AN
Verified User in Utilities
"SQM IS VERY HELPFUL IN HELPING ME IMPROVE MY QUALITY OF WORK"
4.5/5
What do you like best about my.SQM Auto QA?

THE EASE OF USE AND BEING ABLE TO LOG IN ANYTIME Review collected by and hosted on G2.com.

What do you dislike about my.SQM Auto QA?

GRADING, BUT I DON'T THINK A LOT OF THAT HAS TO DO WITH SQM. IT COULD BE BECAUSE THE CUSTOMER SPOKE WITH SOMEONE ELSE Review collected by and hosted on G2.com.

Response from SQM Group of my.SQM Auto QA
Edit edit

We sincerely appreciate you taking the time to share your experience with us!

Thank you for letting us know about the aspects you dislike. Your feedback helps us do better. We will share your opinion with our team and work on it promptly and accurately.

Sincerely,

SQM’s Team

AN
Verified User in Health, Wellness and Fitness
"Easy to Navigate"
5/5
What do you like best about my.SQM Auto QA?

I enjoy seeing the feedback from my callers, it allows me to adjust course if I need to or develop skills that the members liked during our interaction. Review collected by and hosted on G2.com.

What do you dislike about my.SQM Auto QA?

At this time there is not anything I dislike. Review collected by and hosted on G2.com.

Response from SQM Group of my.SQM Auto QA
Edit edit

Thank you so much for your positive review of our mySQM™ - Customer Service QA Software. It means a lot to us that you took the time to share your thoughts with the rest of our community and us.

Thanks again for your kind words and for being a fantastic customer.

Sincerely,

SQM’s Team

AD
Ashley D.
"Gives a great insight to VoC and helps to see things we may not notice from our perspective."
4.5/5
What do you like best about my.SQM Auto QA?

It is beneficial to hear our customers' feedback, and see which areas they are scoring us high/low on. I also love that it has all the information to quickly determine which call it was in reference to. Review collected by and hosted on G2.com.

What do you dislike about my.SQM Auto QA?

I've gotten some feedback (not a lot, but from a couple of people) that the caller was not very friendly sounding? I'm not sure if it is automated or a person calling, but that was the feedback they gave when calling back in the next time. Review collected by and hosted on G2.com.

Response from SQM Group of my.SQM Auto QA
Edit edit

We sincerely appreciate you taking the time to share your experience with us!

Thank you for letting us know about the aspects you dislike. Your feedback helps us do better. We will share your opinion with our team and work on it promptly and accurately.

Sincerely,

SQM’s Team

ST
Szabolcs T.
Customer Service Manager
Mid-Market (51-1000 emp.)
"Had an amazing experience with the demo of the new mySQM QA Sofware."
5/5
What do you like best about my.SQM Auto QA?

I really like that we receive real life data from members surveys. It is also great that employees will be able to see where they rank and AI is also a great add on to the software. Review collected by and hosted on G2.com.

What do you dislike about my.SQM Auto QA?

I really liked everything that was presented to us. Review collected by and hosted on G2.com.

Response from SQM Group of my.SQM Auto QA
Edit edit

Dear Szabolcs,

Thank you so much for your positive feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software.

Thanks again for your kind words and for being a fantastic customer.

Sincerely,

SQM’s Team

AN
Verified User in Utilities
"I LIKE THE FORMAT AND WEBSITE"
5/5
What do you like best about my.SQM Auto QA?

I LOVE THAT I CAN READ WHAT THE CUSTOMER SAYS ABOUT ME , EASY TO USE Review collected by and hosted on G2.com.

What do you dislike about my.SQM Auto QA?

I DO NOT LIKE THAT MY SCORE MAYBE EFFECTED BY PREVIOUS CALLS THAT I HAD NOTHNING TO DO WITH Review collected by and hosted on G2.com.

Response from SQM Group of my.SQM Auto QA
Edit edit

Thank you so much for your feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software.

Thank you for letting us know about the aspects you dislike. Your feedback helps us do better. We will share your opinion with our team and work on it promptly and accurately.

Sincerely,

SQM’s Team

AN
Verified User in Insurance
"VERY LIKELY TO RECOMMEND SQM"
4.5/5
What do you like best about my.SQM Auto QA?

I LIKE THE FACT THAT WE CAN SEE WHAT THE MEMBER HAS TO SAY ABOUT OUR CONVERSATION Review collected by and hosted on G2.com.

What do you dislike about my.SQM Auto QA?

THERE IS NOTHING THAT I DON'T LIKE ABOUT SQM Review collected by and hosted on G2.com.

Response from SQM Group of my.SQM Auto QA
Edit edit

We sincerely appreciate you taking the time to share your experience with us! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software.

We’re grateful that we had the opportunity to serve you.

Sincerely,

SQM’s Team

AN
Verified User in Insurance
"people dont always seem to understand the questions"
3.5/5
What do you like best about my.SQM Auto QA?

when you read the good responses detailing what they liked. Review collected by and hosted on G2.com.

What do you dislike about my.SQM Auto QA?

When people seem confused or annoyed with the questions so they give negative responses. Review collected by and hosted on G2.com.

Response from SQM Group of my.SQM Auto QA
Edit edit

We sincerely appreciate you taking the time to share your experience with us!

Thank you for letting us know about the aspects you dislike. Your feedback helps us do better. We will share your opinion with our team and work on it promptly and accurately.

Sincerely,

SQM’s Team

AN
Verified User in Medical Devices
"Helping us know what we are doing right!"
5/5
What do you like best about my.SQM Auto QA?

I like that we get noticed for what we do! Review collected by and hosted on G2.com.

What do you dislike about my.SQM Auto QA?

When I have to dispute a call. There was a call linked to me and the complaint was from a previous call. Review collected by and hosted on G2.com.

Response from SQM Group of my.SQM Auto QA
Edit edit

We sincerely appreciate you taking the time to share your experience with us!

Thank you for letting us know about the aspects you dislike. Your feedback helps us do better. We will share your opinion with our team and work on it promptly and accurately.

Sincerely,

SQM’s Team

AN
Verified User in Consumer Services
"i assist insurance members with policy questions, benefits and etc."
5/5
What do you like best about my.SQM Auto QA?

i like that i can see my surverys here and scores so i can stay up to date with my stats. Review collected by and hosted on G2.com.

What do you dislike about my.SQM Auto QA?

i like everything about my.sqm. i dont have any dislikes. Review collected by and hosted on G2.com.

Response from SQM Group of my.SQM Auto QA
Edit edit

We sincerely appreciate you taking the time to share your experience with us! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software.

We’re grateful that we had the opportunity to serve you.

Sincerely,

SQM’s Team

AN
Verified User in Health, Wellness and Fitness
"SQM for me and you"
4.5/5
What do you like best about my.SQM Auto QA?

SQM is user- friendly and colorful. The whitespace is easy on the eyes and cluttered. Review collected by and hosted on G2.com.

What do you dislike about my.SQM Auto QA?

I do not have any dislikes to submit. I have used it a few times and so far, it is helpful. Review collected by and hosted on G2.com.

Response from SQM Group of my.SQM Auto QA
Edit edit

Thank you so much for your positive feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software.

Thanks again for your kind words and for being a fantastic customer.

Sincerely,

SQM’s Team