--- title: ServiceNow EmployeeWorks Reviews meta\_title: 'ServiceNow EmployeeWorks Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 127 reviews by the users' company size, role or industry to find out how ServiceNow EmployeeWorks works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 127 scale: '5' date\_modified: '2026-08-07' parent\_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- ### ServiceNow EmployeeWorks Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **high efficiency** of Moveworks, significantly improving IT support and saving valuable time. [(11 mentions)](https://www.g2.com/products/servicenow-employeeworks/reviews?filters%5Bsentiment_snippet%5D=1049705&qs=pros-and-cons#reviews) Users find Moveworks to be **easy to use** , enhancing efficiency and providing fast, coherent responses effortlessly. [(10 mentions)](https://www.g2.com/products/servicenow-employeeworks/reviews?filters%5Bsentiment_snippet%5D=1049829&qs=pros-and-cons#reviews) Users commend Moveworks for its **impressive AI integration** that enhances efficiency and streamlines IT support effectively. [(7 mentions)](https://www.g2.com/products/servicenow-employeeworks/reviews?filters%5Bsentiment_snippet%5D=1049627&qs=pros-and-cons#reviews) Users commend the **impressive AI integration** in Moveworks, enhancing efficiency and streamlining IT support significantly. [(7 mentions)](https://www.g2.com/products/servicenow-employeeworks/reviews?filters%5Bsentiment_snippet%5D=1049560&qs=pros-and-cons#reviews) Users value the **time-saving capabilities** of Moveworks, significantly reducing incident resolution time and improving efficiency. [(6 mentions)](https://www.g2.com/products/servicenow-employeeworks/reviews?filters%5Bsentiment_snippet%5D=1049903&qs=pros-and-cons#reviews) Users face challenges with the **complexity of integration** in Moveworks, impacting efficiency and usability. [(5 mentions)](https://www.g2.com/products/servicenow-employeeworks/reviews?filters%5Bsentiment_snippet%5D=1049812&qs=pros-and-cons#reviews) Users find the **learning curve steep** due to complex integration and significant time commitment needed for customization. [(4 mentions)](https://www.g2.com/products/servicenow-employeeworks/reviews?filters%5Bsentiment_snippet%5D=1050173&qs=pros-and-cons#reviews) Users find the **time-consuming integration** with Moveworks challenging, requiring significant effort for optimal performance. [(4 mentions)](https://www.g2.com/products/servicenow-employeeworks/reviews?filters%5Bsentiment_snippet%5D=1049792&qs=pros-and-cons#reviews) Users express concern about **integration limitations** of Moveworks, particularly for non-ServiceNow platforms affecting overall functionality. [(4 mentions)](https://www.g2.com/products/servicenow-employeeworks/reviews?filters%5Bsentiment_snippet%5D=1050033&qs=pros-and-cons#reviews) Users note the **delayed response** times from Moveworks can hinder their overall experience and support effectiveness. [(3 mentions)](https://www.g2.com/products/servicenow-employeeworks/reviews?filters%5Bsentiment_snippet%5D=1049841&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of ServiceNow EmployeeWorks ##### 1. Efficiency Users value the **high efficiency** of Moveworks, significantly improving IT support and saving valuable time. [ See 11 mentions ](https://www.g2.com/products/servicenow-employeeworks/reviews?filters%5Bsentiment_snippet%5D=1049705&qs=pros-and-cons#reviews) See Related User Reviews ![Marco M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marco M.") MM Marco M. Enterprise (\> 1000 emp.) 5.0/5 "Why it's so fast?" What do you like about ServiceNow EmployeeWorks? Since four years ago, I’ve been impressed by the speed of the replies that Moveworks brings back. Even today, I’m still impressed by how fast they are ![Jatin D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jatin D.") JD Jatin D. Enterprise (\> 1000 emp.) 4.0/5 "Effortless IT Support and Efficiency with Moveworks" What do you like about ServiceNow EmployeeWorks? Moveworks is very easy to use and proves to be highly efficient when used correctly. Its AI integration is impressive. The platform is particularly ef ##### 2. Ease of Use Users find Moveworks to be **easy to use** , enhancing efficiency and providing fast, coherent responses effortlessly. [ See 10 