Best Service, Unbeatable Price

Small-Business
(2-10 employees)
Validated Reviewer
Review Source

“Couldn't ask for a better EDI company to work with!!”

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What do you like best?

The support team is phenomenal, especially Dong!!

What do you dislike?

There is absolutely nothing I don't like about MyB2B.

Recommendations to others considering the product:

When looking for an EDI company, I called many other companies and the prices ranged significantly. I liked the fact that you can speak with someone and test their system. The support team is amazing. I never worked with an EDI platform, and the support team was always there to help. Couldn't ask for a better company.

What problems are you solving with the product? What benefits have you realized?

We work with big box stores which require the need for an EDI platform. MyB2B Complete EDI Solution makes it really easy and they are hands on whenever you have a problem or question. There is a learning curve to working with an EDI system, but MyB2B gives you all the help and assistance you need.


Small-Business
(11-50 employees)
Validated Reviewer
Verified Current User
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“Great Experience”

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What do you like best?

I have been using Covalent works for about 8 years now and the staff have always been so helpful when we have difficulties with our system. I have 4 large companies that we use EDI for and all are satisfied with the speed and accuracy of the process.

What do you dislike?

I really don't have anything that I dislike about Covalent works.

What problems are you solving with the product? What benefits have you realized?

The automated ordering process works very smoothly for all of my clients. The accuracy of invoicing is also a plus.


Validated Reviewer
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“Great customer support!”

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What do you like best?

We use Covalentworks for our dropship with Fanatics. What sold us initially was the price. They guided us through all the steps for setup from start to finish. Their customer support team is amazing! They got us setup quickly and if we had questions or ran into issues, they were on top of it. Great company, I highly recommend them.

What do you dislike?

They didn't have an easy connection application to Shipstation. Though their competitor that did have the application was priced significantly higher.

What problems are you solving with the product? What benefits have you realized?

In order to dropship with Fanatics, we are required to have an EDI provider. Covalentworks already was familiar with the Fanatics and their EDI requirements.


IT Management
Consumer Goods
Small-Business
(2-10 employees)
Validated Reviewer
Review Source

“Ten years of exceptional service”

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What do you like best?

From the very beginning Covalent has helped us to navigate EDI implementations with various business partners. They have always been able to get us up and running regardless of the timeframe or implementation requirements.

What do you dislike?

EDI Portal could use some minor enhancements, specifically being able to rename or delete test accounts once we are implemented.

Recommendations to others considering the product:

Best third party dollars I have ever spent in over thirty years in the business.

What problems are you solving with the product? What benefits have you realized?

We have been able to implement EDI requirements with new business partners quickly and at a reasonable cost. Using Covalent has meant that we have not needed to implement a costly internal and/or third party solution.


UW
Validated Reviewer
Verified Current User
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“Good solution with minimal learning curve. Set up was quick and straight forward.”

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What do you like best?

Ease of use, web based ability to invoice anytime, anywhere. Pricing is competitive as well.

What do you dislike?

Not certain of scaling. I haven't researched Covalentworks other offerings, but pricing seems to be very competitive.

Recommendations to others considering the product:

If you need a quick solution, MyB2B is for you. Not certain how many customers could be managed comfortably but if it's only a few, you are good to go.

What problems are you solving with the product? What benefits have you realized?

Some of our customers require EDI compliance. MyB2B provides just that, compliance. We are able to invoice with minimal effort which saves time.


U
Small-Business
(2-10 employees)
Validated Reviewer
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“My overall experience has been very good and customer service is great!”

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What do you like best?

In the event that technical assistance is needed, the Customer Service Team is quick to contact me with more than enough help. The few times I have needed help I received answers within the same afternoon!

What do you dislike?

Given my level of interaction with Covalent and the parts that I utilize, there is not much that I dislike.

Recommendations to others considering the product:

Given the shorter duration of time and purposes that I have used MyB2B for, I think it is a wise choice. Especially if like me, you are in the brokerage representation business where you will be responsible for handling purchase orders for clients.

What problems are you solving with the product? What benefits have you realized?

As an Executive Administrative Assistant to a busy supplier/retailer brokerage company, MyB2B makes receiving and processing purchase orders easy and efficient.


Mid-Market
(51-200 employees)
Validated Reviewer
Verified Current User
Review Source

“CovalentWorks”

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What do you like best?

Excellent customer service. Everyone I work with is polite, helpful, and quick to respond.

What do you dislike?

I have not any negative interaction with CovalentWorks support staff.

What problems are you solving with the product? What benefits have you realized?

CovalentWorks takes care of all of my mapping and assists with setup with new vendors


Small-Business
(2-10 employees)
Validated Reviewer
Review Source

“Covalemt Works EDI”

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What do you like best?

No software required, orders process and my notification comes through email

What do you dislike?

Not much although a second email for each order sent would be a reminder that adds a safety net

Recommendations to others considering the product:

Best cost and best money savinng solution

What problems are you solving with the product? What benefits have you realized?

Saving money. Many of our distributors charge a fee for paper orders and fax processing. EDI definitely saves money. Also the orders process through our office so we can track sales by vendor and customer.


Small-Business
(11-50 employees)
Validated Reviewer
Verified Current User
Review Source

“Highly recommend”

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What do you like best?

Customer support is spot on.

Program is easy to use.

What do you dislike?

Nothing to report on as a "dislike". Everything works well for our needs.

What problems are you solving with the product? What benefits have you realized?

Communication with customers is streamlined with MYB2B.


Small-Business
(2-10 employees)
Validated Reviewer
Verified Current User
Review Source

“Great service, easy, effective, and economical”

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What do you like best?

Customer service has been extremely responsive thus far.

What do you dislike?

Myb2b interface could be a little more user friendly.

What problems are you solving with the product? What benefits have you realized?

PO receipt and invoicing. Both have worked flawlessly thus far.


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