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mPartic... Reviews
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# mParticle by Rokt Features

##### ## Metrics (23)

Sessions - Digital Analytics

Accurately measure total web traffic and present data elegantly.

Engagement

Configure and accurately measure an appropriate measure of engagement, such as average session length, page views per session, amount of scrolling, etc.

Entry and Exit Pages

Accurately determine where most people enter your site and where they leave and present data elegantly.

Standard Event Tracking

Software automatically tracks standard user actions.

Custom Event Tracking

Able to set up custom variables to track any user activity on the site.

Retention

Accurately measure bounce rate.

Return

Track user return rates and related metrics.

Conversions

Track what proportion of users convert via a certain action.

Funnels

See how many users proceed down a certain path to conversion.

Engagement

Configures and accurately measures an appropriate measure of engagement, such as average session length.

Exit Tracking

Accurately determines where users close the app during their sessions.

Retention

Accurately measures bounce rate.

Return

Tracks user return rates and related metrics.

Conversions

Tracks what proportion of users convert via a certain action.

Engagement Tracking

Tracks metrics that provide insight into how a user interacts with any interface or product

Uninstall Tracking

Conversion Tracking

Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads

Location Tracking

Identify the physical location of an individual, asset, device, etc.

ROI Tracking

Monitor conversion rates and analyze effectiveness and profitability of marketing efforts

Retention Tracking

Measures the retention rate and satisfaction of customers.

Visitor Tracking

Track visitors and purpose of visits

Behavior Tracking

Track visitors'/audience's responses across web pages and other optimized content

Revenue Tracking

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##### ## Reporting (7)

Real-Time Reporting

Obtain live data for who is currently accessing your site.

Trending

Report on how any user activity has changed over time.

Retroactive Reporting

Report on user activity in the past and set up predictive models for the future.

Segmentation

Break down a population of users by demographics, sequence actions, time, and able to build custom segments.

Mobile Reporting

Analytic tools are also available for mobile and tablet versions of websites.

Unification Across Devices

Able to unify user data across devices, recognizing returning users.

Custom Reports and Dashboards

Allows users to easily build customized reports and dashboards.

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##### ## Other (7)

User Data

Able to access user-specific data such as location, language, gender, and activity while on the site.

Site Search Reporting

Report on keywords used in internal searches.

Load Time Monitoring

Track load times on different devices and systems.

Campaign Tracking

Analyze inbound marketing traffic to identify which campaigns are working best.

E-Commerce

Track revenue and transactions.

Promotional Messages

Able to deploy promotional or other pop-up messages based on user actions.

Administration Alerts

System can self-monitor critical metrics and alert administrators when they reach concerning levels.

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##### ## Administration (10)

API / Integrations

Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc. with other software applications.

QA Testing

Able to test that event and variable setup are reporting data accurately.

Performance and Reliability

Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond.

User, Role, and Access Management

Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.

Data Modelling

Tools to (re)structure data in a manner that allows extracting insights quickly and accurately

Recommendations

Analyzes data to find and recommend the highest value customer segmentations.

Workflow Management

Tools to create and adjust workflows to ensure consistency.

Dashboards and Visualizations

Presents information and analytics in a digestible, intuitive, and visually appealing way.

Configurable Workflow

Configure existing workflows to meet your organization's needs

Rules-Based Workflow

Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work

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##### ## User Identification (4)

Demographics

Identifies user demographics like gender or age.

User Segmentation

Enables the view of analytic data based on user segment.

Geolocation

Identifies users locations.

Predictive Analytics

Predict future data based on historical data sets

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##### ## Tracking & Reporting (8)

Custom Event Tracking

Enables you to define custom events for analysis.

Real-Time Insights

Provides real-time reports.

Attribution

Measures user acquisition analytics.

Activity Dashboard

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

User Path Tracking

Displays a users progress throughout specific paths in an application.

User Activity History

Displays a users activity history.

Multi-Channel Attribution

A set of rules that assigns credit for sales and revenue to touchpoints across the customer journey

In-App Events Tracking

Track user activities and events within an application.

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##### ## Product Analytics (9)

Account-Level Analytics

Ability to see analytics at the account level.

