behind Curogram? - **Verkäufer:** [Curogram](https://www.g2.com/de/sellers/curogram) - **Unternehmenswebsite:** curogram.com - **Gründungsjahr:** 2016 - **Hauptsitz:** Newport Beach, US - **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d09b4a4a7f04f42a3deeb85c95960cfa03a885a7345453c7a57b3c4219456cc4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcurogram%2F&secure%5Burl_type%5D=linkedin_company_website) 94 Mitarbeiter\*innen auf LinkedIn® #### Who Uses This Product? - **Who Uses This:** Büroleiter - **Top Industries:** Medizinische Praxis, Krankenhaus & Gesundheitswesen - **Company Size:** 73% Small, 11% Medium #### What Do G2 Reviewers Say About Curogram? _AI-generated summary from verified user reviews_ ##### Pros - Benutzer schätzen die **Benutzerfreundlichkeit** von Curogram, die die Patientenkommunikation verbessert und die täglichen Abläufe effektiv rationalisiert. - Benutzer schätzen die **effiziente Patientenkommunikation** von Curogram, die Arbeitsabläufe optimiert und das Engagement verbessert. - Benutzer schätzen Curogram für seine **einfache und effektive Patientenkommunikation** , die das Engagement verbessert und Arbeitsabläufe mühelos optimiert. - Benutzer schätzen die **effiziente Kommunikation** , die durch Curogram ermöglicht wird, wodurch Arbeitsabläufe verbessert und die Abhängigkeit von Telefonanrufen reduziert wird. - Benutzer schätzen den **reaktiven Kundensupport** von Curogram, der ihre Erfahrung verbessert und die Kommunikation vereinfacht. ##### Cons - Benutzer haben **Textnachrichtenprobleme** mit Curogram, einschließlich Fehlern bei der Nachrichtenweiterleitung und fehlenden Telefonanruffunktionen, die die Kommunikation behindern. - Benutzer äußern Bedenken über **unzureichende Berichterstattung** und verweisen auf begrenzte Anpassungsmöglichkeiten und Integration, die die Gesamtfunktionalität beeinträchtigen. - Benutzer haben **Nachrichtenprobleme** mit Curogram, einschließlich Verzögerungen und fehlgeleiteter Nachrichten, die den Arbeitsablauf und die Kommunikation stören. - Benutzer heben **schlechte Integration** hervor und weisen auf Schwierigkeiten mit der EMR-Kompatibilität sowie auf die Notwendigkeit verbesserter Workflows über Plattformen hinweg hin. - Benutzer bemerken **schlechte Berichterstattungs** fähigkeiten, da viele Funktionen Unterstützung erfordern, was die effiziente Selbstbedienung und Integration einschränkt. #### What Are Recent G2 Reviews of Curogram? **["Mühelose Patientenkommunikation, braucht bessere Zusammenführung"](https://www.g2.com/de/survey_responses/curogram-review-12793642)** **Rating:** 5.0/5.0 stars _— Kevin M._ [Read full review](https://www.g2.com/de/survey_responses/curogram-review-12793642) **["Optimierte Patientenkommunikation und nahtlose Integration sowie schnelle Lösung von Problemen"](https://www.g2.com/de/survey_responses/curogram-review-12667095)** **Rating:** 5.0/5.0 stars _— Michelle M._ [Read full review](https://www.g2.com/de/survey_responses/curogram-review-12667095) ### [Adit](https://www.g2.com/de/products/adit/reviews) Adit ist eine vollständig integrierte Praxismanagement-Plattform, die Abläufe, Kommunikation und Patientenbindung im Gesundheitswesen vereinfacht. Mit fortschrittlichen VoIP-Funktionen wie Patient Caller ID, mobilem Zugriff, SMS bei verpassten Anrufen und Ein-Nummer-Kommunikation bleiben Teams verbunden. Adits intelligente digitale Formulare synchronisieren sich mit EHRs, werden automatisch basierend auf dem Termin-Typ zugewiesen und lösen Erinnerungen an die Krankengeschichte aus. Zahlungen sind nahtlos mit flexiblen Plänen, Text-to-Pay und automatischer Buchung im Hauptbuch. Die Patientenrückgewinnung wird mit automatischen Erinnerungen, Massentextnachrichten und E-Mail-Kampagnen optimiert. Analysen zeigen Trends bei Nichterscheinen, Lücken bei der Rückgewinnung und Einblicke in die Einnahmen. Versicherungsverifizierungen sind automatisiert, Adit zieht Zeitpläne, sammelt fehlende Patienteninformationen und synchronisiert Daten in die Patientenakte. Mit anpassbaren Workflows, Anrufabläufen und Nachverfolgung der Behandlungsakzeptanz bringt Adit Klarheit in die Komplexität und hilft Praxen, mit Zuversicht zu wachsen. Es ist an der Zeit, alle Ihre Praxismanagement-Tools gegen eines einzutauschen. **Average Rating:** 4.8/5.0 **Total Reviews:** 95 #### How Do G2 Users Rate Adit? - **Workflow-Verwaltung:** 9.4/10 (Category avg: 8.9/10) - **War the product ein guter Geschäftspartner?:** 9.3/10 (Category avg: 8.7/10) - **Management der Patientenzufriedenheit:** 9.4/10 (Category avg: 8.5/10) - **Patientenkommunikation:** 9.9/10 (Category avg: 8.8/10) #### Who Is the Company Behind Adit? - **Verkäufer:** [Adit](https://www.g2.com/de/sellers/adit) - **Gründungsjahr:** 2013 - **Hauptsitz:** Remote, US - **Twitter:** @aditadv 100 Twitter-Follower - **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c7f2cf42076586352a6ec09a6af8fe929841a040ebdd44c19c388074fdbae376&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F9319466&secure%5Burl_type%5D=linkedin_company_website) 562 Mitarbeiter\*innen auf LinkedIn® #### Who Uses This Product? - **Who Uses This:** Büroleiter, Zahnarzt - **Top Industries:** Krankenhaus & Gesundheitswesen, Gesundheit, Wellness und Fitness - **Company Size:** 82% Small, 4% Medium #### What Do G2 Reviewers Say About Adit? _AI-generated summary from verified user reviews_ ##### Pros - Benutzer loben Adit für seine **Benutzerfreundlichkeit** , die Patientenkommunikation verbessert und die Terminplanung nahtlos optimiert. - Benutzer schätzen Adit für seine **effektive Patientenkommunikation** , die Verbindungen verbessert und Büroabläufe erheblich optimiert. - Benutzer schätzen Adit für seine **fantastischen Kommunikationswerkzeuge** , die das Patientenengagement verbessern und das Terminmanagement optimieren. - Benutzer schätzen Adit für seine **verbesserte Patientenkommunikation** , die Terminbestätigungen verbessert und Nichterscheinen effektiv reduziert. - Benutzer schätzen die **effektive Textkommunikation** von Adit sehr, was das Patientenengagement und die Terminplanung erheblich verbessert. ##### Cons - Benutzer hatten **technische Probleme** mit Adit, einschließlich Integrationsproblemen und Einschränkungen bei der Zahlungsabwicklung, die die Produktivität beeinträchtigen. - Benutzer finden, dass Adit **eingeschränkte Funktionen** hat, da wesentliche Funktionalitäten fehlen, die sie zuvor genossen haben, was Unannehmlichkeiten und zusätzliche Kosten verursacht. - Benutzer berichten von **Nachrichtenproblemen** mit Adit, die zu versehentlichen Texten und gelegentlichen Störungen der Kommunikation führen. - Benutzer finden die **Systembenutzbarkeit inkonsistent** und schlagen Verbesserungen für ein intuitiveres Erlebnis und bessere Unterstützung vor. - Benutzer haben **Anrufprobleme** mit Adit, einschließlich Störungen und Rauschen, die den täglichen Betrieb und die Kommunikation beeinträchtigen. #### What Are Recent G2 Reviews of Adit? **["Adit ist großartig!"](https://www.g2.com/de/survey_responses/adit-review-12921822)** **Rating:** 5.0/5.0 stars _— Courtney L._ [Read full review](https://www.g2.com/de/survey_responses/adit-review-12921822) **["Adit: Außergewöhnlicher Kundenservice und nahtlose Kommunikation"](https://www.g2.com/de/survey_responses/adit-review-13148044)** **Rating:** 5.0/5.0 stars _— Jennifer H._ [Read full review](https://www.g2.com/de/survey_responses/adit-review-13148044) #### What Are G2 Users Discussing About Adit? - [Wofür wird Adit verwendet?](https://www.g2.com/de/discussions/what-is-adit-used-for) ### [Pabau Practice Management](https://www.g2.com/products/pabau-practice-management/reviews) Pabau is the all-in-one practice management platform built to help healthcare clinics and med spas run smarter, grow faster, and deliver outstanding client care. Trusted by over 3500 practices worldwide, Pabau acts as your mission control – combining powerful revenue-driving tools with smart automations that save time and reduce admin. From integrated payments and card-on-file charging to EMRs, charting, calendars, online bookings, inventory tracking, and before-and-after photo storage – everything you need is in one place. Automate pre-care and after-care emails, send appointment reminders via SMS or email, manage your reputation, and run multi-location operations effortlessly. With Pabau, you’ll spend less time on admin and more time doing what you do best – while your marketing runs in the background. **Average Rating:** 4.7/5.0 **Total Reviews:** 313 #### How Do G2 Users Rate Pabau Practice Management? - **Workflow Management:** 9.3/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 9.2/10 (Category avg: 8.5/10) - **Patient Communications:** 9.4/10 (Category avg: 8.8/10) #### Who Is the Company Behind Pabau Practice Management? - **Seller:** [Pabau](https://www.g2.com/sellers/pabau) - **Year Founded:** 2012 - **HQ Location:** London, England - **Twitter:** @PabauCRM 653 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a1e62291661305829baabe76291111dfe0d0442e9aff3494b1e26cb6ab61abac&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fpabau-ltd%2F&secure%5Burl_type%5D=linkedin_company_website) 167 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Director, Doctor - **Top Industries:** Medical Practice, Health, Wellness and Fitness - **Company Size:** 99% Small, 1% Medium #### What Do G2 Reviewers Say About Pabau Practice Management? _AI-generated summary from verified user reviews_ ##### Pros - Users commend the **amazing customer support** of Pabau, highlighting their genuine investment in user success and