mentions ](https://www.g2.com/products/servicenow-employeeworks/reviews?filters%5Bsentiment_snippet%5D=1049829&qs=pros-and-cons#reviews) See Related User Reviews ![Marco M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marco M.") MM Marco M. Enterprise (\> 1000 emp.) 5.0/5 "Why it's so fast?" What do you like about ServiceNow EmployeeWorks? Since four years ago, I’ve been impressed by the speed of the replies that Moveworks brings back. Even today, I’m still impressed by how fast they are ![Jatin D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jatin D.") JD Jatin D. Enterprise (\> 1000 emp.) 4.0/5 "Effortless IT Support and Efficiency with Moveworks" What do you like about ServiceNow EmployeeWorks? Moveworks is very easy to use and proves to be highly efficient when used correctly. Its AI integration is impressive. The platform is particularly ef ##### 3. AI Integration Users commend Moveworks for its **impressive AI integration** that enhances efficiency and streamlines IT support effectively. [ See 7 mentions ](https://www.g2.com/products/servicenow-employeeworks/reviews?filters%5Bsentiment_snippet%5D=1049627&qs=pros-and-cons#reviews) See Related User Reviews ![Jatin D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jatin D.") JD Jatin D. Enterprise (\> 1000 emp.) 4.0/5 "Effortless IT Support and Efficiency with Moveworks" What do you like about ServiceNow EmployeeWorks? Moveworks is very easy to use and proves to be highly efficient when used correctly. Its AI integration is impressive. The platform is particularly ef VS Vikas S. Enterprise (\> 1000 emp.) 4.5/5 "Revolutionary AI Automation with Outstanding NLP" What do you like about ServiceNow EmployeeWorks? The best aspects of Moveworks are its superior Natural Language Processing (NLP), which allows the AI to genuinely understand complex, multi-step empl ##### 4. Innovation Users commend the **impressive AI integration** in Moveworks, enhancing efficiency and streamlining IT support significantly. [ See 7 mentions ](https://www.g2.com/products/servicenow-employeeworks/reviews?filters%5Bsentiment_snippet%5D=1049560&qs=pros-and-cons#reviews) See Related User Reviews ![Jatin D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jatin D.") JD Jatin D. Enterprise (\> 1000 emp.) 4.0/5 "Effortless IT Support and Efficiency with Moveworks" What do you like about ServiceNow EmployeeWorks? Moveworks is very easy to use and proves to be highly efficient when used correctly. Its AI integration is impressive. The platform is particularly ef VS Vikas S. Enterprise (\> 1000 emp.) 4.5/5 "Revolutionary AI Automation with Outstanding NLP" What do you like about ServiceNow EmployeeWorks? The best aspects of Moveworks are its superior Natural Language Processing (NLP), which allows the AI to genuinely understand complex, multi-step empl ##### 5. Time-Saving Users value the **time-saving capabilities** of Moveworks, significantly reducing incident resolution time and improving efficiency. [ See 6 mentions ](https://www.g2.com/products/servicenow-employeeworks/reviews?filters%5Bsentiment_snippet%5D=1049903&qs=pros-and-cons#reviews) See Related User Reviews ![Vatsal G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vatsal G.") VG Vatsal G. Small-Business (50 or fewer emp.) 4.0/5 "Moveworks: improvement in support?" What do you like about ServiceNow EmployeeWorks? Moveworks has recently introduced several valuable features and improvements that enhance the employee experience and business efficiency. The platfor ![Vasundhara G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vasundhara G.") VG Vasundhara G. Small-Business (50 or fewer emp.) 5.0/5 "AI platform ...that makes life easy" What do you like about ServiceNow EmployeeWorks? Search for information tool -- gives the best and highly efficient results ### 5 Cons or Disadvantages of ServiceNow EmployeeWorks ##### 1. Complexity Users face challenges with the **complexity of integration** in Moveworks, impacting efficiency and usability. [ See 5 mentions ](https://www.g2.com/products/servicenow-employeeworks/reviews?filters%5Bsentiment_snippet%5D=1049812&qs=pros-and-cons#reviews) See Related User Reviews ![Jatin D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jatin D.") JD Jatin D. Enterprise (\> 1000 emp.) 4.0/5 "Effortless IT Support and