--- title: ServiceNow EmployeeWorks Reviews meta\_title: 'ServiceNow EmployeeWorks Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 127 reviews by the users' company size, role or industry to find out how ServiceNow EmployeeWorks works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 127 scale: '5' date\_modified: '2026-08-07' parent\_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- ### ServiceNow EmployeeWorks Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **high efficiency** of Moveworks, significantly improving IT support and saving valuable time. [(11 mentions)](https://www.g2.com/products/servicenow-employeeworks/reviews?filters%5Bsentiment_snippet%5D=1049705&qs=pros-and-cons#reviews) Users find Moveworks to be **easy to use** , enhancing efficiency and providing fast, coherent responses effortlessly. [(10 mentions)](https://www.g2.com/products/servicenow-employeeworks/reviews?filters%5Bsentiment_snippet%5D=1049829&qs=pros-and-cons#reviews) Users commend Moveworks for its **impressive AI integration** that enhances efficiency and streamlines IT support effectively. [(7 mentions)](https://www.g2.com/products/servicenow-employeeworks/reviews?filters%5Bsentiment_snippet%5D=1049627&qs=pros-and-cons#reviews) Users commend the **impressive AI integration** in Moveworks, enhancing efficiency and streamlining IT support significantly. [(7 mentions)](https://www.g2.com/products/servicenow-employeeworks/reviews?filters%5Bsentiment_snippet%5D=1049560&qs=pros-and-cons#reviews) Users value the **time-saving capabilities** of Moveworks, significantly reducing incident resolution time and improving efficiency. [(6 mentions)](https://www.g2.com/products/servicenow-employeeworks/reviews?filters%5Bsentiment_snippet%5D=1049903&qs=pros-and-cons#reviews) Users face challenges with the **complexity of integration** in Moveworks, impacting efficiency and usability. [(5 mentions)](https://www.g2.com/products/servicenow-employeeworks/reviews?filters%5Bsentiment_snippet%5D=1049812&qs=pros-and-cons#reviews) Users find the **learning curve steep** due to complex integration and significant time commitment needed for customization. [(4 mentions)](https://www.g2.com/products/servicenow-employeeworks/reviews?filters%5Bsentiment_snippet%5D=1050173&qs=pros-and-cons#reviews) Users find the **time-consuming integration** with Moveworks challenging, requiring significant effort for optimal performance. [(4 mentions)](https://www.g2.com/products/servicenow-employeeworks/reviews?filters%5Bsentiment_snippet%5D=1049792&qs=pros-and-cons#reviews) Users express concern about **integration limitations** of Moveworks, particularly for non-ServiceNow platforms affecting overall functionality. [(4 mentions)](https://www.g2.com/products/servicenow-employeeworks/reviews?filters%5Bsentiment_snippet%5D=1050033&qs=pros-and-cons#reviews) Users note the **delayed response** times from Moveworks can hinder their overall experience and support effectiveness. [(3 mentions)](https://www.g2.com/products/servicenow-employeeworks/reviews?filters%5Bsentiment_snippet%5D=1049841&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of ServiceNow EmployeeWorks ##### 1. Efficiency Users value the **high efficiency** of Moveworks, significantly improving IT support and saving valuable time. [ See 11 mentions ](https://www.g2.com/products/servicenow-employeeworks/reviews?filters%5Bsentiment_snippet%5D=1049705&qs=pros-and-cons#reviews) See Related User Reviews ![Marco M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marco M.") MM Marco M. Enterprise (\> 1000 emp.) 5.0/5 "Why it's so fast?" What do you like about ServiceNow EmployeeWorks? Since four years ago, I’ve been impressed by the speed of the replies that Moveworks brings back. Even today, I’m still impressed by how fast they are ![Jatin D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jatin D.") JD Jatin D. Enterprise (\> 1000 emp.) 4.0/5 "Effortless IT Support and Efficiency with Moveworks" What do you like about ServiceNow EmployeeWorks? Moveworks is very easy to use and proves to be highly efficient when used correctly. Its AI integration is impressive. The platform is particularly ef ##### 2. Ease of Use Users find Moveworks to be **easy to use** , enhancing efficiency and providing fast, coherent responses effortlessly. [ See 10 mentions ](https://www.g2.com/products/servicenow-employeeworks/reviews?filters%5Bsentiment_snippet%5D=1049829&qs=pros-and-cons#reviews) See