User-Level Analytics

Ability to see analytics at the user level.

Segmentation

Ability to compare usage across segments such as role, company size, etc.

Funnels

See how users move though a product via grouped page sequences

Alerts

Receive automated alerts and reports based on gains or losses in performance.

Multi-Product Analytics

View analytics for multiple products in a single dashboard, including cross-product engagement

User Scoring

Scores customers and visitors to identify at-risk or thriving accounts.

Integrations

Breadth and functionality of integrations with third-party products.

Usage Tracking/Analytics

Track and interpret metrics on the usage of company resources

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##### ## Compliance (5)

Sensitive Data Compliance

Supports compliance with PII, GDPR, HIPPA, PCI, and other regulatory standards.

Training and Guidelines

Provides guidelines or training related to sensitive data compliance requirements,

Policy Enforcement

Allows administrators to set policies for security and data governance

Compliance Monitoring

Monitors data quality and send alerts based on violations or misuse

Real-Time Monitoring

Active monitoring of systems, applications, or networks

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##### ## Data Quality (3)

Data Preparation

Curates collected data for big data analytics solutions to analyze, manipulate, and model

Data Distribution

Facilitates the disseminating of collected big data throughout parallel computing clusters

Data Unification

Compile data from across all systems so that users can view relevant information easily.

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##### ## Data Sourcing (7)

Data Enrichment

Uses external data sources to improve customer profiles.

Expandability

Can be updated to accept new sources and types of data.

Content Marketing

Can act as a content marketing platform.

Multiple Devices

Can engage with customers across any device with a consistent message.

Email Marketing

Create and send email blasts/campaigns

Multi-Channel Marketing

Coordinate marketing efforts across channels (email, landing pages, social media, etc.)

Real-Time Data

Receive data and information in real time

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##### ## Intelligence (3)

Marketing Metrics

Provides analysis of marketing program ROI and efficiency.

Predictive Modeling

Predicts outcomes based on statistical models; can give insight to "what-if" scenarios.

Recommendation Engine

Uses artificial intelligence to provide suggestions based on desired outcomes.

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##### ## Functionality (4)

Identity Verification

Identity verification functionality validates a person's identity prior to a company complying with a data subject access request.

Workflow

Offers workflows to process Data Subject Access Requests to enable multiple departments to assist when complying with user access and deletion requests.

DSAR Portal

Offers a user-facing portal for data subjects to request access to their data.

Reporting and logs

Has reporting and log functionality to prove that companies are in compliance with mandated response time, per privacy laws such as GDPR, CCPA, and others.

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##### ## Platform Basics (2)

Dynamic Segmentation

Provides users the ability to dynamically segment their users based on varying criteria (i.e. email opens, product features, etc.).

Journey Optimization

Automates the testing and optimization of customer-facing messaging and campaigns.

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##### ## Platform Data (4)

Journey Reporting

Ability to uncover and visualize how users move through your website, marketing campaigns, and product(s).

Trends Reporting

Ability to measure product usage by feature, campaign performance by source, and other trending metrics.

Dashboards

Provides dashboards to combine and visualize quantitative and qualitive customer journey data.

Advanced Data Filtering

Provides advanced data filtering capabilities to help users drill down, sort, filter, aggregate, and group customer journey data.

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##### ## Platform Additional Functionality (3)

Journey Mapping

Ability to create visualizations or maps of past, current, or future customer journeys based on behavioral data.

Integrations

Integrates with additional marketing analytics and other marketing, sales, and e-commerce-related software to provide one source of truth for customer journey analytics.

Automated Alerts

Provides the ability to setup automated alerts to drive targeted actions and customer experience improvements.

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##### ## Development (2)

Pre-built Connectors

Facilitiates API development and integrations with prebuilt connectors, templates, and examples.

Custom Connectors

Provides the ability to create connectors from existing services and APIs in catalog.

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##### ## Management (2)

Reporting and Analytics

Provides dashboards to gain real-time insights into API performance, usage, and errors.

Data Mapping

Facilitates to and fro data map according to the data model between applications/web services.

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##### ## Integration Options (4)

ERP Systems

Provides integrations to ERP Systems.

