Really impressed with MyAlice. I was able to connect it with my Shopify account quickly and have it running in a matter of minutes. The process was very easy to complete and get going. Connecting to my social channels was just as easy. The dashboard in MyAlice is well designed so you can easily navigate to each section and gain insight quickly. If you need to build a chat bot, they have a drag and drop builder that makes it simple for even a complete novice to build a dialog flow. Review collected by and hosted on G2.com.

Overall I really like the platform. My main complaint is that they lack email platform integrations at the moment. I did see they plan to offer this. For me this is an important channel, so I hope they offer it soon. Review collected by and hosted on G2.com.

We love the way it integrates various channels into a clean UI that really helps our team stay on top of customer service. It is quite easy to navigate and very straightforward. Review collected by and hosted on G2.com.

At the time of this writing, we do not have the option to translate it into multiple languages. We are based out of Brazil and it would be really nice not to have to rely on the Chrome Translator to get the UI in Portuguese. Review collected by and hosted on G2.com.

MyAlice is a good system that can be used to manage multiple modes of communication in a single dashboard, Manage access to the team members with the dashboard. Having the integrations like WhatsApp, Mobile App Plugin, Messenger and Instagram Chat give full control over the shop Review collected by and hosted on G2.com.

Currently, it is suitable only for the WooCommerece and Shopify customers but they have promised for the Magneto and Big Commerce and it is slow. Review collected by and hosted on G2.com.

They pull out all order history for each customer so there is no need to look up into Shopify which is so handy.... You are also able to manage more incoming messages from your customers from different sales channels which is great too. But...Described below. Review collected by and hosted on G2.com.

They are missing email. This is just a must-have feature as most of the incoming support queries are coming from email. Also, you are not able to manage more Shopify stores from 1 admin. There are a lot of agencies, business owners who handle more than 1 store. So logging in into multiple accounts is just taking too long... Review collected by and hosted on G2.com.

Decent help help desk tools are hard to

come by. A Helpdesk tool for Shopify is

even rarer.

MyAlice Came out of the gate as the more

mature solution of the punch, providing a

mobile app which makes it really

convenient to answer Customer queries on

the go. Put that together with email

support which is supposed to come later

this year, you have yourself a near

complete solution. Review collected by and hosted on G2.com.

The monthly active limits may seem low,

but it makes sense for running a small

number of brands. Review collected by and hosted on G2.com.

I manage quite a few fanpage channels and websites with wordpress open source, the MyAlice application is really necessary for my staff to consult customers in multi-channel, I am very satisfied with the speed and the staff is very great with. Review collected by and hosted on G2.com.

about the basic, this application is only own the application and new, need to time to development Review collected by and hosted on G2.com.

MyAlice flow is very smooth and stable. I have used multiple scripts on my woo-comm store but this is amazing. The handling is more reliable and the product is super affordable. Review collected by and hosted on G2.com.

I don't like the UI ia bit, but seems like they are improving on it very fast.

Hopefully we will see there new UI soon, the team is active and response quickly. Review collected by and hosted on G2.com.

I like the fact it is MAU-based pricing which means only the customers who actually interacted with chat are the one that I pay for. Review collected by and hosted on G2.com.

Some minor bugs here and there, but the team is very responsive to my bug reports and address them fairly quickly Review collected by and hosted on G2.com.

Whilst there was a slight learning curve, it supports all the key social media channels and you can view all shopify orders in one place for the customer who contacts you. Review collected by and hosted on G2.com.

It's not always the most intuitive in UI/UX. I would like a multilanguage system for the backend and for the live chat widget. Review collected by and hosted on G2.com.

MyAlice provides a solid all in one chat solution for integrating different channels of communication. We use it in our store where we have rather complex products for sale. Review collected by and hosted on G2.com.

Setting it up requires adding a little code snippet in WordPress, this is easy but I at first struggled to find it. Review collected by and hosted on G2.com.