I come from a programming background, and I really appreciate Mux’s API support. It lets us create video assets through the API, and overall I like the live-stream creation experience they provide.
From a UI/UX perspective, it’s solid. Since Mux is very API-oriented, it doesn’t put as much emphasis on the UI, but you can still create video assets and set up live streams through the Mux portal. It also surfaces metrics. They provide a player and player wrappers for different mobile app platforms as well, which helps with analytics and with understanding video playback on client devices.
On the content delivery side, they serve video in an adaptive streaming format, and it works well without issues. I do use it in production. For live streaming, though, there’s a bit more delay than with other services. I’m seeing around 30 seconds of delay, and I’ve used other services with lower latency.
Pricing feels okay and reasonable for companies that want a stable solution and don’t want to maintain a CDN delivery network themselves. That said, if you go with open-source or other cheaper options, you can reduce costs. You can also reach out to them for an enterprise deal.
Support is the main area where I’d like to see improvement. It often takes more than 24 hours for them to respond to me. I might be in a different time zone, which could be part of it, but I still expect faster responses to support tickets. On weekends, it can take around 48 to 72 hours to get a reply.
Also they support auto genaration of subtitle as well. I am not sure those thing they implemented using ai or not. But they market it as ai feature. Review collected by and hosted on G2.com.
They initially supported multiple quality options for static rendition, like 320p, 480p, 720p, and 1080p. Later, they revised it to only three options: high, medium, and low.
On one project, I faced issues while streaming. Since the live streaming feature was on the app side, the live stream kept disconnecting multiple times on moderate network speeds, and I even faced the same issue on 5G as well.
Pricing-wise, it feels a bit heavy for a startup. Review collected by and hosted on G2.com.
