--- title: MSP360 Backup Reviews meta\_title: 'MSP360 Backup Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 551 reviews by the users' company size, role or industry to find out how MSP360 Backup works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 551 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Backup url: https://www.g2.com/categories/backup --- ### MSP360 Backup Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** of MSP360 Backup, enjoying efficient support and a user-friendly dashboard. [(48 mentions)](https://www.g2.com/products/msp360-backup/reviews?filters%5Bsentiment_snippet%5D=1505463&qs=pros-and-cons#reviews) Users value the **dependable automated backups** of MSP360 Backup, ensuring data safety and manageable restoration with ease. [(32 mentions)](https://www.g2.com/products/msp360-backup/reviews?filters%5Bsentiment_snippet%5D=1506603&qs=pros-and-cons#reviews) Users value the **excellent customer support** of MSP360 Backup, highlighting responsiveness and knowledgeable representatives. [(20 mentions)](https://www.g2.com/products/msp360-backup/reviews?filters%5Bsentiment_snippet%5D=1506588&qs=pros-and-cons#reviews) Users appreciate the **seamless integration** of MSP360 Backup with both cloud and file-based backups, enhancing their experience. [(19 mentions)](https://www.g2.com/products/msp360-backup/reviews?filters%5Bsentiment_snippet%5D=1506060&qs=pros-and-cons#reviews) Users find the **easy setup** of MSP360 Backup impressive, enabling quick integration into their backup routines effortlessly. [(18 mentions)](https://www.g2.com/products/msp360-backup/reviews?filters%5Bsentiment_snippet%5D=1505904&qs=pros-and-cons#reviews) Users find the **poor interface design** of MSP360 Backup challenging, leading to a complicated backup setup experience. [(10 mentions)](https://www.g2.com/products/msp360-backup/reviews?filters%5Bsentiment_snippet%5D=1506390&qs=pros-and-cons#reviews) Users face **backup issues** with limited options for full system images, complicating restoration across different systems. [(9 mentions)](https://www.g2.com/products/msp360-backup/reviews?filters%5Bsentiment_snippet%5D=1505231&qs=pros-and-cons#reviews) Users desire a **lack of backup options** with a one-click solution, finding the current process cumbersome. [(9 mentions)](https://www.g2.com/products/msp360-backup/reviews?filters%5Bsentiment_snippet%5D=1505092&qs=pros-and-cons#reviews) Users express frustration over **poor customer support** and incomplete API leading to onboarding difficulties. [(9 mentions)](https://www.g2.com/products/msp360-backup/reviews?filters%5Bsentiment_snippet%5D=1502869&qs=pros-and-cons#reviews) Users experience a **learning difficulty** with MSP360 Backup, needing time to navigate its options and settings effectively. [(7 mentions)](https://www.g2.com/products/msp360-backup/reviews?filters%5Bsentiment_snippet%5D=1504282&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of MSP360 Backup ##### 1. Ease of Use Users appreciate the **ease of use** of MSP360 Backup, enjoying efficient support and a user-friendly dashboard. [ See 48 mentions ](https://www.g2.com/products/msp360-backup/reviews?filters%5Bsentiment_snippet%5D=1505463&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Cloud Backup That Just Works. Really!" What do you like about MSP360 Backup? Cloud Backup that is easy to manage. Really! ![Rishabh S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rishabh S.") RS Rishabh S. 4.5/5 "Effortless Backups with Seamless Cloud Integration" What do you like about MSP360 Backup? I appreciate how MSP360 Backup works seamlessly with both legacy file-based backups in incremental mode and Azure cloud-based backups on the hot tier. ##### 2. Backup Solutions Users value the **dependable automated backups** of MSP360 Backup, ensuring data safety and manageable restoration with ease. [ See 32 mentions ](https://www.g2.com/products/msp360-backup/reviews?filters%5Bsentiment_snippet%5D=1506603&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Effective, Feature-Rich Backup Solution with Great Support" What do you like about MSP360 Backup? Reliable, well supported, versatile, and cost-effective backup solution. The product has evolved and improved in many ways over the years that we have ![Troy S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Troy S.") TS Troy S. Small-Business (50 or fewer emp.) 5.0/5 "MSP360 has been a game changer in terms of centralized management!" What do you like about MSP360 Backup? Centralized management of a large number of customers' backups from a single management console. Also, their customer service and response time is abs ##### 3. Customer Support Users value the **excellent customer support** of MSP360 Backup, highlighting responsiveness and knowledgeable representatives. [ See 20 mentions ](https://www.g2.com/products/msp360-backup/reviews?filters%5Bsentiment_snippet%5D=1506588&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Effective, Feature-Rich Backup Solution with Great Support" What do you like about MSP360 Backup? Reliable, well supported, versatile, and cost-effective backup solution. The product has evolved and improved in many ways over the years that we have ![Troy S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Troy S.") TS Troy S. Small-Business (50 or fewer emp.) 5.0/5 "MSP360 has been a game changer in terms of centralized management!" What do you like about MSP360 Backup? Centralized management of a large number of customers' backups from a single management