--- title: MSP360 Backup Reviews meta\_title: 'MSP360 Backup Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 551 reviews by the users' company size, role or industry to find out how MSP360 Backup works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 551 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Backup url: https://www.g2.com/categories/backup --- ### MSP360 Backup Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** of MSP360 Backup, enjoying efficient support and a user-friendly dashboard. [(48 mentions)](https://www.g2.com/products/msp360-backup/reviews?filters%5Bsentiment_snippet%5D=1505463&qs=pros-and-cons#reviews) Users value the **dependable automated backups** of MSP360 Backup, ensuring data safety and manageable restoration with ease. [(32 mentions)](https://www.g2.com/products/msp360-backup/reviews?filters%5Bsentiment_snippet%5D=1506603&qs=pros-and-cons#reviews) Users value the **excellent customer support** of MSP360 Backup, highlighting responsiveness and knowledgeable representatives. [(20 mentions)](https://www.g2.com/products/msp360-backup/reviews?filters%5Bsentiment_snippet%5D=1506588&qs=pros-and-cons#reviews) Users appreciate the **seamless integration** of MSP360 Backup with both cloud and file-based backups, enhancing their experience. [(19 mentions)](https://www.g2.com/products/msp360-backup/reviews?filters%5Bsentiment_snippet%5D=1506060&qs=pros-and-cons#reviews) Users find the **easy setup** of MSP360 Backup impressive, enabling quick integration into their backup routines effortlessly. [(18 mentions)](https://www.g2.com/products/msp360-backup/reviews?filters%5Bsentiment_snippet%5D=1505904&qs=pros-and-cons#reviews) Users find the **poor interface design** of MSP360 Backup challenging, leading to a complicated backup setup experience. [(10 mentions)](https://www.g2.com/products/msp360-backup/reviews?filters%5Bsentiment_snippet%5D=1506390&qs=pros-and-cons#reviews) Users face **backup issues** with limited options for full system images, complicating restoration across different systems. [(9 mentions)](https://www.g2.com/products/msp360-backup/reviews?filters%5Bsentiment_snippet%5D=1505231&qs=pros-and-cons#reviews) Users desire a **lack of backup options** with a one-click solution, finding the current process cumbersome. [(9 mentions)](https://www.g2.com/products/msp360-backup/reviews?filters%5Bsentiment_snippet%5D=1505092&qs=pros-and-cons#reviews) Users express frustration over **poor customer support** and incomplete API leading to onboarding difficulties. [(9 mentions)](https://www.g2.com/products/msp360-backup/reviews?filters%5Bsentiment_snippet%5D=1502869&qs=pros-and-cons#reviews) Users experience a **learning difficulty** with MSP360 Backup, needing time to navigate its options and settings effectively. [(7 mentions)](https://www.g2.com/products/msp360-backup/reviews?filters%5Bsentiment_snippet%5D=1504282&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of MSP360 Backup ##### 1. Ease of Use Users appreciate the **ease of use** of MSP360 Backup, enjoying efficient support and a user-friendly dashboard. [ See 48 mentions ](https://www.g2.com/products/msp360-backup/reviews?filters%5Bsentiment_snippet%5D=1505463&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Cloud Backup That Just Works. Really!" What do you like about MSP360 Backup? Cloud Backup that is easy to manage. Really! ![Rishabh S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rishabh S.") RS Rishabh S. 4.5/5 "Effortless Backups with Seamless Cloud Integration" What do you like about MSP360 Backup? I appreciate how MSP360 Backup works seamlessly with both legacy file-based backups in incremental mode and Azure cloud-based backups on the hot tier. ##### 2. Backup Solutions Users value the **dependable automated backups** of MSP360 Backup, ensuring data safety and manageable restoration with ease. [ See 32 mentions ](https://www.g2.com/products/msp360-backup/reviews?filters%5Bsentiment_snippet%5D=1506603&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Effective, Feature-Rich Backup Solution with Great Support" What do you like about MSP360 Backup? Reliable, well supported, versatile, and cost-effective backup solution. The product has evolved and improved in many ways over the years that we have ![Troy S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Troy S.") TS Troy S. Small-Business (50 or fewer emp.) 5.0/5 "MSP360 has been a game changer in terms of centralized management!" What do you like about MSP360 Backup? Centralized management of a large number of customers' backups from a single management console. Also, their customer service and response time is abs ##### 3. Customer Support Users value the **excellent customer support** of MSP360 Backup, highlighting responsiveness and knowledgeable representatives. [ See 20 mentions ](https://www.g2.com/products/msp360-backup/reviews?filters%5Bsentiment_snippet%5D=1506588&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Effective, Feature-Rich Backup Solution with Great Support" What do you like about MSP360 Backup? Reliable, well supported, versatile, and cost-effective backup solution. The product has evolved and improved in many ways over the years that we have ![Troy S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Troy S.") TS Troy S. Small-Business (50 or fewer emp.) 5.0/5 "MSP360 has been a game changer in terms of centralized management!" What do you like about MSP360 Backup? Centralized management of a large number of customers' backups from a single management console. Also, their customer service and response time is abs ##### 