--- title: ServiceNow EmployeeWorks Reviews meta\_title: 'ServiceNow EmployeeWorks Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 127 reviews by the users' company size, role or industry to find out how ServiceNow EmployeeWorks works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 127 scale: '5' date\_modified: '2026-08-07' parent\_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- ### ServiceNow EmployeeWorks Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **high efficiency** of Moveworks, significantly improving IT support and saving valuable time. [(11 mentions)](https://www.g2.com/products/servicenow-employeeworks/reviews?filters%5Bsentiment_snippet%5D=1049705&qs=pros-and-cons#reviews) Users find Moveworks to be **easy to use** , enhancing efficiency and providing fast, coherent responses effortlessly. [(10 mentions)](https://www.g2.com/products/servicenow-employeeworks/reviews?filters%5Bsentiment_snippet%5D=1049829&qs=pros-and-cons#reviews) Users commend Moveworks for its **impressive AI integration** that enhances efficiency and streamlines IT support effectively. [(7 mentions)](https://www.g2.com/products/servicenow-employeeworks/reviews?filters%5Bsentiment_snippet%5D=1049627&qs=pros-and-cons#reviews) Users commend the **impressive AI integration** in Moveworks, enhancing efficiency and streamlining IT support significantly. [(7 mentions)](https://www.g2.com/products/servicenow-employeeworks/reviews?filters%5Bsentiment_snippet%5D=1049560&qs=pros-and-cons#reviews) Users value the **time-saving capabilities** of Moveworks, significantly reducing incident resolution time and improving efficiency. [(6 mentions)](https://www.g2.com/products/servicenow-employeeworks/reviews?filters%5Bsentiment_snippet%5D=1049903&qs=pros-and-cons#reviews) Users face challenges with the **complexity of integration** in Moveworks, impacting efficiency and usability. [(5 mentions)](https://www.g2.com/products/servicenow-employeeworks/reviews?filters%5Bsentiment_snippet%5D=1049812&qs=pros-and-cons#reviews) Users find the **learning curve steep** due to complex integration and significant time commitment needed for customization. [(4 mentions)](https://www.g2.com/products/servicenow-employeeworks/reviews?filters%5Bsentiment_snippet%5D=1050173&qs=pros-and-cons#reviews) Users find the **time-consuming integration** with Moveworks challenging, requiring significant effort for optimal performance. [(4 mentions)](https://www.g2.com/products/servicenow-employeeworks/reviews?filters%5Bsentiment_snippet%5D=1049792&qs=pros-and-cons#reviews) Users express concern about **integration limitations** of Moveworks, particularly for non-ServiceNow platforms affecting overall functionality. [(4 mentions)](https://www.g2.com/products/servicenow-employeeworks/reviews?filters%5Bsentiment_snippet%5D=1050033&qs=pros-and-cons#reviews) Users note the **delayed response** times from Moveworks can hinder their overall experience and support effectiveness. [(3 mentions)](https://www.g2.com/products/servicenow-employeeworks/reviews?filters%5Bsentiment_snippet%5D=1049841&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of ServiceNow EmployeeWorks ##### 1. Efficiency Users value the **high efficiency** of Moveworks, significantly improving IT support and saving valuable time. [ See 11 mentions ](https://www.g2.com/products/servicenow-employeeworks/reviews?filters%5Bsentiment_snippet%5D=1049705&qs=pros-and-cons#reviews) See Related User Reviews ![Marco M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marco M.") MM Marco M. Enterprise (\> 1000 emp.) 5.0/5 "Why it's so fast?" What do you like about ServiceNow EmployeeWorks? Since four years ago, I’ve been impressed by the speed of the replies that Moveworks brings back. Even today, I’m still impressed by how fast they are ![Jatin D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jatin D.") JD Jatin D. Enterprise (\> 1000 emp.) 4.0/5 "Effortless IT Support and Efficiency with Moveworks" What do you like about ServiceNow EmployeeWorks? Moveworks is very easy to use and proves to be highly efficient when used correctly. Its AI integration is impressive. The platform is particularly ef ##### 2. Ease of Use Users find Moveworks to be **easy to use** , enhancing efficiency and providing fast, coherent responses effortlessly. [ See 10 mentions ](https://www.g2.com/products/servicenow-employeeworks/reviews?filters%5Bsentiment_snippet%5D=1049829&qs=pros-and-cons#reviews) See Related User Reviews ![Marco