Related User Reviews ![Marco M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marco M.") MM Marco M. Enterprise (\> 1000 emp.) 5.0/5 "Why it's so fast?" What do you like about ServiceNow EmployeeWorks? Since four years ago, I’ve been impressed by the speed of the replies that Moveworks brings back. Even today, I’m still impressed by how fast they are ![Jatin D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jatin D.") JD Jatin D. Enterprise (\> 1000 emp.) 4.0/5 "Effortless IT Support and Efficiency with Moveworks" What do you like about ServiceNow EmployeeWorks? Moveworks is very easy to use and proves to be highly efficient when used correctly. Its AI integration is impressive. The platform is particularly ef ##### 3. AI Integration Users commend Moveworks for its **impressive AI integration** that enhances efficiency and streamlines IT support effectively. [ See 7 mentions ](https://www.g2.com/products/servicenow-employeeworks/reviews?filters%5Bsentiment_snippet%5D=1049627&qs=pros-and-cons#reviews) See Related User Reviews ![Jatin D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jatin D.") JD Jatin D. Enterprise (\> 1000 emp.) 4.0/5 "Effortless IT Support and Efficiency with Moveworks" What do you like about ServiceNow EmployeeWorks? Moveworks is very easy to use and proves to be highly efficient when used correctly. Its AI integration is impressive. The platform is particularly ef VS Vikas S. Enterprise (\> 1000 emp.) 4.5/5 "Revolutionary AI Automation with Outstanding NLP" What do you like about ServiceNow EmployeeWorks? The best aspects of Moveworks are its superior Natural Language Processing (NLP), which allows the AI to genuinely understand complex, multi-step empl ##### 4. Innovation Users commend the **impressive AI integration** in Moveworks, enhancing efficiency and streamlining IT support significantly. [ See 7 mentions ](https://www.g2.com/products/servicenow-employeeworks/reviews?filters%5Bsentiment_snippet%5D=1049560&qs=pros-and-cons#reviews) See Related User Reviews ![Jatin D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jatin D.") JD Jatin D. Enterprise (\> 1000 emp.) 4.0/5 "Effortless IT Support and Efficiency with Moveworks" What do you like about ServiceNow EmployeeWorks? Moveworks is very easy to use and proves to be highly efficient when used correctly. Its AI integration is impressive. The platform is particularly ef VS Vikas S. Enterprise (\> 1000 emp.) 4.5/5 "Revolutionary AI Automation with Outstanding NLP" What do you like about ServiceNow EmployeeWorks? The best aspects of Moveworks are its superior Natural Language Processing (NLP), which allows the AI to genuinely understand complex, multi-step empl ##### 5. Time-Saving Users value the **time-saving capabilities** of Moveworks, significantly reducing incident resolution time and improving efficiency. [ See 6 mentions ](https://www.g2.com/products/servicenow-employeeworks/reviews?filters%5Bsentiment_snippet%5D=1049903&qs=pros-and-cons#reviews) See Related User Reviews ![Vatsal G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vatsal G.") VG Vatsal G. Small-Business (50 or fewer emp.) 4.0/5 "Moveworks: improvement in support?" What do you like about ServiceNow EmployeeWorks? Moveworks has recently introduced several valuable features and improvements that enhance the employee experience and business efficiency. The platfor ![Vasundhara G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vasundhara G.") VG Vasundhara G. Small-Business (50 or fewer emp.) 5.0/5 "AI platform ...that makes life easy" What do you like about ServiceNow EmployeeWorks? Search for information tool -- gives the best and highly efficient results ### 5 Cons or Disadvantages of ServiceNow EmployeeWorks ##### 1. Complexity Users face challenges with the **complexity of integration** in Moveworks, impacting efficiency and usability. [ See 5 mentions ](https://www.g2.com/products/servicenow-employeeworks/reviews?filters%5Bsentiment_snippet%5D=1049812&qs=pros-and-cons#reviews) See Related User Reviews ![Jatin D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jatin D.") JD Jatin D. Enterprise (\> 1000 emp.) 4.0/5 "Effortless IT Support and Efficiency with Moveworks" What do you dislike about ServiceNow EmployeeWorks? At times, the response time can be slow. Additionally, if your company relies on older software deployment methods, Moveworks might not be the best fi VS Vikas S. Enterprise (\> 1000 emp.) 4.5/5 "Revolutionary