The G2 on MSP360 Backup

MSP360 Backup Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the ease of use in MSP360 Backup, highlighting its simplicity and powerful management console. (46 mentions)

Users value the reliable cross-platform support of MSP360 Backup, making it ideal for diverse operating systems. (33 mentions)

Users value the fast and effective customer support of MSP360 Backup, enhancing their overall experience and satisfaction. (19 mentions)

Users commend the ease of use and effective support of MSP360 Backup, enhancing their overall experience and management. (19 mentions)

Users find MSP360 Backup to be affordable and appreciate the quick setup and easy configuration process. (17 mentions)

Users experience poor customer support, often requiring extensive ticket submissions for assistance with MSP360 Backup's updates and configurations. (10 mentions)

Users encounter backup issues occasionally, including incomplete backups and errors, requiring support intervention for resolution. (9 mentions)

Users find the poor interface design of MSP360 Backup frustrating, particularly the unintuitive web navigation and login issues. (9 mentions)

Users face a significant lack of backup options with MSP360, hindering effective data recovery and business continuity. (8 mentions)

Users find the learning difficulty in MSP360 Backup challenging due to unfamiliar terminology and navigation issues. (8 mentions)

Users find the terminology and error codes unclear, complicating configuration and issue resolution despite good technical support. (6 mentions)

Top Pros or Advantages of MSP360 Backup

1. Ease of Use

Users value the ease of use in MSP360 Backup, highlighting its simplicity and powerful management console.

See 46 mentions

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Brian K.

Small-Business (50 or fewer emp.)

5.0/5

"Backup simple and reliable"

What do you like about MSP360 Backup?

The management console is easy to use and very powerful. It is great it can remotely apply settings.

Shane W.

Small-Business (50 or fewer emp.)

5.0/5

"Best backup solution available!"

What do you like about MSP360 Backup?

The software is extremely versatile and gives us a branded solution for our customers. We looked at 5 solutions and this one was perfect for us!

2. Backup Solutions

Users value the reliable cross-platform support of MSP360 Backup, making it ideal for diverse operating systems.

See 33 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Fantastic backup solution.... especially for Linux based operating systems!"

What do you like about MSP360 Backup?

MSP360 works great accross all types of operating systems, in particular Linux based systems which is rare in the industry! This is a must have for us

George H.

Small-Business (50 or fewer emp.)

3.5/5

"We use it on a daily basis but not for mission critical"

What do you like about MSP360 Backup?

What we enjoy about MSP360 is that everything is self-serve. Does not require you to wait for sales and speeds up the process in setting up and confi

3. Customer Support

Users value the fast and effective customer support of MSP360 Backup, enhancing their overall experience and satisfaction.

See 19 mentions

See Related User Reviews

Elliot F.

Mid-Market (51-1000 emp.)

5.0/5

"Business solution worth purchasing"

What do you like about MSP360 Backup?

One of its main aspects is its ease of use, its support is quite effective and the customer service is very good, not to mention that it is a very int

George H.

Small-Business (50 or fewer emp.)

3.5/5

"We use it on a daily basis but not for mission critical"

What do you like about MSP360 Backup?

What we enjoy about MSP360 is that everything is self-serve. Does not require you to wait for sales and speeds up the process in setting up and confi

4. Features

Users commend the ease of use and effective support of MSP360 Backup, enhancing their overall experience and management.

See 19 mentions

See Related User Reviews

Elliot F.

Mid-Market (51-1000 emp.)

5.0/5

"Business solution worth purchasing"

What do you like about MSP360 Backup?

One of its main aspects is its ease of use, its support is quite effective and the customer service is very good, not to mention that it is a very int

Sérgio U.

Small-Business (50 or fewer emp.)

5.0/5

"Great Solution"

What do you like about MSP360 Backup?

We have been using the solution for several years and have verified its quality and evolution. In a competitive market, they are able to differentiate

5. Affordable

Users find MSP360 Backup to be affordable and appreciate the quick setup and easy configuration process.

See 17 mentions

See Related User Reviews

George H.

Small-Business (50 or fewer emp.)

3.5/5

"We use it on a daily basis but not for mission critical"

What do you like about MSP360 Backup?

What we enjoy about MSP360 is that everything is self-serve. Does not require you to wait for sales and speeds up the process in setting up and confi

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"MSP360 is a sophisticated Enterprise-level backup system provided at reasonable cost"

What do you like about MSP360 Backup?

MSP360 agents are easy to install and configure, and their management console is web-based and easy to use. The system is very economical.

Top Cons or Disadvantages of MSP360 Backup

1. Poor Customer Support

Users experience poor customer support, often requiring extensive ticket submissions for assistance with MSP360 Backup's updates and configurations.

See 10 mentions

See Related User Reviews

María Fernanda L.

Mid-Market (51-1000 emp.)

5.0/5

"Great Product! Powerful and reliable backup platform"

What do you dislike about MSP360 Backup?

