# Top Free AI Customer Support Agents Software

## How Many AI Customer Support Agents Software Products Does G2 Track?

**Total Products under this Category:** 545

### Category Stats (Aug 2026)

- **Average Rating:** 4.67/5 (↑0.04 vs Jul 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Parloa (+14.43%) - Among all products in this category, Parloa recorded the largest rating increase compared to last month

_Last updated: August 04, 2026_

## How Does G2 Rank AI Customer Support Agents Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 80,900+ Authentic Reviews
- 545+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for AI Customer Support Agents Software
 ![G2 Grid® for AI Customer Support Agents Software plotting products by satisfaction and market presence](https://www.g2.com/categories/ai-customer-support-agents/grids.png?focus%5B%5D=1408921&focus%5B%5D=3270&focus%5B%5D=1437428&focus%5B%5D=57328&focus%5B%5D=574&focus%5B%5D=4215&focus%5B%5D=1408919&focus%5B%5D=1371397)

Highlighted products: Salesforce Agentforce, Fin, Jotform AI Agents, HubSpot Service Hub, Zendesk for Customer Service, Genesys Cloud CX, ServiceNow AI Agents, and Retell AI.

Underlying data: [Grid® JSON](https://www.g2.com/categories/ai-customer-support-agents/grids.json?focus%5B%5D=salesforce-agentforce&focus%5B%5D=fin&focus%5B%5D=jotform-ai-agents&focus%5B%5D=hubspot-service-hub&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=servicenow-ai-agents&focus%5B%5D=retell-ai)

**Sponsored**

### eStreamly

The Video Commerce System — Build, bring & distribute shoppable video everywhere. eStreamly is the video commerce system for brands and retailers who want every piece of content to sell. Turn brand videos, livestreams, UGC, influencer content, and ads into shoppable experiences with in-video checkout — no redirects, no friction. AI-powered video creation generates product videos from a URL. Distribute shoppable content across your website, email, SMS, social media, and ad landing pages from one dashboard. Lightweight, white-label, and integrated with Shopify, Magento, BigCommerce, and Salesforce. Visa partner for secure video commerce. Supercharge Your Sales with Shoppable Videos Across All Platforms Are you ready to transform your business and skyrocket your sales? With eStreamly, turn every video into a dynamic shopping experience that captivates your audience and drives immediate action. Make your videos shoppable on your website, social media channels, emails, SMS, and even during live shopping events! Why Settle for Ordinary When You Can Be Extraordinary? Vendors today face challenges like: Underutilized Video Content: Your videos have the potential to do more than just entertain—they can sell! Fragmented Customer Reach: Connecting with customers across multiple platforms can be overwhelming. Complex Buying Journeys: Long and tedious checkout processes lead to lost sales. Standing Out in the Crowd: In a saturated market, unique shopping experiences set you apart. With eStreamly, these challenges become opportunities: Turn Viewers into Buyers: Embed shoppable links directly into your videos, making purchasing as easy as a click. Reach Customers Everywhere: Seamlessly distribute your shoppable videos across all channels—no customer left behind! Simplify the Purchase Process: Integrated checkout means customers can buy without leaving the video. Elevate Your Brand: Offer an innovative shopping experience that not only meets but exceeds customer expectations. Standout Features That Drive Results Shoppable Video Magic: Transform ordinary videos into sales-generating powerhouses. Omni-Channel Distribution: Share your shoppable content on all major platforms—Facebook, Instagram, YouTube, TikTok, emails, and SMS. Interactive Live Shopping: Host live events where viewers can engage and purchase in real-time. Effortless E-Commerce Integration: Syncs seamlessly with Shopify, WooCommerce, Magento, and more. Insightful Analytics: Get real-time data to supercharge your marketing and sales strategies. Benefits That Boost Your Bottom Line Explosive Sales Growth: Directly link video engagement to sales conversions. Unparalleled Customer Engagement: Keep customers hooked with interactive and immersive content. Market Expansion: Tap into new audiences across various channels effortlessly. Brand Differentiation: Stand out with cutting-edge video commerce technology. Maximized ROI: Turn your marketing videos into revenue-generating assets. Who Can Benefit? Ambitious Retailers and Brands: Ready to revolutionize their online sales strategy. E-Commerce Mavericks: Looking for the next big thing to outpace competitors. Innovative Marketing Teams: Seeking fresh ways to captivate and convert audiences. Influencers and Content Creators: Wanting to monetize their content like never before. How eStreamly Catapults Your Business Forward Create Captivating Videos: Highlight your products like never before. Make Them Shoppable: Embed product links and watch as engagement turns into sales. Blast Across All Channels: From social media to SMS, reach your customers wherever they are. Engage, Excite, Convert: Interactive elements keep viewers engaged and eager to buy. Optimize and Dominate: Use our analytics to refine your approach and crush the competition. Join the Ranks of Industry Leaders Don't get left behind in the digital revolution. Major brands are already leveraging eStreamly to amplify their reach and multiply their sales. It's time for you to do the same! Ready to Elevate Your Business? Act Now and Transform Your Video Content into a Sales-Generating Machine! Don't Just Keep Up with the Trends—Set Them! With eStreamly, you're not just adopting a new platform; you're embracing a powerful tool that will revolutionize how you engage with customers and drive sales. Experience the future of shopping today. eStreamly—Where Your Videos Become a Sales Powerhouse Across Every Channel. Don't Wait. Start Your Journey to Unprecedented Growth Now!

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1010618&secure%5Bchosen_at%5D=2026-08-07T08%3A26%3A39Z&secure%5Bdisplayable_resource_id%5D=1004199&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=1303419&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1303419&secure%5Bresource_id%5D=1010618&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fai-customer-support-agents%2Ffree%3Fopen_modal_url%3D%252Fproducts%252Fmoveo-ai%252Fwishlists%253Fhost_path%253D%25252Fcategories%25252Fai-customer-support-agents%25252Ffree%2526source%253Dcategory&secure%5Btoken%5D=d330091cb2dfdde130e47550091bbb135e742168c8d60be636eed254c6ece2a9&secure%5Burl%5D=https%3A%2F%2Fget.estreamly.com%2F&secure%5Burl_type%5D=company_website)

### [Salesforce Agentforce](https://www.g2.com/es/products/salesforce-agentforce/reviews)

Salesforce Agentforce is a software designed to help organizations build, deploy, manage, and govern AI agents that autonomously assist customers, employees, and partners across digital and voice channels. The software provides agent development, hybrid reasoning, multichannel support, and lifecycle management by leveraging a unified system that combines large language model reasoning with deterministic workflows, business data, and low-code and pro-code tools. It automates ticket resolution, task execution, and complex multi-step workflows and reduces the need for human intervention by enabling agents to reason, act, and hand off to people when needed. Salesforce Agentforce addresses enterprise challenges around scaling AI operations by offering configurable guardrails, access controls, auditability, and privacy safeguards built on the Salesforce platform. The software supports use cases across customer service, sales, IT, HR, marketing, and industry-specific workflows, integrating with existing data models, APIs, and business logic.

**Average Rating:** 4.3/5.0

**Total Reviews:** 1,164

#### Who Is the Company Behind Salesforce Agentforce?

- **Vendedor:** [Salesforce](https://www.g2.com/es/sellers/salesforce)
- **Sitio web de la empresa:** www.salesforce.com
- **Año de fundación:** 1999
- **Ubicación de la sede:** San Francisco, CA
- **Twitter:** @salesforce  
579,511 seguidores en Twitter
- **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c04f36289ca03aeff007197f1d9e74e925e328ed6bcfaff98911c78b3ab382f7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3185%2F&secure%5Burl_type%5D=linkedin_company_website)  
83,223 empleados en LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Desarrollador de Salesforce, Administrador de Salesforce
- **Top Industries:** Tecnología de la información y servicios, Servicios Financieros
- **Company Size:** 39% Medium, 31% Large

#### What Are Recent G2 Reviews of Salesforce Agentforce?

**["La integración de Agentforce + Data Cloud facilita la calificación de leads"](https://www.g2.com/es/survey_responses/salesforce-agentforce-review-13197506)**

**Rating:** 4.0/5.0 stars

_— Vishal S._

[Read full review](https://www.g2.com/es/survey_responses/salesforce-agentforce-review-13197506)

**["Agentforce hace que la IA empresarial con Salesforce sea verdaderamente sin cabeza"](https://www.g2.com/es/survey_responses/salesforce-agentforce-review-12717613)**

**Rating:** 4.0/5.0 stars

_— Manjunath G._

[Read full review](https://www.g2.com/es/survey_responses/salesforce-agentforce-review-12717613)

### [Fin](https://www.g2.com/products/fin/reviews)

Fin is a software designed to serve as a single customer agent capable of handling sales, service, and support roles within one continuous customer experience. The software provides complex task automation, no-code configuration, and complete channel visibility by leveraging generative AI combined with deterministic rules and the Fin APEX 1.0 model optimized for accuracy, speed, and reliability. It automates refunds, transaction disputes, and technical troubleshooting and reduces time to resolution by following detailed step-by-step instructions with consistency across all interactions. Fin addresses the challenge of scaling customer service without proportional headcount by resolving an average of 67% of customer queries autonomously and integrating with any helpdesk including Salesforce, HubSpot, and Freshdesk without migration. The software supports use cases spanning customer support, sales engagement, lead qualification, and meeting booking, with outcome-based pricing starting at $0.99 per resolved interaction.