Efficiency with Moveworks" What do you dislike about ServiceNow EmployeeWorks? At times, the response time can be slow. Additionally, if your company relies on older software deployment methods, Moveworks might not be the best fi VS Vikas S. Enterprise (\> 1000 emp.) 4.5/5 "Revolutionary AI Automation with Outstanding NLP" What do you dislike about ServiceNow EmployeeWorks? The most common point of friction with Moveworks is the complexity and time commitment required for deep integration and tuning, especially outside of ##### 2. Learning Curve Users find the **learning curve steep** due to complex integration and significant time commitment needed for customization. [ See 4 mentions ](https://www.g2.com/products/servicenow-employeeworks/reviews?filters%5Bsentiment_snippet%5D=1050173&qs=pros-and-cons#reviews) See Related User Reviews VS Vikas S. Enterprise (\> 1000 emp.) 4.5/5 "Revolutionary AI Automation with Outstanding NLP" What do you dislike about ServiceNow EmployeeWorks? The most common point of friction with Moveworks is the complexity and time commitment required for deep integration and tuning, especially outside of ![Anant D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anant D.") AD Anant D. Small-Business (50 or fewer emp.) 3.5/5 "Improving employee experience through AI" What do you dislike about ServiceNow EmployeeWorks? Implementing and integrating Moveworks with existing systems is not simple and can be very time-cosuming. ##### 3. Time-Consuming Users find the **time-consuming integration** with Moveworks challenging, requiring significant effort for optimal performance. [ See 4 mentions ](https://www.g2.com/products/servicenow-employeeworks/reviews?filters%5Bsentiment_snippet%5D=1049792&qs=pros-and-cons#reviews) See Related User Reviews VS Vikas S. Enterprise (\> 1000 emp.) 4.5/5 "Revolutionary AI Automation with Outstanding NLP" What do you dislike about ServiceNow EmployeeWorks? The most common point of friction with Moveworks is the complexity and time commitment required for deep integration and tuning, especially outside of ![Anant D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anant D.") AD Anant D. Small-Business (50 or fewer emp.) 3.5/5 "Improving employee experience through AI" What do you dislike about ServiceNow EmployeeWorks? Implementing and integrating Moveworks with existing systems is not simple and can be very time-cosuming. ##### 4. Usage Limitations Users express concern about **integration limitations** of Moveworks, particularly for non-ServiceNow platforms affecting overall functionality. [ See 4 mentions ](https://www.g2.com/products/servicenow-employeeworks/reviews?filters%5Bsentiment_snippet%5D=1050033&qs=pros-and-cons#reviews) See Related User Reviews ![Vatsal G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vatsal G.") VG Vatsal G. Small-Business (50 or fewer emp.) 4.0/5 "Moveworks: improvement in support?" What do you dislike about ServiceNow EmployeeWorks? Risk for Non-ServiceNow Shops: Customers and analysts are "worried if the Workday, Salesforce integrations will work or not" in the long term. There i ![Anant D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anant D.") AD Anant D. Small-Business (50 or fewer emp.) 3.5/5 "Improving employee experience through AI" What do you dislike about ServiceNow EmployeeWorks? Implementing and integrating Moveworks with existing systems is not simple and can be very time-cosuming. ##### 5. Delayed Response Users note the **delayed response** times from Moveworks can hinder their overall experience and support effectiveness. [ See 3 mentions ](https://www.g2.com/products/servicenow-employeeworks/reviews?filters%5Bsentiment_snippet%5D=1049841&qs=pros-and-cons#reviews) See Related User Reviews ![Jatin D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jatin D.") JD Jatin D. Enterprise (\> 1000 emp.) 4.0/5 "Effortless IT Support and Efficiency with Moveworks" What do you dislike about ServiceNow EmployeeWorks? At times, the response time can be slow. Additionally, if your company relies on older software deployment methods, Moveworks might not be the best fi ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") T Verified User Enterprise (\> 1000 emp.) 5.0/5 "Wonderful Support team" What do you dislike about ServiceNow EmployeeWorks? Sometimes the