assistance. - Users find Pabau Practice Management to be **incredibly easy to use** , integrating multiple functionalities effortlessly for convenience. - Users find the team at Pabau to be **very helpful** , ensuring a smooth onboarding experience with extensive support. - Users commend the **exceptional staff support** at Pabau, noting their dedication and thorough assistance in meeting business needs. - Users value the **wide range of easy-to-use features** in Pabau Practice Management that enhance clinic operations. ##### Cons - Users face occasional **technical issues** , including system errors and glitches, which can disrupt their experience with Pabau. - Users find the setup **slightly confusing** , yet appreciate the helpful staff and regular guidance through the process. - Users find the **difficult setup** of Pabau Practice Management frustrating, despite helpful staff and ongoing support. - Users find the **difficult learning process** with Pabau challenging, especially with non-intuitive features that need training. - Users find the **limited features** on Pabau Practice Management hinder intuitive use and require additional training for efficiency. #### What Are Recent G2 Reviews of Pabau Practice Management? **["An All-in-One Platform That Continues to Improve Our Practice"](https://www.g2.com/survey_responses/pabau-practice-management-review-13074761)** **Rating:** 5.0/5.0 stars _— Verified User in Cosmetics_ [Read full review](https://www.g2.com/survey_responses/pabau-practice-management-review-13074761) **["Seamless All-in-One Clinic System with Great Pabau Support"](https://www.g2.com/survey_responses/pabau-practice-management-review-12789827)** **Rating:** 5.0/5.0 stars _— Nicole F._ [Read full review](https://www.g2.com/survey_responses/pabau-practice-management-review-12789827) #### What Are G2 Users Discussing About Pabau Practice Management? - [What do you like most about Pabau for managing your medical practice, and what improvements would you suggest?](https://www.g2.com/discussions/what-do-you-like-most-about-pabau-for-managing-your-medical-practice-and-what-improvements-would-you-suggest) ### [Phreesia](https://www.g2.com/de/products/phreesia/reviews) Phreesias preisgekrönte, KI-gestützte Plattform hilft Praxen und Gesundheitssystemen, die Kapazität zu erweitern, Arbeitsabläufe zu optimieren, Zahlungen zu beschleunigen und moderne Patientenerfahrungen zu bieten – ohne zusätzliches Personal. Vertrauen von 4.700 Gesundheitsorganisationen: Mit über 20 Jahren Erfahrung unterstützt Phreesia 1 von 6 Patientenbesuchen in den USA (über 180 Millionen jährlich) und sorgt nachweislich für messbare betriebliche und finanzielle Verbesserungen. Hoch empfohlen: 9 von 10 Kunden würden Phreesia weiterempfehlen. Mit Phreesia können Sie: • Lassen Sie KI eingehende und ausgehende Anrufe übernehmen, damit Ihr Personal es nicht muss. Automatisieren Sie Terminplanung, Rezeptauffüllungen, Rückrufe, Zahlungsaufforderungen, Überweisungen und mehr mit Phreesia VoiceAI – Ihrem 24/7 KI-Agenten. • Erweitern Sie Ihre Kapazität und optimieren Sie die Patientenaufnahme: In unserem Netzwerk checken sich 85 % der Patienten selbst ein, was pro Besuch mehr als 5 Minuten Personalzeit spart. Maximieren Sie die Effizienz der Rezeption, indem Sie Patientendaten, Einwilligungen und Krankengeschichte digital vor dem Besuch erfassen. • Erhalten Sie schneller mehr Zahlungen mit flexiblen Zahlungsoptionen, einschließlich Apple Pay® und Google Pay™, Online-Zahlungen, Zahlungsplänen, Karte auf Datei und mehr. Über 80 % der Patienten zahlen ihren Eigenanteil am Ort der Leistungserbringung mit Phreesia. • Eliminieren Sie Papierabrechnungen – Phreesia sendet Patienten automatisch detaillierte digitale Abrechnungen, sobald ihre EOB bereit ist, und hilft Praxen, 4-mal schneller bezahlt zu werden. • Machen Sie die Terminplanung mühelos, indem Sie Patienten ihre Termine selbst buchen lassen. Phreesia VoiceAI übernimmt Terminplanungsanrufe und -kontakte, während automatisierte Erinnerungen No-Shows reduzieren und der Appointment Accelerator® automatisch freie Slots füllt. • Reduzieren Sie Ablehnungen und sparen Sie Personalzeit mit automatisierter, KI-gestützter Berechtigungs- und Leistungsüberprüfung. Phreesia bestätigt sofort die Abdeckung, wählt den richtigen Eigenanteil aus, kennzeichnet den Status außerhalb des Netzwerks und gibt Patienten Einblick in ihre Leistungen – so helfen Sie, Fehler zu vermeiden, schneller zu sammeln und die Patientenerfahrung zu verbessern. Seien wir ehrlich, Registrierung = Umsatz. • Gewinnen Sie neue Patienten ohne zusätzliche Kosten mit MediFind – unser kostenloser Klinikerfinder hilft Ihrer Praxis, entdeckt zu werden, und ermöglicht Patienten, nahtlos Termine über eingebettete Selbstbuchung zu vereinbaren. • Schließen Sie Versorgungslücken mit unserer umfangreichen Bibliothek klinischer Screening-Tools und anpassbaren Patientenansprache-Messaging-Optionen. Verdoppeln Sie die Anzahl der durchgeführten klinischen Screenings, indem Sie sie automatisch mit Phreesia durchführen. • Binden Sie Patienten in ihre Versorgung ein und bieten Sie die moderne, bequeme Erfahrung, die sie erwarten. In unserem Netzwerk sind 96 % der Patienten mit ihrer Phreesia-Erfahrung zufrieden. Sie profitieren auch von: Umsetzbaren Analysen: Gewinnen Sie tiefere Einblicke in Aufnahme-Muster, Umsatzzyklus-Metriken, Terminabläufe, klinische Leistung und mehr. Datenschutz und Sicherheit: Wir sind stolz darauf, dass unsere Bemühungen mit vielen der bekanntesten Zertifizierungen der Branche anerkannt wurden, darunter: • HITRUST CSF-Zertifizierung • Payment Card Industry Data Security Standard (PCI-DSS) Level 1 Service Provider • Security Organization Control (SOC) 2 Typ 2 • PCI Point-to-Point Encryption (P2PE) „Jedes Phreesia-Produkt hilft dem Unternehmen, besser zu werden und mehr Umsatz zu generieren – es ist ein so schöner Rhythmus. Unsere Patientenpopulation ist enorm gewachsen, unser Personal ist voll ausgelastet, und wir können uns voll mit unseren Patienten engagieren und sie dort treffen, wo sie getroffen werden möchten. Wir könnten das alles wirklich nicht ohne Phreesia tun." -Liz Galvan, Praxismanagerin, MyOBGYN **Average Rating:** 3.9/5.0 **Total Reviews:** 44 #### How Do G2 Users Rate Phreesia? - **Workflow-Verwaltung:** 9.7/10 (Category avg: 8.9/10) - **War the product ein guter Geschäftspartner?:** 8.1/10 (Category avg: 8.7/10) - **Management der Patientenzufriedenheit:** 9.8/10 (Category avg: 8.5/10) - **Patientenkommunikation:** 9.6/10 (Category avg: 8.8/10) #### Who Is the Company Behind Phreesia? - **Verkäufer:** [Phreesia](https://www.g2.com/de/sellers/phreesia) - **Gründungsjahr:** 2005 - **Hauptsitz:** Wilmington, DE - **Twitter:** @phreesia 1,542 Twitter-Follower - **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a8a7f3916ebc8e908dadb36fcd3bec30d507f110c78ad975b0a5bb1d98ba5492&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F64726%2F&secure%5Burl_type%5D=linkedin_company_website) 1,519 Mitarbeiter\*innen auf LinkedIn® - **Eigentum:** NYSE: PHR #### Who Uses This Product? - **Who Uses This:** Büroleiter - **Top Industries:** Krankenhaus & Gesundheitswesen, Medizinische Praxis - **Company Size:** 56% Small, 38% Medium #### What Do G2 Reviewers Say About Phreesia? _AI-generated summary from verified user reviews_ ##### Pros - Benutzer schätzen die **Benutzerfreundlichkeit** von Phreesia, da sie die benutzerfreundliche Oberfläche und die effizienten Planungsfunktionen genießen. - Benutzer schätzen die **zeitsparenden Funktionen** von Phreesia, die die Check-in-Dauer erheblich verkürzen und die Planungsprozesse optimieren. - Benutzer loben den **außergewöhnlichen Kundensupport** von Phreesia und heben die Reaktionsfähigkeit und proaktive Unterstützung während der Implementierung und darüber hinaus hervor. - Benutzer schätzen die **intuitiven und anpassbaren Funktionen** von Phreesia, die die Effizienz der Patientenaufnahme und Kommunikation verbessern. - Benutzer schätzen die **Effizienz** von Phreesia, was die Check-in-Zeiten erheblich verkürzt und die Gesamtproduktivität steigert. ##### Cons - Benutzer bemerken eine **steile Lernkurve** für neue Funktionen und Schulungen, die strukturierter und kohärenter sein könnten. - Benutzer stehen häufig vor **technischen Problemen** bei der Integration und Benutzerfreundlichkeit des Systems, was sich negativ auf Effizienz und Funktionalität auswirkt. - Benutzer berichten von einem **Schulungsmangel** bei Phreesia und finden den Onboarding-Prozess und die Materialien unorganisiert und herausfordernd. - Benutzer finden die **schwierige Einrichtung** von Phreesia herausfordernd, was oft zu überwältigenden Erfahrungen und anhaltenden Problemen führt. - Benutzer stehen vor **unzureichender Anleitung** bei der Navigation durch die Phreesia University, was es schwierig macht, das Training effektiv zusammenzustellen. #### What Are Recent G2 Reviews of Phreesia? **["Ermöglicht müheloses Arbeiten aus der Ferne"](https://www.g2.com/de/survey_responses/phreesia-review-12113577)** **Rating:** 5.0/5.0 stars _— Maripat E._ [Read full review](https://www.g2.com/de/survey_responses/phreesia-review-12113577) **["Vereinfachter Patientenprozess mit Benutzerfreundlichkeit"](https://www.g2.com/de/survey_responses/phreesia-review-11700601)** **Rating:** 5.0/5.0 stars _— Karen H._ [Read full review](https://www.g2.com/de/survey_responses/phreesia-review-11700601) #### What Are G2 Users Discussing About Phreesia? - [What is phreesia check-in system?](https://www.g2.com/de/discussions/what-is-phreesia-check-in-system) - [What is AR management