Accounting Systems

Provides integrations to accounting Systems.

CRM and Marketing Automation Systems

Provides integrations to customer relationship management and marketing automation systems.

EDI

Provides integrations to EDI service providers.

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##### ## Management (6)

Business Glossary

Lets users build a glossary of business terms, vocabulary and definitions across multiple tools.

Data Discovery

Provides a built-in integrated data catalog that allows users to easily locate data across multiple sources.

Data Profililng

Monitors and cleanses data with the help of business rules and analytical algorithms.

Reporting and Visualization

Visualize data flows and lineage that demonstrates compliance with reports and dashboards through a single console.

Data Lineage

Provides an automated data lineage functionality which provides visibility over the entire data movement journey from data origination to destination.

Data Visualization

Graphical representation of data

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##### ## Security (9)

Access Control

Authenticates and authorizes individuals to access the data they are allowed to see and use.

Roles Management

Helps identify and manage the roles of owners and stewards of data.

Compliance Management

Helps adhere to data privacy regulations and norms.

Deletion Management

Access Controls/Permissions

Define levels of authorization for access to specific files or systems

User Management

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Process Management

Audit Management

Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws

Metadata Management

Collect and maintain structured information that describes data or content

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##### ## Maintainence (3)

Data Quality Management

Defines, validates, and monitors business rules to safeguard master data readiness.

Policy Management

Allows users to create and review data policies to make them consistent across the organization.

Data Storage Management

Manage and store data in a database

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##### ## Generative AI (3)

AI Text Generation

Allows users to generate text based on a text prompt.

AI Text Summarization

Condenses long documents or text into a brief summary.

Generative AI

Use AI to generate content in the form of text, images, videos, etc.

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##### ## Agentic AI - Customer Journey Analytics (4)

Autonomous Task Execution

Capability to perform complex tasks without constant human input

Cross-system Integration

Works across multiple software systems or databases

Adaptive Learning

Improves performance based on feedback and experience

Proactive Assistance

Anticipates needs and offers suggestions without prompting

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##### ## Agentic AI - Product Analytics (5)

Autonomous Task Execution

Capability to perform complex tasks without constant human input

Cross-system Integration

Works across multiple software systems or databases

Adaptive Learning

Improves performance based on feedback and experience

Proactive Assistance

Anticipates needs and offers suggestions without prompting

Machine Learning

Enable businesses to implement machine learning algorithms on business data such as sales and revenue

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##### ## Agentic AI - Digital Analytics (4)

Autonomous Task Execution

Capability to perform complex tasks without constant human input

Cross-system Integration

Works across multiple software systems or databases

Proactive Assistance

Anticipates needs and offers suggestions without prompting

Decision Making

Makes informed choices based on available data and objectives

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##### ## Agentic AI - Data Governance (8)

Autonomous Task Execution

Capability to perform complex tasks without constant human input

Multi-step Planning

Ability to break down and plan multi-step processes

Cross-system Integration

Works across multiple software systems or databases

Adaptive Learning

Improves performance based on feedback and experience

Natural Language Interaction

Engages in human-like conversation for task delegation

Decision Making

Makes informed choices based on available data and objectives

Third-Party Integrations

Set up connections to third-party platforms to improve business processes

Active Directory Integration

Integrates with Active Directory

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##### ## Behavioral Analytics - Product Analytics (5)

Multi-Product Analytics

View analytics for multiple products in a single dashboard, including cross-product engagement

User level Analytics

Ability to see analytics at the user level.

Account level Analytics

Ability to see analytics at the account level.

Segmentation

Ability to compare usage across segments such as role, company size, etc.

Funnels

See how users move though a product via grouped page sequences

Show More

##### ## AI driven optimization - Product Analytics (4)

User scoring

Scores customers and visitors to identify at-risk or thriving accounts.

Adaptive learning

View analytics for multiple products in a single dashboard, including cross-product engagement

Automated insights

Anticipates needs and offers suggestions without prompting

Autonomous task execution

Capability to perform complex tasks without constant human input

Show More

##### ## Platform Infrastructure - Product Analytics (3)

Cross System integrations

Works across multiple software systems or databases

Alerts

Receive automated alerts and reports based on gains or losses in performance.