technical support can be slow to respond. Otherwise, we have been extremely happy with their service. ![Anant D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anant D.") AD Anant D. Machine Learning Engineer Small-Business (50 or fewer emp.) 6/28/2024 "Improving employee experience through AI" 3.5/5 What do you like best about ServiceNow EmployeeWorks? The innovative way in which they use AI to get rid of every day small headaches that take away so much energy from the IT employees. Review collected by and hosted on G2.com. What do you dislike about ServiceNow EmployeeWorks? Implementing and integrating Moveworks with existing systems is not simple and can be very time-cosuming. Review collected by and hosted on G2.com. What problems is ServiceNow EmployeeWorks solving and how is that benefiting you? Mainly ease of reporting IT issues and passwort resetting. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Froilán M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Froilán M.") FM Froilán M. Senior RPA Developer Information Technology and Services Small-Business (50 or fewer emp.) 6/28/2024 "Great IT Support" 5/5 What do you like best about ServiceNow EmployeeWorks? Automating tasks using Moveworks has been the best choice, their support is fast and always responsive. Review collected by and hosted on G2.com. What do you dislike about ServiceNow EmployeeWorks? In complicated cases it might not be the best alternative. Review collected by and hosted on G2.com. What problems is ServiceNow EmployeeWorks solving and how is that benefiting you? Moveworks helped me to reduce the volume of repetitive tasks, such as passwords resets, access request, etc. Also the response times are excellent. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Syed Ali K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Syed Ali K.") SK Syed Ali K. Software developer Enterprise (\> 1000 emp.) 6/13/2024 "A friend in deed" 4.5/5 What do you like best about ServiceNow EmployeeWorks? This technology caters to the needs of professional who need to apply solutions for real world problems. Review collected by and hosted on G2.com. What do you dislike about ServiceNow EmployeeWorks? Nothing in particular as i have yet to find any discrepancy in what the company delivers Review collected by and hosted on G2.com. What problems is ServiceNow EmployeeWorks solving and how is that benefiting you? Embedded Apis help to refactoring the code efficiently Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite KS Krishna S. Software engineer Enterprise (\> 1000 emp.) 6/13/2024 "After 2 months of working with the product" 4/5 What do you like best about ServiceNow EmployeeWorks? Solve support tickets, search content, and automate workflows across the business Review collected by and hosted on G2.com. What do you dislike about ServiceNow EmployeeWorks? It does take a lot of fine tuning and work to make sure it presents the correct Knowledgebase articles. Review collected by and hosted on G2.com. What problems is ServiceNow EmployeeWorks solving and how is that benefiting you? Ai support chat bot Saves employees time by automating Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Vasundhara G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vasundhara G.") VG Vasundhara G. Automation Engineer Small-Business (50 or fewer emp.) 6/6/2024 "AI platform ...that makes life easy" 5/5 What do you like best about ServiceNow EmployeeWorks? Search for information tool -- gives the best and highly efficient results Review collected by and hosted on G2.com. What do you dislike about ServiceNow EmployeeWorks? Not really anything to dislike about this Review collected by and hosted on G2.com. What problems is ServiceNow EmployeeWorks solving and how is that benefiting you? It gives good candidate results and help to analyse the market cap Review collected by and hosted on G2.com. Show More 12/12/2024 Validated ReviewerIncentivizedSource: G2 invite BS Bhadri S. Software Developer Small-Business (50 or fewer emp.) 7/2/2024 "Good" 5/5 What do you like best about ServiceNow EmployeeWorks? The innovations they do in the space which i like Review collected by and hosted on G2.com. What do you dislike about ServiceNow EmployeeWorks? Research and development which is happening Review collected by and hosted on G2.com. What problems is ServiceNow EmployeeWorks solving and how is that benefiting you? Coding programs Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite DK David K. Enterprise (\> 1000 emp.) 6/7/2023 "My Moveworks experience!" 