MRI Property Management is easy to use once you're up and running—the interface is intuitive and streamlines daily tasks like leasing, accounting, and reporting without unnecessary complexity. Their technical support is outstanding—responsive, knowledgeable, and genuinely helpful in resolving issues quickly. I also really appreciate the helpful courses available through their Training Academy. The eLearning options, live trainings, and resources have significantly enhanced my skills and confidence in using the platform effectively. Overall, it's a reliable tool that boosts efficiency and user proficiency. Highly recommend for property managers! Review collected by and hosted on G2.com.

There is nothing I dislike about MRI Property Management. Review collected by and hosted on G2.com.

It's really easy to use and if I need help there are lots of articles and videos, or I can use chat too. Review collected by and hosted on G2.com.

I actually can't think of anything I particularly don't like. Review collected by and hosted on G2.com.

I find MRI Property Management quite flexible compared to other competitors. I appreciate their query tool, as we can customize the reports however we want. The initial setup is easy to understand, and it makes my work easier because I only need to set up once, saving me a lot of time. If any amendments or changes occur in a lease, I can just edit the setup. Review collected by and hosted on G2.com.

I came across some bugs when dealing with higher tenant count properties. The system feels slow and gets stuck between loading screens. Review collected by and hosted on G2.com.

MRI excels at accounting, handling not only current billing but also maintaining accurate records of historical information.

It efficiently facilitates tenant collections and rent increases. Its clear account statement simplifies tenant management.

We use it daily for our property management tasks.

We are pleased with the technical support, which offers different levels of assistance for every issue that may arise, as well as a website where you can find documentation for any known issues. Review collected by and hosted on G2.com.

As a company based in Mexico with an in-house setup, we sometimes need to separately generate certain official tax reports.

These can be integrated into MRI through some development; it would just take a little time to prepare them. Review collected by and hosted on G2.com.

We use MRI Qube PM for managing thousands of properties across UK. It is well-established solution widely used for block management and helps property managers handling large and complex portfolios. It is a good software that covers operational, financial, compliance and communications workflows in one platform. Our users use Property Management, Purchase Ledger, General Ledger, Sales Ledger, HMRC Submission modules to manage the properties efficiently

The best part is that the reporting is highly configurable, which supports financial transparency and audit readiness which is a key requirement in property management. Review collected by and hosted on G2.com.

Difficult to navigate background settings, Occasional slowness or system lag, Review collected by and hosted on G2.com.

It is a very powerful software for block managers when used effectively and is capable of excellent reporting etc. Review collected by and hosted on G2.com.

It can be quite tricky for users to fully get to know the system and there being so many customisable areas are both a plus and a minus. more helpful/updated user guides to enable it to be more 'self serve' would be good. The mail merge function is awful, it is definitely the biggest flaw as you should be able to easily merge and not just to tenant references which are next to each other Review collected by and hosted on G2.com.

Qube PM is the best estate management software I have used. It is very customizable (Custom tabs, WordLinks, etc) which means it can have a bespoke integration for each different business. The support desk has been extremely helpful to me for the years I have used the software. Review collected by and hosted on G2.com.

Qube PM can sometimes be pretty difficult to navigate to the background settings. There are lots of hidden areas that you need to be aware of / turn on in order to find the. Review collected by and hosted on G2.com.

I find MRI Property Management fairly easy to use, which is great. The fact that it can be developed to meet additional requirements adds a lot of flexibility. I appreciate how user security and permissions can be managed effectively, allowing for better controls. Additionally, the document storage facility is convenient because we can review documents at all levels within the system, saving us a lot of time. Review collected by and hosted on G2.com.

The support function has recently been moved, and it now takes a lot longer to get issues resolved. Previously, a single call would bring the right outcome, but now it takes several calls and escalation to get the same outcome. Also, making sure the system is configured as needed can be a challenge as new users may not fully grasp what the system can actually do, so input from the consultants is vital. Review collected by and hosted on G2.com.

I have been using MRI derived software as an sys admin for 10+ years and have always found the customer service to be prompt and reliable. Even when requesting dedicated access to our Qube environment at short notice they were able to assist at short notice and made the experience as pain free as possible. Review collected by and hosted on G2.com.

It’s frustrating having to wait for a user to be set up or for a password to be reset by MRI. At times the turnaround is within 30 minutes, but it can also take several hours. Another issue is that, when requesting new user setups, the username provided sometimes differs from what was requested. I understand usernames can’t be duplicated; however, we request the AD name on our system specifically to prevent this from happening. For example, if we request the username to be ####-AnUser@@qubeglobalcloud.com, we can still receive a response stating the user has been set up as ####-AUser@@qubeglobalcloud.com. Review collected by and hosted on G2.com.

The technology is very reliable, and the support is excellent. Our account manager is very thorough, and we feel well looked after. Several processes have been made much faster thanks to the software MRI provides us. Review collected by and hosted on G2.com.

Since the implementation of the Support Team in South Africa it does seem like there is a removal of expertise although they are getting better. Sometimes the support can be frustrating if a case is closed without a thorough explanation, we tend to raise another case but does cause duplication. Review collected by and hosted on G2.com.