**Average Rating:** 4.5/5.0

**Total Reviews:** 3,732

#### Who Is the Company Behind Fin?

- **Seller:** [Intercom, Inc.](https://www.g2.com/sellers/intercom-inc)
- **Company Website:** www.intercom.com
- **Year Founded:** 2011
- **HQ Location:** San Francisco, CA
- **Twitter:** @fin\_ai  
45,225 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c4ccbb923eea5ff058661d3cb8551a19d9d748d77ac398b352ccf53e3c08ea3f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffin%2F&secure%5Burl_type%5D=linkedin_company_website)  
953 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Customer Success Manager, CEO
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 56% Small, 37% Medium

#### What Do G2 Reviewers Say About Fin?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate Fin's **quick and accurate responses** , significantly reducing support workload and enhancing query resolution.
- Users find Fin's **ease of use** exceptional, with intuitive navigation and helpful features simplifying the overall experience.
- Users value the **ease of use** of Fin, enjoying streamlined onboarding and effective conversation tracking features.
- Users value the **efficiency** of Fin, appreciating its easy integration and intuitive interface for seamless operations.
- Users appreciate the **automation features** of Fin, enhancing efficiency and client management without overwhelming support teams.

##### Cons

- Users find the lack of **missing features** in Fin limits usability and complicates user experience significantly.
- Users find Fin's **lack of nuance and outdated information** frustrating, often leading to verification with human support.
- Users find the **limited features** of Fin restrict their ability to fully leverage its capabilities and control.
- Users experience a **steep learning curve** with Fin, finding its setup and functionality demanding and complex.
- Users express concerns over Fin's **high pricing** , with many features requiring additional payment, leading to unexpected bills.

#### What Are Recent G2 Reviews of Fin?

**["Fast, Accurate AI Support That Streamlines Help Desk Workflows"](https://www.g2.com/survey_responses/fin-review-13196970)**

**Rating:** 4.5/5.0 stars

_— Muhammed A._

[Read full review](https://www.g2.com/survey_responses/fin-review-13196970)

**["Helpful AI Support That Saves Our Team Time"](https://www.g2.com/survey_responses/fin-review-13188941)**

**Rating:** 5.0/5.0 stars

_— Ardon G._

[Read full review](https://www.g2.com/survey_responses/fin-review-13188941)

#### What Are G2 Users Discussing About Fin?

- [How is Intercom reshaping the landscape of customer communication and engagement?](https://www.g2.com/discussions/how-is-intercom-reshaping-the-landscape-of-customer-communication-and-engagement) - 1 comment
- [What is Intercom used for?](https://www.g2.com/discussions/what-is-intercom-used-for) - 3 comments
- [Does intercom have live chat?](https://www.g2.com/discussions/does-intercom-have-live-chat) - 2 comments
- [What is intercom app used for?](https://www.g2.com/discussions/what-is-intercom-app-used-for) - 1 comment
- [How does Intercom chat work?](https://www.g2.com/discussions/how-does-intercom-chat-work) - 1 comment

### [Jotform AI Agents](https://www.g2.com/es/products/jotform-ai-agents/reviews)

Jotform AI Agents is a software designed to provide automated real-time customer support assistance across all hours of the day through no-code AI agent creation and deployment. The software provides 24/7 inquiry handling, lead qualification, appointment scheduling, and CRM record updates by leveraging a no-code AI builder trained on custom documents, FAQs, form data, and a library of 7,000 customizable templates. It automates incoming call handling, inquiry routing, and follow-up workflows and reduces wait times by operating continuously across web, chat, email, phone, WhatsApp, Messenger, Gmail, and WordPress. Jotform AI Agents addresses the challenge of scaling customer experience without expanding headcount by enabling teams to deploy personalized, brand-aligned agents in minutes using industry-specific knowledge and configurable triggers. The software supports use cases including customer support, onboarding, product education, internal training, and phone-based service, with voice capabilities that include natural conversation handling and spoken message transcription.

**Average Rating:** 4.5/5.0

**Total Reviews:** 658

#### Who Is the Company Behind Jotform AI Agents?

- **Vendedor:** [Jotform](https://www.g2.com/es/sellers/jotform)
- **Sitio web de la empresa:** www.jotform.com
- **Año de fundación:** 2006
- **Ubicación de la sede:** San Francisco, California
- **Twitter:** @Jotform  
39,289 seguidores en Twitter
- **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8baa6a5c796d62ca5df3355392c638c519f99283c496ed24278490484f9fcca1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3541463%2F&secure%5Burl_type%5D=linkedin_company_website)  
901 empleados en LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Propietario, Director Ejecutivo
- **Top Industries:** Tecnología de la información y servicios, Software de Computadora
- **Company Size:** 73% Small, 11% Medium

#### What Do G2 Reviewers Say About Jotform AI Agents?

_AI-generated summary from verified user reviews_

##### Pros

- Los usuarios valoran la **facilidad de uso** de los Agentes de Jotform AI, lo que simplifica significativamente la creación de encuestas y la automatización de flujos de trabajo.
- Los usuarios valoran la **fácil configuración** de los Agentes de IA de Jotform, lo que permite una integración sin problemas en las operaciones comerciales diarias.
- Los usuarios valoran las **capacidades de ahorro de tiempo** de los Agentes de IA de Jotform, mejorando significativamente su productividad en la creación de encuestas.
- Los usuarios valoran la **eficiencia** de los Agentes de Jotform AI, que agilizan la creación de formularios y mejoran la productividad general.
- Los usuarios aprecian la **facilidad de configuración** de los Agentes de Jotform AI, lo que permite una rápida integración en las actividades diarias.

##### Cons

- Los usuarios experimentan **alucinaciones y malentendidos** con los agentes de Jotform AI, lo que lleva a confusión y frustración durante las interacciones.
- Los usuarios encuentran las **capacidades limitadas de la IA** desafiantes, especialmente para personalizar flujos de trabajo y comprender necesidades específicas.
- Los usuarios encuentran que las **características limitadas** de los Agentes de Jotform AI son restrictivas, obstaculizando la flexibilidad en los flujos de trabajo y la gestión de sesiones.
- Los usuarios encuentran frustrantes las **características inadecuadas de la IA** de los Agentes de Jotform, ya que a menudo alucina e interpreta mal las consultas.
- Los usuarios expresan frustración por la **pobre comprensión** de los Agentes de IA de Jotform, lo que afecta la usabilidad y el éxito del proyecto.

#### What Are Recent G2 Reviews of Jotform AI Agents?

**["Jotform facilita la captura de leads con plantillas intuitivas y enrutamiento inteligente."](https://www.g2.com/es/survey_responses/jotform-ai-agents-review-13213003)**

**Rating:** 4.0/5.0 stars

_— Pratyush S._

[Read full review](https://www.g2.com/es/survey_responses/jotform-ai-agents-review-13213003)

**["Asistente de IA rápido y sin código que ofrece respuestas contextuales"](https://www.g2.com/es/survey_responses/jotform-ai-agents-review-13188480)**

**Rating:** 5.0/5.0 stars

_— VELYON I._

[Read full review](https://www.g2.com/es/survey_responses/jotform-ai-agents-review-13188480)

### [HubSpot Service Hub](https://www.g2.com/es/products/hubspot-service-hub/reviews)

HubSpot Service Hub is a software designed to deliver AI-powered customer service at scale by unifying customer insights, omnichannel support tools, and self-service options within a single platform. The software provides ticket routing automation, knowledge base suggestions, customer health scoring, and trend analysis by leveraging AI capabilities connected to sales and marketing data across the HubSpot ecosystem. It automates repetitive support tasks and escalation routing and reduces ticket volume through self-service tools including knowledge base creation, chatbot functionality, and a customer portal. HubSpot Service Hub addresses the challenges of scaling support without proportional headcount increases by giving representatives full customer journey context including purchase history, marketing interactions, and sales conversations without switching tools. The software supports omnichannel communication, CRM-native data sharing, live chat, customer feedback collection, and service analytics to connect support outcomes to retention and business growth metrics.