phreesia?](https://www.g2.com/de/discussions/what-is-ar-management-phreesia) - [What is phreesia?](https://www.g2.com/de/discussions/what-is-phreesia) - [What is patient intake software?](https://www.g2.com/de/discussions/what-is-patient-intake-software) - 1 comment ### [Zanda (formerly Power Diary)](https://www.g2.com/de/products/zanda-formerly-power-diary/reviews) Zanda ist ein All-in-One-Praxismanagementsystem, das entwickelt wurde, um Zeit zu sparen, Stress zu reduzieren und Ihnen die Kontrolle zu geben. - Kalenderverwaltung: Terminplanung, Warteliste, automatisierte Terminerinnerungen und Bestätigungen. - Dokumentation: Anpassbare Vorlagen für klinische Notizen, KI-gestützte Sitzungsabschrift und -verfeinerung sowie Online-Formulare. - Kundenportal mit Online-Buchung, Optionen zur Umbuchung und Stornierung sowie Online-Zahlungen, Zugriff auf Rechnungen, Online-Formulare und Telemedizin. Annahme von Wartelistenanfragen. - Automatisierungen: Rechnungsstellung, Nachverfolgung von Terminen, Erinnerungen, Kommunikation mit neuen Kunden und mehr. - Praxisbenachrichtigungen und Teamkommunikations-Hub sowie ein Praxisbetriebs-Handbuch innerhalb der Plattform. Zanda ist sowohl für Einzelpraktiker als auch für große Kliniken geeignet und unterstützt eine breite Palette von Fachleuten, darunter Psychologen, Physiotherapeuten, Logopäden, Chiropraktiker, Berater und andere Angehörige der Gesundheitsberufe. Um Ihnen Sicherheit zu geben, bietet Zanda eine 12-monatige Geld-zurück-Garantie und erstklassigen Support, einschließlich kostenlosem Datenimport. Neue Veröffentlichungen: - Bewertete Formulare (Verbesserung der Online-Formulare) - Dies erleichtert die Verfolgung des Fortschritts von Kunden im Laufe der Zeit mithilfe standardisierter Ergebnismaße oder benutzerdefinierter Bewertungen, ohne manuelle Berechnungen oder externe Werkzeuge. - Kundenfortschrittsberichte - Benutzer erhalten einen schnellen Überblick über den Fortschritt sowie die Möglichkeit, den vollständigen Kontext hinter jedem Ergebnis zu erkunden, was ihnen hilft, informiert zu bleiben und sicherere klinische Entscheidungen zu treffen. - Bericht zur Nutzung von Praktikern - Er gibt Praxismanagern und -inhabern sofortige Einblicke, wie die Zeit der Praktiker genutzt wird, hilft ihnen, unterausgelastetes Personal zu identifizieren, die Auswirkungen von Stornierungen zu quantifizieren und bessere Entscheidungen in Bezug auf Terminplanung und Einnahmen zu treffen. **Average Rating:** 4.7/5.0 **Total Reviews:** 294 #### How Do G2 Users Rate Zanda (formerly Power Diary)? - **Workflow-Verwaltung:** 10.0/10 (Category avg: 8.9/10) - **War the product ein guter Geschäftspartner?:** 9.3/10 (Category avg: 8.7/10) #### Who Is the Company Behind Zanda (formerly Power Diary)? - **Verkäufer:** [Zanda](https://www.g2.com/de/sellers/zanda) - **Unternehmenswebsite:** zandahealth.com - **Gründungsjahr:** 2010 - **Hauptsitz:** Ballarat, AU - **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7338f0bde833c2293f96a15090d4ecfe5cc95a8a2e623f85ae220ae6b3e22b78&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fpower-diary%2F&secure%5Burl_type%5D=linkedin_company_website) 70 Mitarbeiter\*innen auf LinkedIn® #### Who Uses This Product? - **Who Uses This:** Psychologe, Direktor - **Top Industries:** Psychische Gesundheitspflege, Gesundheit, Wellness und Fitness - **Company Size:** 94% Small, 1% Medium #### What Do G2 Reviewers Say About Zanda (formerly Power Diary)? _AI-generated summary from verified user reviews_ ##### Pros - Benutzer lieben die **Benutzerfreundlichkeit** von Zanda und genießen die einfache Einrichtung und nahtlose All-in-One-Integration. - Benutzer schätzen den **reaktionsschnellen und hilfreichen Kundensupport** bei Zanda, was ihre Gesamterfahrung und Zufriedenheit verbessert. - Benutzer finden die **Einrichtungsleichtigkeit** von Zanda unglaublich wertvoll, da sie das Onboarding vereinfacht und das gesamte Benutzererlebnis verbessert. - Benutzer schätzen Zandas **klare Terminplanung und Integration** , die das Terminmanagement und die Finanzverfolgung mühelos verbessern. - Benutzer finden Zandas **hilfreichen Kundensupport** und benutzerfreundliche Funktionen von unschätzbarem Wert für ein effizientes Praxismanagement. ##### Cons - Benutzer finden die **Automatisierungseinrichtung unklar** , was zu Ineffizienzen führt und die Verwaltung mehrerer Plattformen für die Abrechnung erfordert. - Benutzer erleben **eingeschränkte Funktionen** in Zanda, insbesondere bei Zimmerbuchungen und Integrationsoptionen, was die Effizienz des Workflows beeinträchtigt. - Benutzer äußern Frustration über den **Mangel an Funktionalität für Zimmerbuchungen** , was eine nahtlose Planung und Verwaltung behindert. - Benutzer stehen oft vor **komplexen Einrichtungs** herausforderungen mit Zanda, was zu Frustration und einer steilen Lernkurve führt. - Benutzer haben **Zahlungsprobleme** mit Zanda, einschließlich fehlender Automatisierung und eingeschränktem Zugang für das Verwaltungspersonal. #### What Are Recent G2 Reviews of Zanda (formerly Power Diary)? **["Anpassbares und kostengünstiges Praxismanagement"](https://www.g2.com/de/survey_responses/zanda-formerly-power-diary-review-12258829)** **Rating:** 5.0/5.0 stars _— Vernon K._ [Read full review](https://www.g2.com/de/survey_responses/zanda-formerly-power-diary-review-12258829) **["Powerdiary ist wie ein Assistent"](https://www.g2.com/de/survey_responses/zanda-formerly-power-diary-review-5314178)** **Rating:** 4.5/5.0 stars _— Karen M._ [Read full review](https://www.g2.com/de/survey_responses/zanda-formerly-power-diary-review-5314178) #### What Are G2 Users Discussing About Zanda (formerly Power Diary)? - [What does Power Diary do?](https://www.g2.com/de/discussions/what-does-power-diary-do) - 1 comment - [Gibt es eine App für Power Diary?](https://www.g2.com/de/discussions/is-there-an-app-for-power-diary) - 3 comments - [What is the purpose of practice management software?](https://www.g2.com/de/discussions/what-is-the-purpose-of-practice-management-software) - [Was ist Power Dairy?](https://www.g2.com/de/discussions/what-is-power-dairy) - 1 comment ### [Carepatron](https://www.g2.com/products/carepatron/reviews) Carepatron is a comprehensive practice management software solution designed to assist healthcare teams in effectively managing their operations and enhancing patient care. This platform caters to a wide range of healthcare professionals, including solo practitioners and larger teams, by providing an integrated suite of tools that streamline various aspects of practice management. Targeted at healthcare providers who seek to optimize their workflows, Carepatron offers functionalities such as online booking, electronic health records, task management, note-taking, secure messaging, video consultations, and artificial intelligence features. This all-in-one solution is particularly beneficial for practitioners looking to reduce administrative burdens and focus more on patient care. By centralizing these essential functions, Carepatron allows healthcare teams to operate more efficiently, regardless of their size or specialization. One of the standout features of Carepatron is its user-friendly interface, which allows for easy customization. Healthcare providers can tailor the software to meet their specific needs with just a few clicks, ensuring that the system aligns with their practice's unique workflows. This flexibility is crucial for practices that may have varying requirements based on their patient demographics or service offerings. Additionally, the platform's design promotes seamless communication among team members, enhancing collaboration and improving overall service delivery. Carepatron also prioritizes patient engagement by facilitating online booking and secure messaging, which can lead to increased patient satisfaction and retention. The inclusion of video consultation capabilities further expands access to care, allowing practitioners to reach patients who may have difficulty attending in-person appointments. By integrating these features, Carepatron not only enhances operational efficiency but also contributes to better health outcomes for patients. In summary, Carepatron stands out in the practice management software category by combining a robust set of features with an emphasis on ease of use and customization. Its ability to serve a diverse range of healthcare providers while promoting efficient practice management and improved patient care makes it a valuable tool for any healthcare team looking to enhance their operational effectiveness. **Average Rating:** 4.5/5.0 **Total Reviews:** 605 #### How Do G2 Users Rate Carepatron? - **Workflow Management:** 8.5/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 8.5/10 (Category avg: 8.5/10) - **Patient Communications:** 8.6/10 (Category avg: 8.8/10) #### Who Is the Company Behind Carepatron? - **Seller:** [Carepatron](https://www.g2.com/sellers/carepatron) - **Company Website:** www.carepatron.com - **Year Founded:** 2018 - **HQ Location:** 408 W 14th Street New York, NY 10014 - **Twitter:** @CarepatronHQ 292 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b8b9d1d011c1e85433bd1a53e905381b744bf1d525fd417b7bd04599b7505856&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcarepatron&secure%5Burl_type%5D=linkedin_company_website) 51 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Therapist, Owner - **Top Industries:** Mental Health Care, Health, Wellness and Fitness - **Company Size:** 91% Small, 4% Medium #### What Do G2 Reviewers Say About Carepatron? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** of Carepatron, finding it intuitive and convenient for managing client bookings seamlessly. - Users appreciate the **affordable pricing** of Carepatron, making it a budget-friendly choice for professionals. - Users appreciate the **aesthetic and easy-to-use interface** of Carepatron, enhancing their work experience and productivity. - Users find the **staff extremely helpful** , enhancing their experience with quick and effective customer support. - Users appreciate the **efficiency** of Carepatron, noting its seamless booking and automated features that enhance productivity. ##### Cons - Users express frustration with the **limited features** of Carepatron, affecting efficiency and integration with their professional workflows. - Users express a desire for **missing features** like customizable emails, improved AI, and additional billing options. - Users express frustration over the **limited payment processing options** in Carepatron, wishing for more flexibility. - Users experience various **technical issues** with Carepatron, affecting integration, AI functionality, and overall user-friendliness. - Users experience **limited customization** options in Carepatron, affecting flexibility in tailoring the system to specific needs. #### What Are Recent G2 Reviews of Carepatron? **["User-Friendly Templates, Custom Scheduling, and Seamless Stripe + Google Calendar Integration"](https://www.g2.com/survey_responses/carepatron-review-13221639)** **Rating:** 4.5/5.0 stars _— Azia G._ [Read full review](https://www.g2.com/survey_responses/carepatron-review-13221639) **["Very user friendly and intuitive"](https://www.g2.com/survey_responses/carepatron-review-11198511)** **Rating:** 4.0/5.0 stars _— Vanessa G._ [Read full review](https://www.g2.com/survey_responses/carepatron-review-11198511) ### [Spruce Health](https://www.g2.com/de/products/spruce-health/reviews) Spruce Health vereinfacht HIPAA-konforme Telefonie, Textnachrichten, Faxen und Telemedizin in einer benutzerfreundlichen Plattform mit Automatisierungs-, Kollaborations- und Überwachungsfunktionen, die sowohl Einzelanbietern als auch größeren Praxisgruppen helfen, mühelos zu arbeiten. Spruce bietet Telefonlösungen außerhalb der Geschäftszeiten, Massenversand von Nachrichten, Workflow-Automatisierungen, geplante und gespeicherte Nachrichten sowie EHR-Integrationen. Vertraut von mehr als 50.000 Gesundheitsfachleuten, die ein Telefonsystem verdienen, das speziell für sie entwickelt wurde. **Average Rating:** 4.7/5.0 **Total Reviews:** 344 #### How Do G2 Users Rate Spruce Health? - **Workflow-Verwaltung:** 8.9/10 (Category avg: 8.9/10) - **War the product ein guter Geschäftspartner?:** 9.1/10 (Category avg: 8.7/10) - **Management der Patientenzufriedenheit:** 8.2/10 (Category avg: 8.5/10) - **Patientenkommunikation:** 9.6/10 (Category avg: 8.8/10) #### Who Is the Company Behind Spruce Health? - **Verkäufer:** [Spruce](https://www.g2.com/de/sellers/spruce) - **Unternehmenswebsite:** www.sprucehealth.com - **Gründungsjahr:** 2013 - **Hauptsitz:** San Francisco, CA - **Twitter:** @SpruceHealth 642 Twitter-Follower - **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=51a8c1780d3b4798d20b83d7762b3faaba3114a821c58d4356aef9c3742ec1c0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fspruce-health%2F&secure%5Burl_type%5D=linkedin_company_website) 55 Mitarbeiter\*innen auf LinkedIn® #### Who Uses This Product? - **Who Uses This:** Eigentümer, Therapeut - **Top Industries:** Psychische Gesundheitspflege, Gesundheit, Wellness und Fitness - **Company Size:** 98% Small, 1% Medium #### What Do G2 Reviewers Say About Spruce Health? _AI-generated summary from verified user reviews_ ##### Pros - Benutzer schätzen die **Benutzerfreundlichkeit** von Spruce Health, was die Kommunikation sowohl für Anbieter als auch für Kunden verbessert. - Benutzer schätzen die **Effizienz** von Spruce Health für nahtlose Kundenkommunikation und sichere Informationsverarbeitung. - Benutzer schätzen die **einfache Kommunikation** mit Kunden über Spruce Health und genießen dessen benutzerfreundliche und sichere Funktionen. - Benutzer schätzen den **reaktionsschnellen und hilfreichen Kundensupport** von Spruce Health, der schnelle Lösungen und nahtlose Kommunikation gewährleistet. - Benutzer loben die **effizienten Patientenkommunikations** funktionen von Spruce Health, die die Konnektivität und Sicherheit in ihrer Praxis verbessern. ##### Cons - Benutzer finden die **begrenzten Funktionen** von Spruce Health einschränkend, insbesondere in Bezug auf die Anforderungen an Kundenkonten für die HIPAA-Konformität. - Benutzer finden es frustrierend, dass einige Funktionen, wie automatische Antworten, eine höhere Stufe erfordern, was die allgemeine **Funktionalität** einschränkt. - Benutzer finden Spruce Health **teuer** , insbesondere in Bezug auf Benutzergebühren und zusätzliche Anpassungsoptionen. - Benutzer stehen vor **Nachrichtenproblemen** , da Kunden Konten für die HIPAA-Konformität benötigen, was die Kommunikation und Archivierung erschwert. - Benutzer äußern den Wunsch nach verbesserten **Integrationsmöglichkeiten** , insbesondere mit benutzerdefinierten Formularen und nahtlosen Workflow-Verbesserungen. #### What Are Recent G2 Reviews of Spruce Health? **["Die Integration der Spruce Health API (mit Keragon) hat mir jeden Monat Stunden gespart."](https://www.g2.com/de/survey_responses/spruce-health-review-12876074)** **Rating:** 5.0/5.0 stars _— Christoffer L._ [Read full review](https://www.g2.com/de/survey_responses/spruce-health-review-12876074) **["Flexible Patientenkommunikation mit klarer Anbieterverantwortung"](https://www.g2.com/de/survey_responses/spruce-health-review-13181715)** **Rating:** 5.0/5.0 stars _— Katelyn S._ [Read full review](https://www.g2.com/de/survey_responses/spruce-health-review-13181715) #### What Are G2 Users Discussing About Spruce Health? - [Wofür wird Spruce Health verwendet?](https://www.g2.com/de/discussions/what-is-spruce-health-used-for) - [What does Spruce do?](https://www.g2.com/de/discussions/spruce-health-what-does-spruce-do) - [Was macht Spruce?](https://www.g2.com/de/discussions/what-does-spruce-do) - 1 comment - [Was ist Spruce-Software?](https://www.g2.com/de/discussions/what-is-spruce-software) - 1 comment - [Ist Spruce ein ERP-System?](https://www.g2.com/de/discussions/is-spruce-a-erp-system) - 10 comments ### [Agentforce Health (formerly Salesforce Health Cloud)](https://www.g2.com/products/agentforce-health-formerly-salesforce-health-cloud/reviews) Agentforce Health (formerly known as Health Cloud) is the trusted, connected, AI-first platform for healthcare, built on our deeply unified platform with healthcare-specific data models, workflows, interoperability, and compliance. It connects clinical and non-clinical data to fuel pre-built and configurable AI agents - helping you reduce employee burnout, scale personalized patient engagement and accelerate time to care. Put Patients and Members First \*Unify clinical and nonclinical data into a single, comprehensive patient or member profile with purpose-built data models for providers and payers \*Deliver seamless self-service experiences with user-friendly apps for Patient Services, Behavioral Health, Disease Surveillance, and Crisis Management \*Drive member engagement and close care gaps with data-driven segmentation, whole-person care, intelligent referrals, and proactive outreach Contain Costs and Drive Operational Efficiency. \*Get started faster with Salesforce Go. Discover features you already own, turn them on in a single click, and configure them in a streamlined interface to reduce time to value \*Navigate with confidence using the latest Salesforce UI, designed to minimize friction for clinical and administrative teams \*Automate scheduling, assessments, benefits, and care outreach with HIPAA-ready inbound and outbound voice agents \*Eliminate manual entry with Document AI to extract and digitize clinical data from forms \*Lower costs and speed time to care with guided utilization management workflows for prior authorizations, provider network management, and care coordination Deploy Pre-built Agentforce Skills Out-of-the-Box \*Provider: Patient Data EHR Retrieval, Eligibility & Benefits Verification, Provider Match, Medication Refill Requests, and more \*Payer: Claims Service & Member Coverage Assistance, Benefits Verification, Provider Network Summary, and more \*Home Health: Patient Summary & Recommendations, Quote, Benefit & Budget Creation Configure and extend tools with low-code/no-code tools on the Agentforce platform Deliver Intelligent Insights at the Point of Care \*Move beyond static reporting to predictive insights with Health Intelligence, powered by Tableau \*Enable care teams with actionable, AI-powered insights at the point of service \*Support 24/7 patient and member engagement with always-on Agentforce agents Compliance at Every Step \*Deploy AI with confidence using the Agentforce Trust Layer — built-in guardrails mask sensitive PII/PHI ensuring HIPAA adherence \*Set user-based permissions to govern patient and member data visibility Open Ecosystem for Interoperability \*Extend health systems with HL7 FHIR-aligned APIs and Agentforce MuleSoft integrations with EHR, CMS, and more \*Ingest structured and unstructured data from EHRs and claims systems using Data 360 with Zero Copy integration \*Seamlessly integrate with Agentforce 360 products like Slack, Agentforce Marketing, and Tableau **Average Rating:** 3.9/5.0 **Total Reviews:** 34 #### How Do G2 Users Rate Agentforce Health (formerly Salesforce Health Cloud)? - **Workflow Management:** 10.0/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 8.3/10 (Category avg: 8.5/10) - **Patient Communications:** 8.3/10 (Category avg: 8.8/10) #### Who Is the Company Behind Agentforce Health (formerly Salesforce Health Cloud)? - **Seller:** [Salesforce](https://www.g2.com/sellers/salesforce) - **Company Website:** www.salesforce.com - **Year Founded:** 1999 - **HQ Location:** San Francisco, CA - **Twitter:** @salesforce 579,511 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c04f36289ca03aeff007197f1d9e74e925e328ed6bcfaff98911c78b3ab382f7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3185%2F&secure%5Burl_type%5D=linkedin_company_website) 83,223 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Hospital & Health Care - **Company Size:** 43% Large, 32% Medium #### What Do G2 Reviewers Say About Agentforce Health (formerly Salesforce Health Cloud)? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of Agentforce Health, allowing seamless tracking of patient data without switching systems. - Users value the **Patient 360 view** , streamlining patient progress tracking within a unified interface. - Users value the **Patient 360 view** for its seamless integration, enhancing clinician workflow and improving patient monitoring. - Users value the **Patient 360 view** , streamlining patient data tracking and improving clinician efficiency in care delivery. - Users value the **Patient 360 view** for its seamless tracking of patient data, enhancing clinical efficiency. ##### Cons - Users find the **complex interface** challenging, requiring significant effort for initial configuration and data mapping. - Users experience **slow loading** times, especially with the "Patient Timeline" for patients with extensive historical data. - Users face **slow performance** with the Patient Timeline, especially with extensive patient history impacting efficiency. - Users face **complex software limitations** , especially with initial configuration and slow loading of patient data. - Users find the **initial configuration overly complex** , requiring substantial effort and middleware for effective data mapping. #### What Are Recent G2 Reviews of Agentforce Health (formerly Salesforce Health Cloud)? **["A Robust Platform for Patient Data, but Implementation is Heavy"](https://www.g2.com/survey_responses/agentforce-health-formerly-salesforce-health-cloud-review-12128060)** **Rating:** 4.5/5.0 stars _— Chintan S._ [Read full review](https://www.g2.com/survey_responses/agentforce-health-formerly-salesforce-health-cloud-review-12128060) **["Salesforce Health Cloud Review"](https://www.g2.com/survey_responses/agentforce-health-formerly-salesforce-health-cloud-review-9793294)** **Rating:** 4.5/5.0 stars _— Vikas S._ [Read full review](https://www.g2.com/survey_responses/agentforce-health-formerly-salesforce-health-cloud-review-9793294) #### What Are G2 Users Discussing About Agentforce Health (formerly Salesforce Health Cloud)? - [Who uses Salesforce health Cloud?](https://www.g2.com/discussions/who-uses-salesforce-health-cloud) - [What is included in a health Cloud license?](https://www.g2.com/discussions/what-is-included-in-a-health-cloud-license) - [How is Salesforce used in healthcare?](https://www.g2.com/discussions/how-is-salesforce-used-in-healthcare) - [What does Salesforce health Cloud do?](https://www.g2.com/discussions/what-does-salesforce-health-cloud-do) ### [Klara](https://www.g2.com/products/klara/reviews) Constant phone calls lead to long wait times, fragmented communication, endless phone tag, unhappy patients, and staff burnout. With Klara, medical practices are able to improve their operational efficiency and centralize patient communication channels with a true system of engagement, integrated with the leading EHRs, and used throughout the entire practice. Every touchpoint throughout the patient journey can be automated with Klara, from appointment reminders to post-visit instructions and beyond. Practices can also communicate with third-party healthcare providers, such as pharmacies, to reduce the time it takes for things like prior authorizations to get approved. Improving patient care and collaboration is as easy as texting. Klara is a leader in patient communication and collaboration whose platform empowers patients to take more control of their healthcare experience and practices to increase efficiency. We help HIPAA-compliant healthcare providers effectively communicate with their patients by transforming high phone volume into two-way messaging. Medical practices across specialties such as dermatology, plastic surgery, OBGYN, family and internal medicine, otolaryngology, pediatrics, primary care, and many more use Klara to improve their patient experience while streamlining their internal administrative workflows. **Average Rating:** 4.6/5.0 **Total Reviews:** 105 #### How Do G2 Users Rate Klara? - **Workflow Management:** 9.2/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 9.0/10 (Category avg: 8.5/10) - **Patient Communications:** 9.3/10 (Category avg: 8.8/10) #### Who Is the Company Behind Klara? - **Seller:** [Klara](https://www.g2.com/sellers/klara) - **Company Website:** www.klara.com - **Year Founded:** 2013 - **HQ Location:** New York, NY - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a136dfcaab706c805cb4c3fc325040525850012ad38737d8ff40f5700f062501&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgetklara%2F&secure%5Burl_type%5D=linkedin_company_website) 89 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Medical Practice, Hospital & Health Care - **Company Size:** 72% Small, 21% Medium #### What Do G2 Reviewers Say About Klara? _AI-generated summary from verified user reviews_ ##### Pros - Users love Klara for its **user-friendly communication** , providing quick and safe interaction with their doctors' offices. - Users love the **ease of use** of Klara, enjoying seamless communication and customization options for patient interactions. - Users appreciate the **simplicity of patient communication** with Klara, enjoying easy access and outreach capabilities. - Users recognize the **efficient texting communication** of Klara, enhancing patient interaction and streamlining operations effectively. - Users praise the **easy and intuitive interface** of Klara, enhancing productivity and communication with patients. ##### Cons - Users find Klara's **limited features** frustrating, as it hampers easy use and lacks necessary customization options. - Users experience significant **communication issues** with Klara, facing difficulties in accessing past conversations and receiving timely support. - Users face **messaging issues** in Klara, including glitches, unclear messages, and difficulties in managing communications effectively. - Users struggle with **search issues** in Klara, often unable to find closed conversations or locate patients efficiently. - Users express frustration with **limited messaging features** , including small texts and lack of customization options. #### What Are Recent G2 Reviews of Klara? **["Enhanced Patient Communication, Easy Setup"](https://www.g2.com/survey_responses/klara-review-12000889)** **Rating:** 5.0/5.0 stars _— Abigail S._ [Read full review](https://www.g2.com/survey_responses/klara-review-12000889) **["Effortless Patient Communication with Klara"](https://www.g2.com/survey_responses/klara-review-12657112)** **Rating:** 4.5/5.0 stars _— KRUNAL P._ [Read full review](https://www.g2.com/survey_responses/klara-review-12657112) #### What Are G2 Users Discussing About Klara? - [What is Klara used for?](https://www.g2.com/discussions/what-is-klara-used-for) - [What does Klara do?](https://www.g2.com/discussions/what-does-klara-do) - 1 comment - [What is Klara app?](https://www.g2.com/discussions/what-is-klara-app) - 1 comment - [How much does Klara cost?](https://www.g2.com/discussions/how-much-does-klara-cost) - 1 comment ### [Artera](https://www.g2.com/products/artera/reviews) Artera is a patient communication and engagement platform designed to assist healthcare providers in managing and automating interactions with patients through various channels, including text, email, phone, and voice AI agents. This innovative solution caters to a diverse range of healthcare entities, such as specialty practices, Federally Qualified Health Centers (FQHCs), health systems, and federal agencies, all of which require efficient coordination of patient communication across multiple workflows. The platform's unique structure combines its core offering, Artera Harmony, with dedicated AI Service Squads. These teams work closely with healthcare organizations to develop tailored solutions that seamlessly integrate into existing workflows and Electronic Health Record (EHR) environments. This collaborative approach ensures that each organization can optimize its patient engagement strategies while maintaining the integrity of its operational processes. Artera's key capabilities significantly enhance patient communication efficiency. The voice AI agents are particularly noteworthy, as they can manage routine patient interactions such as appointment scheduling, intake processes, referrals, payments, and care gap outreach. This automation not only reduces the administrative burden on healthcare staff but also improves the overall patient experience by providing timely and accurate responses. Additionally, the Smart Inbox feature consolidates all patient communications in one accessible location, allowing providers to maintain a complete log of conversation history and context across different practices. Automated