Property module good for drilling down and storing information with free form data being able to be inputted.

Using manager hub more which is beneficial for payment run approvals due to navigation

Quarterly meetings with account manager is very useful to highlight any issues that are outstanding and an opportunity for us to be made aware of any upcoming events Review collected by and hosted on G2.com.

Reporting side can be limited and focus is heavily on property module rather than accounting (general ledger)

Limited capability for management accounts / stat accounts so require a lot of excel spreadsheets meaning live data is very restricted if available at all Review collected by and hosted on G2.com.

It’s an industry-standard software requirement in our field, and it’s the market leader. Review collected by and hosted on G2.com.

If any changes are required to the configuration it is nearly always a separate billing cost as opposed to included in standard support costs. Review collected by and hosted on G2.com.

Great Property Management Platform

Excellent support from UK based MRI Employees

Relatively easy to use/navigate. Review collected by and hosted on G2.com.

Poor Finance Functions

Not intuitive

Poor outsourced support function - No notice when the supporting function was being outsourced either and the response times / support on offer has dropped considerably. Items previously that would be resolved over screen shares are now being charged at consultancy rates. Review collected by and hosted on G2.com.

Easy to navigate , my owners love the end of month statements and graphs Review collected by and hosted on G2.com.

I do not have any dislikes and if there are any issues, support is always available when I need it. Review collected by and hosted on G2.com.

Very intuitive—I’ve used it for a few years and picked it up quickly. Overall, it’s a solid PM system that’s easy to work with. Review collected by and hosted on G2.com.

Accounting and reporting functions need much more development. Support is often delayed too. Review collected by and hosted on G2.com.

I find the invoice processing with MRI Property Management to be very simple and quick. I also appreciate the Manager Hub as it is especially useful for providing relevant information for the property manager. Review collected by and hosted on G2.com.

I think the mail merge function could be improved slightly. It needs to be a bit more user friendly with further options of what attachments we want to include within the letters. Review collected by and hosted on G2.com.

I like being able to track the building and each tenant with MRI Property Management. The organization of the buildings and each tenant is really helpful. Plus, the commercial management ledgers are great for handling NNN reconciliations. Review collected by and hosted on G2.com.

I would like the lease expirations on the aging report. We have our accounting team track the lease expirations, and it would be great to be able to create a report for these or have the terms on the aging report. Review collected by and hosted on G2.com.

I like that MRI Property Management is very clear to use and easy to navigate. Booking routine inspections is easy, and managing arrears is clear as well. The initial setup was very easy and helpful, with staff available to answer any questions or provide assistance when needed. Review collected by and hosted on G2.com.

I think there could be improvements around the owner portal. Review collected by and hosted on G2.com.

I have been using MRI Property Management for the last nine years and find it especially beneficial for handling all of our accounting functions, such as journal entries (JE) and closing the ledger. The modules for commercial management properties and accounts payable (AP) areas are well-integrated and serve our needs effectively. I appreciate the enhancements made over time, which have improved the user-friendliness of the software. The features and functionalities I utilize the most include the JE upload and the general ledger module, which are extremely helpful, especially when combined with the corporate accounts receivable (AR) module and integrated with spreadsheet server. These integrations have been incredibly beneficial in streamlining our workflow and developing our own reports efficiently. It's also notable that the system is not terrible; it is functional and meets our basic needs, and I am optimistic that with further upgrades, especially to a newer platform, it will become even better. Review collected by and hosted on G2.com.

I didn't find the system very user-friendly when I first started using it. We had to make a lot of customizations to make it fully functional for our use. Some of the reports within MRI aren't that great and require manipulation in the settings or pairing with additional software like Insight Software to produce desired outcomes. The limitations in the reporting could be due to the fact that we're using an older version of MRI. Review collected by and hosted on G2.com.

I use MRI Property Management more for accounting purposes, and I like that posting journals is straightforward. The general ledger helps me post journals to the correct place, which is a feature I appreciate, especially since it's more of a non-property function. Review collected by and hosted on G2.com.

I find the sales ledger a bit difficult to manage when downloading invoices because it downloads to PDF instead of Word, so I can't amend certain things. Review collected by and hosted on G2.com.