**Average Rating:** 4.4/5.0

**Total Reviews:** 2,822

#### Who Is the Company Behind HubSpot Service Hub?

- **Vendedor:** [HubSpot](https://www.g2.com/es/sellers/hubspot)
- **Sitio web de la empresa:** hubspot.com
- **Año de fundación:** 2006
- **Ubicación de la sede:** Cambridge, Massachusetts, United States
- **Twitter:** @HubSpot  
784,270 seguidores en Twitter
- **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e7728cdccf3cd40d382e6159b493e5f6534eb2bfad47dc424c39639ed9e0ebf3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F68529%2F&secure%5Burl_type%5D=linkedin_company_website)  
12,158 empleados en LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Gerente de Éxito del Cliente, Especialista en Éxito del Cliente
- **Top Industries:** Software de Computadora, Tecnología de la información y servicios
- **Company Size:** 60% Small, 37% Medium

#### What Do G2 Reviewers Say About HubSpot Service Hub?

_AI-generated summary from verified user reviews_

##### Pros

- Los usuarios encuentran que HubSpot Service Hub es **excepcionalmente fácil de usar** , agilizando la comunicación y mejorando la toma de decisiones sin esfuerzo.
- Los usuarios valoran la **integración perfecta** de HubSpot Service Hub, mejorando la colaboración y el acceso a información a través de canales.
- Los usuarios valoran el **soporte al cliente receptivo** de HubSpot Service Hub, mejorando su eficiencia en la comunicación y toma de decisiones.
- A los usuarios les encanta la **eficiencia** de HubSpot Service Hub, que agiliza los flujos de trabajo y mejora la productividad significativamente.
- Los usuarios valoran el **sistema de emisión de tickets eficiente** en HubSpot Service Hub para gestionar las interacciones con los clientes sin problemas.

##### Cons

- Los usuarios encuentran que las **características faltantes** en HubSpot Service Hub son limitantes, especialmente a medida que las necesidades crecen y la escalabilidad se vuelve costosa.
- Los usuarios encuentran la **personalización limitada** de contactos y diseños restrictiva, lo que afecta la funcionalidad y la expresión creativa.
- Los usuarios están frustrados por las **funciones limitadas** , particularmente en lo que respecta a las dificultades de personalización e integración que afectan la productividad.
- Los usuarios enfrentan una **falta de funciones** en HubSpot Service Hub, lo que dificulta la colaboración y complica la experiencia del usuario.
- Los usuarios encuentran el **sistema de gestión de tickets engorroso** , con limitaciones que afectan la eficiencia y el manejo de datos.

#### What Are Recent G2 Reviews of HubSpot Service Hub?

**["HubSpot Service Hub has helped streamline our support operations significantly. ."](https://www.g2.com/es/survey_responses/hubspot-service-hub-review-11586632)**

**Rating:** 4.0/5.0 stars

_— Ashish P._

[Read full review](https://www.g2.com/es/survey_responses/hubspot-service-hub-review-11586632)

**["Gestión de tickets y soporte centralizado con automatizaciones que mejoran la experiencia"](https://www.g2.com/es/survey_responses/hubspot-service-hub-review-12873336)**

**Rating:** 4.5/5.0 stars

_— Lizeth M._

[Read full review](https://www.g2.com/es/survey_responses/hubspot-service-hub-review-12873336)

#### What Are G2 Users Discussing About HubSpot Service Hub?

- [¿Cómo contribuye HubSpot Service Hub a crear una experiencia de servicio al cliente más cohesiva y efectiva?](https://www.g2.com/es/discussions/how-does-hubspot-service-hub-contribute-to-creating-a-more-cohesive-and-effective-customer-service-experience) - 3 comments, 1 upvote
- [¿Para qué se utiliza HubSpot Service Hub?](https://www.g2.com/es/discussions/what-is-hubspot-service-hub-used-for) - 2 comments, 1 upvote
- [¿Qué hace el software de HubSpot?](https://www.g2.com/es/discussions/hubspot-service-hub-what-does-hubspot-software-do) - 2 comments
- [¿Cuáles de las siguientes características están disponibles en la plataforma de HubSpot?](https://www.g2.com/es/discussions/which-of-the-following-features-are-available-on-the-hubspot-platform) - 1 comment
- [¿Qué es un centro de servicios?](https://www.g2.com/es/discussions/what-is-service-hub) - 2 comments

### [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews)

Zendesk for Customer Service is a software designed to provide AI-powered customer service that is easy to set up, use, and scale for businesses of all sizes. The software provides omnichannel case management, agent performance evaluation, workforce scheduling, and self-service capabilities by leveraging AI trained on billions of customer experience interactions and a marketplace of 1,800 or more app integrations. It automates ticket routing, workflow execution, and agent productivity tasks and reduces implementation complexity by enabling configuration without IT or developer involvement. Zendesk for Customer Service addresses the challenge of delivering consistent, personalized support across channels by unifying social messaging, phone, email, and AI-driven workflows within a single platform. The software supports 130,000 or more global brands across 30 or more languages, with Zendesk QA tools for continuous agent improvement and Workforce Management tools for peak-time readiness.

**Average Rating:** 4.3/5.0

**Total Reviews:** 6,659

#### Who Is the Company Behind Zendesk for Customer Service?

- **Seller:** [Zendesk](https://www.g2.com/sellers/zendesk)
- **Company Website:** www.zendesk.com
- **Year Founded:** 2007
- **HQ Location:** San Francisco, CA
- **Twitter:** @Zendesk  
102,672 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=511eeaf2c0ddc5065caaef5bb8b6d60bcc6b89740bd82db40e2e197c6eced9e2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F418095%2F&secure%5Burl_type%5D=linkedin_company_website)  
7,302 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Customer Success Manager, Customer Service Manager
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 45% Medium, 40% Small

#### What Do G2 Reviewers Say About Zendesk for Customer Service?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Zendesk, which facilitates quick responses and organized support workflows.
- Users appreciate the **seamless workspaces** in Zendesk, enhancing usability through effective tools like Talk and email ticketing.
- Users value the **efficient customer support** provided by Zendesk, appreciating the organized and fast response capabilities.
- Users value the **helpful organization** of Zendesk, enabling faster responses and improved customer support management.
- Users value the **easy ticket management** in Zendesk, enabling effective collaboration and efficient customer support tracking.

##### Cons

- Users express frustration over **missing customizable features** , limiting their ability to manage ticket statuses and updates effectively.
- Users find the **limited features** of Zendesk for Customer Service frustrating, impacting usability and efficiency in setup.
- Users find the **learning curve steep** for Zendesk's advanced features, posing challenges for those lacking technical expertise.
- Users find **limited customization** options for ticket statuses and agent permissions a drawback for their workflows in Zendesk.
- Users find Zendesk's **complexity and learning curve** challenging, alongside issues with bugs and limited integrations.

#### What Are Recent G2 Reviews of Zendesk for Customer Service?

**["One Place to Manage IT Requests with Clear Ticket Tracking"](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-13166804)**

**Rating:** 4.5/5.0 stars

_— Sree K._

[Read full review](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-13166804)

**["Unified Omnichannel Support with Powerful Automation and Analytics"](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-13140974)**

**Rating:** 4.5/5.0 stars

_— Ravindra N._

[Read full review](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-13140974)

#### What Are G2 Users Discussing About Zendesk for Customer Service?

- [How is Zendesk Support Suite transforming the customer service experience in various industries?](https://www.g2.com/discussions/how-is-zendesk-support-suite-transforming-the-customer-service-experience-in-various-industries) - 6 comments, 4 upvotes
- [What is Zendesk Support Suite used for?](https://www.g2.com/discussions/what-is-zendesk-support-suite-used-for) - 3 comments, 2 upvotes
- [Is there a free version of Zendesk?](https://www.g2.com/discussions/is-there-a-free-version-of-zendesk) - 7 comments, 1 upvote
- [Is zendesk any good?](https://www.g2.com/discussions/is-zendesk-any-good) - 8 comments, 1 upvote
- [What can you do with Zendesk?](https://www.g2.com/discussions/what-can-you-do-with-zendesk) - 3 comments, 3 upvotes

### [Genesys Cloud CX](https://www.g2.com/es/products/genesys-cloud-cx/reviews)

Genesys Cloud CX is a software designed to serve as an industry-leading cloud call center and customer experience platform for small, medium, and large enterprises. The software provides omnichannel engagement, predictive AI routing, real-time analytics, and bot-assisted interactions by leveraging a composable platform with hundreds of packaged third-party integrations and weekly product updates. It automates customer journey workflows and intelligent agent routing and reduces handling time by connecting insights across teams, tools, and interactions to surface the right action at the right moment. Genesys Cloud CX addresses the challenge of managing complex, multi-channel customer conversations by enabling seamless escalation from AI bots to human agents and providing real-time dashboards and management tools for contact center oversight. The software supports deployment across chat, email, text, social media, and voice channels with integrations that extend its capabilities for organizations of any size and location.