The lack of dedicated support in Spanish can sometimes slow down issue resolution for our team and clients. While the English-speaking agents are help

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"MSP360 is a sophisticated Enterprise-level backup system provided at reasonable cost"

What do you dislike about MSP360 Backup?

I would not say I dislike this aspect, but MSP360 is so sophisticated and the technology so cutting edge and continuously developing, that I spend a l

2. Backup Issues

Users encounter backup issues occasionally, including incomplete backups and errors, requiring support intervention for resolution.

See 9 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Very good service"

What do you dislike about MSP360 Backup?

I haven't seen any issues or downsides. There have been a few times backups didn't complete and errors thrown, but normally it was an issue with my co

Trevor J.

Small-Business (50 or fewer emp.)

5.0/5

"Solid Product At A Reasonable Price"

What do you dislike about MSP360 Backup?

There is not much i can dislike. We do get some errors from time to ttime when reviewing backups. Tech support is usually pretty good at resolving aft

3. Poor Interface Design

Users find the poor interface design of MSP360 Backup frustrating, particularly the unintuitive web navigation and login issues.

See 9 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"MSP360 Managed Backup - Great on-prem to cloud or cloud-to-cloud backup"

What do you dislike about MSP360 Backup?

There are some aspects of the software that are a bit unintuitive, but once you get familiar with everything it's very easy to use.

Paul B.

Small-Business (50 or fewer emp.)

4.5/5

"Excellent backup with great storage options"

What do you dislike about MSP360 Backup?

Web interface is a little difficult to navigate. Sharepoint costs can be high for small business compared to other backup solutions for 365

4. Lack of Backup

Users face a significant lack of backup options with MSP360, hindering effective data recovery and business continuity.

See 8 mentions

See Related User Reviews

Mike S.

Small-Business (50 or fewer emp.)

4.0/5

"Great product for the price"

What do you dislike about MSP360 Backup?

No built in business continuity, no standard cloud like the larger players in the field

Paul B.

Small-Business (50 or fewer emp.)

4.5/5

"Excellent backup with great storage options"

What do you dislike about MSP360 Backup?

Web interface is a little difficult to navigate. Sharepoint costs can be high for small business compared to other backup solutions for 365

5. Learning Difficulty

Users find the learning difficulty in MSP360 Backup challenging due to unfamiliar terminology and navigation issues.

See 8 mentions

See Related User Reviews

MohamedAhmed E.

Small-Business (50 or fewer emp.)

4.5/5

"MSP360 Managed Backup has been an invaluable service for our backup needs."

What do you dislike about MSP360 Backup?

I don't have dislikes so far, if I must add a comment is that the learning curve with usability, and services is more difficult that I expected

Bill G.

Small-Business (50 or fewer emp.)

5.0/5

"Reliable Backup Client for Cloud and Local Storage Destinations"

What do you dislike about MSP360 Backup?

Some of the detailed configuration options use unfamiliar terminology that requires research to determine proper usage. Built-in help and explanations

6. Improvement Needed

Users find the terminology and error codes unclear, complicating configuration and issue resolution despite good technical support.

See 6 mentions

See Related User Reviews

Bill G.

Small-Business (50 or fewer emp.)

5.0/5

"Reliable Backup Client for Cloud and Local Storage Destinations"

What do you dislike about MSP360 Backup?

Some of the detailed configuration options use unfamiliar terminology that requires research to determine proper usage. Built-in help and explanations

Fausto C.

Small-Business (50 or fewer emp.)

5.0/5

"A solid, user-friendly backup that fits our needs"

What do you dislike about MSP360 Backup?

If I had to nitpick, managing Office 365 backup licenses could be a bit smoother. It's not terrible, but there's room for improvement there.

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Verified User in Biotechnology

Mid-Market (51-1000 emp.)

9/30/2025

"Reliable PC backup software"

4/5

What do you like best about MSP360 Backup?

It is efficient a running scheduled backups and sending daily reports. Review collected by and hosted on G2.com.

What do you dislike about MSP360 Backup?

The installation script isn't successful the first time and there is no error explaining why it doesn't install. Review collected by and hosted on G2.com.

kaleem s.

Sales Manager

Mid-Market (51-1000 emp.)

11/18/2025

"Outstanding Solution with Seamless Performance"

5/5

What do you like best about MSP360 Backup?

This is truly one of the best solutions available on the market. Review collected by and hosted on G2.com.

What do you dislike about MSP360 Backup?

Everything runs smoothly; my only concern is the pricing. Review collected by and hosted on G2.com.

Tee J.

IT Specialist

Small-Business (50 or fewer emp.)

9/10/2025

"Effective cloud backup solution"

3/5

What do you like best about MSP360 Backup?

Ease of use. It makes backup to AWS a breeze. Review collected by and hosted on G2.com.

What do you dislike about MSP360 Backup?

Asking me to do a review for a cheaper product! Review collected by and hosted on G2.com.