M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marco M.") MM Marco M. Enterprise (\> 1000 emp.) 5.0/5 "Why it's so fast?" What do you like about ServiceNow EmployeeWorks? Since four years ago, I’ve been impressed by the speed of the replies that Moveworks brings back. Even today, I’m still impressed by how fast they are ![Jatin D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jatin D.") JD Jatin D. Enterprise (\> 1000 emp.) 4.0/5 "Effortless IT Support and Efficiency with Moveworks" What do you like about ServiceNow EmployeeWorks? Moveworks is very easy to use and proves to be highly efficient when used correctly. Its AI integration is impressive. The platform is particularly ef ##### 3. AI Integration Users commend Moveworks for its **impressive AI integration** that enhances efficiency and streamlines IT support effectively. [ See 7 mentions ](https://www.g2.com/products/servicenow-employeeworks/reviews?filters%5Bsentiment_snippet%5D=1049627&qs=pros-and-cons#reviews) See Related User Reviews ![Jatin D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jatin D.") JD Jatin D. Enterprise (\> 1000 emp.) 4.0/5 "Effortless IT Support and Efficiency with Moveworks" What do you like about ServiceNow EmployeeWorks? Moveworks is very easy to use and proves to be highly efficient when used correctly. Its AI integration is impressive. The platform is particularly ef VS Vikas S. Enterprise (\> 1000 emp.) 4.5/5 "Revolutionary AI Automation with Outstanding NLP" What do you like about ServiceNow EmployeeWorks? The best aspects of Moveworks are its superior Natural Language Processing (NLP), which allows the AI to genuinely understand complex, multi-step empl ##### 4. Innovation Users commend the **impressive AI integration** in Moveworks, enhancing efficiency and streamlining IT support significantly. [ See 7 mentions ](https://www.g2.com/products/servicenow-employeeworks/reviews?filters%5Bsentiment_snippet%5D=1049560&qs=pros-and-cons#reviews) See Related User Reviews ![Jatin D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jatin D.") JD Jatin D. Enterprise (\> 1000 emp.) 4.0/5 "Effortless IT Support and Efficiency with Moveworks" What do you like about ServiceNow EmployeeWorks? Moveworks is very easy to use and proves to be highly efficient when used correctly. Its AI integration is impressive. The platform is particularly ef VS Vikas S. Enterprise (\> 1000 emp.) 4.5/5 "Revolutionary AI Automation with Outstanding NLP" What do you like about ServiceNow EmployeeWorks? The best aspects of Moveworks are its superior Natural Language Processing (NLP), which allows the AI to genuinely understand complex, multi-step empl ##### 5. Time-Saving Users value the **time-saving capabilities** of Moveworks, significantly reducing incident resolution time and improving efficiency. [ See 6 mentions ](https://www.g2.com/products/servicenow-employeeworks/reviews?filters%5Bsentiment_snippet%5D=1049903&qs=pros-and-cons#reviews) See Related User Reviews ![Vatsal G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vatsal G.") VG Vatsal G. Small-Business (50 or fewer emp.) 4.0/5 "Moveworks: improvement in support?" What do you like about ServiceNow EmployeeWorks? Moveworks has recently introduced several valuable features and improvements that enhance the employee experience and business efficiency. The platfor ![Vasundhara G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vasundhara G.") VG Vasundhara G. Small-Business (50 or fewer emp.) 5.0/5 "AI platform ...that makes life easy" What do you like about ServiceNow EmployeeWorks? Search for information tool -- gives the best and highly efficient results ### 5 Cons or Disadvantages of ServiceNow EmployeeWorks ##### 1. Complexity Users face challenges with the **complexity of integration** in Moveworks, impacting efficiency and usability. [ See 5 mentions ](https://www.g2.com/products/servicenow-employeeworks/reviews?filters%5Bsentiment_snippet%5D=1049812&qs=pros-and-cons#reviews) See Related User Reviews ![Jatin D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jatin D.") JD Jatin D. Enterprise (\> 1000 emp.) 4.0/5 "Effortless IT Support and Efficiency with Moveworks" What do you dislike about ServiceNow EmployeeWorks? At times, the response time can be slow. Additionally, if your company relies on older software deployment methods, Moveworks might not be the best fi VS Vikas S. Enterprise (\> 1000 emp.) 4.5/5 "Revolutionary AI Automation with Outstanding NLP" What do you dislike about ServiceNow EmployeeWorks? The most common point