**Average Rating:** 4.4/5.0

**Total Reviews:** 1,468

#### Who Is the Company Behind Genesys Cloud CX?

- **Vendedor:** [Genesys](https://www.g2.com/es/sellers/genesys)
- **Sitio web de la empresa:** www.genesys.com
- **Año de fundación:** 1990
- **Ubicación de la sede:** Menlo Park, CA
- **Twitter:** @Genesys  
32,180 seguidores en Twitter
- **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3547218b0d552bcecdf111c8d197252c4dce8c2ddc2ffe5bceabde22115e5fc1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F601919%2F&secure%5Burl_type%5D=linkedin_company_website)  
8,569 empleados en LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Defensor del caso, Gerente
- **Top Industries:** Tecnología de la información y servicios, Servicios Financieros
- **Company Size:** 45% Medium, 40% Large

#### What Do G2 Reviewers Say About Genesys Cloud CX?

_AI-generated summary from verified user reviews_

##### Pros

- Los usuarios encuentran que Genesys Cloud CX es **excepcionalmente fácil de usar** , lo que permite a los usuarios empresariales gestionar configuraciones de manera independiente.
- Los usuarios valoran la **evolución continua de las características** de Genesys Cloud CX, mejorando las operaciones del centro de contacto y la satisfacción del usuario.
- Los usuarios valoran la **fiabilidad** de Genesys Cloud CX, elogiando su accesibilidad y apoyo para la continuidad del negocio.
- Los usuarios valoran la **eficiencia** de Genesys Cloud CX, mejorando la agilidad y simplificando las operaciones del centro de contacto a través de múltiples canales.
- Los usuarios aprecian la **interfaz intuitiva** de Genesys Cloud CX, mejorando la gestión de las interacciones con los clientes y el rendimiento del personal.

##### Cons

- Los usuarios notan las **características limitadas** de Genesys Cloud CX, particularmente en la traducción de voz y la disponibilidad de herramientas.
- Los usuarios notan las **características faltantes** en Genesys Cloud CX, incluyendo la personalización limitada del panel y las opciones de informes complejas.
- Los usuarios encuentran **la complejidad de la interfaz** desafiante, especialmente para los recién llegados que navegan por múltiples funciones y configuraciones.
- Los usuarios encuentran frustrantes las **capacidades de informes inadecuadas** de Genesys Cloud CX, requiriendo un esfuerzo adicional para obtener conocimientos básicos.
- Los usuarios encuentran la **curva de aprendizaje empinada** con Genesys Cloud CX, ya que la interfaz y las funciones pueden ser confusas al principio.

#### What Are Recent G2 Reviews of Genesys Cloud CX?

**["Poder Omnicanal Centralizado con Informes en Tiempo Real Perspicaces"](https://www.g2.com/es/survey_responses/genesys-cloud-cx-review-13150184)**

**Rating:** 5.0/5.0 stars

_— Usuario verificado en Tecnología de la información y servicios_

[Read full review](https://www.g2.com/es/survey_responses/genesys-cloud-cx-review-13150184)

**["Configuración sin esfuerzo, integraciones poderosas"](https://www.g2.com/es/survey_responses/genesys-cloud-cx-review-12997137)**

**Rating:** 5.0/5.0 stars

_— Lucas A._

[Read full review](https://www.g2.com/es/survey_responses/genesys-cloud-cx-review-12997137)

#### What Are G2 Users Discussing About Genesys Cloud CX?

- [¿Para qué se utiliza Genesys Cloud CX?](https://www.g2.com/es/discussions/what-is-genesys-cloud-cx-used-for) - 3 comments, 2 upvotes
- [What kind of software is zendesk?](https://www.g2.com/es/discussions/what-kind-of-software-is-zendesk) - 2 comments
- [¿Cuáles son los 4 beneficios más importantes de Active Directory?](https://www.g2.com/es/discussions/what-are-the-4-most-important-benefits-of-active-directory) - 1 comment
- [¿Qué hace Genesys Cloud para Salesforce?](https://www.g2.com/es/discussions/what-does-genesys-cloud-for-salesforce-do) - 2 comments
- [Does Genesys integrate with Salesforce?](https://www.g2.com/es/discussions/purecloud-for-salesforce-does-genesys-integrate-with-salesforce)

### [Retell AI](https://www.g2.com/es/products/retell-ai/reviews)

Retell AI is a software designed to automate voice, SMS, and chat interactions with natural, human-like performance across industries including healthcare, logistics, fintech, and customer support. The software provides low-latency voice agent automation, SMS and chat workflows, drag-and-drop IVR flow building, and built-in QA testing by leveraging LLM-native agents that respond within 600 milliseconds and support multi-turn logic across 31 or more languages. It automates inbound call handling, appointment scheduling, lead qualification, and outbound messaging campaigns and reduces operational costs by replacing legacy IVR and scripted systems with fully AI-native, customizable agent flows. Retell AI addresses the challenge of scaling personalized customer conversations by enabling teams to build and deploy production-ready voice agents without writing code, integrated with CRM systems, Twilio, SIP, and branded caller ID. The software supports CSAT tracking, sentiment analysis, A/B call flow testing, and live conversation monitoring, with deployment options via web SDKs and flexible multi-channel engagement across voice, text, and chat.

**Average Rating:** 4.8/5.0

**Total Reviews:** 2,612

#### Who Is the Company Behind Retell AI?

- **Vendedor:** [Retell AI](https://www.g2.com/es/sellers/retell-ai)
- **Sitio web de la empresa:** www.retellai.com
- **Año de fundación:** 2023
- **Ubicación de la sede:** Palo Alto, US
- **Twitter:** @retellai  
3,181 seguidores en Twitter
- **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7c72ae3fc448e271685ec93ce82d98c46cf398f2e1826b4c72bfcdcac1dfc471&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fretellai%2F&secure%5Burl_type%5D=linkedin_company_website)  
121 empleados en LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Fundador, Director Ejecutivo
- **Top Industries:** Tecnología de la información y servicios, Software de Computadora
- **Company Size:** 3% Small, 0% Medium

#### What Do G2 Reviewers Say About Retell AI?

_AI-generated summary from verified user reviews_

##### Pros

- Los usuarios encuentran que la **facilidad de uso** de Retell AI mejora su flujo de trabajo con indicaciones simples e integración.
- Los usuarios aprecian la **facilidad de uso y la funcionalidad fluida** de Retell AI, haciéndolo accesible para todos.
- Los usuarios aprecian la **interfaz sencilla** de Retell AI, encontrándola rápida y fácil de aprender y usar.
- Los usuarios destacan la **facilidad de las integraciones** , apreciando lo intuitivo que es conectarse con servicios de terceros.
- Los usuarios aprecian la **interfaz simple y limpia** de Retell AI, lo que facilita a cualquiera crear agentes de voz.

##### Cons

- Los usuarios sienten la necesidad de **funciones faltantes** como voces diversas, integraciones nativas de CRM y más opciones de troncales SIP.
- Los usuarios sienten que Retell AI es **caro** en comparación con las alternativas, particularmente sienten que el costo para las pruebas es excesivo.
- Los usuarios encuentran el **empinada curva de aprendizaje** desafiante, aunque hay soporte disponible para facilitar el proceso.
- Los usuarios encuentran que las **características limitadas** de Retell AI obstaculizan la funcionalidad, lo que requiere depender de herramientas adicionales para las pruebas.
- Los usuarios experimentan una **pobre comprensión** de los tipos de conversación, lo que lleva a interacciones desalineadas y un aumento en los esfuerzos de ajuste manual.

#### What Are Recent G2 Reviews of Retell AI?

**["¡Gestión de Propiedades Hecha Fácil!"](https://www.g2.com/es/survey_responses/retell-ai-review-13024552)**

**Rating:** 5.0/5.0 stars

[Read full review](https://www.g2.com/es/survey_responses/retell-ai-review-13024552)

**["Interfaz de usuario pulida para construir agentes de llamadas autónomos de IA con integraciones de Twilio y Telnyx"](https://www.g2.com/es/survey_responses/retell-ai-review-12722058)**

**Rating:** 5.0/5.0 stars

_— Rishav K._

[Read full review](https://www.g2.com/es/survey_responses/retell-ai-review-12722058)

### [Zoho Desk](https://www.g2.com/es/products/zoho-desk/reviews)

Zoho Desk is a software designed to provide a web-based help desk experience that assists organizations of all sizes in delivering exceptional customer support across multiple communication channels. The software provides omnichannel ticket management, AI-driven agent insights, custom workflow automation, and real-time performance dashboards by leveraging historical customer interaction data and integration across email, chat, social media, and phone. It automates repetitive support tasks and routing and reduces agent workload by enabling customers to receive consistent, timely responses regardless of their chosen channel or inquiry type. Zoho Desk addresses the challenge of scaling efficient, personalized support by offering extensive customization options including custom workflows, automated responses, and configurable dashboards tailored to each organization's operational requirements. The software supports industries including retail, technology, healthcare, and finance, with a cost-effective pricing model and tools for tracking key metrics, analyzing agent performance, and connecting support activities to customer satisfaction outcomes.

