AA
Alexis A.
"Love being able to see my progress."
5/5
What do you like best about my.SQM Auto QA?

Knowing what needs improvement if any and being able to see the members comments. Review collected by and hosted on G2.com.

What do you dislike about my.SQM Auto QA?

I do not have any negative things to say. Review collected by and hosted on G2.com.

Response from Amber Seale of my.SQM Auto QA
Edit edit

Thank you for your detailed review of our mySQM™ - Customer Service QA Software. It means a lot to us that you took the time to share your thoughts with the rest of our community and us.

We’re grateful that we had the opportunity to serve you.

Sincerely,

SQM’s Team

Verified User in Hospital & Health Care
CH
Verified User in Hospital & Health Care
"it was fantastic"
2.5/5
What do you like best about my.SQM Auto QA?

The best part of my.SQM are the prizes and games Review collected by and hosted on G2.com.

What do you dislike about my.SQM Auto QA?

i dont feel that there are enough calls listened to. Review collected by and hosted on G2.com.

Response from SQM Group of my.SQM Auto QA
Edit edit

Thank you for review of our mySQM™ - Customer Service QA Software.

We appreciate your feedback.

Sincerely,

SQM’s Team

AN
Verified User in Medical Practice
"Very concise and easy to use"
5/5
What do you like best about my.SQM Auto QA?

Easy to look up data and feedback that is also integrated with our systems. Review collected by and hosted on G2.com.

What do you dislike about my.SQM Auto QA?

Only downside that I wish would change is it times out too fast while using, have to refresh often. Review collected by and hosted on G2.com.

Response from Amber Seale of my.SQM Auto QA
Edit edit

Thank you so much for your feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software.

Thank you for letting us know about the aspects you dislike. We will bring your feedback to our team’s attention and work on it promptly and accurately.

Sincerely,

SQM’s Team

Verified User in Insurance
UI
Verified User in Insurance
"Easy tool to review"
3.5/5
What do you like best about my.SQM Auto QA?

Easy to understand and navigate between the options Review collected by and hosted on G2.com.

What do you dislike about my.SQM Auto QA?

bad reviews will lower your score even when they are in the wrong dept Review collected by and hosted on G2.com.

Response from SQM Group of my.SQM Auto QA
Edit edit

We sincerely appreciate you taking the time to share your experience with us!

Thank you for letting us know about the aspects you dislike. Your feedback helps us do better. We will share your opinion with our team and work on it promptly and accurately.

Sincerely,

SQM’s Team

Verified User in Consumer Services
UC
Verified User in Consumer Services
"Great"
5/5
What do you like best about my.SQM Auto QA?

Seeing my scores as it helps me see where I am at. Review collected by and hosted on G2.com.

What do you dislike about my.SQM Auto QA?

I don't really have a dislike at the moment. Review collected by and hosted on G2.com.

Response from SQM Group of my.SQM Auto QA
Edit edit

Thank you so much for your positive review of our mySQM™ - Customer Service QA Software. It means a lot to us that you took the time to share your thoughts with the rest of our community and us.

Thanks again for your kind words and for being a fantastic customer.

Sincerely,

SQM’s Team

SL
shay l.
"I LOVE ALL THE INFO THAT SQM PROVIDES"
5/5
What do you like best about my.SQM Auto QA?

ALL OF THE INFO THAT YOU CAN ACCESS USING THE SYSTEM Review collected by and hosted on G2.com.

What do you dislike about my.SQM Auto QA?

SOMETIMES IT GETS VERY COMPLICATED FILTERING THE RIGHT INFO NEEDED Review collected by and hosted on G2.com.

Response from Amber Seale of my.SQM Auto QA
Edit edit

Thank you so much for your positive review of our mySQM™ - Customer Service QA Software. It means a lot to us that you took the time to share your thoughts with the rest of our community and us.

Thanks again for your kind words and for being a fantastic customer.

Sincerely,

SQM’s Team

JC
Jamie C.
SUPERVISOR
Enterprise (> 1000 emp.)
"Lightning-Fast Responses Make All the Difference"
5/5
What do you like best about my.SQM Auto QA?

QUICK RESPONSES EASE OF USE USER FRIENDLY CUSTOMER SUPPORT Review collected by and hosted on G2.com.

What do you dislike about my.SQM Auto QA?

THERE IS NOTHING I DISLIKE ABOUT IT IT IS A GREAT RESOURCE Review collected by and hosted on G2.com.

Response from Amber Seale of my.SQM Auto QA
Edit edit

Dear Jamie,

Thank you so much for your positive feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software.

Thanks again for your kind words and for being a fantastic customer.

Sincerely,

SQM’s Team

AN
Verified User in Medical Practice
"It allows me to continue to give exceptional service."
5/5
What do you like best about my.SQM Auto QA?

It motivates me to continue in the direction I need to be. Review collected by and hosted on G2.com.

What do you dislike about my.SQM Auto QA?

How you can get one bad review and it brings your score down a lot. When you get positive reviews it goes up a little. Review collected by and hosted on G2.com.

Response from Amber Seale of my.SQM Auto QA
Edit edit

Thank you so much for your feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software.

Thank you for letting us know about the aspects you dislike. We will bring your feedback to our team’s attention and work on it promptly and accurately.

Sincerely,

SQM’s Team

Verified User in Insurance
UI
Verified User in Insurance
"Have enjoyed the game4s, the site and the information provided"
5/5
What do you like best about my.SQM Auto QA?

the games and prizes are nice, it is a great tool to track performance Review collected by and hosted on G2.com.

What do you dislike about my.SQM Auto QA?

no complaints at all regarding site, functions very well. Review collected by and hosted on G2.com.

Response from SQM Group of my.SQM Auto QA
Edit edit

Thank you so much for your positive review of our mySQM™ - Customer Service QA Software. It means a lot to us that you took the time to share your thoughts with the rest of our community and us.

Thanks again for your kind words and for being a fantastic customer.

Sincerely,

SQM’s Team

Verified User in Hospital & Health Care
UH
Verified User in Hospital & Health Care
Enterprise (> 1000 emp.)
"It's the best! It helps me know what wonderful job I am doing when helping every customer!"
5/5
What do you like best about my.SQM Auto QA?

I love being able to check my progress on the platform. Keeping me updated. When you see great scores it encourages you more. Review collected by and hosted on G2.com.

What do you dislike about my.SQM Auto QA?

I have no dislike with the platform. I enjoy the use of it. Review collected by and hosted on G2.com.

Response from Amber Seale of my.SQM Auto QA
Edit edit

We sincerely appreciate you taking the time to share your experience with us! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software.

Thanks again for your kind words and for being a fantastic customer.

Sincerely,

SQM’s Team