Integrations

Breadth and functionality of integrations with third-party products.

Show More

##### ## Additional Functionality (116)

Monitoring

Observe and track the demand, usage, progress or quality of a system, product, or user

Push Notifications

Trigger clickable pop-up messages

Access Controls/Permissions

Define levels of authorization for access to specific files or systems

Campaign Management

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Data Modeling

Conceptual model of how data items relate to each other

Funnel Analysis

Method of analysis that visualizes the series of events that lead towards a defined goal.

For Marketers

For the intention to be used by marketing teams

Single Sign On

Allow users to access multiple services after entering their login credentials once

Workflow Management

Create, design and manage workflows for repetitive tasks

Customer Experience Management

Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.

Trend Analysis

Review data from past periods to reveal recurring tendencies and predict future performance

Mobile Access

Access software remotely via mobile devices

Third-Party Integrations

Set up connections to third-party platforms to improve business processes

Alerts/Escalation

System alerts about the need to escalate an issue or request

Data Import/Export

Import and export data to and from software applications

Collaboration Tools

Provides a channel for team members to share media files, communicate, and work together

Session Recording

Record active support and chat sessions for auditing and training

Data Visualization

Graphical representation of data

Root Cause Analysis

Identify and analyse the reasons behind accidents

Drag & Drop

Assemble applications and processes by dragging over and arranging pre-built components

Performance Metrics

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Generative AI

Use AI to generate content in the form of text, images, videos, etc.

Cohort Analysis

Analytics that breaks the data in a data set into related groups/categories.

Issue Management

Identify and respond to unexpected problems or failures (ie. "negative events")

Compliance Management

Track and manage adherence to policies for any service, product, process, or supplier

Heatmaps

A visual display that uses a color spectrum to show how visitors interact with areas of a web page

Customizable Branding

Add customized logos and colors to align with company branding

Search/Filter

Search and filter data across systems to locate required information by entering keywords or certain criteria

AI Copilot

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Event Triggered Actions

Predefined actions automatically performed on the occurance of specific events

API

Application programming interface that allows for integration with other systems/databases

Reporting/Analytics

View and track pertinent metrics to find patterns and gain insights from data

A/B Testing

Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness

Conversion Tracking

Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads

Funnel Analysis

Method of analysis that visualizes the series of events that lead towards a defined goal.

Product Data Management

Capture, organize and track product-specific data and information in a centralized location

Engagement Tracking

Tracks metrics that provide insight into how a user interacts with any interface or product

Alerts/Notifications

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Cohort Analysis

Analytics that breaks the data in a data set into related groups/categories.

Session Recording

Record active support and chat sessions for auditing and training

AI Copilot

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Data Visualization

Graphical representation of data

Customer Journey Mapping

Visualize and analyze customer experience across all touchpoints and channels

Generative AI

Use AI to generate content in the form of text, images, videos, etc.

Interactive Reports

Edit and personalize data view as needed

A/B Testing

Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness

AI Copilot

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Reporting & Statistics

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Data Migration

Move from one database to another, or upgrade the version of database software being used

Archiving & Retention

Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes

Data Capture and Transfer

Import, collect, and capture data from multiple sources

Audit Trail

A record of all activities within the system, including user access, changes made, etc.

Data Synchronization

Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency

Single Sign On

Allow users to access multiple services after entering their login credentials once

Customizable Reports

Alter the layout and content of reports

Data Profiling

Examines, analyzes, and organizes data to create relevant summaries or graphs.

