# Top 10 HELLO By MSG91 Alternatives & Competitors **Average Rating:** 5.0/5 **Total Number of Reviews:** 31 Research alternative solutions to HELLO By MSG91 on G2, with real user reviews on competing tools. Contact Center Software is a widely used technology, and many people are seeking reliable, popular software solutions with live chat, session recording, and session summary notes. Other important factors to consider when researching alternatives to HELLO By MSG91 include user experience and response time. The best overall HELLO By MSG91 alternative is Agentforce Service (formerly Salesforce Service Cloud). Other similar apps like HELLO By MSG91 are Talkdesk, JustCall, NICE CXone, and LiveAgent. HELLO By MSG91 alternatives can be found in [Contact Center Software](https://www.g2.com/categories/contact-center) but may also be in [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) or [Help Desk Software](https://www.g2.com/categories/help-desk). ## Best Paid & Free Alternatives to HELLO By MSG91 - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) - [LiveAgent](https://www.g2.com/products/liveagent/reviews) - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) - [Gladly](https://www.g2.com/products/gladly/reviews) - [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) - [Dialpad Support](https://www.g2.com/products/dialpad-support/reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) ## Top 10 Alternatives to HELLO By MSG91 Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how HELLO By MSG91 stacks up to the competition, check reviews from current & previous users in industries like Computer Software, Construction, and Hospital & Health Care, and find the best product for your business. ### 1. [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) By Salesforce **Average Rating:** 4.4/5 **Total Reviews:** 7,359 Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform. Categories in common with HELLO By MSG91: [Contact Center](https://www.g2.com/categories/contact-center), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms) **Compare:** [HELLO By MSG91 vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-hello-by-msg91) **Compare Agentforce Service (formerly Salesforce Service Cloud) with other alternatives:** - [Agentforce Service (formerly Salesforce Service Cloud) vs Talkdesk](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-talkdesk) - [Agentforce Service (formerly Salesforce Service Cloud) vs JustCall](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-saas-labs-justcall) - [Agentforce Service (formerly Salesforce Service Cloud) vs NICE CXone](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-nice-cxone) - [Agentforce Service (formerly Salesforce Service Cloud) vs LiveAgent](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-liveagent) - [Agentforce Service (formerly Salesforce Service Cloud) vs GoTo Connect](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-goto-connect) - [Agentforce Service (formerly Salesforce Service Cloud) vs Gladly](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-gladly) - [Agentforce Service (formerly Salesforce Service Cloud) vs Sprinklr Service](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-sprinklr-service) - [Agentforce Service (formerly Salesforce Service Cloud) vs Dialpad Support](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-dialpad-support) - [Agentforce Service (formerly Salesforce Service Cloud) vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-five9-intelligent-cloud-contact-center-platform) ### 2. [Talkdesk](https://www.g2.com/products/talkdesk/reviews) By Talkdesk **Average Rating:** 4.4/5 **Total Reviews:** 2,586 Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience. Reviewers say compared to HELLO By MSG91, Talkdesk is: - More usable - Better at support Categories in common with HELLO By MSG91: [Contact Center](https://www.g2.com/categories/contact-center), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms) **Compare:** [HELLO By MSG91 vs Talkdesk](https://www.g2.com/compare/hello-by-msg91-vs-talkdesk) **Compare Talkdesk with other alternatives:** - [Talkdesk vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-talkdesk) - [Talkdesk vs JustCall](https://www.g2.com/compare/saas-labs-justcall-vs-talkdesk) - [Talkdesk vs NICE CXone](https://www.g2.com/compare/nice-cxone-vs-talkdesk) - [Talkdesk vs LiveAgent](https://www.g2.com/compare/liveagent-vs-talkdesk) - [Talkdesk vs GoTo Connect](https://www.g2.com/compare/goto-connect-vs-talkdesk) - [Talkdesk