console. Also, their customer service and response time is abs ##### 4. Features Users appreciate the **seamless integration** of MSP360 Backup with both cloud and file-based backups, enhancing their experience. [ See 19 mentions ](https://www.g2.com/products/msp360-backup/reviews?filters%5Bsentiment_snippet%5D=1506060&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Effective, Feature-Rich Backup Solution with Great Support" What do you like about MSP360 Backup? Reliable, well supported, versatile, and cost-effective backup solution. The product has evolved and improved in many ways over the years that we have ![Rishabh S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rishabh S.") RS Rishabh S. 4.5/5 "Effortless Backups with Seamless Cloud Integration" What do you like about MSP360 Backup? I appreciate how MSP360 Backup works seamlessly with both legacy file-based backups in incremental mode and Azure cloud-based backups on the hot tier. ##### 5. Easy Setup Users find the **easy setup** of MSP360 Backup impressive, enabling quick integration into their backup routines effortlessly. [ See 18 mentions ](https://www.g2.com/products/msp360-backup/reviews?filters%5Bsentiment_snippet%5D=1505904&qs=pros-and-cons#reviews) See Related User Reviews ![Rishabh S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rishabh S.") RS Rishabh S. 4.5/5 "Effortless Backups with Seamless Cloud Integration" What do you like about MSP360 Backup? I appreciate how MSP360 Backup works seamlessly with both legacy file-based backups in incremental mode and Azure cloud-based backups on the hot tier. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "MSP360 is easy and intuitive to use" What do you like about MSP360 Backup? The software from installation through initial setup is easy and intuitive. ### 5 Cons or Disadvantages of MSP360 Backup ##### 1. Poor Interface Design Users find the **poor interface design** of MSP360 Backup challenging, leading to a complicated backup setup experience. [ See 10 mentions ](https://www.g2.com/products/msp360-backup/reviews?filters%5Bsentiment_snippet%5D=1506390&qs=pros-and-cons#reviews) See Related User Reviews DR David R. 4.5/5 "Dependable Backup Solution with Intuitive Interface" What do you dislike about MSP360 Backup? One thing I’ve noticed with MSP360 Backup is that setting up backups for multiple devices or more complex setups can feel a bit time-consuming and tri AL Antti L. Small-Business (50 or fewer emp.) 4.0/5 "Versitale backup for almost every user" What do you dislike about MSP360 Backup? There is a bit of a learning curve when it comes to using the program. While it isn't too difficult, I would suggest taking some time to familiarize y ##### 2. Backup Issues Users face **backup issues** with limited options for full system images, complicating restoration across different systems. [ See 9 mentions ](https://www.g2.com/products/msp360-backup/reviews?filters%5Bsentiment_snippet%5D=1505231&qs=pros-and-cons#reviews) See Related User Reviews ![Troy S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Troy S.") TS Troy S. Small-Business (50 or fewer emp.) 5.0/5 "MSP360 has been a game changer in terms of centralized management!" What do you dislike about MSP360 Backup? They don't offer a way to do full system image backups of Linux systems, only file level backups. Also, if you do an image backup of a Windows compute ![Richard N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Richard N.") RN Richard N. Small-Business (50 or fewer emp.) 4.5/5 "Great Deduping & Compression, But Lacks Tape Drive Support and Media Spanning Clarity" What do you dislike about MSP360 Backup? It is not clear whether the backup software can span volumes, meaning it is uncertain if it will prompt for additional media when the current one is f ##### 3. Lack of Backup Users desire a **lack of backup options** with a one-click solution, finding the current process cumbersome. [ See 9 mentions ](https://www.g2.com/products/msp360-backup/reviews?filters%5Bsentiment_snippet%5D=1505092&qs=pros-and-cons#reviews) See Related User Reviews ![Troy S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Troy S.") TS Troy S. Small-Business (50 or fewer emp.) 5.0/5 "MSP360 has been a game changer in terms of centralized management!" What do you dislike about MSP360 Backup? They don't offer a way to do full system image backups of Linux systems, only file level backups. Also, if you do an image backup of a Windows compute ![Richard N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Richard N.") RN Richard N. Small-Business (50 or fewer emp.) 4.5/5 "Great Deduping & Compression, But Lacks Tape Drive Support and Media Spanning Clarity" What do you dislike about MSP360 Backup? It is not clear whether the backup software can span volumes, meaning it is uncertain if it will prompt for additional media when the current one is f ##### 4. Poor Customer Support Users express frustration over **poor customer support** and incomplete API leading to onboarding difficulties. [ See 9 mentions ](https://www.g2.com/products/msp360-backup/reviews?filters%5Bsentiment_snippet%5D=1502869&qs=pros-and-cons#reviews) See Related User Reviews ![María Fernanda L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "María Fernanda L.") ML María Fernanda L. Mid-Market (51-1000 emp.) 5.0/5 "Great Product! Powerful and reliable backup platform" What do you dislike about MSP360 Backup? The lack of dedicated support in Spanish can sometimes slow down issue resolution for our team and clients. While