Authentication

Verify the identity of users/devices to enable secure access

Role-Based Permissions

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Tagging

Attach digital tags to documents and assets for identification, search, or monitoring purposes

Secure Data Storage

Securely stores data to prevent data loss or breaches

Data Security

Protect sensitive data for digital privacy

HIPAA Compliant

Compliant with HIPAA, which sets standards for sensitive patient data protection

SSL Security

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

Risk Assessment

Initiate collection and analysis of known risks

Data Mapping

Track the management and flow of data throughout the organization

Search/Filter

Search and filter data across systems to locate required information by entering keywords or certain criteria

Self Service Portal

Online portal through which end users can access the system, manage tasks, or obtain information

Multiple Data Sources

Allows users to manage data from a number of sources

Document Storage

Store and organize documents in a centralized system

API

Application programming interface that allows for integration with other systems/databases

Activity Tracking

Track and document all activities across devices, networks, and other systems

Automatic Backup

Data is backed up automatically to prevent data loss

Visual Analytics

Interact with data visualization elements, such as charts and graphs, to drill down into data

Engagement Tracking

Tracks metrics that provide insight into how a user interacts with any interface or product

Contact Management

Manage, organize, and store contact information

Customer Journey Mapping

Visualize and analyze customer experience across all touchpoints and channels

Generative AI

Use AI to generate content in the form of text, images, videos, etc.

API

Application programming interface that allows for integration with other systems/databases

A/B Testing

Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness

Lead Generation

Manage the process of attracting and converting business prospects into leads

Data Integration

Combining data from different sources and providing a unified view

Customer Activity Tracking

A report showing what actions customers perform

Activity Dashboard

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Activity Tracking

Track and document all activities across devices, networks, and other systems

Campaign Segmentation

Group campaigns by project, client, or campaign for better management.

Lead Capture

Automatically identify and save contact information of potential customers

Contact Database

Centralized database of stakeholders and their contact information such as names, address, phone number etc.

Campaign Management

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Behavior Tracking

Track visitors'/audience's responses across web pages and other optimized content

Real-Time Analytics

Analyze and gain insights into data in real-time

Email Management

Manage, store and organize emails within the system or via third-party apps

Lead Qualification

Score a lead on their quality or likelihood to buy based on certain behaviors

Reporting & Statistics

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Template Management

Create, save, and re-purpose templates for emails, forms, etc.

Alerts/Notifications

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Predictive Analytics

Predict future data based on historical data sets

Surveys & Feedback

Gauge satisfaction and receive information for improvement and success

Personalization

Adjust communications based on previous interactions or personal preferences

Campaign Planning

Plan and strategize marketing campaigns

Third-Party Integrations

Set up connections to third-party platforms to improve business processes

Behavioral Analytics

Track and analyse user behavior within a system or network

Email Tracking

Track delivered, received, and opened emails

Campaign Analytics

Track and interpret campaign performance metrics

Customer Segmentation

Process of dividing customers into groups based on common characteristics

Multi-Channel Communication

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Lead Management

Store information about leads or contacts and track, manage and nurture them throughout the sales process

Channel Management

Manage various distribution channels, build relations with channel partners, and track their performance

AI Copilot

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Audience Targeting

Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention

GDPR Compliance

Ensure compliance with the General Data Protection Regulation protocols

Customer Profiles

Record customer information, purchase history, and other notes

Customer Database

A collection of customer information such as contact details, demographics, previous interactions, etc.

Multiple Data Sources

Allows users to manage data from a number of sources

Event Triggered Actions

Predefined actions automatically performed on the occurance of specific events

Tagging

Attach digital tags to documents and assets for identification, search, or monitoring purposes

Customizable Templates

Pre-designed layouts that can be customized to match preferences and requirements

Show More

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## Technology Glossary Features

View full feature definition

View definitions of the features and discover new technology terms.

[View Glossary](/glossary)

[Mobile Reporting](/glossary/mobile-reporting-definition)

Mobile reporting is a business intelligence solution that allows users to access analytics on mobile devices. Learn more about the benefits and uses.

[Promotional Messages](/glossary/promotional-messages-definition)

Promotional messages are used by businesses to advertise a product, event, or special offer to their customers. Learn more about promotional messages, their best practices, and how marketers can create promotional campaigns with SMS marketing software.

[User Segmentation](/glossary/user-segmentation-definition)

User segmentation is the action of separating different users into specific groups, or segments, based on common characteristics.

mParticle by Rokt Comparisons

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##### Categories on G2

[Customer Journey Analytics](https://www.g2.com/categories/customer-journey-analytics)[Digital Analytics](https://www.g2.com/categories/digital-analytics)[Mobile App Analytics](https://www.g2.com/categories/mobile-app-analytics)

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