4. Features Users appreciate the **seamless integration** of MSP360 Backup with both cloud and file-based backups, enhancing their experience. [ See 19 mentions ](https://www.g2.com/products/msp360-backup/reviews?filters%5Bsentiment_snippet%5D=1506060&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Effective, Feature-Rich Backup Solution with Great Support" What do you like about MSP360 Backup? Reliable, well supported, versatile, and cost-effective backup solution. The product has evolved and improved in many ways over the years that we have ![Rishabh S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rishabh S.") RS Rishabh S. 4.5/5 "Effortless Backups with Seamless Cloud Integration" What do you like about MSP360 Backup? I appreciate how MSP360 Backup works seamlessly with both legacy file-based backups in incremental mode and Azure cloud-based backups on the hot tier. ##### 5. Easy Setup Users find the **easy setup** of MSP360 Backup impressive, enabling quick integration into their backup routines effortlessly. [ See 18 mentions ](https://www.g2.com/products/msp360-backup/reviews?filters%5Bsentiment_snippet%5D=1505904&qs=pros-and-cons#reviews) See Related User Reviews ![Rishabh S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rishabh S.") RS Rishabh S. 4.5/5 "Effortless Backups with Seamless Cloud Integration" What do you like about MSP360 Backup? I appreciate how MSP360 Backup works seamlessly with both legacy file-based backups in incremental mode and Azure cloud-based backups on the hot tier. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "MSP360 is easy and intuitive to use" What do you like about MSP360 Backup? The software from installation through initial setup is easy and intuitive. ### 5 Cons or Disadvantages of MSP360 Backup ##### 1. Poor Interface Design Users find the **poor interface design** of MSP360 Backup challenging, leading to a complicated backup setup experience. [ See 10 mentions ](https://www.g2.com/products/msp360-backup/reviews?filters%5Bsentiment_snippet%5D=1506390&qs=pros-and-cons#reviews) See Related User Reviews DR David R. 4.5/5 "Dependable Backup Solution with Intuitive Interface" What do you dislike about MSP360 Backup? One thing I’ve noticed with MSP360 Backup is that setting up backups for multiple devices or more complex setups can feel a bit time-consuming and tri AL Antti L. Small-Business (50 or fewer emp.) 4.0/5 "Versitale backup for almost every user" What do you dislike about MSP360 Backup? There is a bit of a learning curve when it comes to using the program. While it isn't too difficult, I would suggest taking some time to familiarize y ##### 2. Backup Issues Users face **backup issues** with limited options for full system images, complicating restoration across different systems. [ See 9 mentions ](https://www.g2.com/products/msp360-backup/reviews?filters%5Bsentiment_snippet%5D=1505231&qs=pros-and-cons#reviews) See Related User Reviews ![Troy S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Troy S.") TS Troy S. Small-Business (50 or fewer emp.) 5.0/5 "MSP360 has been a game changer in terms of centralized management!" What do you dislike about MSP360 Backup? They don't offer a way to do full system image backups of Linux systems, only file level backups. Also, if you do an image backup of a Windows compute ![Richard N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Richard N.") RN Richard N. Small-Business (50 or fewer emp.) 4.5/5 "Great Deduping & Compression, But Lacks Tape Drive Support and Media Spanning Clarity" What do you dislike about MSP360 Backup? It is not clear whether the backup software can span volumes, meaning it is uncertain if it will prompt for additional media when the current one is f ##### 3. Lack of Backup Users desire a **lack of backup options** with a one-click solution, finding the current process cumbersome. [ See 9 mentions ](https://www.g2.com/products/msp360-backup/reviews?filters%5Bsentiment_snippet%5D=1505092&qs=pros-and-cons#reviews) See Related User Reviews ![Troy S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Troy S.") TS Troy S. Small-Business (50 or fewer emp.) 5.0/5 "MSP360 has been a game changer in terms of centralized management!" What do you dislike about MSP360 Backup? They don't offer a way to do full system image backups of Linux systems, only file level backups. Also, if you do an image backup of a Windows compute ![Richard N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Richard N.") RN Richard N. Small-Business (50 or fewer emp.) 4.5/5 "Great Deduping & Compression, But Lacks Tape Drive Support and Media Spanning Clarity" What do you dislike about MSP360 Backup? It is not clear whether the backup software can span volumes, meaning it is uncertain if it will prompt for additional media when the current one is f ##### 4. Poor Customer Support Users express frustration over **poor customer support** and incomplete API leading to onboarding difficulties. [ See 9 mentions ](https://www.g2.com/products/msp360-backup/reviews?filters%5Bsentiment_snippet%5D=1502869&qs=pros-and-cons#reviews) See Related User Reviews ![María Fernanda L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "María Fernanda L.") ML María Fernanda L. Mid-Market (51-1000 emp.) 5.0/5 "Great Product! Powerful and reliable backup platform" What do you dislike about MSP360 Backup? The lack of dedicated support in Spanish can sometimes slow down issue resolution for our team and clients. While the English-speaking agents are help ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "MSP360 is a sophisticated Enterprise-level