of friction with Moveworks is the complexity and time commitment required for deep integration and tuning, especially outside of ##### 2. Learning Curve Users find the **learning curve steep** due to complex integration and significant time commitment needed for customization. [ See 4 mentions ](https://www.g2.com/products/servicenow-employeeworks/reviews?filters%5Bsentiment_snippet%5D=1050173&qs=pros-and-cons#reviews) See Related User Reviews VS Vikas S. Enterprise (\> 1000 emp.) 4.5/5 "Revolutionary AI Automation with Outstanding NLP" What do you dislike about ServiceNow EmployeeWorks? The most common point of friction with Moveworks is the complexity and time commitment required for deep integration and tuning, especially outside of ![Anant D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anant D.") AD Anant D. Small-Business (50 or fewer emp.) 3.5/5 "Improving employee experience through AI" What do you dislike about ServiceNow EmployeeWorks? Implementing and integrating Moveworks with existing systems is not simple and can be very time-cosuming. ##### 3. Time-Consuming Users find the **time-consuming integration** with Moveworks challenging, requiring significant effort for optimal performance. [ See 4 mentions ](https://www.g2.com/products/servicenow-employeeworks/reviews?filters%5Bsentiment_snippet%5D=1049792&qs=pros-and-cons#reviews) See Related User Reviews VS Vikas S. Enterprise (\> 1000 emp.) 4.5/5 "Revolutionary AI Automation with Outstanding NLP" What do you dislike about ServiceNow EmployeeWorks? The most common point of friction with Moveworks is the complexity and time commitment required for deep integration and tuning, especially outside of ![Anant D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anant D.") AD Anant D. Small-Business (50 or fewer emp.) 3.5/5 "Improving employee experience through AI" What do you dislike about ServiceNow EmployeeWorks? Implementing and integrating Moveworks with existing systems is not simple and can be very time-cosuming. ##### 4. Usage Limitations Users express concern about **integration limitations** of Moveworks, particularly for non-ServiceNow platforms affecting overall functionality. [ See 4 mentions ](https://www.g2.com/products/servicenow-employeeworks/reviews?filters%5Bsentiment_snippet%5D=1050033&qs=pros-and-cons#reviews) See Related User Reviews ![Vatsal G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vatsal G.") VG Vatsal G. Small-Business (50 or fewer emp.) 4.0/5 "Moveworks: improvement in support?" What do you dislike about ServiceNow EmployeeWorks? Risk for Non-ServiceNow Shops: Customers and analysts are "worried if the Workday, Salesforce integrations will work or not" in the long term. There i ![Anant D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anant D.") AD Anant D. Small-Business (50 or fewer emp.) 3.5/5 "Improving employee experience through AI" What do you dislike about ServiceNow EmployeeWorks? Implementing and integrating Moveworks with existing systems is not simple and can be very time-cosuming. ##### 5. Delayed Response Users note the **delayed response** times from Moveworks can hinder their overall experience and support effectiveness. [ See 3 mentions ](https://www.g2.com/products/servicenow-employeeworks/reviews?filters%5Bsentiment_snippet%5D=1049841&qs=pros-and-cons#reviews) See Related User Reviews ![Jatin D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jatin D.") JD Jatin D. Enterprise (\> 1000 emp.) 4.0/5 "Effortless IT Support and Efficiency with Moveworks" What do you dislike about ServiceNow EmployeeWorks? At times, the response time can be slow. Additionally, if your company relies on older software deployment methods, Moveworks might not be the best fi ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") T Verified User Enterprise (\> 1000 emp.) 5.0/5 "Wonderful Support team" What do you dislike about ServiceNow EmployeeWorks? Sometimes the technical support can be slow to respond. Otherwise, we have been extremely happy with their service. MB Michele B. Sr knowledge manager Enterprise (\> 1000 emp.) 5/5/2026 "AI-Driven Solution, Effortless HR Queries" 5/5 What do you like best about ServiceNow EmployeeWorks? I really appreciate Moveworks for AI search, summarization, and knowledge management. It's great for finding knowledge and summarizing information quickly, which helps improve the end user experience and find answers to HR-related questions. I also like the speed at which it provides information and handles workflows efficiently. Review collected by and hosted on G2.com. What do you dislike about ServiceNow EmployeeWorks? nothing at this point Review collected by and hosted on G2.com. What problems is ServiceNow EmployeeWorks solving and how is that benefiting you? I use Moveworks for finding knowledge, summarization, and answering HR questions, which speeds up information access and workflows. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign PM Patrick M. Small-Business (50 or fewer emp.) 5/7/2026 "Seamless HR Solutions with Quick Integration" 5/5 What do you like best about ServiceNow EmployeeWorks? I like Moveworks because it is easy to use, which makes handling my tasks smoother. I also appreciate the ServiceNow integration; it really works well and is also easy to use. Additionally, I value the quick answers Moveworks provides, helping streamline processes and reduce calls to the call center. Review collected by and hosted on G2.com. What do you dislike about ServiceNow EmployeeWorks? Cheaper cost Review collected by and hosted on G2.com. What problems is ServiceNow EmployeeWorks solving and how is that benefiting you? I use Moveworks for answering HR issues for employees, which reduces calls to the call center. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign SG scott g. Small-Business (50 or fewer emp.) 5/7/2026 "Easy Setup, Quick User Support, Needs More Automation" 4/5 What do you like best about ServiceNow EmployeeWorks? I like Moveworks for its ability to provide quick answers for users and approvals for catalog items. I also appreciate the ability to do approvals on the portal. Additionally, the initial setup was very easy. Review collected by and hosted on G2.com. What do you dislike about ServiceNow EmployeeWorks? It doesn't have the ability to 'do work' - it also cannot work with catalog items that have scripting on them. Review collected by and hosted on G2.com. What problems is ServiceNow EmployeeWorks solving and how is that benefiting you? Moveworks provides quick answers for users and approvals for catalog items. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign CO Connor O. Enterprise (\> 1000 emp.) 5/6/2026 "Efficient AI Agent with Some Security Concerns" 3.5/5 What do you like best about ServiceNow EmployeeWorks? I like how Moveworks acts as a layer before reaching a real agent to lower wait times. I appreciate the automated incident creation feature. Review collected by and hosted on G2.com. What do you dislike about ServiceNow EmployeeWorks? I don't like the restrictions based on ACLs that potentially cause security issues. There were also some issues with implementing on ESC. Review collected by and hosted on G2.com. What problems is ServiceNow EmployeeWorks solving and how is that benefiting you? Moveworks lowers wait times by creating a layer before reaching a real agent, and I like its automated incident creation. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign JL Jagdish L. Small-Business (50 or fewer emp.) 5/6/2026 "Automation Made Easy Despite Integration Hurdles" 4/5 What do you like best about ServiceNow EmployeeWorks? I use Moveworks for automation, noise reduction, and application monitoring. I like the automation and elimination features along with alert suppression. Review collected by and hosted on G2.com. What do you dislike about ServiceNow EmployeeWorks? I don't like the integration with COTS products or mainframe, which is problematic. Also, the initial setup was a bit difficult due to training requirements. Review collected by and hosted on G2.com. What problems is ServiceNow EmployeeWorks solving and how is that benefiting you? I use Moveworks for automation, application monitoring, noise reduction, and alert suppression, which streamline our processes and enhance efficiency. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Thank You page DS Don S. Enterprise (\> 1000 emp.) 5/6/2026 "Easy Setup, But Lacks in Reporting" 2.5/5 What do you like best about ServiceNow EmployeeWorks? I like the simplicity of setting up Moveworks. It made the stand up and launch time short. Review collected by and hosted on G2.com. What do you dislike about ServiceNow EmployeeWorks? Reporting and analytics were weak. No Moveworks to Moveworks API for interconnectivity with parent company, have moved to another solution as a result. Effectiveness not so great. Review collected by and hosted on G2.com. What problems is ServiceNow EmployeeWorks solving and how is that benefiting you? Moveworks helps our service desk team and provides self-service for customers, and it's simple to set up, making launch times short. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Thank You page ![Sushree M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sushree M.") SM Sushree M. 11/18/2025 "Instant IT Support, Saves Time" 5/5 What do you like best about ServiceNow EmployeeWorks? I primarily use Moveworks for quick IT assistance at work, like resetting passwords and gaining access, which significantly streamlines these processes for me. I appreciate how much time it saves by eliminating the need to wait for IT support and removing the typical back and forth communication. Moveworks provides quick answers without the necessity of opening a ticket, resolving issues in a minute or two. This convenience is crucial, as it allows me to resolve small tasks like password resets promptly. The integration with Slack is also beneficial, as it keeps me updated if my tickets are resolved, enhancing communication efficiency. I value these aspects because they directly contribute to a more seamless and productive work experience. Review collected by and hosted on G2.com. What do you dislike about ServiceNow EmployeeWorks? NA Review collected by and hosted on G2.com. What problems is ServiceNow EmployeeWorks solving and how is that benefiting you? I use Moveworks for quick IT help, saving time and eliminating back-and-forth with IT. It provides instant resolution for tasks like password resets without needing to open a ticket. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Rushikesh K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rushikesh K.") RK Rushikesh K. Student Mid-Market (51-1000 emp.) 11/20/2025 Guest users or non-business users of the software, not included in G2 scores. "Good UI for Study with Room for Improvement" 3.5/5 What do you like best about ServiceNow EmployeeWorks? I find Moveworks particularly helpful for my studies, assisting me significantly with research and assignments. The user interface stands out to me as a major positive aspect, making the experience of using Moveworks seamless and intuitive. The documentation provided is detailed and enhances the overall user experience, ensuring that I can navigate and utilize the platform effectively. These features collectively contribute to a beneficial and supportive tool for my academic needs. Review collected by and hosted on G2.com. What do you dislike about ServiceNow EmployeeWorks? I find the login page and dashboard in Moveworks to be problematic. Review collected by and hosted on G2.com. What problems is ServiceNow EmployeeWorks solving and how is that benefiting you? I use Moveworks to assist with research and assignments, benefiting from its user-friendly interface, helpful documentation, and overall positive user experience. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite VS Vibha S. Enterprise (\> 1000 emp.) 5/7/2026 "Intuitive Interface but Challenging Setup" 4.5/5 What do you like best about ServiceNow EmployeeWorks? I like the interface of Moveworks, which gives a good user experience. I also enjoy the front-end experience and its ability to integrate with enterprise tools. Review collected by and hosted on G2.com. What do you dislike about ServiceNow EmployeeWorks? The config process seems too technical and requires heavy training. Review collected by and hosted on G2.com. What problems is ServiceNow EmployeeWorks solving and how is that benefiting you? I find Moveworks provides employees a unified point of intake for any type of service while integrating well with enterprise tools. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Daniel S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel S.") DS Daniel S. Mid-Market (51-1000 emp.) 5/7/2026 "Fast Responses and Seamless Use" 5/5 What do you like best about ServiceNow EmployeeWorks? I like Moveworks because it's fast and provides quick answers. It helps me with knowledge docs and gives me answers for unknown processes. The initial setup was easy, and I'm 100% satisfied with it. Review collected by and hosted on G2.com. What do you dislike about ServiceNow EmployeeWorks? Cannot tell right now Review collected by and hosted on G2.com. What problems is ServiceNow EmployeeWorks solving and how is that benefiting you? I use Moveworks for quick answers to unknown processes, and it efficiently handles knowledge docs thanks to its speed. Review collected by and hosted on G2.com. 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