vs Gladly](https://www.g2.com/compare/gladly-vs-talkdesk) - [Talkdesk vs Sprinklr Service](https://www.g2.com/compare/sprinklr-service-vs-talkdesk) - [Talkdesk vs Dialpad Support](https://www.g2.com/compare/dialpad-support-vs-talkdesk) - [Talkdesk vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-talkdesk) ### 3. [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) By Saas Labs **Average Rating:** 4.3/5 **Total Reviews:** 2,394 JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. Top JustCall features to watch out for: ★ Inbound & outbound calling ★ Send & receive SMS & MMS ★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer) ★ SMS Workflows & Bots ★ Multi-level IVR ★ Real-time agent assist ★ AI-powered SMS Copilot ★ AI coaching ★ Sentiment analysis ★ AI call scoring ★ Live call monitoring ★ Shared WhatsApp inbox ★ Automatic call distribution ★ Business phone numbers in 70+ countries Categories in common with HELLO By MSG91: [Contact Center](https://www.g2.com/categories/contact-center), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms) **Compare:** [HELLO By MSG91 vs JustCall](https://www.g2.com/compare/hello-by-msg91-vs-saas-labs-justcall) **Compare JustCall with other alternatives:** - [JustCall vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-saas-labs-justcall) - [JustCall vs Talkdesk](https://www.g2.com/compare/saas-labs-justcall-vs-talkdesk) - [JustCall vs NICE CXone](https://www.g2.com/compare/saas-labs-justcall-vs-nice-cxone) - [JustCall vs LiveAgent](https://www.g2.com/compare/saas-labs-justcall-vs-liveagent) - [JustCall vs GoTo Connect](https://www.g2.com/compare/goto-connect-vs-saas-labs-justcall) - [JustCall vs Gladly](https://www.g2.com/compare/gladly-vs-saas-labs-justcall) - [JustCall vs Sprinklr Service](https://www.g2.com/compare/saas-labs-justcall-vs-sprinklr-service) - [JustCall vs Dialpad Support](https://www.g2.com/compare/dialpad-support-vs-saas-labs-justcall) - [JustCall vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-saas-labs-justcall) ### 4. [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) By NiCE **Average Rating:** 4.3/5 **Total Reviews:** 1,730 NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. Categories in common with HELLO By MSG91: [Contact Center](https://www.g2.com/categories/contact-center), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms) **Compare:** [HELLO By MSG91 vs NICE CXone](https://www.g2.com/compare/hello-by-msg91-vs-nice-cxone) **Compare NICE CXone with other alternatives:** - [NICE CXone vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-nice-cxone) - [NICE CXone vs Talkdesk](https://www.g2.com/compare/nice-cxone-vs-talkdesk) - [NICE CXone vs JustCall](https://www.g2.com/compare/saas-labs-justcall-vs-nice-cxone) - [NICE CXone vs LiveAgent](https://www.g2.com/compare/liveagent-vs-nice-cxone) - [NICE CXone vs GoTo Connect](https://www.g2.com/compare/goto-connect-vs-nice-cxone) - [NICE CXone vs Gladly](https://www.g2.com/compare/gladly-vs-nice-cxone) - [NICE CXone vs Sprinklr Service](https://www.g2.com/compare/nice-cxone-vs-sprinklr-service) - [NICE CXone vs Dialpad Support](https://www.g2.com/compare/dialpad-support-vs-nice-cxone) - [NICE CXone vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-nice-cxone) ### 5. [LiveAgent](https://www.g2.com/products/liveagent/reviews) By QualityUnit **Average Rating:** 4.5/5 **Total Reviews:** 1,538 LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide. Reviewers say compared to HELLO By MSG91, LiveAgent is: - Better at support Categories in common with HELLO By MSG91: [Contact Center](https://www.g2.com/categories/contact-center), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms) **Compare:** [HELLO By MSG91 vs LiveAgent](https://www.g2.com/compare/hello-by-msg91-vs-liveagent) **Compare LiveAgent with other alternatives:** - [LiveAgent vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-liveagent) - [LiveAgent vs Talkdesk](https://www.g2.com/compare/liveagent-vs-talkdesk) - [LiveAgent vs JustCall](https://www.g2.com/compare/saas-labs-justcall-vs-liveagent) - [LiveAgent vs NICE CXone](https://www.g2.com/compare/liveagent-vs-nice-cxone) - [LiveAgent vs GoTo Connect](https://www.g2.com/compare/goto-connect-vs-liveagent) - [LiveAgent vs Gladly](https://www.g2.com/compare/gladly-vs-liveagent) - [LiveAgent vs Sprinklr Service](https://www.g2.com/compare/liveagent-vs-sprinklr-service) - [LiveAgent vs Dialpad Support](https://www.g2.com/compare/dialpad-support-vs-liveagent) - [LiveAgent vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-liveagent) ### 6. [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) By GoTo **Average Rating:** 4.4/5 **Total Reviews:** 1,415 GoTo Connect’s platform includes our award-winning, best-in-class products such as our UCaaS solution and phone system, customer engagement tools and multiple contact center capabilities along with powerful add-ons and integrations with your critical business apps such as MS Teams, Salesforce, Zendesk and Gmail. For over two decades, we’ve helped tens of thousands of companies grow their business by offering: • An award-winning cloud phone system with hundreds of enterprise-grade features (minus the enterprise price tag) • AI-powered contact center and customer engagement tools • Super simple setup, with an admin system that’s remarkably easy to manage • A unique visual dial plan editor, softphone functionality and advanced reporting • 99.999% uptime and best-in-class 24/7 customer service Reviewers say compared to HELLO By MSG91, GoTo Connect is: - Better at support Categories in common with HELLO By MSG91: [Contact Center](https://www.g2.com/categories/contact-center), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms) **Compare:** [HELLO By MSG91 vs GoTo Connect](https://www.g2.com/compare/goto-connect-vs-hello-by-msg91) **Compare GoTo Connect with other alternatives:** - [GoTo Connect vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-goto-connect) - [GoTo Connect vs Talkdesk](https://www.g2.com/compare/goto-connect-vs-talkdesk) - [GoTo Connect vs JustCall](https://www.g2.com/compare/goto-connect-vs-saas-labs-justcall) - [GoTo Connect vs NICE CXone](https://www.g2.com/compare/goto-connect-vs-nice-cxone) - [GoTo Connect vs LiveAgent](https://www.g2.com/compare/goto-connect-vs-liveagent) - [GoTo Connect vs Gladly](https://www.g2.com/compare/gladly-vs-goto-connect) - [GoTo Connect vs Sprinklr Service](https://www.g2.com/compare/goto-connect-vs-sprinklr-service) - [GoTo Connect vs Dialpad Support](https://www.g2.com/compare/dialpad-support-vs-goto-connect) - [GoTo Connect vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-goto-connect) ### 7. [Gladly](https://www.g2.com/products/gladly/reviews) By Gladly **Average Rating:** 4.7/5 **Total Reviews:** 1,115 Uniquely powered by Customer AI, Gladly is the only CX platform putting customers—not tickets—at the center of every conversation. Trusted by customer-centric brands like Crate & Barrel and Ulta Beauty, Gladly delivers radically efficient and personal experiences. Built for B2C leaders who refuse to compromise, Gladly ensures every conversation is uniquely tailored, emotionally intelligent, and effortlessly scalable. Our Customer AI maintains a single, continuous conversation across channels, balancing technology and human connection. Learn more at gladly.ai. Reviewers say compared to HELLO By MSG91, Gladly is: - Better at support - More usable Categories in common with HELLO By MSG91: [Contact Center](https://www.g2.com/categories/contact-center), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms) **Compare:** [HELLO By MSG91 vs Gladly](https://www.g2.com/compare/gladly-vs-hello-by-msg91) **Compare Gladly with other alternatives:** - [Gladly vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-gladly) - [Gladly vs Talkdesk](https://www.g2.com/compare/gladly-vs-talkdesk) - [Gladly vs JustCall](https://www.g2.com/compare/gladly-vs-saas-labs-justcall) - [Gladly vs NICE CXone](https://www.g2.com/compare/gladly-vs-nice-cxone) - [Gladly vs LiveAgent](https://www.g2.com/compare/gladly-vs-liveagent) - [Gladly vs GoTo Connect](https://www.g2.com/compare/gladly-vs-goto-connect) - [Gladly vs Sprinklr Service](https://www.g2.com/compare/gladly-vs-sprinklr-service) - [Gladly vs Dialpad Support](https://www.g2.com/compare/dialpad-support-vs-gladly) - [Gladly vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-gladly) ### 8. [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) By Sprinklr **Average Rating:** 4.3/5 **Total Reviews:** 753 Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution. Categories in common with HELLO By MSG91: [Contact Center](https://www.g2.com/categories/contact-center), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms) **Compare:** [HELLO By MSG91 vs Sprinklr Service](https://www.g2.com/compare/hello-by-msg91-vs-sprinklr-service) **Compare Sprinklr Service with other alternatives:** - [Sprinklr Service vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-sprinklr-service) - [Sprinklr