**Average Rating:** 4.4/5.0

**Total Reviews:** 7,580

#### Who Is the Company Behind Zoho Desk?

- **Vendedor:** [Zoho](https://www.g2.com/es/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704)
- **Sitio web de la empresa:** www.zoho.com
- **Año de fundación:** 1996
- **Ubicación de la sede:** Austin, TX
- **Twitter:** @Zoho  
137,880 seguidores en Twitter
- **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9c8e45ddb296c32c6c5597ef9ba945c94562c57624f7bd1dcf1a9e9931f71578&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F38373%2F&secure%5Burl_type%5D=linkedin_company_website)  
30,766 empleados en LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Director Ejecutivo, Director
- **Top Industries:** Tecnología de la información y servicios, Software de Computadora
- **Company Size:** 73% Small, 23% Medium

#### What Do G2 Reviewers Say About Zoho Desk?

_AI-generated summary from verified user reviews_

##### Pros

- Los usuarios elogian la **interfaz intuitiva y fácil de usar** de Zoho Desk, mejorando la gestión de tickets y la comunicación con los clientes sin problemas.
- Los usuarios aprecian la **interfaz intuitiva y las funciones de automatización** de Zoho Desk, mejorando las operaciones de soporte y el rendimiento del equipo.
- Los usuarios valoran mucho la **gestión eficiente de tickets** de Zoho Desk, destacando su funcionamiento sin problemas y sus valiosas funciones de automatización.
- Los usuarios aprecian las **integraciones fluidas** en Zoho Desk, mejorando la colaboración y agilizando la gestión de la interacción con los clientes.
- A los usuarios les encanta la **interfaz intuitiva** de Zoho Desk, haciendo que la gestión de tickets y la comunicación sean fluidas y eficientes.

##### Cons

- Los usuarios enfrentan una **curva de aprendizaje difícil** con Zoho Desk debido a una interfaz de usuario inconsistente y procesos de informes complejos.
- Los usuarios enfrentan una **curva de aprendizaje pronunciada** con Zoho Desk debido a la interfaz de usuario inconsistente y los procesos de personalización complejos.
- Los usuarios encuentran **la personalización limitada** desafiante, ya que complica el mantenimiento y la incorporación en Zoho Desk.
- Los usuarios encuentran que la **complejidad de las funciones avanzadas** en Zoho Desk puede ser frustrante y llevar mucho tiempo navegar.
- Los usuarios encuentran desafiante la **interfaz no intuitiva** de Zoho Desk, lo que hace que la navegación y la funcionalidad sean más difíciles de comprender.

#### What Are Recent G2 Reviews of Zoho Desk?

**["Gran sistema de emisión de tickets para soporte postventa"](https://www.g2.com/es/survey_responses/zoho-desk-review-13204436)**

**Rating:** 5.0/5.0 stars

_— tang w._

[Read full review](https://www.g2.com/es/survey_responses/zoho-desk-review-13204436)

**["Solución eficiente y clara para el servicio al cliente"](https://www.g2.com/es/survey_responses/zoho-desk-review-13218904)**

**Rating:** 4.5/5.0 stars

_— Thomas A._

[Read full review](https://www.g2.com/es/survey_responses/zoho-desk-review-13218904)

#### What Are G2 Users Discussing About Zoho Desk?

- [¿Cómo está mejorando Zoho Desk la gestión del servicio al cliente en diversos sectores empresariales?](https://www.g2.com/es/discussions/how-is-zoho-desk-enhancing-customer-service-management-in-diverse-business-sectors) - 1 comment, 1 upvote
- [¿Cómo optimiza Zoho Desk las operaciones de servicio al cliente para empresas de todos los tamaños?](https://www.g2.com/es/discussions/how-does-zoho-desk-streamline-customer-service-operations-for-businesses-of-all-sizes) - 1 comment, 1 upvote
- [¿Para qué se utiliza Zoho Desk?](https://www.g2.com/es/discussions/what-is-zoho-desk-used-for) - 2 comments, 1 upvote

### [Tidio](https://www.g2.com/es/products/tidio/reviews)

Tidio is a software designed to provide an all-in-one customer support suite combining help desk, live chat, chatbot automation, and AI agent capabilities for businesses across ecommerce, services, and tech. The software provides multi-channel conversation management, rules-based chatbot flows, AI-powered FAQ resolution, and order management by leveraging Lyro, a conversational AI agent that uses existing help content to deliver accurate, brand-consistent responses and resolve up to 67% of common inquiries without human involvement. It automates FAQ responses, ticket creation, and conversation routing and reduces missed chats and response times by managing email, Messenger, Instagram, and WhatsApp interactions in a unified dashboard. Tidio addresses the challenge of scaling customer support without overwhelming small teams by enabling seamless handoff from Lyro to human agents when queries exceed AI confidence, maintaining trust and service quality. The software supports live chat, ticketing, ecommerce order management for Shopify, multilingual responses across five languages, and integrations with third-party tools, with SOC 2 Type 2, GDPR, and CCPA compliance.

**Average Rating:** 4.6/5.0

**Total Reviews:** 1,894

#### Who Is the Company Behind Tidio?

- **Vendedor:** [Tidio](https://www.g2.com/es/sellers/tidio)
- **Año de fundación:** 2013
- **Ubicación de la sede:** San Francisco, California
- **Twitter:** @tidiocx  
1,306 seguidores en Twitter
- **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b2a83a78e0bc36b2aeb648b49343637659cf7ed06e7b3c547dd0700227f35904&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3343461%2F&secure%5Burl_type%5D=linkedin_company_website)  
177 empleados en LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Propietario, Director Ejecutivo
- **Top Industries:** Venta al por Menor, Marketing y publicidad
- **Company Size:** 90% Small, 9% Medium

#### What Do G2 Reviewers Say About Tidio?

_AI-generated summary from verified user reviews_

##### Pros

- A los usuarios les encanta la **facilidad de uso** de Tidio, mejorando la comunicación del equipo y proporcionando una interacción fluida con los clientes.
- Los usuarios aprecian Tidio por sus **capacidades de soporte al cliente inmediato** , mejorando el compromiso y la satisfacción con asistencia oportuna.
- Los usuarios están impresionados por el **eficiente chatbot de IA** de Tidio, que mejora la comunicación y el soporte al cliente durante los momentos de mayor actividad.
- Los usuarios elogian la **fácil configuración** de Tidio, haciendo que la configuración inicial sea fluida y eficiente para comenzar rápidamente.
- A los usuarios les encantan las **funciones de interacción en tiempo real** de Tidio, haciendo que la interacción con el cliente sea fluida y efectiva en múltiples plataformas.

##### Cons

- Los usuarios encuentran Tidio **caro** , especialmente para los freelancers que buscan opciones de licencia asequibles que satisfagan sus necesidades.
- Los usuarios encuentran que las **funciones faltantes** en Tidio, como la geolocalización, son costosas y carecen de flexibilidad.
- Los usuarios encuentran frustrante la **personalización limitada** de Tidio, deseando tener más control sobre la configuración y los flujos de trabajo del chatbot.
- Los usuarios encuentran que los precios de Tidio son **demasiado caros** y sugieren un modelo de pago más flexible para una mejor asequibilidad.
- Los usuarios desean **más funciones** en Tidio, como estilos adicionales de chatbot y capacidades de edición mejoradas en dispositivos móviles.

#### What Are Recent G2 Reviews of Tidio?

**["Compromiso Eficiente con el Cliente, Configuración Fácil"](https://www.g2.com/es/survey_responses/tidio-review-13183557)**

**Rating:** 4.5/5.0 stars

_— Ambrish R._

[Read full review](https://www.g2.com/es/survey_responses/tidio-review-13183557)

**["Tablero limpio y personalizable con integración fluida de chatbot en WordPress"](https://www.g2.com/es/survey_responses/tidio-review-13177684)**

**Rating:** 4.5/5.0 stars

_— Michelle Ann R._

[Read full review](https://www.g2.com/es/survey_responses/tidio-review-13177684)

#### What Are G2 Users Discussing About Tidio?

- [¿Cómo puedo configurar y optimizar chatbots en Tidio para mi sitio de comercio electrónico?](https://www.g2.com/es/discussions/how-can-i-set-up-and-optimize-chatbots-in-tidio-for-my-e-commerce-site) - 3 comments
- [¿Para qué se utiliza Tidio?](https://www.g2.com/es/discussions/what-is-tidio-used-for) - 4 comments, 1 upvote
- [¿Cómo desinstalo Tidio?](https://www.g2.com/es/discussions/how-do-i-uninstall-tidio) - 1 comment
- [Is Tidio safe?](https://www.g2.com/es/discussions/is-tidio-safe) - 7 comments
- [¿Cómo se usa Tidio?](https://www.g2.com/es/discussions/how-do-you-use-tidio) - 2 comments

### [Freshdesk](https://www.g2.com/es/products/freshdesk/reviews)

Freshdesk is a software designed to provide modern, AI-powered customer service with enterprise capability and without enterprise complexity for support teams of any size. The software provides unified channel management, advanced ticketing, AI copilot assistance, and self-service automation by leveraging Freddy, a people-first AI that enables teams to deploy AI agents in minutes to resolve both simple and complex queries. It automates ticket routing, response suggestions, and workflow execution and reduces resolution time by consolidating channels, conversations, and customer insights into a single Freshdesk Command Center. Freshdesk addresses the challenge of scaling omnichannel support efficiently by delivering a 95% omnichannel first contact resolution rate and up to 80% of resolutions handled by AI agents. The software supports teams ranging from 10 to 500 agents across any channel, with outcomes including 225% ROI and rapid setup designed for immediate operational impact.

