AN
Verified User in Computer & Network Security
"CSR Advocate III"
5/5
What do you like best about my.SQM Auto QA?

Gives tips on how to help the member so we can help them Review collected by and hosted on G2.com.

What do you dislike about my.SQM Auto QA?

the bad surveys- also, need the customer complains on company Review collected by and hosted on G2.com.

Response from SQM Group of my.SQM Auto QA
Edit edit

Thank you so much for your positive review of our mySQM™ - Customer Service QA Software. It means a lot to us that you took the time to share your thoughts with the rest of our community and us.

Thanks again for your kind words and for being a fantastic customer.

Sincerely,

SQM’s Team

AN
Verified User in Electrical/Electronic Manufacturing
"LIKE BEING ABLE TO SEE MY RESULTS"
5/5
What do you like best about my.SQM Auto QA?

Being able to monitor how I am doing keeps me on track Review collected by and hosted on G2.com.

What do you dislike about my.SQM Auto QA?

no downfalls i have seen really like this app Review collected by and hosted on G2.com.

Response from SQM Group of my.SQM Auto QA
Edit edit

Thank you so much for your positive review of our mySQM™ - Customer Service QA Software. It means a lot to us that you took the time to share your thoughts with the rest of our community and us.

Thanks again for your kind words and for being a fantastic customer.

Sincerely,

SQM’s Team

AN
Verified User in Consumer Services
"Pretty good besides the fact that it takes a whole year to reach SQM goals."
4.5/5
What do you like best about my.SQM Auto QA?

Helps to know what accounts expect when calling customer service Review collected by and hosted on G2.com.

What do you dislike about my.SQM Auto QA?

We are not surveyed enough. in Online Support Review collected by and hosted on G2.com.

Response from SQM Group of my.SQM Auto QA
Edit edit

We sincerely appreciate you taking the time to share your experience with us!

Thank you for letting us know about the aspects you dislike. Your feedback helps us do better. We will share your opinion with our team and work on it promptly and accurately.

Sincerely,

SQM’s Team

John B.
JB
John B.
BDE Operations Sergeant Major
Mid-Market (51-1000 emp.)
"J. Barry"
4.5/5
What do you like best about my.SQM Auto QA?

Refreshed look and feel. Really seems.like an improvement Review collected by and hosted on G2.com.

What do you dislike about my.SQM Auto QA?

Love the new portal and the mySQM QA looks great Review collected by and hosted on G2.com.

Response from SQM Group of my.SQM Auto QA
Edit edit

Thank you so much for your positive feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software.

Thanks again for your kind words and for being a fantastic customer.

Sincerely,

SQM’s Team

RP
Renee P.
Manager Operations
Mid-Market (51-1000 emp.)
"Awesome stuff!"
5/5
What do you like best about my.SQM Auto QA?

The reporting capabilities, very intuitive and attractive. Ease of using the portal. Review collected by and hosted on G2.com.

What do you dislike about my.SQM Auto QA?

Nothing seems to be an issue according to the demo. Review collected by and hosted on G2.com.

Response from SQM Group of my.SQM Auto QA
Edit edit

Dear Renee,

Thank you so much for your positive feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software.

Thanks again for your kind words and for being a fantastic customer.

Sincerely,

SQM’s Team

ET
eric t.
"useful and easy to use"
3.5/5
What do you like best about my.SQM Auto QA?

It tells me direct information at a glance and makes it easy to assess my performance Review collected by and hosted on G2.com.

What do you dislike about my.SQM Auto QA?

Not always clear and doesnt always give negative information which can help clarify Review collected by and hosted on G2.com.

Response from SQM Group of my.SQM Auto QA
Edit edit

Dear Eric,

We sincerely appreciate you taking the time to share your experience with us!

Thank you for letting us know about the aspects you dislike. Your feedback helps us do better. We will share your opinion with our team and work on it promptly and accurately.

Sincerely,

SQM’s Team

Verified User in Hospital & Health Care
UH
Verified User in Hospital & Health Care
"Great experience"
5/5
What do you like best about my.SQM Auto QA?

I like that when you get surveys you can play games with the coins to earn real money. It feels like getting tips for a job well done. I also like that you can hear what the customer has to say about you from the survey screen. Review collected by and hosted on G2.com.

What do you dislike about my.SQM Auto QA?

Nothing I do wish that it would specify for the agent when there are transfers, someone may be talking about another agent they spoke with Review collected by and hosted on G2.com.

Response from SQM Group of my.SQM Auto QA
Edit edit

We sincerely appreciate you taking the time to share your experience with us! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software.

We’re grateful that we had the opportunity to serve you.

Sincerely,

SQM’s Team

DP
DANA P.
CUSTOMER ADVOCATE 2
Mid-Market (51-1000 emp.)
"It is a wonderful program"
5/5
What do you like best about my.SQM Auto QA?

It let's me know quickly what the members are thinking about my customer service. Review collected by and hosted on G2.com.

What do you dislike about my.SQM Auto QA?

I wish we could hear the full recording. Review collected by and hosted on G2.com.

Response from SQM Group of my.SQM Auto QA
Edit edit

Dear Dana,

We sincerely appreciate you taking the time to share your experience with us! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software.

We’re grateful that we had the opportunity to serve you.

Sincerely,

SQM’s Team

AN
Verified User in Insurance
"SQM"
5/5
What do you like best about my.SQM Auto QA?

A great was to gain prespective of the caller to improve overall satisfaction. Review collected by and hosted on G2.com.

What do you dislike about my.SQM Auto QA?

It may not take in to account that the caller caller the incorrect dept which results in them saying call not resolved or multiple calls Review collected by and hosted on G2.com.

Response from SQM Group of my.SQM Auto QA
Edit edit

Thank you so much for your feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software.

Thank you for letting us know about the aspects you dislike. We will bring your feedback to our team’s attention and work on it promptly and accurately.

Sincerely,

SQM’s Team

MR
MiChedra R.
"World Class employee survey!"
5/5
What do you like best about my.SQM Auto QA?

It makes me wants to stay on top of my customer service world class game. I love competition and being the best rep to my members. It allows me to see how much they care and know that all my hard work is not going in vain. Review collected by and hosted on G2.com.

What do you dislike about my.SQM Auto QA?

There is a survey that was not good but it does not belong to me it belongs to my coworkers that I have advised management about but it's still there, not really MySQM fault. Review collected by and hosted on G2.com.

Response from Amber Seale of my.SQM Auto QA
Edit edit

Dear MiChedra,

Thank you for your detailed review of our mySQM™ - Customer Service QA Software. It means a lot to us that you took the time to share your thoughts with the rest of our community and us.

We’re grateful that we had the opportunity to serve you.

Sincerely,

SQM’s Team