MSG91 WhatsApp Engagement Platform Reviews (6)

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MSG91 WhatsApp Engagement Platform Reviews (6)

4.6
6 reviews

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Ragini P.
RP
Ragini P.
Sole Proprietor
Small-Business (50 or fewer emp.)
"MSG91 WhatsApp is reliable, affordable, and easy for small & growing businesses."
4.5/5
What do you like best about MSG91 WhatsApp Engagement Platform?

I moved to MSG91’s WhatsApp service and the difference has been amazing. They bill messages at Meta’s original pricing with no added margin, and for international routes they even charge less than Meta—which has saved us a lot. The auto-retry feature ensures delivery, the AI chatbot handles customer queries smoothly, and the opt-out option helped keep our number safe from being flagged. Truly a reliable choice for any business using WhatsApp. Review collected by and hosted on G2.com.

What do you dislike about MSG91 WhatsApp Engagement Platform?

Sometimes there are so many features that I found myself exploring more than actually using them — but it's good to know the options are there. Review collected by and hosted on G2.com.

Revanth K.
RK
Revanth K.
Growth and Partnership Executive
Small-Business (50 or fewer emp.)
"Outstanding Support That Sticks With You"
5/5
What do you like best about MSG91 WhatsApp Engagement Platform?

Pratyaksh Yadav has helped me when the issue persisted very tentitvely Review collected by and hosted on G2.com.

What do you dislike about MSG91 WhatsApp Engagement Platform?

there nothing mush which i dislike about this platform Review collected by and hosted on G2.com.

Mustafa N.
MN
Mustafa N.
Founder
Small-Business (50 or fewer emp.)
"All Engagement Tools in One Powerful Platform"
5/5
What do you like best about MSG91 WhatsApp Engagement Platform?

The platform provides all engagement tools in a single platform Review collected by and hosted on G2.com.

What do you dislike about MSG91 WhatsApp Engagement Platform?

Regulatory Process is time consuming to get approvals Review collected by and hosted on G2.com.

Verified User in Events Services
AE
Verified User in Events Services
Small-Business (50 or fewer emp.)
"Effortless Onboarding Backed by a Knowledgeable Support Team"
5/5
What do you like best about MSG91 WhatsApp Engagement Platform?

It’s easy to onboard, and the support team is very knowledgeable. Review collected by and hosted on G2.com.

What do you dislike about MSG91 WhatsApp Engagement Platform?

It’s not that I dislike it; it’s more about the UX experience. It could definitely be better, but I’ve gotten used to it by now. Review collected by and hosted on G2.com.

Verified User in Education Management
UE
Verified User in Education Management
Small-Business (50 or fewer emp.)
"Easy to Use, Solid Overall Experience"
3.5/5
What do you like best about MSG91 WhatsApp Engagement Platform?

its really easy to use and the support team is prompt Review collected by and hosted on G2.com.

What do you dislike about MSG91 WhatsApp Engagement Platform?

the reliability of the platform itself. there have been some outages which have affected our clients. Review collected by and hosted on G2.com.

Joy M.
JM
Joy M.
Marketing Executive
Mid-Market (51-1000 emp.)
"Smooth User Flow and Easy Team Access"
4.5/5
What do you like best about MSG91 WhatsApp Engagement Platform?

user flow and easy accessible for teamss Review collected by and hosted on G2.com.

What do you dislike about MSG91 WhatsApp Engagement Platform?

it hangs a bit some of the time rarely.. Review collected by and hosted on G2.com.