workflows further streamline routine tasks and complex care journeys, including appointment reminders and proactive patient outreach. These workflows are designed to operate without requiring staff intervention, thanks to deep EHR integrations that facilitate seamless communication. The AI Service Squads play a critical role in this process, collaborating directly with provider teams to design, implement, and support customized AI solutions tailored to the specific needs of each practice. Artera's platform supports over 200 million patients and processes more than 2 billion communications annually, showcasing its robust capabilities in the healthcare communication landscape. With integrations into major EHR systems and a commitment to security, as evidenced by its SOC 2 Type 2, HITRUST, HIPAA compliance, and FedRAMP Class D Certification, Artera prioritizes patient data protection. Importantly, patient data is not utilized to train AI models, ensuring privacy and compliance. With over 11 years of experience in healthcare communication and recognition as the top-ranked solution in KLAS for Patient Communications in 2026, Artera stands out as a comprehensive solution for healthcare organizations seeking to enhance patient engagement and streamline communication processes. **Average Rating:** 4.8/5.0 **Total Reviews:** 93 #### How Do G2 Users Rate Artera? - **Workflow Management:** 9.7/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 10.0/10 (Category avg: 8.5/10) - **Patient Communications:** 9.5/10 (Category avg: 8.8/10) #### Who Is the Company Behind Artera? - **Seller:** [Artera](https://www.g2.com/sellers/artera) - **Company Website:** artera.io - **Year Founded:** 2015 - **HQ Location:** Santa Barbara, US - **Twitter:** @Artera\_io 762 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=976736bd41c5a021848013732114a03579b63ad72296d312b2e9f055af6ecca0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F9405895%2F&secure%5Burl_type%5D=linkedin_company_website) 293 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Hospital & Health Care, Medical Practice - **Company Size:** 65% Medium, 18% Large #### What Do G2 Reviewers Say About Artera? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **efficient communication tools** of Artera, enabling quick outreach to patients via various methods. - Users highlight Artera's **user-friendly design** , making patient communication and appointment management seamless and efficient. - Users appreciate the **quick and effective patient communication** via text, voicemail, and email, enhancing outreach efficiency. - Users value the **quick messaging capabilities** of Artera for easy and effective patient communication. - Users value the **mass texting feature** for its ease and efficiency in communicating quickly with patients. ##### Cons - Users struggle with **messaging issues** , particularly in managing multiple team messages and appointment cancellations affecting workflow. - Users find Artera has **limited features** for larger organizations, impacting efficiency in managing high patient volumes. - Users find the **limited messaging features** hinder efficient communication, especially for managing large patient volumes. - Users experience **communication issues** with Artera, relying on staff for replies and lacking timely notifications. - Users find the **difficult navigation** in Artera frustrating, especially for larger organizations with numerous practices. #### What Are Recent G2 Reviews of Artera? **["Artera: Simple, Fast Campaigns with Easy Message Duplication"](https://www.g2.com/survey_responses/artera-review-13051576)** **Rating:** 5.0/5.0 stars _— Daniel A._ [Read full review](https://www.g2.com/survey_responses/artera-review-13051576) **["Powerful Campaigns for Mass Outreach and Appointment Reminders"](https://www.g2.com/survey_responses/artera-review-13106574)** **Rating:** 4.5/5.0 stars _— Verified User in Hospital & Health Care_ [Read full review](https://www.g2.com/survey_responses/artera-review-13106574) #### What Are G2 Users Discussing About Artera? - [How does well health make money?](https://www.g2.com/discussions/how-does-well-health-make-money) - 1 comment - [Is Well Health Technologies a buy?](https://www.g2.com/discussions/is-well-health-technologies-a-buy) - [What is well company?](https://www.g2.com/discussions/what-is-well-company) - [What does well app do?](https://www.g2.com/discussions/what-does-well-app-do) - 1 comment - ‹ Prev‹ Prev - 1 - [2](/categories/patient-engagement?open_modal_url=%2Fproducts%2Fmychart%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fpatient-engagement%26source%3Dcategory&order=g2_score&page=2#product-list) - [3](/categories/patient-engagement?open_modal_url=%2Fproducts%2Fmychart%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fpatient-engagement%26source%3Dcategory&order=g2_score&page=3#product-list) - [4](/categories/patient-engagement?open_modal_url=%2Fproducts%2Fmychart%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fpatient-engagement%26source%3Dcategory&order=g2_score&page=4#product-list) - [5](/categories/patient-engagement?open_modal_url=%2Fproducts%2Fmychart%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fpatient-engagement%26source%3Dcategory&order=g2_score&page=5#product-list) - … - [26](/categories/patient-engagement?open_modal_url=%2Fproducts%2Fmychart%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fpatient-engagement%26source%3Dcategory&order=g2_score&page=26#product-list) - [27](/categories/patient-engagement?open_modal_url=%2Fproducts%2Fmychart%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fpatient-engagement%26source%3Dcategory&order=g2_score&page=27#product-list) - [Next ›Next ›](/categories/patient-engagement?open_modal_url=%2Fproducts%2Fmychart%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fpatient-engagement%26source%3Dcategory&order=g2_score&page=2#product-list) Spotlight Categories [Expense Management Software](https://www.g2.com/categories/expense-management) [Employer of Record (EOR) Software](https://www.g2.com/categories/employer-of-record-eor) [Multi-Country Payroll Software](https://www.g2.com/categories/multi-country-payroll) [Enterprise Risk Management (ERM) Software](https://www.g2.com/categories/enterprise-risk-management-erm) [Threat Intelligence Software](https://www.g2.com/categories/threat-intelligence) Similar Categories - [Interactive Patient Care Systems (IPC)](/categories/interactive-patient-care-systems-ipc) - [Other Patient Experience](/categories/other-patient-experience) - [Patient Case Management](/categories/patient-case-management) - [Patient Intake](/categories/patient-intake) - [Patient Relationship Management (PRM)](/categories/patient-relationship-management-prm) - [Patient Scheduling](/categories/patient-scheduling) - [Remote Patient Monitoring (RPM)](/categories/remote-patient-monitoring-rpm) [Browse Patient Engagement Themes](/categories/patient-engagement/themes) ![Emma Stein](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emma Stein") ES Researched and written by [Emma Stein](https://research.g2.com/insights/author/emma-stein) Updated October 3, 2024 Patient engagement software facilitates the encouragement of a patient’s active participation in the maintenance of their health, the building of a collaborative patient-doctor relationship, and the improvement of the overall patient experience. Hospitals, medical practices, and other healthcare organizations are increasingly becoming subject to the same kinds of expectations that retail and hospitality industries deal with; as a result, patients expect compassion, acknowledgment, immediate communication, and easy access to information from their healthcare providers. Products in the patient engagement category must offer one or more of the following functions: patient portal or patient communication, reputation management, outreach and marketing, surveys and feedback, patient education, self care management, or appointment reminder. Providing a patient portal to facilitate communication between provider and patient as well as enable active participation of the patient in regards to their own health is a major benefit of patient engagement solutions. Patient engagement software enables hospitals and clinics to practice reputation management and feedback generation, triggering a cycle of post-appointment reviews, reputation boosting, practice and provider adjustments, and overall improved patient experience. Patient engagement tools can also simplify the process of reaching out or marketing to new or referred patients, which can include the dissemination of health education information and literature. Patients with chronic care, as well as their physicians, can leverage patient engagement software to maintain their at-home or self-administered medication or therapy regimens. Some patient engagement solutions can also serve as appointment reminders, either via the patient portal or [HIPAA compliant messaging software](https://www.g2.com/categories/hipaa-compliant-messaging). Patient engagement software can either be patient facing or physician facing, and take myriad forms—anything from a patient portal to medical online reputation management tools to patient-experience survey management capabilities. Patient engagement software equips healthcare organizations with tools to improve methods and levels of engagement. Patient engagement software can integrate with relevant technologies such as [interactive patient care systems (IPC)](https://www.g2.com/categories/interactive-patient-care-systems-ipc), [telemedicine software](https://www.g2.com/categories/telemedicine), [patient intake software](https://www.g2.com/categories/patient-intake), [EHR software](https://www.g2.com/categories/ehr), and [clinical communication and collaboration software](https://www.g2.com/categories/clinical-communication-and-collaboration). To qualify for inclusion in the Patient Engagement category, a product must: - Provide a method of active patient engagement such as patient portal, patient surveys, digital intake forms - Improve or provide insight to healthcare organizations on ways to improve patient satisfaction - Track and measure improvement of patient experience Top Tools at a Glance | Product | Best for | User Review | | --- | --- | --- | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_0fb8a8049f2928461a8a7f3d7b881f77/birdeye.jpg "Product Avatar Image")](https://www.g2.com/products/birdeye/reviews)[Birdeye](https://www.g2.com/products/birdeye/reviews)[4.7/5(4,202)](https://www.g2.com/products/birdeye/reviews) | Automated patient review solicitation with PM integration | "Reputation Management Life Saver!" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_59f781932c12f2cbe314502e6312471a/weave-weave.png "Product Avatar Image")](https://www.g2.com/products/weave-weave/reviews)[Weave](https://www.g2.com/products/weave-weave/reviews)[4.6/5(433)](https://www.g2.com/products/weave-weave/reviews) | Two-way patient texting with EHR integration | "Real-Time Texting Transforms Office Communication" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f5ec38819ec63e0300ec332389d402e5/modmed.png "Product Avatar Image")](https://www.g2.com/products/modmed/reviews)[ModMed](https://www.g2.com/products/modmed/reviews)[4.5/5(362)](https://www.g2.com/products/modmed/reviews) | Specialty EHR-integrated patient communication and recall | "Easy-to-Use, Dependable EHR That Keeps Documentation Efficient" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ff1c555802e8f5583e002098100141e9/eclinicalworks.png "Product Avatar Image")](https://www.g2.com/products/eclinicalworks/reviews)[eClinicalWorks](https://www.g2.com/products/eclinicalworks/reviews)[3.7/5(158)](https://www.g2.com/products/eclinicalworks/reviews) | All-in-one clinical documentation with patient portal | "Versatile EHR for Clinical Operations, Care Coordination, and Population Health" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_7f3713c7282c315f18892ebe9d99d1d6/nexhealth.png "Product Avatar Image")](https://www.g2.com/products/nexhealth/reviews)[NexHealth](https://www.g2.com/products/nexhealth/reviews)[4.8/5(136)](https://www.g2.com/products/nexhealth/reviews) | EMR-integrated appointment filling and digital intake | "User-Friendly and Time-Saving Dental Practice Solution" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_10508c416f4220be5d18f7bd984b4b73/curogram.png "Product Avatar Image")](https://www.g2.com/products/curogram/reviews)[Curogram](https://www.g2.com/products/curogram/reviews)[4.8/5(100)](https://www.g2.com/products/curogram/reviews) | Two-way texting with EMR-integrated appointment workflows | "Effortless Patient Communication, Needs Better Merging" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_6e46c6c7696dc10128034d3e6fc5bbeb/adit.png "Product Avatar Image")](https://www.g2.com/products/adit/reviews)[Adit](https://www.g2.com/products/adit/reviews)[4.8/5(97)](https://www.g2.com/products/adit/reviews) | Two-way texting and automated appointment confirmations | "Adit is awesome!" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_427897322cf2c985665cd741edd2a9c3/pabau-practice-management.png "Product Avatar Image")](https://www.g2.com/products/pabau-practice-management/reviews)[Pabau Practice Management](https://www.g2.com/products/pabau-practice-management/reviews)[4.7/5(315)](https://www.g2.com/products/pabau-practice-management/reviews) | Automated patient journeys with digital consents | "An All-in-One Platform That Continues to Improve Our Practice" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_cc7aed9035c6802973fad1d15c816e98/phreesia.png "Product Avatar Image")](https://www.g2.com/products/phreesia/reviews)[Phreesia](https://www.g2.com/products/phreesia/reviews)[3.9/5(45)](https://www.g2.com/products/phreesia/reviews) | Pre-visit intake with EHR-integrated insurance verification | "Empowers Remote Work with Ease" | * * * Show More ### Patient Engagement Topics - [What is Patient Engagement Software?](#what-is-patient-engagement-software) - [What are the Common Features of Patient Engagement Software?](#what-are-the-common-features-of-patient-engagement-software) - [What are the Benefits of Patient Engagement Software?](#what-are-the-benefits-of-patient-engagement-software) - [Who Uses Patient Engagement Software?](#who-uses-patient-engagement-software) - [Challenges with Patient Engagement Software](#challenges-with-patient-engagement-software) - [Which Companies Should Buy Patient Engagement Software?](#which-companies-should-buy-patient-engagement-software) - [How to Buy Patient Engagement Software](#how-to-buy-patient-engagement-software) [ ### Patient Engagement Topics Expand/Collapse ](#) - [What is Patient Engagement Software?](#what-is-patient-engagement-software) - [What are the Common Features of Patient Engagement Software?](#what-are-the-common-features-of-patient-engagement-software) - [What are the Benefits of Patient Engagement Software?](#what-are-the-benefits-of-patient-engagement-software) - [Who Uses Patient Engagement Software?](#who-uses-patient-engagement-software) - [Challenges with Patient Engagement Software](#challenges-with-patient-engagement-software) - [Which Companies Should Buy Patient Engagement Software?](#which-companies-should-buy-patient-engagement-software) - [How to Buy Patient Engagement Software](#how-to-buy-patient-engagement-software) ## Learn More About Patient Engagement Software ### What is Patient Engagement Software? Patient engagement software facilitates communication between health care providers and the patients they serve. These solutions are designed to improve patient satisfaction and patient experience. The software provides users with a patient portal, the ability to distribute patient surveys, and handle patient intake. Solutions in the patient engagement category offer a wide array of features, which include but are not limited to: reputation management, marketing and referral capabilities, appointment reminders, patient messaging, surveys, patient education tools, and self-care management.  Hospitals or medical practices looking to boost their patient satisfaction, cut down on unnecessary readmissions, and streamline communication with patients should be using patient engagement tools. Patient engagement solutions provide communication channels compliant with Health Insurance Portability and Accountability Act (HIPAA) to providers and patients to boost engagement between the two parties. Patient engagement software often integrates directly with health care providers’ electronic health record (EHR). ### What are the Common Features of Patient Engagement Software? The following are some core features within patient engagement software that can help users build better patient relationships and improve patient satisfaction: [**Patient portal**](https://www.g2.com/categories/patient-engagement/f/patient-portal-patient-communication) **:** Patient portals allow patients to log in to see and update their health information. Implementing a patient portal can give patients a more active role in their health care. They can access their records, see past visit history, look at lab results, and more.  [**Patient surveys**](https://www.g2.com/categories/patient-engagement/f/surveys-feedback) **:** Providers send out patient surveys to gather feedback. Direct patient feedback can give health care providers actionable steps to improve. Most solutions offer the ability to customize patient surveys, allowing providers to gather feedback relevant to their practice or hospital. Surveys can be sent automatically after a visit to ensure that every targeted patient is asked for their feedback. [**Digital patient intake**](https://www.g2.com/categories/patient-engagement/f/digital-intake-forms) **:** Patient engagement solutions give providers the ability to handle patient intake digitally before they even step foot in the office. Patients can provide necessary information, such as health insurance information and health history. Health care providers can customize intake forms to collect all necessary information.  **Secure messaging:** These tools give health care providers the ability to message their patients directly while maintaining HIPAA compliance.  