Zohar F.

IT Manager

Mid-Market (51-1000 emp.)

3/3/2025

"at last- cloud backup for everyone!"

5/5

What do you like best about MSP360 Backup?

The service - simply amazing, everyone is VIP!

I got a Zoom meeting with a technical person for half an hour

who patiently explained me the all technical options to back up.

They are honest and fair

The ability to make backups wherever u want !

The detailed explanations with pictures !

& of course - the cheap price ! Review collected by and hosted on G2.com.

What do you dislike about MSP360 Backup?

I wish there options to back up with one click button.

There should be more all-in-one storage

like the one-click backup on Wasabi or Amazon that they offer. Review collected by and hosted on G2.com.

Vladimir S.

System Integrator/consultant/cybersecurity manager

Mid-Market (51-1000 emp.)

9/17/2025

"very good performance for price"

5/5

What do you like best about MSP360 Backup?

Ease of use and VERY fast support over email or phone!! Review collected by and hosted on G2.com.

What do you dislike about MSP360 Backup?

It is meant for professionals , not for home users much. But that is not really a downside. Review collected by and hosted on G2.com.

Oliver W.

CEO

Small-Business (50 or fewer emp.)

4/3/2025

"Fabulous program"

5/5

What do you like best about MSP360 Backup?

All my customers under one interface. Everything works (so far <eg>) and all at an incredibly affordable price. If something doesn't work as it should, the competent support is right there. Review collected by and hosted on G2.com.

What do you dislike about MSP360 Backup?

I am still missing the function to be able to shut down the PC after a backup. Review collected by and hosted on G2.com.

Kirk M.

Network / Systems Engineer

Small-Business (50 or fewer emp.)

9/5/2024

"MSP360 is the sleeper backup product that every organization should consider."

5/5

What do you like best about MSP360 Backup?

We love how easy the software is to deploy, configure, and troubleshoot. They are also continuously adding new features and improving the product overall. MSP360 Managed Backup has quickly become our one stop shop for customer backups whether its a simple file backup to image, VM, or even Google Workspace or Office 365 integration. As an MSP the central dashboard is of daily use to use to see all our customers backup job status in a single, easy to read page. The product truly is a hidden gem for its price allowing you to easily integrate most 3rd party cloud storage providers and with its quick install and simple installation. Review collected by and hosted on G2.com.

What do you dislike about MSP360 Backup?

The only problem we currently have is that the user facing API for the management portal is currently incomplete. We are working with customer support on this so that we can automate account creation for our customer onboarding process. Review collected by and hosted on G2.com.

What problems is MSP360 Backup solving and how is that benefiting you?

For us the biggest thing is being able to see all of our customers in a single spot without the need of checking in manually or relying on email alerts. Over the years they have continued to improve the product by adding new features and capabilities and we've found MSP360 cover 99% of what our customes need whether its a simple backup on a server or workstation all the way to VMware or Office365 backup, they have us covered. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

5/11/2025

"Dependable and feature rich"

4/5

What do you like best about MSP360 Backup?

I've used MSP360/Cloudberry for almost a decade now to manage backups professionally and personally. It's ease of setup makes it my go-to tool for backups to s3 from desktops. It's a feature rich and reliable. Review collected by and hosted on G2.com.

What do you dislike about MSP360 Backup?

I wish it supported temporary credentials. Keeping a local AWS credentials makes me itch a little. Review collected by and hosted on G2.com.

Elliot F.

Technical Support

Information Technology and Services

Mid-Market (51-1000 emp.)

8/20/2024

"Business solution worth purchasing"

5/5

What do you like best about MSP360 Backup?

One of its main aspects is its ease of use, its support is quite effective and the customer service is very good, not to mention that it is a very intuitive and clean platform to look at. Review collected by and hosted on G2.com.

What do you dislike about MSP360 Backup?

Managed Backups has few negative aspects, so I will give them all, one of them is that you must pay for a license to be able to customize your web portal, this should not be the case since in my case many licenses are purchased and having to acquire one extra to be able to put your brand on the platform, this is absurd. Review collected by and hosted on G2.com.

What problems is MSP360 Backup solving and how is that benefiting you?

Managed Backups has a plus and that is that you can manage all your backups from the same platform and the best thing is that it is in the cloud, you do not have to go to a server to log in to search and configure the endpoints again, you can view everything and manage from one place. This takes you too long. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

3/16/2025

"MSP360 is a sophisticated Enterprise-level backup system provided at reasonable cost"

5/5

What do you like best about MSP360 Backup?

MSP360 agents are easy to install and configure, and their management console is web-based and easy to use. The system is very economical. Review collected by and hosted on G2.com.

What do you dislike about MSP360 Backup?

I would not say I dislike this aspect, but MSP360 is so sophisticated and the technology so cutting edge and continuously developing, that I spend a lot of time opening tickets to understand how to configure their latest iteration. Review collected by and hosted on G2.com.