Service vs Talkdesk](https://www.g2.com/compare/sprinklr-service-vs-talkdesk) - [Sprinklr Service vs JustCall](https://www.g2.com/compare/saas-labs-justcall-vs-sprinklr-service) - [Sprinklr Service vs NICE CXone](https://www.g2.com/compare/nice-cxone-vs-sprinklr-service) - [Sprinklr Service vs LiveAgent](https://www.g2.com/compare/liveagent-vs-sprinklr-service) - [Sprinklr Service vs GoTo Connect](https://www.g2.com/compare/goto-connect-vs-sprinklr-service) - [Sprinklr Service vs Gladly](https://www.g2.com/compare/gladly-vs-sprinklr-service) - [Sprinklr Service vs Dialpad Support](https://www.g2.com/compare/dialpad-support-vs-sprinklr-service) - [Sprinklr Service vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-sprinklr-service) ### 9. [Dialpad Support](https://www.g2.com/products/dialpad-support/reviews) By Dialpad **Average Rating:** 4.4/5 **Total Reviews:** 707 Dialpad pushes the limits of Ai. As a pioneer in the space, we built the first Ai-powered customer intelligence platform that now serves as the foundation for all Dialpad products. We also created our own proprietary large language model (LLM), leveraging over six billion minutes of conversational data, to ensure optimal accuracy for features like Ai Recaps automated meeting summaries. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Categories in common with HELLO By MSG91: [Contact Center](https://www.g2.com/categories/contact-center), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms) **Compare:** [HELLO By MSG91 vs Dialpad Support](https://www.g2.com/compare/dialpad-support-vs-hello-by-msg91) **Compare Dialpad Support with other alternatives:** - [Dialpad Support vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-dialpad-support) - [Dialpad Support vs Talkdesk](https://www.g2.com/compare/dialpad-support-vs-talkdesk) - [Dialpad Support vs JustCall](https://www.g2.com/compare/dialpad-support-vs-saas-labs-justcall) - [Dialpad Support vs NICE CXone](https://www.g2.com/compare/dialpad-support-vs-nice-cxone) - [Dialpad Support vs LiveAgent](https://www.g2.com/compare/dialpad-support-vs-liveagent) - [Dialpad Support vs GoTo Connect](https://www.g2.com/compare/dialpad-support-vs-goto-connect) - [Dialpad Support vs Gladly](https://www.g2.com/compare/dialpad-support-vs-gladly) - [Dialpad Support vs Sprinklr Service](https://www.g2.com/compare/dialpad-support-vs-sprinklr-service) - [Dialpad Support vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/dialpad-support-vs-five9-intelligent-cloud-contact-center-platform) ### 10. [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) By Five9 **Average Rating:** 4.1/5 **Total Reviews:** 625 Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing. Categories in common with HELLO By MSG91: [Contact Center](https://www.g2.com/categories/contact-center), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms) **Compare:** [HELLO By MSG91 vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-hello-by-msg91) **Compare Five9 Intelligent Cloud Contact Center Platform with other alternatives:** - [Five9 Intelligent Cloud Contact Center Platform vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-five9-intelligent-cloud-contact-center-platform) - [Five9 Intelligent Cloud Contact Center Platform vs Talkdesk](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-talkdesk) - [Five9 Intelligent Cloud Contact Center Platform vs JustCall](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-saas-labs-justcall) - [Five9 Intelligent Cloud Contact Center Platform vs NICE CXone](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-nice-cxone) - [Five9 Intelligent Cloud Contact Center Platform vs LiveAgent](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-liveagent) - [Five9 Intelligent Cloud Contact Center Platform vs GoTo Connect](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-goto-connect) - [Five9 Intelligent Cloud Contact Center Platform vs Gladly](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-gladly) - [Five9 Intelligent Cloud Contact Center Platform vs Sprinklr Service](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-sprinklr-service) - [Five9 Intelligent Cloud Contact Center Platform vs Dialpad Support](https://www.g2.com/compare/dialpad-support-vs-five9-intelligent-cloud-contact-center-platform) --- ## HELLO By MSG91 Alternatives FAQs ### How does HELLO By MSG91 compare to Talkdesk? According to G2 data, [HELLO By MSG91](https://www.g2.com/products/hello-by-msg91/reviews) holds