backup system provided at reasonable cost" What do you dislike about MSP360 Backup? I would not say I dislike this aspect, but MSP360 is so sophisticated and the technology so cutting edge and continuously developing, that I spend a l ##### 5. Learning Difficulty Users experience a **learning difficulty** with MSP360 Backup, needing time to navigate its options and settings effectively. [ See 7 mentions ](https://www.g2.com/products/msp360-backup/reviews?filters%5Bsentiment_snippet%5D=1504282&qs=pros-and-cons#reviews) See Related User Reviews AL Antti L. Small-Business (50 or fewer emp.) 4.0/5 "Versitale backup for almost every user" What do you dislike about MSP360 Backup? There is a bit of a learning curve when it comes to using the program. While it isn't too difficult, I would suggest taking some time to familiarize y ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "MSP360 Online backup is reliable, robust and full featured" What do you dislike about MSP360 Backup? There is a slight learning curve but that's true of any backup software. Once you're familiar with the platform and options, installing and configurin BG Bill G. Small-Business (50 or fewer emp.) 7/18/2023 "Reliable Backup Client for Cloud and Local Storage Destinations" 5/5 What do you like best about MSP360 Backup? Biggest strong point is the ability to password protect the console. In addition to that, reliability, cost, and configurability are important as well. The reporting options and sotrage plans helps manage billing for MSPs. Review collected by and hosted on G2.com. What do you dislike about MSP360 Backup? Some of the detailed configuration options use unfamiliar terminology that requires research to determine proper usage. Built-in help and explanations of these options would be helpful, along with some visual diagrams. But this is not a deal breaker. Review collected by and hosted on G2.com. What problems is MSP360 Backup solving and how is that benefiting you? As an MSP it's most important that I protect my clients from data loss, including accidental, malicious, and environmental. MSP360 solves this by being reliable and requiring little ongoing maintenance. Job based notifications and monthly automated reports allow me to rest easy knowing things are working as intended. For clients who choose to receive their reports as well, it estabilishes a level of trust with my business as they can see the product I've recommended works as expected. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Russel M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Russel M.") RM Russel M. Network Administrator Small-Business (50 or fewer emp.) 7/18/2023 "A great, light-weight backup agent with all of the bells and whistles" 4.5/5 What do you like best about MSP360 Backup? MSP360 Managed Backups quickly lets us, a fairly small MSP, see the state of backup jobs running on our clients' systems. We can view and manage almost all settings from within the web console, as well as running state, percentage of data transferred to storage (local or cloud), backup job history, and can do this on the level of a single client system, a single client company, or according to other searchable features (in non-company groups). Restore jobs can be initiated just as easily from the web management console. The ability to use a variety of cloud storage providers means that we can dial in the needs of particular clients while still getting great storage rates for those who do no have specific security needs. Pricing tiers result in significant savings on the per-client cost after a fairly small number of systems are placed on the plan, and get better as you add more, on top of starting off fairly reasonably-priced. Review collected by and hosted on G2.com. What do you dislike about MSP360 Backup? MSP360 Managed Backup doesn't have much in the way of integrations with other non-MSP360 RMM solutions, and there are a small number of backup features (rarely used by us) that can only be accessed from the application running on the client's system, requiring remote access to deal with. If both of these items were fixed, I'd be hard pressed to find a downside. Review collected by and hosted on G2.com. What problems is MSP360 Backup solving and how is that benefiting you? MSP360 Managed Backup allows us to easily deploy local and cloud-based backup solutions for the clients of our MSP business, and gives us insights into how their data is flowing, plus reports on the state of the current and recent backups. This allows us to use a super-important tool when creating monitoring and support packages for our customers, including for those who don't need other services from us. Review collected by and hosted on G2.com. Show More 2/24/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite JT Judd T. Small-Business (50 or fewer emp.) 8/8/2018 "Great desktop solution that supports multiple cloud storage products" 5/5 What do you like best about MSP360 Backup? Awesome backup software. Does what it claims and does it well. Simple to use, dependable, great value for money and highly flexible allowing backups to be stored in multiple locations. Review collected by and hosted on G2.com. What do you dislike about MSP360 Backup? Nothing yet - all is working well - so far so good Review collected by and hosted on G2.com. Recommendations to others considering MSP360 Backup: Give it a trial - you'll love it Review collected by and hosted on G2.com. What problems is MSP360 Backup solving and how is that benefiting you? Ensures a reliable automated daily backup Review collected by and hosted on G2.com. Show More 1/21/2024 Current UserValidated ReviewerSource: Organic ![Jason L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jason L.") JL Jason L. Small-Business (50 or fewer emp.) 2/22/2024 "Haven't had any issues" 3.5/5 What do you like best about MSP360 Backup? The licensing is friendly for very small businesses like mine Review collected by and hosted on G2.com. What do you dislike about MSP360 Backup? Sometimes it defaults to a server edition Review collected by and hosted on G2.com. What problems is MSP360 Backup solving and how is that benefiting you? Allows me to provide low cost, reliable cloud backup for my managed services customers and makes my customers "stickier". Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite GJ Gary J. Manager / Director Small-Business (50 or fewer emp.) 7/26/2023 "Amazing and Easy to Use Backup Software" 5/5 What do you like best about MSP360 Backup? We have been using MSP products for about 5 years and have switched over to Online Backup about 3 years ago. So software is wonderfull. It's simpel to use yet combines all the features we need as an MSP to run backup solutions for our clients. Some of the best features are easy deployment, and backup monitoring. The admin dashboard is fantastic. Review collected by and hosted on G2.com. What do you dislike about MSP360 Backup? There is nohing that I think of that I dislike about the product. Review collected by and hosted on G2.com. What problems is MSP360 Backup solving and how is that benefiting you? For us as an MSP is to be able to provide a backup service for our clients that is not to overly complicated and can be easily deployed, moinitored and restored. MSP360 is perfect for this. From restoring full server images to single files the software just works. The support is quite good as well and the team is always responsive when issues arise. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Jeferson S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeferson S.") JS Jeferson S. Diretor fundador Small-Business (50 or fewer emp.) 2/20/2024 "simplicity of use for sophisticated features" 5/5 What do you like best about MSP360 Backup? simplicity of use, fair and effective cost, attentive support Review collected by and hosted on G2.com. What do you dislike about MSP360 Backup? lacks a central dashboard to manage a single environment with many servers Review collected by and hosted on G2.com. What problems is MSP360 Backup solving and how is that benefiting you? streamline our provision of backup services to our customers and automation for our management Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite MS Mike S. VP of IT Operations Small-Business (50 or fewer emp.) 4/16/2024 "Great product for the price" 4/5 What do you like best about MSP360 Backup? MSP360 managaed backup is very easy to make profit margin on based on the pricing Review collected by and hosted on G2.com. What do you dislike about MSP360 Backup? No built in business continuity, no standard cloud like the larger players in the field Review collected by and hosted on G2.com. What problems is MSP360 Backup solving and how is that benefiting you? Helping us sleep at night by backing up our data reliably Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite AB Adrian B. Small-Business (50 or fewer emp.) 2/27/2024 "Does what it says on the tin" 5/5 What do you like best about MSP360 Backup? One of the better backup products out there, generally happy with the interface overall, easy to add new customers, easy to integrate with storage platforms, committed support guys who will keep trying to help you resolve a problem Review collected by and hosted on G2.com. What do you dislike about MSP360 Backup? Sometimes items are not quite where you expect them to be but they are working to improve all the time Review collected by and hosted on G2.com. What problems is MSP360 Backup solving and how is that benefiting you? reliable and efficient offsite backup Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite GL Geoff L. Small-Business (50 or fewer emp.) 2/20/2024 "Always works" 5/5 What do you like best about MSP360 Backup? Easy to use, always works. Simple installation. Review collected by and hosted on G2.com. What do you dislike about MSP360 Backup? Would be nice if there were more of an person to contact. Review collected by and hosted on G2.com. What problems is MSP360 Backup solving and how is that benefiting you? We use MSP360 to perform full image backups Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite DN Dan N. Small-Business (50 or fewer emp.) 7/18/2023 "Great customer service" 5/5 What do you like best about MSP360 Backup? I love MSP 360 for the security it provides for my clients. The Object Lock is the biggest selling point by far for me. I can sleep at night knowing my clients data is protected. Review collected by and hosted on G2.com. What do you dislike about MSP360 Backup? So far I havent run into any downsides. The customer support is top notch and I havent had any software issues at all. I guess maybe the only downside I can think of is it doesnt do automatic software updates. Review collected by and hosted on G2.com. What problems is MSP360 Backup solving and how is that benefiting you? I needed a solid software package to add to my MSP stack so I could offer onsite and offsite backup at a competitive price point to all my clients. They feel protected and I feel that I have all the disaster recovery covered with them now. Review collected by and hosted on G2.com. 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