Verified User in Management Consulting
AM
Verified User in Management Consulting
Small-Business (50 or fewer emp.)
"Easy to use and great data to have for any site"
5/5
What do you like best about Mouseflow?

Mouseflow is great to get both page recordings and heatmaps. I like how easily it is to integrate with any website platform and it starts working right away. Review collected by and hosted on G2.com.

What do you dislike about Mouseflow?

No complaints. It's lightweight software and I highly recommend it. Review collected by and hosted on G2.com.

Response from Eddie Casado of Mouseflow
Edit edit

Hi there,

Thank you very much for sharing your Mouseflow experience with the G2 community.

We are very proud to have a lightweight script that starts delivering data and recordings almost instantly and without any hassle.

If you need any assistance in the future, please reach out to our support team. They'll be happy to help!

natalie y.
NY
natalie y.
Content Strategist
Mid-Market (51-1000 emp.)
"Great, intuitive user interface"
4/5
What do you like best about Mouseflow?

Intuitive dashboard helps me get to what I need quickly and easily Review collected by and hosted on G2.com.

What do you dislike about Mouseflow?

The date selection auto-defaults and doesn't always display all of the data findings. I have to remember to reset manually so that I can view all of the findings available. Review collected by and hosted on G2.com.

Response from Kae Schrattenholzer of Mouseflow
Edit edit

We're so happy to hear that you find the dashboard intuitive and easy to navigate—our goal is to make sure you can access the insights you need quickly.

Regarding the date selection default, we understand how that can be a bit frustrating. If you need any assistance ensuring all your data is visible, or run into any issues, please don’t hesitate to reach out to our Support team— we'll be happy to take a look!

It’s great to know that Mouseflow is providing valuable insights for your website redesigns. If you have any other questions or need support, we’re here to help!

Verified User in Consulting
AC
Verified User in Consulting
Mid-Market (51-1000 emp.)
"Using Mouseflow has been transformative for understanding user behavior and improving website UX."
0.5/5
What do you like best about Mouseflow?

The comprehensive session replay feature in Mouseflow is invaluable. It allows me to see exactly how users interact with our web application, providing insights that were crucial for optimizing the user experience. The heatmaps are particularly helpful in identifying areas where users click the most, enabling targeted improvements in our desing refresh. Review collected by and hosted on G2.com.

What do you dislike about Mouseflow?

The learning curve can be steep, especially for new users. It takes some time to fully grasp all the functionalities and integrate them effectively into our workflow. Review collected by and hosted on G2.com.

Verified User in Public Relations and Communications
UP
Verified User in Public Relations and Communications
Mid-Market (51-1000 emp.)
"Great software and easy to set up"
3.5/5
What do you like best about Mouseflow?

The ability to set it up quickly and have a lot of nice tracking options Review collected by and hosted on G2.com.

What do you dislike about Mouseflow?

Its a bit expensive for what it does, but i dont think its much more expensive then the competition. Review collected by and hosted on G2.com.

Response from Kae Schrattenholzer of Mouseflow
Edit edit

Thanks for taking the time to share your thoughts!

It’s great to hear that our quick setup and tracking options are providing helpful insights into user actions and clicks. We know pricing is always a factor, and we’re always working to ensure Mouseflow delivers solid value. If there is ever a feature or data point you’d like to explore more, feel free to reach out to our support team at support@mouseflow.com.

We appreciate your feedback and are here to help however we can!

Verified User in Writing and Editing
UW
Verified User in Writing and Editing
Small-Business (50 or fewer emp.)
"good price for really useful information"
4/5
What do you like best about Mouseflow?

I like seeing the heat maps so when I do AB tests on my webpage I can see how people are interacting with different variants of the same webpage. This has helped me optimize my sales pages with a lot of data I wouldn't otherwise have Review collected by and hosted on G2.com.

What do you dislike about Mouseflow?

There's a tiny bit of a learning curve to get it up and running. It's not super complicated and once you get it, things are pretty straightforward Review collected by and hosted on G2.com.

Response from Kae Schrattenholzer of Mouseflow
Edit edit

Thanks for sharing your experience!

It’s great to hear Mouseflow’s heatmaps are helping optimize your sales pages and get valuable insights for your AB tests.

If you ever have questions or want tips on getting even more out of Mouseflow, check out our Help Center resources or reach out to us at support@mouseflow.com.

We’re happy to help!

Verified User in Furniture
UF
Verified User in Furniture
Small-Business (50 or fewer emp.)
"Very useful tool for insight info"
4/5
What do you like best about Mouseflow?

I can see the users experience and solve any issues Review collected by and hosted on G2.com.

What do you dislike about Mouseflow?

The new upgrades have been not to my likeing. Review collected by and hosted on G2.com.

Response from Kae Schrattenholzer of Mouseflow
Edit edit

Thanks for your review!