AI Automation with Outstanding NLP" What do you dislike about ServiceNow EmployeeWorks? The most common point of friction with Moveworks is the complexity and time commitment required for deep integration and tuning, especially outside of ##### 2. Learning Curve Users find the **learning curve steep** due to complex integration and significant time commitment needed for customization. [ See 4 mentions ](https://www.g2.com/products/servicenow-employeeworks/reviews?filters%5Bsentiment_snippet%5D=1050173&qs=pros-and-cons#reviews) See Related User Reviews VS Vikas S. Enterprise (\> 1000 emp.) 4.5/5 "Revolutionary AI Automation with Outstanding NLP" What do you dislike about ServiceNow EmployeeWorks? The most common point of friction with Moveworks is the complexity and time commitment required for deep integration and tuning, especially outside of ![Anant D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anant D.") AD Anant D. Small-Business (50 or fewer emp.) 3.5/5 "Improving employee experience through AI" What do you dislike about ServiceNow EmployeeWorks? Implementing and integrating Moveworks with existing systems is not simple and can be very time-cosuming. ##### 3. Time-Consuming Users find the **time-consuming integration** with Moveworks challenging, requiring significant effort for optimal performance. [ See 4 mentions ](https://www.g2.com/products/servicenow-employeeworks/reviews?filters%5Bsentiment_snippet%5D=1049792&qs=pros-and-cons#reviews) See Related User Reviews VS Vikas S. Enterprise (\> 1000 emp.) 4.5/5 "Revolutionary AI Automation with Outstanding NLP" What do you dislike about ServiceNow EmployeeWorks? The most common point of friction with Moveworks is the complexity and time commitment required for deep integration and tuning, especially outside of ![Anant D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anant D.") AD Anant D. Small-Business (50 or fewer emp.) 3.5/5 "Improving employee experience through AI" What do you dislike about ServiceNow EmployeeWorks? Implementing and integrating Moveworks with existing systems is not simple and can be very time-cosuming. ##### 4. Usage Limitations Users express concern about **integration limitations** of Moveworks, particularly for non-ServiceNow platforms affecting overall functionality. [ See 4 mentions ](https://www.g2.com/products/servicenow-employeeworks/reviews?filters%5Bsentiment_snippet%5D=1050033&qs=pros-and-cons#reviews) See Related User Reviews ![Vatsal G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vatsal G.") VG Vatsal G. Small-Business (50 or fewer emp.) 4.0/5 "Moveworks: improvement in support?" What do you dislike about ServiceNow EmployeeWorks? Risk for Non-ServiceNow Shops: Customers and analysts are "worried if the Workday, Salesforce integrations will work or not" in the long term. There i ![Anant D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anant D.") AD Anant D. Small-Business (50 or fewer emp.) 3.5/5 "Improving employee experience through AI" What do you dislike about ServiceNow EmployeeWorks? Implementing and integrating Moveworks with existing systems is not simple and can be very time-cosuming. ##### 5. Delayed Response Users note the **delayed response** times from Moveworks can hinder their overall experience and support effectiveness. [ See 3 mentions ](https://www.g2.com/products/servicenow-employeeworks/reviews?filters%5Bsentiment_snippet%5D=1049841&qs=pros-and-cons#reviews) See Related User Reviews ![Jatin D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jatin D.") JD Jatin D. Enterprise (\> 1000 emp.) 4.0/5 "Effortless IT Support and Efficiency with Moveworks" What do you dislike about ServiceNow EmployeeWorks? At times, the response time can be slow. Additionally, if your company relies on older software deployment methods, Moveworks might not be the best fi ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") T Verified User Enterprise (\> 1000 emp.) 5.0/5 "Wonderful Support team" What do you dislike about ServiceNow EmployeeWorks? Sometimes the technical support can be slow to respond. Otherwise, we have been extremely happy with their service. SS Sourav S. Small-Business (50 or fewer emp.) 5/6/2026 "Seamless Integration, Needs More Connectors" 3.5/5 What do you like best about ServiceNow EmployeeWorks? I find the integration with ServiceNow really smooth for storing requests. End-user inputs are seamless, making operations run without a hitch. I appreciate the easy and seamless connection with other tools, which is a big plus for me. Additionally, the real-time updates are quite convenient, and setting up Moveworks was easy, which made the initial transition hassle-free. Review collected by and hosted on G2.com. What do you dislike about ServiceNow EmployeeWorks? I think Moveworks should be more robust and have more connectors available. Review collected by and hosted on G2.com. What problems is ServiceNow EmployeeWorks solving and how is that benefiting you? Moveworks provides seamless end user inputs and easy connections with other tools, integrated with ServiceNow for storing requests. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign RH Robert H. Enterprise Architect Small-Business (50 or fewer emp.) 5/6/2026 "Efficient Helpdesk Solution with Seamless Integration" 4/5 What do you like best about ServiceNow EmployeeWorks? I use Moveworks to resolve helpdesk tickets and process user approvals efficiently. I really like the number of plugins it has right out of the box, which makes it easy to connect to other platforms and improve the user experience. The initial setup was very easy as well. Review collected by and hosted on G2.com. What do you dislike about ServiceNow EmployeeWorks? Improving their governance controls for Agentic AI Review collected by and hosted on G2.com. What problems is ServiceNow EmployeeWorks solving and how is that benefiting you? I use Moveworks to resolve helpdesk tickets and approvals. It solves problems like user approvals, accessing knowledge documents, and incidents. The out-of-the-box plugins help us connect to other platforms, enhancing user experience. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Thank You page LL luke l. Small-Business (50 or fewer emp.) 5/5/2026 "Effortlessly Manages Data with User-Friendly Interface" 4/5 What do you like best about ServiceNow EmployeeWorks? I use Moveworks daily for multifunctional alignment within my company, and I find it to be a great program. It's a very good tool that allows me to quickly search through mountains of internal data, which really stands out for me. I also appreciate the ease of use with the platform. Review collected by and hosted on G2.com. What do you dislike about ServiceNow EmployeeWorks? ease of creation within environment Review collected by and hosted on G2.com. What problems is ServiceNow EmployeeWorks solving and how is that benefiting you? I use Moveworks daily for multifunctional alignment within my company. It allows me to quickly search through mountains of internal data, and I appreciate the ease of use. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic DH Darian H. 5/6/2026 "Smart AI Assistant That Actually Deflects Tickets" 5/5 What do you like best about ServiceNow EmployeeWorks? Moveworks is genuinely impressive at resolving employee requests without any human involvement. It plugs into our existing tools and handles common IT and HR questions conversationally, right in Slack. Review collected by and hosted on G2.com. What do you dislike about ServiceNow EmployeeWorks? It takes time to tune and get right for your specific environment. Development isn’t the most intuitive and it’s low-code approach contrasts to servicenow’s Review collected by and hosted on G2.com. What problems is ServiceNow EmployeeWorks solving and how is that benefiting you? Our helpdesk was getting buried in repetitive, low-complexity requests. Moveworks handles a solid chunk of those automatically, which means the team can focus on issues that actually need a human. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign CG Craig G. Enterprise (\> 1000 emp.) 5/7/2026 "Highly Usable but Needs Data Integration Improvements" 4/5 What do you like best about ServiceNow EmployeeWorks? I like Moveworks for its integration with ServiceNow within portal and teams. I find it meets the customer where they are, like in portal and teams. I appreciate the usability and its ability to retrieve answers for questions and catalog item submissions. Review collected by and hosted on G2.com. What do you dislike about ServiceNow EmployeeWorks? I don't care that it still requires data to be ingested when the data already exists in ServiceNow. Review collected by and hosted on G2.com. What problems is ServiceNow EmployeeWorks solving and how is that benefiting you? Moveworks meets customers where they are through portals and Teams. I use it to retrieve answers for questions and catalog item submissions. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign DG Damian G. Senior Analyst, Business Application Services Mid-Market (51-1000 emp.) 5/7/2026 "Reasoning Engine Sets Moveworks Apart" 3.5/5 What do you like best about ServiceNow EmployeeWorks? I like Moveworks for its reasoning engine. We believe it can significantly improve our virtual agent, which is currently not the best. Review collected by and hosted on G2.com. What do you dislike about ServiceNow EmployeeWorks? As of now I don't see anything that may not work other than the number of different conversation types we need to maintain. Review collected by and hosted on G2.com. What problems is ServiceNow EmployeeWorks solving and how is that benefiting you? We plan to use Moveworks as a single pane for interacting with ServiceNow, aiming to improve user experience beyond a traditional employee center. Its reasoning engine is expected to enhance our virtual agent, which currently underperforms. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign AT Anna T. Enterprise (\> 1000 emp.) 5/7/2026 "Everything in One Place, Employee Satisfaction Boosted" 4.5/5 What do you like best about ServiceNow EmployeeWorks? I like that Moveworks has everything in one place and makes it easily accessible for employees, which has resulted in employee satisfaction. Previously, employees had issues finding things, but now they report improvements. Review collected by and hosted on G2.com. What do you dislike about ServiceNow EmployeeWorks? It is highly dependent on what it is attached to. The data clean up was tough. Review collected by and hosted on G2.com. What problems is ServiceNow EmployeeWorks solving and how is that benefiting you? Moveworks ensures employees don't need to look for information, making everything easily accessible in one place. It has solved problems related to finding things, leading to improved employee satisfaction. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign CB Casey B. 5/5/2026 "Excellent time saving product" 5/5 What do you like best about ServiceNow EmployeeWorks? It keeps me from having to go to a bunch of places to find answers and take actions. It's not quite a 1 stop shop, but it's close. Review collected by and hosted on G2.com. What do you dislike about ServiceNow EmployeeWorks? Actions have to be configured on the back end properly, so it's value as an agent is dependent on how many use cases are established. Review collected by and hosted on G2.com. What problems is ServiceNow EmployeeWorks solving and how is that benefiting you? It's a consolidated knowledge base that's specific to my role. I don't have to provide background info, I just it to do what I want Review collected by and hosted on G2.com. Show More 5/6/2026 Validated ReviewerSource: G2 Gives Campaign DC Dhruv C. 7/29/2026 Guest users or non-business users of the software, not included in G2 scores. "Platform Lead" 4/5 What do you like best about ServiceNow EmployeeWorks? The automation part was amazing and really useful Review collected by and hosted on G2.com. What do you dislike about ServiceNow EmployeeWorks? There should be more plugins to connect and knowledge should also be part of it. Review collected by and hosted on G2.com. What problems is ServiceNow EmployeeWorks solving and how is that benefiting you? Unified interface to all requests, instead of jumping from one system to another. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite WL Willy L. Mid-Market (51-1000 emp.) 5/7/2026 "Intuitive and Responsive, Yet Lacks Local App Integration" 4.5/5 What do you like best about ServiceNow EmployeeWorks? I find Moveworks intuitive, fast, and responsive. I also like its capability for getting resolutions, performing analysis, and the dashboards and graphs it offers. Review collected by and hosted on G2.com. What do you dislike about ServiceNow EmployeeWorks? It lacks some of the common apps used in Asia, especially around local government products. Also, it could use some 'useful' next prompts. Review collected by and hosted on G2.com. What problems is ServiceNow EmployeeWorks solving and how is that benefiting you? I hope Moveworks will transform our back-office user experience and energize the workforce. It looks intuitive, fast, and responsive, from getting resolutions to performing analysis with dashboards and graphs. Review collected by and hosted on G2.com. 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