Other Features of Patient Engagement Software: [Appointment Reminder Capabilities](https://www.g2.com/categories/patient-engagement/f/appointment-reminder), [Engagement Measuring Capabilities](https://www.g2.com/categories/patient-engagement/f/engagement-measuring), [Integration with Wearables Capabilities](https://www.g2.com/categories/patient-engagement/f/integration-with-wearables), [IPC Systems Integration Capabilities](https://www.g2.com/categories/patient-engagement/f/ipc-systems-integration), [Online Presence Management Capabilities](https://www.g2.com/categories/patient-engagement/f/online-presence-management), [Outreach / Marketing Capabilities](https://www.g2.com/categories/patient-engagement/f/outreach-marketing), [Patient Education Capabilities](https://www.g2.com/categories/patient-engagement/f/patient-education), [Patient Feedback Management Capabilities](https://www.g2.com/categories/patient-engagement/f/patient-feedback-management), [Patient Satisfaction Management Capabilities](https://www.g2.com/categories/patient-engagement/f/patient-satisfaction-management), [Reputation Management Capabilities](https://www.g2.com/categories/patient-engagement/f/reputation-management), [Self Care Management Capabilities](https://www.g2.com/categories/patient-engagement/f/self-care-management) ### What are the Benefits of Patient Engagement Software? **Improved patient satisfaction:** Patient satisfaction is an increasingly important metric for health care providers. Patient engagement tools help solve pain points for patients and increase the ease and efficiency with which they can interact with their health care providers. These solutions phone tag and consolidate patient interactions within a single system. Features like digital patient intake and in-app follow-up improve the patient experience making them potentially stick with the provider that gave them that experience. Health care organizations can boost patient retention by improving their patients’ satisfaction.  **Better quality of care:** Patients can leverage patient engagement software to take a more active role in their own health, and providers can have more consistent check-ins with their patients. The increased ease of communication is particularly important in the case of patients requiring chronic care. Health care organizations can automate check-ins with these patients, sending automated appointment reminders and educational material designed to give these patients more tools to help manage their conditions.  **Streamlined communication:** Patient engagement solutions give health care providers HIPAA compliant ways to talk directly to their patients. This communication, depending on the system, can be via email or text, and some solutions have built-in telehealth capabilities so medical professionals can conduct fully virtual visits. Certain solutions may provide the ability to automate communications, and features like automated appointment reminders may reduce no-shows. ### Who Uses Patient Engagement Software? **Administrators:** Health care administrators use patient engagement software to schedule appointments, handle patient intake, and collect patient feedback. Some solutions may provide medical billing features or integrate with medical billing software, which administrators leverage to handle patient invoices and payments. **Medical professionals:** Doctors, nurses, NPs, PAs, and other medical professionals use patient engagement solutions to directly message their patients. They may also use the solution to upload and share lab results or send educational material relevant to their patients. Medical professionals can use these solutions to engage with patients holistically, leveraging increased access to provide a deeper level of informed care. **Patients:** Patients use these solutions to interact with their care providers, send required documentation, book appointments, and review historical health data. The goal of patient engagement software is to get patients more involved in their health care, so the solutions are designed with patient interaction in mind.  #### Software Related to Patient Engagement Software Related solutions that can be used together with patient engagement software include: [Telemedicine software](https://www.g2.com/categories/telemedicine) **:** Patient engagement solutions often integrate with, or include the features of, telemedicine software. The combination of these two types of software can provide a near-comprehensive solution for health care providers looking to improve patient engagement. [Patient intake software](https://www.g2.com/categories/patient-intake) **:** Patient intake functionality is a common feature of patient engagement solutions, which allows patients to fill out intake forms and provide necessary previsit information digitally. [EHR software](https://www.g2.com/categories/ehr) **:** The EHR is the backbone of any health care providers’ tech stack. It’s because of its importance and the fact that patient engagement solutions need to access and deliver health records, the latter will offer integrations with the former.  [HIPAA compliant messaging software](https://www.g2.com/categories/hipaa-compliant-messaging) **:** Secure messaging, or HIPAA compliant messaging in the case of health care, is a core feature of patient engagement solutions. Communication between patient and provider must be secure, and patient engagement tools provide a secure two-way, real-time communication method.  ### Challenges with Patient Engagement Software Software solutions can come with their own set of challenges.  **Adoption:** Product adoption is key to ensuring successful implementation. If no one uses the system, there’s no point in having it. Health care providers must be diligent about educating their employees on the patient engagement solution to drive meaningful use. In addition, organizations that purchase patient engagement solutions should build the solutions’ use into their workflows to drive adoption. As patient engagement solutions are designed to boost patient interaction, it is important to educate patients on the new system. There may be robust functionality that patients either do not know or use because of a lack of knowledge. Both problems can be addressed by educating patients on the full breadth of features a patient engagement solution offers. A large part of adoption may be whether or not the solution has a mobile app.  **Integrations:** Proper integrations with providers’ existing health systems are necessary for patient engagement solutions to work as intended. EHR integration is the most common, but it may be valuable to ensure that the patient engagement system integrates with other parts of the tech stack. If the organization is running on a medical practice management system, the patient engagement software should integrate with it. **Compliance:** Patient engagement software must be compliant with relevant health care regulations to be safe and effective. HIPAA compliance, which demands the protection of personal health information (PHI), is first and foremost among regulatory compliance in patient engagement systems.  ### Which Companies Should Buy Patient Engagement Software? All health care providers interacting with patients should invest in a patient engagement solution.  **Hospitals:** Hospitals deal with high volumes of patients. Patient engagement systems streamline intake and communication with those patients, automating interactions wherever possible consequently reducing the staff’s burden. Automation of standard interactions, like appointment reminders, can help hospitals deal with high patient volume.  **Independent practices:** For independent practices, patient engagement is vital. Patient engagement solutions can help these providers build solid relationships with their patients. **Multi location practices:** Building relationships and standardizing a streamlined approach to patient communication across multiple locations is much easier with patient engagement software. Multi location practices can leverage the software to drive consistent patient engagement.  ### How to Buy Patient Engagement Software #### Requirements Gathering (RFI/RFP) for Patient Engagement Software During the requirement gathering process, the selection team should put together the core functionality they’re looking for. The team should have an estimate of how many users they’ll have, as well as the tech literacy of those users. Patient engagement solutions offer a wide range of features, so narrowing down what is necessary and what may be a bonus is key. The health care provider may want an omnichannel solution with a mobile app to boost adoption in heavy mobile device users. Integration with existing systems should be considered at this point. #### Compare Patient Engagement Software Products **Create a long list** Prospective buyers should put together a list of vendors that meet their core requirements to form their long list. They should start with a comprehensive list of features they’re looking for, from must-haves to wish list functionality.  **Create a short list** At this point, prospective buyers should send out RFIs and use the responses to narrow their long list down to a short list of viable solutions. The selection team should conduct in-depth research at this point and start to form informed opinions on the available options. **Conduct demos** At this point, the prospective buyer will demo products from the short list. During the demo stage, the buyer should ask questions about specific scenarios common to their practice or hospital. Certain solutions may be geared towards a specific type of practice, and have features for that practice type. Initial pricing conversions should take place if they haven’t already, or if the vendor’s pricing isn’t clearly outlined.  #### Selection of Patient Engagement Software **Choose a selection team** Administrators, medical professionals, and systems administrators should all be involved in the selection process. Administrators and medical professionals, the users of the software, should have a say in choosing the solution that they’ll spend the most time using. Systems administrators, or tech support professionals involved in the implementation and integration of the software into the existing tech stack, should also be involved. **Negotiation** The selection team will have to negotiate with the vendor, weighing the price against the potential benefit of purchasing and implementing the solution.