**Average Rating:** 4.4/5.0

**Total Reviews:** 3,676

#### Who Is the Company Behind Freshdesk?

- **Vendedor:** [Freshworks](https://www.g2.com/es/sellers/freshworks)
- **Sitio web de la empresa:** www.freshworks.com
- **Año de fundación:** 2010
- **Ubicación de la sede:** San Mateo, CA
- **Twitter:** @FreshworksInc  
19,020 seguidores en Twitter
- **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5f531480627d021846a1bab97814f28776888079b40b7e07b52045e7d1e35c99&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffreshworks-inc%2F&secure%5Burl_type%5D=linkedin_company_website)  
7,505 empleados en LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Gerente, Propietario
- **Top Industries:** Tecnología de la información y servicios, Software de Computadora
- **Company Size:** 48% Small, 40% Medium

#### What Do G2 Reviewers Say About Freshdesk?

_AI-generated summary from verified user reviews_

##### Pros

- Los usuarios aprecian la **facilidad de uso** en Freshdesk, facilitando la gestión rápida de tickets y la adopción fluida por parte del equipo.
- Los usuarios aprecian la **facilidad de uso** en Freshdesk, facilitando una rápida adopción y una gestión efectiva de tickets.
- Los usuarios aprecian las **funciones de automatización** de Freshdesk, reduciendo significativamente la carga de trabajo y mejorando la eficiencia en el soporte al cliente.
- Los usuarios se benefician de la **alta eficiencia** de Freshdesk, haciendo que la gestión de tickets y la colaboración en equipo sean fluidas y productivas.
- Los usuarios aprecian la **organización y seguimiento efectivo de tickets** en Freshdesk, mejorando la priorización del trabajo y la colaboración.

##### Cons

- Los usuarios encuentran que la **función de gestión de activos faltante** en Freshdesk es limitante en comparación con su producto hermano FreshService.
- Los usuarios experimentan **problemas de tickets** con Freshdesk, como tickets duplicados y retrasos durante períodos de alto volumen.
- Los usuarios enfrentan **creación de tickets duplicados** y un rendimiento lento durante el alto volumen, lo que afecta los tiempos de resolución y la eficiencia.
- Los usuarios encuentran que las **funciones limitadas** de Freshdesk pueden ser abrumadoras, especialmente para los nuevos usuarios que buscan simplicidad.
- Los usuarios enfrentan **limitaciones en funciones avanzadas y personalizaciones** en Freshdesk, afectando especialmente a equipos más pequeños y altos volúmenes de tickets.

#### What Are Recent G2 Reviews of Freshdesk?

**["Una plataforma rica en funciones para gestionar el servicio al cliente"](https://www.g2.com/es/survey_responses/freshdesk-review-13171971)**

**Rating:** 4.5/5.0 stars

_— sreenivasan p._

[Read full review](https://www.g2.com/es/survey_responses/freshdesk-review-13171971)

**["Software de mesa de ayuda simple, potente y efectivo"](https://www.g2.com/es/survey_responses/freshdesk-review-12954417)**

**Rating:** 4.5/5.0 stars

_— Aditya S._

[Read full review](https://www.g2.com/es/survey_responses/freshdesk-review-12954417)

#### What Are G2 Users Discussing About Freshdesk?

- [¿Qué estrategias innovadoras de servicio al cliente están implementando las empresas utilizando Freshdesk?](https://www.g2.com/es/discussions/what-innovative-customer-service-strategies-are-companies-implementing-using-freshdesk) - 1 comment
- [¿Cómo se está utilizando Freshdesk para mejorar la eficiencia operativa y la experiencia del usuario en su campo específico?](https://www.g2.com/es/discussions/how-is-freshdesk-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 1 comment
- [¿Para qué se utiliza Freshdesk?](https://www.g2.com/es/discussions/what-is-freshdesk-used-for) - 4 comments, 1 upvote
- [¿Cuál es la diferencia entre Freshdesk y Freshservice?](https://www.g2.com/es/discussions/what-is-the-difference-between-freshdesk-and-freshservice) - 2 comments
- [Is freshdesk a CRM?](https://www.g2.com/es/discussions/is-freshdesk-a-crm) - 3 comments

### [Dialpad Support](https://www.g2.com/es/products/dialpad-support/reviews)

Dialpad Support es una solución de centro de contacto nativa de IA que integra conocimientos de IA en tiempo real, automatización y entrenamiento en un solo sistema para que los agentes y supervisores tengan el contexto que necesitan, cuando lo necesitan. Dialpad Support moderniza los centros de contacto entrantes con transcripción en tiempo real, resúmenes de IA y elementos de acción que mantienen a los agentes enfocados en la conversación en lugar de tomar notas. Los supervisores pueden entrenar y monitorear equipos con seguimiento de sentimiento en vivo y gestión de calidad automatizada. Dialpad también ofrece una solución de salida que guía a los representantes de ventas con entrenamiento de IA en tiempo real, automatización y conocimientos, para que tanto las operaciones entrantes como salientes puedan funcionar en la misma plataforma. En la plataforma Dialpad, los Agentes de IA están disponibles para interacciones tanto de voz como digitales, trabajando junto a su equipo para manejar consultas rutinarias y liberar a los agentes para conversaciones más complejas. Con Dialpad, puedes: - Proporcionar asistencias a los agentes en tiempo real - Entrenar y monitorear equipos con sentimiento en vivo y gestión de calidad automatizada - Usar Agentes de IA en canales de voz y digitales para apoyar a los clientes las 24 horas - Convertir conversaciones en inteligencia que ayuda a tu equipo a conocer a tu cliente y tomar decisiones informadas

**Average Rating:** 4.4/5.0

**Total Reviews:** 680

#### Who Is the Company Behind Dialpad Support?

- **Vendedor:** [Dialpad](https://www.g2.com/es/sellers/dialpad)
- **Sitio web de la empresa:** Dialpad.com
- **Año de fundación:** 2011
- **Ubicación de la sede:** San Ramon, California
- **Twitter:** @DialpadHQ  
60 seguidores en Twitter
- **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6b95ce4b1a611b8e2cb68586d5533162aa3ebba2fdf36c04185ac44e2a69906c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3967399%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,499 empleados en LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Gerente de Cuentas, Representante de Servicio al Cliente
- **Top Industries:** Servicios Financieros, Servicios al Consumidor
- **Company Size:** 45% Medium, 31% Small

#### What Do G2 Reviewers Say About Dialpad Support?

_AI-generated summary from verified user reviews_

##### Pros

- Los usuarios encuentran la **sección de ayuda en línea increíblemente útil** , permitiendo respuestas rápidas y mejorando la experiencia de soporte.
- Los usuarios aprecian la **facilidad de uso** de Dialpad Support, encontrando la navegación y las solicitudes de soporte simples y eficientes.
- Los usuarios disfrutan del **soporte al cliente receptivo** de Dialpad, apreciando las rápidas resoluciones y la comunicación efectiva para sus problemas.
- Los usuarios valoran las **funciones de transcripción e integración con CRM** de Dialpad Support, mejorando la eficiencia en las comunicaciones con los clientes.
- Los usuarios aprecian los **tiempos de respuesta rápidos** del soporte de Dialpad, abordando eficazmente los problemas con asistencia pronta.

##### Cons

- Los usuarios encuentran que el **pobre soporte al cliente** de Dialpad Support consume mucho tiempo y a menudo no es útil para resolver problemas.
- Los usuarios experimentan **retrasos en la conexión de llamadas** y encuentran que la funcionalidad de informes y de la aplicación es deficiente, lo que afecta su experiencia general.
- Los usuarios están frustrados con el **soporte retrasado** , lo que hace que sea difícil obtener asistencia urgente cuando más se necesita.
- Los usuarios experimentan **problemas con el marcador** , incluyendo retrasos, inexactitudes en la cola de llamadas y desafíos con los informes y la utilización de la aplicación.
- Los usuarios experimentan tiempos de espera **frustrantemente largos** para las respuestas, especialmente durante las horas pico, lo que dificulta resoluciones rápidas.

