Nothing—save your time and your money. They’ve wasted far too much of both of mine. Review collected by and hosted on G2.com.

Our experience with MRI has been both challenging and frustrating. The platform is prone to technical errors, which have repeatedly disrupted our accounting, reporting, and payment workflows. Although we were assured that “safeguards” were in place, these measures have occasionally failed, forcing our team to spend extra time resolving discrepancies and managing workflow interruptions.

Support and Documentation:

Support has proven to be one of the more difficult aspects of using MRI. There is frequent turnover within the support team, so we often find ourselves re-explaining ongoing issues to new representatives who may not be fully acquainted with our account history. Additionally, MRI’s support materials have been inconsistent: for over two years, their online manuals were unsearchable, and many sections are still incomplete. The instructional videos offer only partial guidance, leaving users to address common problems without comprehensive instructions. These shortcomings have led to slower resolution of issues and increased internal effort on our part.

Account Management and Communication:

Account management has also been problematic. Some commitments made during onboarding were not fully delivered, and requests for follow-up or corrections have sometimes been delayed or redirected, especially when third-party integrations are involved. After onboarding concluded, we noticed a decline in both responsiveness and accountability from the team.

Recommendation:

For those considering MRI, we strongly recommend documenting all agreements and carefully verifying every detail before moving forward. Be prepared to allocate extra time and resources to address issues as they arise.

Overall, this partnership has demanded more effort and incurred greater costs than we initially expected. We hope MRI will continue to enhance its platform stability, documentation, and support processes to better meet the needs of its current and future clients. Review collected by and hosted on G2.com.

MRI Property Management covers nearly all essential aspects of property management, including leases, management reports, and accounting. The software is precise and only requires you to input the correct information. I also appreciate the flexibility it offers, allowing you to make corrections if you enter any information incorrectly. I have not encountered any other software that meets all the needs of the property management sector as effectively as this one does. Review collected by and hosted on G2.com.

II would like to receive reminders from MRI. For instance, if a lease is expiring within the next three months, it would be helpful for MRI to send a reminder to the property manager or user to ensure it doesn't get overlooked. This is currently a challenge with my properties.

The accounting reports are generally fine, but I sometimes need to use the financial period to gather all the information for that timeframe. However, when looking at tenant statements, using the tenant statement period does not provide all the receipts and charges for the month. Is there something I might be doing wrong? Review collected by and hosted on G2.com.

I like the dependability of the system, I can trust that by using the system required tasks will not get missed and you can input enough static data in order to be able to undertake a good level of analysis. Review collected by and hosted on G2.com.

My least favourite feature about MRI property management is that the PM system, purchase ledger and the general ledger aren't all integrated to provide live data. Review collected by and hosted on G2.com.

I find the system flexible to my needs. It not only allows me to do the day to day property management tasks but also to customise the reports i needs. Review collected by and hosted on G2.com.

There is only one small inconvenience that I've noticed which the need to transfer between the three modules. Review collected by and hosted on G2.com.

It's adaptable to a variety of set ups and allows a fair amount of customisation to get out a variety of results. Review collected by and hosted on G2.com.

The separation of PPMS, PL and GL into separate modules can cause timing issues that then take time to reconcile such as with VAT periods. Review collected by and hosted on G2.com.

I have used MDA/ MRI since 2004. It is an invaluable tool to run my property company. It is accurate easy to use and effective Review collected by and hosted on G2.com.

Honestly there is nothing I dislike. I did find that as the company grew that I did not get customer service that I felt was sufficient but recently that matter has been addressed via a dedicated customer success manager Review collected by and hosted on G2.com.

It's versatility. We can adjust and make the product work to suite the business processes instead of having to adjust the business around it. Reporting, everything is reportable. All data in all functions. How it can integrate with other products, be it 3rd party via API who via other MRI productions that either bolt on top of the data or integrate as a module. Review collected by and hosted on G2.com.

The disconnect between the fund dates and annual budget columns. When reporting it can be hard to distinguish what years the columns relate to if the fund dates have been amended usually for SC account production. In a perfect world they would only change at the start of the SC year but it's designed for that perfect world where SC accounts are produced and completed at the same time.

Portal accounts require existing records in Qube. This means it cannot be used for Resident Engagement mandated by law to communicate with all parties of the building and visitors. Review collected by and hosted on G2.com.

I find MRI Property Management very user-friendly. It's a great tool for day-to-day tracking and seeing trends in financial data. It helps us effectively research various data and run reports for ownership on the performance of a property. Additionally, it solves the record-keeping of revenues and expenses for our properties and assists us in preparing and providing financials to ownership and CPAs for tax purposes. Review collected by and hosted on G2.com.

Improving on the day-to-day data entry modules would be helpful. At times, it can be slow, and we can type faster than the system can process what we are typing. Speeding up the Journal Entry screen so that you can tab and enter data quicker would save us a lot of time. We find we have to use the mouse to click into the next field vs being able to intuitively tab and enter data. Review collected by and hosted on G2.com.

I find MRI Property Management easy to manage, with clear, bright screens and tabs that make navigation straightforward. I really like the help button, which is incredibly useful when I encounter tasks I don't understand. The easy-to-follow steps are excellent for creating training documents or assisting individuals, and I appreciate that the interfaces are clear and easily readable. Having used MRI for 8 years now, I consider myself a super-user. Review collected by and hosted on G2.com.

Oh, the fact that you cannot make the main screen bigger and keep the navigation/side part. Also, when you have a lot of data to sort, the upload of data takes too long. I would like to see the notes tab have better functions, such as spell check and Grammarly. MRI operatives do take a long time to respond. When an error has occurred, you cannot revert to the original without contacting the MRI operatives. Review collected by and hosted on G2.com.

“I find MRI Property Management really effective because it brings all our financial, tenant, and operational work into one place and the tenant portals make communication much smoother. It’s a powerful system that genuinely supports day‑to‑day property management Review collected by and hosted on G2.com.

It can be difficult to find the correct report as there are so many on the system, Sometimes it is a little trial and error finding the right one. Review collected by and hosted on G2.com.