JC
JAVARIE C.
"Nice and easy"
5/5
What do you like best about my.SQM Auto QA?

How easy it is to follow along with my scores. Review collected by and hosted on G2.com.

What do you dislike about my.SQM Auto QA?

Nothing really. I come here, see my scores and know how to progress and where. Review collected by and hosted on G2.com.

Response from SQM Group of my.SQM Auto QA
Edit edit

Dear Javarie,

We sincerely appreciate you taking the time to share your experience with us! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software.

We’re grateful that we had the opportunity to serve you.

Sincerely,

SQM’s Team

AN
Verified User in Insurance
Business partner of the seller or seller's competitor, not included in G2 scores.
"Keeps me up to date on my performance"
5/5
What do you like best about my.SQM Auto QA?

Lets you know where you stand on performance Review collected by and hosted on G2.com.

What do you dislike about my.SQM Auto QA?

I really dont dislike anything. Lots of information Review collected by and hosted on G2.com.

Response from SQM Group of my.SQM Auto QA
Edit edit

Thank you so much for your positive review of our mySQM™ - Customer Service QA Software. It means a lot to us that you took the time to share your thoughts with the rest of our community and us.

Thanks again for your kind words and for being a fantastic customer.

Sincerely,

SQM’s Team

AN
Verified User in Utilities
"when surveys come through on our end it is very clear and concise"
3.5/5
What do you like best about my.SQM Auto QA?

the information is presented nicely and is easy to read and figure out Review collected by and hosted on G2.com.

What do you dislike about my.SQM Auto QA?

it is hard when having agents callback for surveys days after the calls to get accurate information Review collected by and hosted on G2.com.

Response from SQM Group of my.SQM Auto QA
Edit edit

We sincerely appreciate you taking the time to share your experience with us!

Thank you for letting us know about the aspects you dislike. Your feedback helps us do better. We will share your opinion with our team and work on it promptly and accurately.

Sincerely,

SQM’s Team

EJ
Erin J.
Account Advocate
Insurance
Enterprise (> 1000 emp.)
"The site is easy to use and give pertinent informstion"
5/5
What do you like best about my.SQM Auto QA?

It is easy to use and the information is easy to obtain. Review collected by and hosted on G2.com.

What do you dislike about my.SQM Auto QA?

There are no downsides. The site is user friendly. Review collected by and hosted on G2.com.

Response from SQM Group of my.SQM Auto QA
Edit edit

Dear Erin,

We sincerely appreciate you taking the time to share your experience with us! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA

Software.

We’re grateful that we had the opportunity to serve you.

Sincerely,

SQM’s Team

KM
Krystal M.
"ALWAYS EASY TO UNDERSTAND"
4/5
What do you like best about my.SQM Auto QA?

EASE OF ACCESS IS DEFINTIELY A BIG THING FOR ME Review collected by and hosted on G2.com.

What do you dislike about my.SQM Auto QA?

i LIKE IT ALL ESPECIALLY ALL THE OPTIONS SO i KNOW WHERE i CAN IMPROVE Review collected by and hosted on G2.com.

Response from SQM Group of my.SQM Auto QA
Edit edit

We sincerely appreciate you taking the time to share your experience with us! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software.

We’re grateful that we had the opportunity to serve you.

Sincerely,

SQM’s Team

Verified User in Consumer Services
UC
Verified User in Consumer Services
Enterprise (> 1000 emp.)
"Easy to Use, Reliable, and Fast Every Day"
5/5
What do you like best about my.SQM Auto QA?

It's easy to use on a day to day basis. Very reliable and quick speeds. Review collected by and hosted on G2.com.

What do you dislike about my.SQM Auto QA?

The AI autosummary is not always correct so I have to spend a lot of time correcting it. Review collected by and hosted on G2.com.

Response from SQM Group of my.SQM Auto QA
Edit edit

We sincerely appreciate you taking the time to share your experience with us!

Thank you for letting us know about the aspects you dislike. Your feedback helps us do better. We will share your opinion with our team and work on it promptly and accurately.

Sincerely,

SQM’s Team

AN
Verified User in Consumer Services
"I find using my.SQM system is exceptional for tracking customer insights."
5/5
What do you like best about my.SQM Auto QA?

What makes mySQM auto QA such a game-changer is that it moves away from just "guessing" based on a handful of calls. Instead of hoping you catch a representative sample, the system listens to every single interaction. Review collected by and hosted on G2.com.

What do you dislike about my.SQM Auto QA?

While the AI handles the heavy lifting, it can sometimes miss sarcasm or nuance. It provides a ton of data, so you’ll need to focus on what truly matters most. Review collected by and hosted on G2.com.

Response from SQM Group of my.SQM Auto QA
Edit edit

Thank you for your detailed review of our mySQM™ - Customer Service QA Software. It means a lot to us that you took the time to share your thoughts with the rest of our community and us.

We’re grateful that we had the opportunity to serve you.

Sincerely,

SQM’s Team

AN
Verified User in Consumer Services
"So far, so good"
3.5/5
What do you like best about my.SQM Auto QA?

I can see where I need to improve and work from there. Review collected by and hosted on G2.com.

What do you dislike about my.SQM Auto QA?

When the member does leave any responses in the comments. Review collected by and hosted on G2.com.

Response from SQM Group of my.SQM Auto QA
Edit edit

Thank you for review of our mySQM™ - Customer Service QA Software.

We appreciate your feedback.

Sincerely,

SQM’s Team

AN
Verified User in Insurance
"Informative"
5/5
What do you like best about my.SQM Auto QA?

I love I receive real time surveys from members Review collected by and hosted on G2.com.

What do you dislike about my.SQM Auto QA?

I would like to know which member it came from as there are high call volume at times Review collected by and hosted on G2.com.

Response from SQM Group of my.SQM Auto QA
Edit edit

Thank you so much for your positive feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software.

We appreciate your feedback.

Sincerely,

SQM’s Team

TO
twiggy o.
"needs to be more user friendly"
2.5/5
What do you like best about my.SQM Auto QA?

dashboard has highlights so i can see all my scores Review collected by and hosted on G2.com.

What do you dislike about my.SQM Auto QA?

the different tabs are unclear of what they are for Review collected by and hosted on G2.com.

Response from SQM Group of my.SQM Auto QA
Edit edit

Dear Twiggy,

Thank you for review of our mySQM™ - Customer Service QA Software.

Thank you for letting us know about the aspects you dislike. We will bring your feedback to our team’s attention and work on it promptly and accurately.

Sincerely,

SQM’s Team