#### What Are Recent G2 Reviews of Dialpad Support?

**["Configuración fácil, precios justos e integraciones sólidas con Halo PSA y Slack"](https://www.g2.com/es/survey_responses/dialpad-support-review-12836209)**

**Rating:** 5.0/5.0 stars

_— Christopher R._

[Read full review](https://www.g2.com/es/survey_responses/dialpad-support-review-12836209)

**["Revisión Actualizada de Dialpad"](https://www.g2.com/es/survey_responses/dialpad-support-review-10344582)**

**Rating:** 5.0/5.0 stars

_— Mohammed P._

[Read full review](https://www.g2.com/es/survey_responses/dialpad-support-review-10344582)

#### What Are G2 Users Discussing About Dialpad Support?

- [¿Para qué se utiliza Dialpad Sell?](https://www.g2.com/es/discussions/what-is-dialpad-sell-used-for)
- [¿Para qué se utiliza el Centro de Contacto de Dialpad?](https://www.g2.com/es/discussions/what-is-dialpad-contact-center-used-for) - 1 comment

### [Vendasta AI Platform](https://www.g2.com/es/products/vendasta-ai-platform/reviews)

Desde agencias hasta empresas, la plataforma Vendasta es el único software de gestión integral para vender soluciones digitales a negocios locales. Consolida tu pila tecnológica, adquiere nuevos clientes, y factura y cumple proyectos, todo dentro de una sola plataforma. Vendasta convierte datos e instrucciones complejas en empleados de IA fáciles de gestionar que trabajan en toda la plataforma Vendasta, para que las empresas puedan crecer mientras se enfocan en lo que mejor hacen. Los empleados de IA de Vendasta vienen preconfigurados con las habilidades y personalidad para adaptarse a cualquier negocio. También puedes personalizarlos fácilmente usando un lenguaje simple, sin necesidad de codificación. Ya sea captación de clientes potenciales, automatización de la comunicación con clientes o gestión de contenido, los empleados de IA te tienen cubierto. Visita nuestro Centro de Confianza en trust.vendasta.com para documentación de seguridad, certificaciones de cumplimiento y detalles de privacidad de datos.

**Average Rating:** 4.5/5.0

**Total Reviews:** 535

#### Who Is the Company Behind Vendasta AI Platform?

- **Vendedor:** [Vendasta](https://www.g2.com/es/sellers/vendasta)
- **Sitio web de la empresa:** www.vendasta.com
- **Año de fundación:** 2008
- **Ubicación de la sede:** Saskatchewan
- **Twitter:** @Vendasta  
3,930 seguidores en Twitter
- **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b6544d4f9729fc9e50198db32a7076ab16ab3af165e6fcdb3dd871aa2845ce6e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F203666%2F&secure%5Burl_type%5D=linkedin_company_website)  
745 empleados en LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Propietario, Director Ejecutivo
- **Top Industries:** Marketing y publicidad, Consultoría de gestión
- **Company Size:** 84% Small, 10% Medium

#### What Do G2 Reviewers Say About Vendasta AI Platform?

_AI-generated summary from verified user reviews_

##### Pros

- Los usuarios elogian el **diseño intuitivo y el soporte excepcional** de la Plataforma AI de Vendasta, mejorando la prestación de servicios y la satisfacción del cliente.
- Los usuarios valoran al **equipo de atención al cliente excepcional** de Vendasta, asegurando asistencia receptiva y conocedora para sus necesidades.
- Los usuarios encuentran que la **facilidad de uso** de la Plataforma AI de Vendasta mejora la eficiencia y el compromiso del cliente sin esfuerzo.
- Los usuarios valoran el **panel de control todo en uno** de la Plataforma AI de Vendasta, haciendo que la gestión de herramientas de SEO y marketing sea fluida.
- Los usuarios admiran la **eficiencia** de la Plataforma AI de Vendasta, reduciendo significativamente las tareas manuales y mejorando la productividad.

##### Cons

- Los usuarios encuentran la **curva de aprendizaje empinada** , con complejidades en las integraciones y automatizaciones que dificultan un uso más fácil.
- Los usuarios encuentran que la Plataforma de IA de Vendasta tiene **características limitadas** y un proceso de incorporación complicado, lo que dificulta su uso completo.
- Los usuarios encuentran la **curva de aprendizaje difícil** desafiante, particularmente con integraciones que pueden ser abrumadoras y complejas.
- Los usuarios expresan frustración por la **falta de características** , como propuestas mejoradas y gestión de proyectos efectiva dentro de la Plataforma de IA de Vendasta.
- Los usuarios encuentran la **complejidad de las integraciones y automatizaciones** frustrante, lo que lleva a desafíos en la configuración y ejecución.

#### What Are Recent G2 Reviews of Vendasta AI Platform?

**["Asistentes de IA increíbles, fáciles de usar y a un precio justo"](https://www.g2.com/es/survey_responses/vendasta-ai-platform-review-13099105)**

**Rating:** 5.0/5.0 stars

_— Carl B._

[Read full review](https://www.g2.com/es/survey_responses/vendasta-ai-platform-review-13099105)

**["Revolucionamos la integración de IA de nuestros clientes"](https://www.g2.com/es/survey_responses/vendasta-ai-platform-review-12265277)**

**Rating:** 5.0/5.0 stars

_— Chris H._

[Read full review](https://www.g2.com/es/survey_responses/vendasta-ai-platform-review-12265277)

#### What Are G2 Users Discussing About Vendasta AI Platform?

- [How has CalendarHero improved your scheduling processes, and what features do you find most useful?](https://www.g2.com/es/discussions/how-has-calendarhero-improved-your-scheduling-processes-and-what-features-do-you-find-most-useful) - 1 comment
- [What is Vendasta used for?](https://www.g2.com/es/discussions/what-is-vendasta-used-for)
- [¿Para qué se utiliza About.Me?](https://www.g2.com/es/discussions/what-is-about-me-used-for)
- [¿Para qué se utiliza AdVantage de MatchCraft?](https://www.g2.com/es/discussions/what-is-matchcraft-s-advantage-used-for)
- [How do you automate zoom?](https://www.g2.com/es/discussions/calendarhero-how-do-you-automate-zoom) - 1 comment

### [Aircall](https://www.g2.com/products/aircall/reviews)

Connect, Empower, and Grow with Aircall. We're not just a business phone system; we're an AI-powered platform for customer conversations. Aircall seamlessly integrates voice, SMS, WhatsApp, and social media channels into a single platform, with bi-directional syncing across 250+ essential business apps. Imagine your CRM and Helpdesk data flowing effortlessly into every customer interaction, empowering your team to deliver smarter, more personalized experiences. Trusted by over 22,000 businesses globally, Aircall's AI-powered platform supercharges sales and support. We automate the busywork—optimizing call routing, automating repetitive tasks—while simultaneously delivering actionable insights from across every customer interaction. As a result, your teams are free to focus on what truly matters: building and maintaining customer relationships. Aircall is where your tech stack unites and your teams excel. We transform customer interactions into strategic opportunities, fueling growth and turning conversations into satisfied customers. With Aircall, every connection counts.

**Average Rating:** 4.4/5.0

**Total Reviews:** 1,602

#### Who Is the Company Behind Aircall?

- **Seller:** [Aircall](https://www.g2.com/sellers/aircall)
- **Company Website:** www.aircall.io
- **Year Founded:** 2014
- **HQ Location:** New York
- **Twitter:** @aircall  
4,964 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7be761d7fbad3da0454753d90f07916cd3a958959f851b5be97356e1913a0ca2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5013970%2F&secure%5Burl_type%5D=linkedin_company_website)  
849 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Sales Development Representative, CEO
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 53% Small, 40% Medium

#### What Do G2 Reviewers Say About Aircall?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Aircall to be **easy to use** , allowing seamless communication and efficient workflow management without issues.
- Users commend the **easy integration** of Aircall with CRM and helpdesk platforms, enhancing communication and workflow efficiency.
- Users value the **reliability** of Aircall, praising its ease of use and excellent call quality for support communications.
- Users find Aircall's **intuitive setup** and user-friendly interface essential for efficient communication and operations.
- Users appreciate the **automatic call recording and transcription** features of Aircall, enhancing record-keeping and workflow efficiency.

##### Cons

- Users often experience **connection issues** with Aircall, affecting call quality and requiring frequent app restarts.
- Users report **call issues** with Aircall, including uneven distribution and connection problems that disrupt communication.
- Users often face **dialer issues** with Aircall, affecting call distribution, connectivity, and user experience.
- Users note the **lack of text handling and extension features** in Aircall, impacting their overall experience.
- Users notice the **slow loading** of Aircall, particularly with syncing call logs and mobile app performance.