a higher average rating of 5.0/5 across 31 reviews compared to [Talkdesk](https://www.g2.com/products/talkdesk/reviews)'s 4.4/5 rating from 2,505 reviews. HELLO By MSG91 scores 9.5 in meeting requirements, surpassing Talkdesk's 8.9 by 0.6 points, and leads in ease of setup with a 9.4 score versus Talkdesk's 8.8, a 0.6-point advantage. Talkdesk, however, slightly outperforms HELLO By MSG91 in usability (9.1 vs 9.0) and ease of administration (8.9 vs no comparable score for HELLO). Both products share an equal support rating of 8.8. User feedback highlights HELLO By MSG91's strengths in omnichannel messaging (SMS, WhatsApp, Voice) with rapid OTP delivery and a clean, intuitive UI that facilitates quick onboarding and reliable performance, especially in high-stakes communication scenarios. Conversely, Talkdesk is praised for its comprehensive call management, AI-powered features like call transcription and sentiment analysis, seamless CRM integrations, and robust automation capabilities that enhance agent productivity and customer experience. HELLO By MSG91 users note limitations in advanced reporting and dashboard visualization, often requiring external BI tools for in-depth analytics. Overall, HELLO By MSG91 excels in messaging reliability and ease of setup, while Talkdesk offers a more feature-rich, AI-driven call center platform with broader scalability and integration options. ### What are the best alternatives to HELLO By MSG91? The best alternatives to HELLO By MSG91 are [Talkdesk](https://www.g2.com/products/talkdesk/reviews) (4.4/5 with 2,505 reviews), [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) (4.3/5 with 2,386 reviews), [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) (4.3/5 with 1,730 reviews), and [Aircall](https://www.g2.com/products/aircall/reviews) (4.4/5 with 1,593 reviews). These platforms offer robust contact center capabilities with extensive integrations, AI-powered automation, and advanced analytics. ### What features do alternatives offer that HELLO By MSG91 does not? HELLO By MSG91 lacks advanced in-platform analytics and reporting features, requiring users to export data for deeper insights and custom visualizations. It also has limited native real-time engagement metrics and AI-driven workflow templates compared to alternatives. ### Which Contact Center tools do reviewers recommend instead of HELLO By MSG91? Reviewers recommend [Talkdesk](https://www.g2.com/products/talkdesk/reviews) for its comprehensive AI-driven call routing, real-time transcription, sentiment analysis, and seamless CRM integrations, which enhance agent productivity and customer experience. [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) is favored for its unified calling, SMS, and CRM integration platform with AI-powered call transcription and coaching, improving communication efficiency. [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) is praised for its omnichannel routing, AI-driven automation, and customizable workflows that streamline contact center operations. [Aircall](https://www.g2.com/products/aircall/reviews) is recommended for its ease of use, fast setup, power dialer, and strong CRM integrations, supporting efficient sales and support communications. ### Why do users choose Talkdesk over HELLO By MSG91? Users choose [Talkdesk](https://www.g2.com/products/talkdesk/reviews) over HELLO By MSG91 primarily for its comprehensive call center capabilities and advanced AI-driven features. Talkdesk's AI Agents builder, real-time transcription, sentiment analysis, and intelligent call routing significantly improve first-call resolution and agent efficiency, as noted in over 170 mentions of call management and 310 mentions of ease of use. Its seamless integration with major CRM systems like Salesforce and Zendesk consolidates customer data, enabling agents to deliver personalized support without switching platforms. The platform's scalability and cloud-based architecture support remote work and high call volumes, which is critical for mid-to-large enterprises. Additionally, Talkdesk's workforce management tools and customizable dashboards provide supervisors with actionable insights to optimize team performance. Despite some reports of technical glitches and a learning curve for advanced features, Talkdesk's robust automation, AI capabilities, and extensive feature set deliver measurable ROI through reduced handling times and improved customer satisfaction. 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