We’re so glad to hear Mouseflow is helping you gain valuable insights into your users’ experience and resolve issues effectively.

We understand that not every update will be a perfect fit for everyone, so if there’s anything specific about the recent changes that you’d like to share, we’d love to hear your feedback. Feel free to reach out to our support team at support@mouseflow.com—we’re happy to help!

Thanks again for your review and for being part of the Mouseflow community.

Keshav A.
KA
Keshav A.
Paid Media Marketing Specialist
Mid-Market (51-1000 emp.)
"Key tool in our marketing tech stack!"
4.5/5
What do you like best about Mouseflow?

UX is refined and easy to implement and use, works well with A/B testing tool leveraging the tags/variables feature, resource hub is rich of content Review collected by and hosted on G2.com.

What do you dislike about Mouseflow?

Pricing is bit on the higher side.

Would have loved if Mouseflow had A/B testing tool within the product.

Secondly an archieved page design is not saved by Mouseflow, we have manually save screenshots of heatmaps to compare later. Review collected by and hosted on G2.com.

Response from Salma Hussien of Mouseflow
Edit edit

Hi Keshav! 👋

Thanks for sharing your thoughts! We're glad to hear that you're finding our UX easy to use! 💪

We understand your concerns about pricing. We offer a variety of plans tailored to different needs and budgets, so please contact us and we'll help you find the perfect fit!

Regarding the internal A/B testing tool, we appreciate your feedback and are considering it. Meanwhile, our platform integrates with many A/B testing tools that you can utilize.

Also, we’re here to assist you with comparing old and new page designs — just drop us a text at support@mouseflow.com or through our chat widget. 😊

Thank you again! ✨

Cheers,

Salma

BW
Brian W.
Underwriting Manager
Mid-Market (51-1000 emp.)
"Works very well for it's purpose to track agents entering data."
4.5/5
What do you like best about Mouseflow?

Easy to use. Shows exactly what an agent is entering and we are able to track errors. Review collected by and hosted on G2.com.

What do you dislike about Mouseflow?

Doesn't catch all recordings and having some issues with getting ****** in fields that we can't figure out. Something changed with our whitelisted and excluded data fields, but we didn't change it. Review collected by and hosted on G2.com.

Response from Salma Hussien of Mouseflow
Edit edit

Hi Brian! 👋

Thanks for sharing your experience with Mouseflow. We're happy to hear that Mouseflow is easy to use and effective in tracking agents for you. 💪

Regarding your concerns about issues with data masking in fields, it's important to note that Mouseflow masks keystrokes by default to prevent the collection of personally identifiable information (PII). If keystrokes are appearing masked in fields that do not collect PII, you can easily whitelist these fields to capture the needed data. For guidance on how to adjust these settings, please check out our documentation here: https://help.mouseflow.com/en/articles/4263776-excluding-masking-and-whitelisting-content-via-the-visual-privacy-tool

We appreciate your feedback as it helps us improve. If you need more personalized assistance, don’t hesitate to reach out at support@mouseflow.com. 🙏

Thanks again for choosing Mouseflow!

Cheers,

Salma

Verified User in Insurance
EI
Verified User in Insurance
Small-Business (50 or fewer emp.)
"Great alternative to Hotjar"
5/5
What do you like best about Mouseflow?

Easy, simple and intuitive to use. I like the dashboard Review collected by and hosted on G2.com.

What do you dislike about Mouseflow?

Could do with a slight UI refresh some of the elements are hard on the eyes Review collected by and hosted on G2.com.

Shannon F.
SF
Shannon F.
Small-Business (50 or fewer emp.)
"Great tool for insight on conversion - INVALUABLE!"
4/5
What do you like best about Mouseflow?

Overall, Mouseflow is an invaluable asset for anyone looking to optimize their website. It offers exceptional ease of use, robust features, and top-notch support. Implementing it has been a game-changer for our web performance analysis, and we highly recommend it to businesses seeking to enhance their online presence. Review collected by and hosted on G2.com.

What do you dislike about Mouseflow?

The system is missing IP information - we need visitor IP information Review collected by and hosted on G2.com.

Response from Lindsay Taylor of Mouseflow
Edit edit

Hi Shannon 👋

Thank you for taking the time to share your experience with Mouseflow!

We're thrilled to hear Mouseflow has been a game-change for your web performance, and that you've found great value in both our features & Support team. Not to mention, using Mouseflow to quickly identify any barriers in your sales funnel, or issues with new functionalities. Amazing! 💪

We appreciate your honest feedback regarding missing IP information. Mouseflow does not store or collect visitors' IP addresses in order to ensure all users are compliant with privacy regulations, and Internet Privacy rules. Most importantly, we did this to ensure the safety & security of all users. Sharing our Privacy Policy for more information: https://mouseflow.com/legal/company/privacy-policy/

I know our Support Team has reached out with more information. Don't hesitate to reply back with any additional questions or feedback for our team.