#### What Are Recent G2 Reviews of Aircall?

**["Facilitate Telemarketing with Great Efficiency"](https://www.g2.com/survey_responses/aircall-review-13122992)**

**Rating:** 5.0/5.0 stars

_— Omar M._

[Read full review](https://www.g2.com/survey_responses/aircall-review-13122992)

**["Aircall: Powerful Cloud Phone System with Excellent Support"](https://www.g2.com/survey_responses/aircall-review-13051826)**

**Rating:** 5.0/5.0 stars

_— mark.reed@abaxhealth.com R._

[Read full review](https://www.g2.com/survey_responses/aircall-review-13051826)

#### What Are G2 Users Discussing About Aircall?

- [What pricing and support strategies are you using as your Aircall team grows?](https://www.g2.com/discussions/what-pricing-and-support-strategies-are-you-using-as-your-aircall-team-grows) - 1 comment, 1 upvote
- [How are you dealing with reporting that feels too shallow or rigid for real-world team tracking?](https://www.g2.com/discussions/how-are-you-dealing-with-reporting-that-feels-too-shallow-or-rigid-for-real-world-team-tracking) - 1 comment, 1 upvote
- [Is anyone else struggling with the new workspace and having to juggle multiple Aircall apps?](https://www.g2.com/discussions/is-anyone-else-struggling-with-the-new-workspace-and-having-to-juggle-multiple-aircall-apps) - 1 comment, 1 upvote
- [How do you handle Aircall lagging, freezing, or needing frequent restarts during heavy use?](https://www.g2.com/discussions/how-do-you-handle-aircall-lagging-freezing-or-needing-frequent-restarts-during-heavy-use) - 1 comment, 1 upvote
- [Unstable calls and connectivity issues reduce my confidence when speaking with customers](https://www.g2.com/discussions/unstable-calls-and-connectivity-issues-reduce-my-confidence-when-speaking-with-customers) - 1 comment, 2 upvotes

### [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews)

JustCall is a software designed to provide an AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place for customer-facing teams. The software provides inbound AI voice agents, real-time agent assist, sentiment analysis, call scoring, AI coaching, and SMS automation by leveraging over 100 CRM integrations and a unified dashboard for managing all customer conversations. It automates routine communication tasks, call routing, and workflow execution and reduces manual effort by enabling smart routing, predictive dialers, and multi-level IVR across inbound and outbound channels. JustCall addresses the challenge of fragmented customer communication by consolidating calls, messaging, and email into a single collaborative workspace with 24/7 AI voice agent coverage. The software supports more than 6,000 businesses worldwide with features including global phone numbers, shared WhatsApp and email inboxes, live monitoring, and an SMS Copilot for enhanced messaging workflows.

**Average Rating:** 4.3/5.0

**Total Reviews:** 2,362

#### Who Is the Company Behind JustCall?

- **Seller:** [Saas Labs](https://www.g2.com/sellers/saas-labs)
- **Company Website:** www.saaslabs.co
- **Year Founded:** 2016
- **HQ Location:** Palo Alto, California
- **Twitter:** @saas\_labs  
319 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=09cee811816c94d65e7739f2d391c244b66232e5e00dc8510ca60d3f50280d8e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10436435%2F&secure%5Burl_type%5D=linkedin_company_website)  
416 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Account Executive
- **Top Industries:** Computer Software, Financial Services
- **Company Size:** 59% Small, 31% Medium

#### What Do G2 Reviewers Say About JustCall?

_AI-generated summary from verified user reviews_

##### Pros

- Users find JustCall's **ease of use** impressive, highlighting its straightforward setup and intuitive interface for seamless communication.
- Users enjoy the **s seamless integration** of calls, SMS, and CRM in JustCall, enhancing efficiency and organization.
- Users value how JustCall brings **simplicity to business communication** , streamlining tasks and enhancing efficiency effortlessly.
- Users commend the **excellent customer support** of JustCall, highlighting its responsiveness and effective issue resolution.
- Users love the **efficient call management** of JustCall, enjoying seamless integrations and a user-friendly interface.

##### Cons

- Users often face **call issues** with JustCall, including lag and difficulties in transferring calls and monitoring effectively.
- Users find the **call functionality cumbersome** , facing issues like multiple clicks and unstable call quality while traveling.
- Users experience **connection issues** with JustCall, including call quality drops and disruptions due to unstable internet.
- Users find **missing features** like lack of SMS support and limited customization hinder their experience with JustCall.
- Users experience **poor call quality** with JustCall, often facing drops and interruptions due to unstable internet connections.

#### What Are Recent G2 Reviews of JustCall?

**["Easy-to-Use Calling Platform with Reliable Performance and Helpful AI Insights"](https://www.g2.com/survey_responses/justcall-review-12953018)**

**Rating:** 5.0/5.0 stars

_— Richard L._

[Read full review](https://www.g2.com/survey_responses/justcall-review-12953018)

**["Integration with HubSpot Enhances Call Management"](https://www.g2.com/survey_responses/justcall-review-13141009)**

**Rating:** 4.0/5.0 stars

_— Paul W._

[Read full review](https://www.g2.com/survey_responses/justcall-review-13141009)

### [Botpress](https://www.g2.com/products/botpress/reviews)

Botpress is the enterprise-grade AI agent platform for customer support. Founded as an AI agent company, Botpress has spent 10 years building the infrastructure that makes enterprise-grade AI support possible, with over 750,000 agents shipped. Botpress offers a complete platform for building, deploying, and managing AI-powered customer support experiences. Its AI-native helpdesk combines ticket management, routing, agent workspaces, analytics, and customer communication channels in a single system, allowing AI agents and human agents to collaborate seamlessly while preserving full conversation context. Organizations can either integrate it with existing platforms such as Zendesk, Intercom, and Freshdesk or use it as a standalone solution. For teams that want to build their own AI agents, Botpress provides Studio, a visual no-code builder with integrations, knowledge base connectivity, and multi-channel deployment. Technical teams can also use the Agent Development Kit (ADK), a code-first framework that provides full control over agent logic, integrations, and behavior. Botpress can handle the tickets that every other tool escalates, due to its deep history is AI agent infrastructure. There is no technical ceiling on what it can do, and developer-level control is available for teams that need to go further. Botpress works on top of any existing helpdesk as an overlay or as a fully standalone helpdesk. In 2025, Botpress raised a $25M Series B led by FRAMEWORK Ventures with participation from HubSpot, Deloitte, and Inovia, to accelerate platform growth and global adoption. The company continues to expand its ecosystem of tools, integrations, and prebuilt workflows, making it easier for businesses to adopt AI agents in real-world use cases. Botpress stands at the center of the shift from static chatbots to autonomous AI systems. By providing the infrastructure for safe, scalable, and production-ready agents, Botpress enables companies to transform how work gets done across customer-facing and internal processes.

**Average Rating:** 4.5/5.0

**Total Reviews:** 420

#### Who Is the Company Behind Botpress?

- **Seller:** [Botpress](https://www.g2.com/sellers/botpress)
- **Company Website:** botpress.com
- **Year Founded:** 2017
- **HQ Location:** Quebec, QC
- **Twitter:** @getbotpress  
2,651 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fd0f42dfd28093fae74f06db23fc73f416bbad3bac109e1336598a33d1f414fe&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F27121841&secure%5Burl_type%5D=linkedin_company_website)  
98 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Founder
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 74% Small, 15% Medium

#### What Do G2 Reviewers Say About Botpress?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Botpress, enabling quick chatbot creation without the need for coding skills.
- Users appreciate the **flexible features** of Botpress, enabling rapid development of sophisticated AI-driven chatbots seamlessly integrated into their platforms.
- Users commend the **multiple tool integrations** of Botpress, simplifying chatbot implementation and enhancing adaptability to needs.
- Users value the **easy integrations** of Botpress, enhancing adaptability with tools like WhatsApp and Slack seamlessly.
- Users praise the **intuitive interface** of Botpress, making chatbot creation easy for everyone, including non-developers.

##### Cons

- Users face a **steep learning curve** with Botpress due to lack of guides and complex setup issues.
- Users face **limited features** in Botpress, struggling with conversation management and lacking essential functionality for effective support.
- Users struggle with **missing essential features** in Botpress, hindering effective conversation management and support capabilities.
- Users find the **steep learning curve** of Botpress challenging, particularly for complex customizations beyond basic features.
- Users find the **poor documentation** frustrating, leading to confusion and wasted time troubleshooting issues with Botpress.

#### What Are Recent G2 Reviews of Botpress?

**["Fast, Flexible Chatbot Building with a Powerful Visual Flow Builder"](https://www.g2.com/survey_responses/botpress-review-13121470)**

**Rating:** 4.5/5.0 stars

_— Verified User in Oil & Energy_

[Read full review](https://www.g2.com/survey_responses/botpress-review-13121470)

**["Versatile and User-Friendly with Room for AI Improvement"](https://www.g2.com/survey_responses/botpress-review-13096353)**

**Rating:** 4.5/5.0 stars

_— Cristian C._

[Read full review](https://www.g2.com/survey_responses/botpress-review-13096353)

#### What Are G2 Users Discussing About Botpress?

- [How do you use Botpress?](https://www.g2.com/discussions/how-do-you-use-botpress) - 2 comments
- [Is Botpress open source?](https://www.g2.com/discussions/is-botpress-open-source) - 3 comments
- [Is Botpress good?](https://www.g2.com/discussions/is-botpress-good) - 2 comments, 2 upvotes
- [What language does Botpress use?](https://www.g2.com/discussions/what-language-does-botpress-use) - 2 comments

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Spotlight Categories

[Third Party & Supplier Risk Management Software](https://www.g2.com/categories/third-party-supplier-risk-management)

[Purchasing Software](https://www.g2.com/categories/purchasing-software)

[Core HR Software](https://www.g2.com/categories/core-hr)

[Virtual Event Platforms](https://www.g2.com/categories/virtual-event-platforms)

[Identity Verification Software](https://www.g2.com/categories/identity-verification)

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[Browse AI Customer Support Agents Themes](/categories/ai-customer-support-agents/themes)