4.5/5 What do you like best about ServiceNow EmployeeWorks? Moveworks made our organizations adoption of AI achievable in a short period of time and the ROI was instantly evident. Since we launched our bot, Herbie, in late 2019 we continue to shatter our goals as we leverage more of Moveworks functionalities delighting our customers. Review collected by and hosted on G2.com. What do you dislike about ServiceNow EmployeeWorks? Moveworks is growing fast and at times you can see their strain on resources. For me I have seen this with delayed followups on issues we may be experiencing. The upside to this is that they are addressing these issues and they are always looking for feedback to improve their support services. Review collected by and hosted on G2.com. What problems is ServiceNow EmployeeWorks solving and how is that benefiting you? Where do I begin? We are using the platform for IT knowledge resolutions, as well as finance, and legal. This has dramatically lowered our MTTR and offloaded repeatable issues from our level 1 agents allowing them to have more engaging interactions with our customers. We also have proactive notifications around password expirations, lockouts that have helped keep our customers productive. The messaging platform has allowed us to create more engaging communications that have increased our view rates. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Research](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Research") TR Verified User in Research Small-Business (50 or fewer emp.) 6/27/2024 "Good" 4.5/5 What do you like best about ServiceNow EmployeeWorks? Makes ticket solving easier, quite helpful Review collected by and hosted on G2.com. What do you dislike about ServiceNow EmployeeWorks? Nothing to dislike yet. So far everything is good Review collected by and hosted on G2.com. What problems is ServiceNow EmployeeWorks solving and how is that benefiting you? Ticket Solving Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Kevin S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kevin S.") KS Kevin S. Mid-Market (51-1000 emp.) 7/25/2023 "An AI bot that seriously saves your team time and aggravation" 5/5 What do you like best about ServiceNow EmployeeWorks? The best part of the experience with Moveworks is working with their Customer Success team. They do what it takes to ensure success. Review collected by and hosted on G2.com. What do you dislike about ServiceNow EmployeeWorks? We have been using Moveworks for almost a year now and there is nothing to dislike. The team and the product are awesome Review collected by and hosted on G2.com. What problems is ServiceNow EmployeeWorks solving and how is that benefiting you? Our bot, Laika, provides a service to our employees that is both instant and wide-ranging in it's ability. Approvals, app assignments, password resets, all done Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite MW Mark W. Enterprise (\> 1000 emp.) 6/14/2023 "Great way to provide self service to your customers" 4.5/5 What do you like best about ServiceNow EmployeeWorks? I like the level of support they give us and how they partner with us to improve the product. My favorite features are the ticket triage and communications features of Nexthink. Review collected by and hosted on G2.com. What do you dislike about ServiceNow EmployeeWorks? If you already have a good way of deploying software, password changes, or locked accounts you will not get the full value of the product. It does take a lot of fine tuning and work to make sure it presents the correct Knowledgebase articles. Review collected by and hosted on G2.com. What problems is ServiceNow EmployeeWorks solving and how is that benefiting you? We use Moveworks to help triaging tickets, password reset, account unlocks, and self-service help with our bot. The triage aspect and assignment of tickets is probably the most valuable of the processes we use at this point, but we expect to use more features over time. Review collected by and hosted on G2.com. 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