JS
JASMINE S.
"DOESNT SCORE WELL"
0/5
What do you like best about my.SQM Auto QA?

THAT I CAN TRACK THE CALL TO REVIEW INFO Review collected by and hosted on G2.com.

What do you dislike about my.SQM Auto QA?

IT DOESN'T SCORE WELL, MEMBER PERCEPTION Review collected by and hosted on G2.com.

Response from SQM Group of my.SQM Auto QA
Edit edit

Dear Jasmine,

Thank you for posting a review and we’re sorry to hear that your experience was not up to your standards. Please feel free to reach out to support@sqmgroup.com, we would like the opportunity to talk and investigate your feedback further.

Sincerely,

SQM’s Team

AN
Verified User in Health, Wellness and Fitness
"I have had a good experience with sqm"
3.5/5
What do you like best about my.SQM Auto QA?

I can track my progress and see what my members say about our phone calls Review collected by and hosted on G2.com.

What do you dislike about my.SQM Auto QA?

sometimes I get a bad score and the member is not referring to me or something I said or did Review collected by and hosted on G2.com.

Response from SQM Group of my.SQM Auto QA
Edit edit

Thank you for your detailed review of our mySQM™ - Customer Service QA Software. It means a lot to us that you took the time to share your thoughts with the rest of our community and us.

Thank you for letting us know about the aspects you dislike. Your feedback helps us do better. We will share your opinion with our team and work on it promptly and accurately.

Sincerely,

SQM’s Team

AN
Verified User in Oil & Energy
"Real time evaluation"
4/5
What do you like best about my.SQM Auto QA?

I can log in at any time for the most recent update. Review collected by and hosted on G2.com.

What do you dislike about my.SQM Auto QA?

A poor review may not have anything to do with me and yet I am marked down for it. Review collected by and hosted on G2.com.

Response from SQM Group of my.SQM Auto QA
Edit edit

We sincerely appreciate you taking the time to share your experience with us!

Thank you for letting us know about the aspects you dislike. Your feedback helps us do better. We will share your opinion with our team and work on it promptly and accurately.

Sincerely,

SQM’s Team

CM
Charity M.
"Effortless Setup, But Needs Autonomous Dispute Feature"
4/5
What do you like best about my.SQM Auto QA?

I find my.SQM Auto QA to be very helpful in keeping track of my stats for phone calls and ensuring that I perform my best with customers. The setup process was straightforward and easy; we received a link along with a temporary password and username, allowing us to quickly access all the information we need. I appreciate the ability to look at reviews and feedback from callers and the support team, which helps in maintaining transparency and continuous improvement. The platform is beneficial in allowing us to dispute calls when issues that lead to low QA aren't our fault, as they might be due to company policies, thus preventing our QA from going down. Review collected by and hosted on G2.com.

What do you dislike about my.SQM Auto QA?

I dislike that I can't dispute calls or bad reviews directly. I have to go through my team leader, supervisor, or manager to contest a call or a negative review, which makes the process cumbersome for me. Additionally, the stress from negative feedback received in front of callers is another concern. It's frustrating when negative reviews are given despite doing my best, often due to factors beyond my control. I wish there was a feature to automatically filter out such calls or reviews based on their tone, length, or issue type, as it would help reduce unnecessary stress from unavoidable unhappy callers. Review collected by and hosted on G2.com.

Response from Amber Seale of my.SQM Auto QA
Edit edit

Dear Charity,

Thank you for your detailed review of our mySQM™ - Customer Service QA Software. It means a lot to us that you took the time to share your thoughts with the rest of our community and us.

Thank you for letting us know about the aspects you dislike. Your feedback helps us do better. We will share your opinion with our team and work on it promptly and accurately.

Sincerely,

SQM’s Team

AN
Verified User in Insurance
"it's been 4 months since my last review"
2.5/5
What do you like best about my.SQM Auto QA?

it makes my day fun to know I will get rewards for my hard work Review collected by and hosted on G2.com.

What do you dislike about my.SQM Auto QA?

waiting four months for a new reward is silly Review collected by and hosted on G2.com.

Response from SQM Group of my.SQM Auto QA
Edit edit

Thank you for review of our mySQM™ - Customer Service QA Software.

We appreciate your feedback.

Sincerely,

SQM’s Team

AN
Verified User in Insurance
"I got CS Finalist in 2024, I love SQM."
5/5
What do you like best about my.SQM Auto QA?

It keeps us accountable for our customer service. Review collected by and hosted on G2.com.

What do you dislike about my.SQM Auto QA?

It is a lot of member perception, over the quality of the information given to the member. Review collected by and hosted on G2.com.

Response from SQM Group of my.SQM Auto QA
Edit edit

Thank you for your review of our mySQM™ - Customer Service QA Software. It means a lot to us that you took the time to share your thoughts with the rest of our community and us.

Thanks again for being a fantastic customer.

Sincerely,

SQM’s Team

BB
Brittanee B.
Member and Provider Service Representative
Mid-Market (51-1000 emp.)
"Empowering Insights for Outstanding Customer Service"
5/5
What do you like best about my.SQM Auto QA?

I appreciate using MY.SQM Auto QA because it clearly demonstrates the quality of customer service I am delivering to both members and providers. It also helps me identify areas I may have overlooked and highlights aspects I need to improve. Review collected by and hosted on G2.com.

What do you dislike about my.SQM Auto QA?

I would say that the least helpful aspect is not being able to tell which call was which. Review collected by and hosted on G2.com.

Response from Amber Seale of my.SQM Auto QA
Edit edit

Dear Brittanee,

Thank you so much for your feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software.

Thank you for letting us know about the aspects you dislike. We will bring your feedback to our team’s attention and work on it promptly and accurately.

Sincerely,

SQM’s Team

HS
Hannah S.
"A great system that allows quick feedback and data retrieval."
5/5
What do you like best about my.SQM Auto QA?

Reporting is quick and efficient, it allows me to get what I need timely Review collected by and hosted on G2.com.

What do you dislike about my.SQM Auto QA?

There is nothing that I dislike or would change Review collected by and hosted on G2.com.

Response from SQM Group of my.SQM Auto QA
Edit edit

Dear Hannah,

We sincerely appreciate you taking the time to share your experience with us! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software.

We’re grateful that we had the opportunity to serve you.

Sincerely,

SQM’s Team

AN
Verified User in Hospital & Health Care
"Great experience."
5/5
What do you like best about my.SQM Auto QA?

Consistent feedback helps improve my calls. Review collected by and hosted on G2.com.

What do you dislike about my.SQM Auto QA?

Needs more context for complex call situations. Review collected by and hosted on G2.com.

Response from SQM Group of my.SQM Auto QA
Edit edit

We sincerely appreciate you taking the time to share your experience with us!

Thank you for letting us know about the aspects you dislike. Your feedback helps us do better. We will share your opinion with our team and work on it promptly and accurately.

Sincerely,

SQM’s Team

Marie A.
MA
Marie A.
Customer service
Mid-Market (51-1000 emp.)
"great services"
5/5
What do you like best about my.SQM Auto QA?

getting to see all feedback on how i am during my job Review collected by and hosted on G2.com.

What do you dislike about my.SQM Auto QA?

love everything. love that I can see all Review collected by and hosted on G2.com.

Response from SQM Group of my.SQM Auto QA
Edit edit

Dear Marie,

We sincerely appreciate you taking the time to share your experience with us! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software.

We’re grateful that we had the opportunity to serve you.

Sincerely,

SQM’s Team