Easy to use User Interface, fast operations, regular updates and quick support. Its value for money software with Automated email updates related to payroll, regional tax systems and is easy to onboard. AI integration of tax benefit systems/schemes will help end users. Review collected by and hosted on G2.com.

OTP on email to log in every 30 days, either it should be linked with email mobile OTP or password and not both. Review collected by and hosted on G2.com.

I genuinely appreciate how responsive and accommodating the Multiplier support team is, particularly Ms. Deepikaa Parthiban, who stands out for her helpfulness in dealing with my contract revisions and any questions I had about payroll updates. The quick responses and proactive communication from the support staff greatly contributed to solving all of my concerns, keeping me updated throughout processes that required time. Additionally, Multiplier's platform is easy to set up and user-friendly, requiring just a personal email for registration and providing all necessary work-related information such as HR details seamlessly upon login. This ease of access and the comprehensive nature of available resources underscore how effectively Multiplier meets my work-related needs. Overall, using Multiplier has been a positive, efficient experience that I would highly recommend to colleagues. Review collected by and hosted on G2.com.

I see that the Multiplier portal could be improved. A more intuitive way to initiate a chat with the support team directly within the portal would be beneficial. Although there is a chat feature, it's unclear how to start a conversation because I can't locate where to type my message. Additionally, having a 'chat support team' option in the menu for easy access would help ensure all conversation history is stored in one place, making it more organized and efficient for addressing issues. Review collected by and hosted on G2.com.

My experience with the customer service team was REALLY positive. The agent (Dilnawaj) who assisted me was very responsive and guided me through the documentation needed to move forward. I even had trouble uploading one of the required documents through the portal, but this agent immediately stepped in, prioritized my case, and helped upload the file. His sense of urgency and proactive support really made a difference, especially since my payment had already been delayed. Review collected by and hosted on G2.com.

With the onboarding process: the agent assigned to me never reached out, even after two days. I uploaded my bank account details, but I was not contacted at all throughout the entire week. From what I saw on the website, onboarding should only take about two days, but in my case it was delayed, which also caused a delay in my payment scheduled for the 25th. At that point, my bank account was still not verified, which was frustrating.

Overall, while I was disappointed with the lack of communication from the onboarding agent, I do recognize that this may not reflect the process as a whole. Every other interaction has been smooth, and the customer service Agent Dilnawaj deserves credit for his excellent support. I’m still waiting for my payment to go through, so I hope everything is resolved soon.

Thank you. Review collected by and hosted on G2.com.

I appreciate the health insurance through Vitality, which I find to be beneficial. However, it is important to note that this service is not managed by Multiplier directly. Review collected by and hosted on G2.com.

I am frustrated by the persistent errors in the address information on payslips generated by Multiplier. Both my address and their address are consistently incorrect on all payslips, causing significant issues, especially with processes like mortgage applications. Additionally, I find the support team unhelpful, as interacting with them feels ineffective. They suggest updating information in the app, yet the payslips fail to reflect these updates, which is incredibly frustrating. The company's inability to correctly address such a fundamental aspect severely undermines its reliability as a payroll service. Review collected by and hosted on G2.com.

The Multiplier team is highly collaborative and supportive, and we have been working with them for over three years. They are steadfast in their approach — if something we inquire about is not available, they proactively look for alternatives rather than giving a direct no. This makes integration with them much smoother and easier. Working with Viren, our PIC, has also been a great experience. We collaborate with him regularly, and he is always available to jump on a call whenever needed. The platform itself is very user-friendly, and overall we are happy with both the product and the team. Review collected by and hosted on G2.com.

Nothing as such, we are happy with the product and the team! Review collected by and hosted on G2.com.

I had a great experience with Multiplier, especially thanks to Rohini. She was quick, clear, and very supportive in answering my questions about my new contract and payroll details. Her guidance made the transition process smooth and worry-free. I really appreciate her professionalism and responsiveness.

— Benjamapond K Review collected by and hosted on G2.com.

So far everything has been smooth — the only challenge is that costs and deductions can be a bit complex to understand at first. But with Rohini’s clear guidance, it became much easier. Review collected by and hosted on G2.com.

The attention from Ishita Sharma of the CS team at Multiplier has always been quick and effective at all times. It is easy to use and has many available features. I frequently use it to review payroll receipts, I integrated quickly, the system is well implemented. Review collected by and hosted on G2.com.

So far I haven't had any problems; everything has worked excellently. Review collected by and hosted on G2.com.

I appreciate Multiplier for its ease of use, making tasks like generating invoices and linking them to my local bank account straightforward and efficient. The initial setup process is incredibly simple, which removed any potential barriers to getting started, described as 'easy as 1, 2, 3.' I also find the chat support to be impressively quick when it comes to resolving any concerns, which adds to a seamless user experience. Overall, these features make Multiplier highly recommendable, as reflected in my likelihood to recommend it as a 10 out of 10. Review collected by and hosted on G2.com.

I hope there is an option for automatic 'Rate' computation when generating invoice - so I don't need to manually do it. Review collected by and hosted on G2.com.

I really appreciate the clean and intuitive user interface along with the easy-to-navigate dashboard, which makes daily tasks straightforward and efficient. The platform is user-friendly and doesn’t require a steep learning curve, which I find very practical. In addition, the customer support team is highly responsive and always helpful whenever I have a query, which adds a lot of value to the overall experience. Review collected by and hosted on G2.com.

The main challenge I’ve faced is the occasional delay in processing, particularly when it comes to payouts. Since timely payments are critical, even small delays can create uncertainty. If this aspect could be made more consistent and predictable, the platform would feel even more reliable. Review collected by and hosted on G2.com.

The software is good. It's has good UI UX and easy to understand. They also assign us a dedicated onboarding manager. The payment settlement time is fast. But sometimes whenever there is a problem in onboarding it take time for the Credas verification. Rest 98% of time it gets activated within 24 hours. Review collected by and hosted on G2.com.

sometimes whenever there is a problem in onboarding it take time for the Credas verification. Rest 98% of time it gets activated within 24 hours. Review collected by and hosted on G2.com.