the English-speaking agents are help ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "MSP360 is a sophisticated Enterprise-level backup system provided at reasonable cost" What do you dislike about MSP360 Backup? I would not say I dislike this aspect, but MSP360 is so sophisticated and the technology so cutting edge and continuously developing, that I spend a l ##### 5. Learning Difficulty Users experience a **learning difficulty** with MSP360 Backup, needing time to navigate its options and settings effectively. [ See 7 mentions ](https://www.g2.com/products/msp360-backup/reviews?filters%5Bsentiment_snippet%5D=1504282&qs=pros-and-cons#reviews) See Related User Reviews AL Antti L. Small-Business (50 or fewer emp.) 4.0/5 "Versitale backup for almost every user" What do you dislike about MSP360 Backup? There is a bit of a learning curve when it comes to using the program. While it isn't too difficult, I would suggest taking some time to familiarize y ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "MSP360 Online backup is reliable, robust and full featured" What do you dislike about MSP360 Backup? There is a slight learning curve but that's true of any backup software. Once you're familiar with the platform and options, installing and configurin ![Fausto C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fausto C.") FC Fausto C. Senior Engineer Small-Business (50 or fewer emp.) 8/20/2024 "A solid, user-friendly backup that fits our needs" 5/5 What do you like best about MSP360 Backup? It's super flexible - you can use it with pretty much any cloud storage out there. Plus, the interface is really easy to get the hang of, whether you're a small shop or a big company. Review collected by and hosted on G2.com. What do you dislike about MSP360 Backup? If I had to nitpick, managing Office 365 backup licenses could be a bit smoother. It's not terrible, but there's room for improvement there. Review collected by and hosted on G2.com. What problems is MSP360 Backup solving and how is that benefiting you? MSP360 Managed Backup is solving a big pain point for us - trying to keep on top of backups across all our clients. Before, it was a real headache trying to juggle different backup tools and interfaces. But with MSP360, we have this one centralized platform that handles it all. The biggest benefit is the time and hassle it saves us. The intuitive dashboard gives us full visibility into the backup status for each client, so we can quickly identify and address any issues. And the ability to manage everything - cloud storage, retention policies, reporting - from a single pane of glass is a total game-changer. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite AB Alex B. Service Manager Small-Business (50 or fewer emp.) 11/3/2024 "Great support and assistance navigating through the backup world" 5/5 What do you like best about MSP360 Backup? Ease of use and overall working. If something isn't working, their support is very respnosive and quick. Review collected by and hosted on G2.com. What do you dislike about MSP360 Backup? We've gone through some bugs on the Mac side but those are resolved after an update or so. Annoyances but something that may be expected. Review collected by and hosted on G2.com. What problems is MSP360 Backup solving and how is that benefiting you? Backing up our end users data is very important and to be able to control it from anywhere with just a couple clicks of a button. Reporting is also huge. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![keerthi P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "keerthi P.") KP keerthi P. IT Manager Small-Business (50 or fewer emp.) 8/5/2024 "MSP 360 Review" 4/5 What do you like best about MSP360 Backup? \* Its a flexcible application and its support all the OS like Mac ,Linux ,Windows ,ETC \* Its user Frendly to operate \* We can schedule a backup as per our required time. \* we can Encrypt the backup in this MSP 360 even thosugh its a free software. Review collected by and hosted on G2.com. What do you dislike about MSP360 Backup? \* Even though Its looks like a userfrendly application ,few people find it bit dificult to operate. \* Backup performance in term of speed is not upto the mark. \* We wont get much advance report feature in Free verstion. compair to paid one. \* Free users have limited access to customer support access. Review collected by and hosted on G2.com. What problems is MSP360 Backup solving and how is that benefiting you? \*Since its provides free service we can avoid investing for a paid application so that its sove some money for us. \* We can avoid data lose since we are taking a backup in cloud. \* since we have data encription in this data will be more secure. \* we have automate backup system in this , With that it will intimate user through mail also once its backedup. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite JW James W. Technical Service Manager Small-Business (50 or fewer emp.) 7/20/2023 "Excellent easy to use product that saves you money and time" 4.5/5 What do you like best about MSP360 Backup? Easy to use interface, documentation excellent and customer support great to deal with, overall this is an excellent value for money product that saves us a significant amount of time. Review collected by and hosted on G2.com. What do you dislike about MSP360 Backup? The product itself is easy to use however the only flaw is that some of the error codes are a bit ambigious and therefore makes resolving issues a bit more time consuming but the technical support is excellent so it somewhat offsets this. Review collected by and hosted on G2.com. What problems is MSP360 Backup solving and how is that benefiting you? As we deal with multiple customers who have multiple backups, the single interface allows us to easily monitor whcih backup are workign and which ones need attention Review collected by and hosted on G2.com. Show More 8/23/2024 Current UserValidated ReviewerIncentivizedSource: Seller invite HQ Harry Q. Apprentice IT Support technician Small-Business (50 or fewer emp.) 1/31/2025 "Great and easy to use" 5/5 What do you like best about MSP360 Backup? Very easy to use. Easy to implement and the support is great. We use this every day to backup multiple servers. Intergration is great and number of features. Review collected by and hosted on G2.com. What do you dislike about MSP360 Backup? Sometimes slow to load. However, there is nothing to hate Review collected by and hosted on G2.com. What problems is MSP360 Backup solving and how is that benefiting you? Missing files and data on users servers/devices. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite SS Seamus S. IT Consultant Small-Business (50 or fewer emp.) 8/13/2024 "Easy configuration and deployment" 4.5/5 What do you like best about MSP360 Backup? I've been using the MSP360 platform for just over a year now and have been impressed with their pricing model and backup features. Their support are very quick to assist with any queries or issues that arise and their regular webinars help to keep you in the loop for best practices or upcoming updates. Review collected by and hosted on G2.com. What do you dislike about MSP360 Backup? Recovering any data from a backup feels a little long winded compared to other solutions, but not a deal breaker. Review collected by and hosted on G2.com. What problems is MSP360 Backup solving and how is that benefiting you? Providing a layer of security to the businesses I manage through trusted backups of their M365 accounts. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 8/26/2024 "Great Product and Customer Support" 4/5 What do you like best about MSP360 Backup? MS360 managed backup service is a seamless product for any MSP. Its features and capabilities make a great product for business use. It has many features for a MSP to deploy with managed backup, RMM and connect takes the guess work out from managing an environment with servers, desktops, laptops..etc. Review collected by and hosted on G2.com. What do you dislike about MSP360 Backup? I would like a better portal or a GUI that can be managed from a desktop without having to sign in to a web portal. The expiration of the web login can get a bit annoying. Review collected by and hosted on G2.com. What problems is MSP360 Backup solving and how is that benefiting you? Easily set up multiple backups that run daily weekly and monthly with forward incremental, image-based, consistency check options and other features. Also, has the capability of remote management and connectivity to perform task on remote computers Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Marco B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marco B.") MB Marco B. Book Author Small-Business (50 or fewer emp.) 8/13/2024 "Power Platform + Huge Opportunities" 5/5 What do you like best about MSP360 Backup? The platform keeps improving, new features and great support. Overall, if you're looking for anything cloud backups, do not go anywhere else. Simple to implement and integrate the software. Review collected by and hosted on G2.com. What do you dislike about MSP360 Backup? You need to be a littl tech savvy to know what all the features are used for. However, it doesn't take long if you're famliar with cloud backups. Review collected by and hosted on G2.com. What problems is MSP360 Backup solving and how is that benefiting you? Providing an opportunity that gives you the best of both worlds. Professional quality service that you can offer your clients with the reliability on the back end without ballooning costs. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 2/28/2024 "Great potential - good only for small environment" 2/5 What do you like best about MSP360 Backup? The ability to manage mutiple endpoints backup from a single console. Review collected by and hosted on G2.com. What do you dislike about MSP360 Backup? Support is bad and updates often create new problems Review collected by and hosted on G2.com. What problems is MSP360 Backup solving and how is that benefiting you? With a single solution we can backup all the data locally and to a remote storage Review collected by and hosted on G2.com. Show More 2/3/2025 Current UserValidated ReviewerIncentivizedSource: Seller invite DC David C. IT support coordinator Small-Business (50 or fewer emp.) 8/24/2024 "Great all in one backup platform" 5/5 What do you like best about MSP360 Backup? Setting up MSP360 was a breeze, a couple of clicks and you have the agent installed and running on any machine you want to backup Review collected by and hosted on G2.com. What do you dislike about MSP360 Backup? License management was a little confusing, it would be easier to just get a one-key fits all kinds of machines. Review collected by and hosted on G2.com. What problems is MSP360 Backup solving and how is that benefiting you? i have a lot of machines to back up and managed backup helps easy the burden a lot. Review collected by and hosted on G2.com. 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