JO
Jorge O.
Owner
Small-Business (50 or fewer emp.)
"The tool is great but the support is the best part"
5/5
What do you like best about Mouseflow?

I was looking for a session recording and heatmap tool that was reasonably price and easy to implement, including some detailed technical requirements. Mouseflow really delivered, especially with their technical support. Very fast, very knowledgeable and hands-on. It was really easy to integrate it with my site, spread across different subdomains. Review collected by and hosted on G2.com.

What do you dislike about Mouseflow?

I can't say I dislike anything so far. Everything I needed to do I was able to do. Review collected by and hosted on G2.com.

Response from Kae Schrattenholzer of Mouseflow
Edit edit

Thanks for sharing your experience, Jorge!

Itโ€™s great to hear that Mouseflow has been easy to implement and is giving you the insights you need for your site re-design.

Weโ€™re especially glad to know our support team has made a positive impact in your experience, and is something we take pride in!

If you ever have more feedback or need further assistance, please reach out to us at support@mouseflow.com - weโ€™re here to help!

SH
shari h.
Senior Director, ecommerce + marketing
Small-Business (50 or fewer emp.)
"Great insights to UX behavior"
4/5
What do you like best about Mouseflow?

REasonably priced, easy to use and gain insights. Review collected by and hosted on G2.com.

What do you dislike about Mouseflow?

I seem to run out of user credits before monthend and can't afford to purchase more. Review collected by and hosted on G2.com.

Response from Kate Sygrove of Mouseflow
Edit edit

Hey there! ๐ŸŒŸ

Thank you so much for the review, and we are happy to hear that you are finding Mouseflow easy to use and that you have now got the ability to understand how your users are navigating around your site. Empowering our Mouseflow users with this knowledge is at the core of what we do ๐Ÿš€

Regarding running out of sessions before the month end, we understand how this can feel, and I would encourage you to reach out to our support team: support@mouseflow.com so they can review your current plan and see if there's anything we can do to create a better setup for you.

Thank you for choosing Mouseflow and for sharing your experience with us!

/Kate

CM
Chris M.
Digital Manager
Enterprise (> 1000 emp.)
"Digital Manager"
4.5/5
What do you like best about Mouseflow?

the new journeys and friction insights are great, easy to user path into pages and fix corrections. Review collected by and hosted on G2.com.

What do you dislike about Mouseflow?

take some time to setup custom events and understand traffic Review collected by and hosted on G2.com.

Response from Dorothea Gam of Mouseflow
Edit edit

Thank you for sharing your feedback! We're thrilled that you find the new journeys and friction insights helpful. We understand that setting up custom events and understanding traffic can be a bit time-consuming, but we're committed to providing resources and support to make this process easier for you.

CP
Chris P.
CEO
Small-Business (50 or fewer emp.)
"Saved me so much time!"
5/5
What do you like best about Mouseflow?

Very easy to use and setup. Provides great analytics from session replays to heatmaps to funnels. Was up and running within minutes of creating my account and integrating my site. Support is amazing, knowledgeable and quick to respond. I literally use mouseflow on and off all day long as I optimize my funnels. Review collected by and hosted on G2.com.

What do you dislike about Mouseflow?

I have not found or run into any issue yet, all the tools have met my needs! Review collected by and hosted on G2.com.

Timothy B.
TB
Timothy B.
Manager, Web Marketing Operations
Mid-Market (51-1000 emp.)
"Mouseflow allows us to see user behavior, interactions, and bottlenecks throughout their journey."
4.5/5
What do you like best about Mouseflow?

I like the fact that we can record user sessions on our site and see what our users are doing on certain areas of our site. Review collected by and hosted on G2.com.

What do you dislike about Mouseflow?

There's not much to dislike. I can look at heatmaps and session recordings to get a good sense of how our content is or isn't resonating with our users. Review collected by and hosted on G2.com.

Response from Kate Sygrove of Mouseflow
Edit edit

Hi Timothy โ€“ thanks for taking the time to share your experience!๐Ÿ™Œ

Itโ€™s great to hear that Mouseflow has enabled you to identify friction, which was resulting in bottlenecks and conversion issues, and to test out possible options for smoother customer journeys.

If you ever have questions or need help, feel free to reach out to our Support Team, at support@mouseflow.com

We appreciate your feedback and are excited to keep supporting your success!๐ŸŒŸ

cesar l.
CL
cesar l.
Inbound Marketing
Small-Business (50 or fewer emp.)
"Awesome to find frictions on your funnel or checkout process"
5/5
What do you like best about Mouseflow?

complete track of user on the site. Easy to use. good filtering. All you need Review collected by and hosted on G2.com.

What do you dislike about Mouseflow?

all is good. I don't see any way to make it better Review collected by and hosted on G2.com.

Response from Dorothea Gam of Mouseflow
Edit edit

Thank you for your positive feedback! We're glad to hear that Mouseflow is helping you identify and resolve checkout issues such as promo codes and shipping methods not working. We're committed to providing a tool that meets your needs.

Verified User in Professional Training & Coaching
UP
Verified User in Professional Training & Coaching
Small-Business (50 or fewer emp.)
"Mouseflow gives me insight into my clients perspective that I couldn't get any other way."
5/5
What do you like best about Mouseflow?

I find the session replays and the scroll heatmap to be the most useful. It really shows me where I'm losing leads. It took me no time to learn how to use it. It took me 5 mins to set up. I needed customer service once because of an issue on my website's end at it was easy to talk to someone. I use it daily and it fits perfectly with the other ways that I am testing messaging. Review collected by and hosted on G2.com.

What do you dislike about Mouseflow?

I find it annoying that I have to login so frequently. I wish that I could stay logged in longer. Review collected by and hosted on G2.com.

Response from Kae Schrattenholzer of Mouseflow
Edit edit

Thank you for taking the time to share your experience!

Itโ€™s great to know that Mouseflow is giving you valuable insights into your clients' perspectives and helping you identify where leads might be dropping off. Weโ€™re pleased to hear that setup was quick and that youโ€™re finding session replays and the scroll heatmap especially useful.๐ŸŽŠ

We appreciate your feedback on login frequency and will pass it along to our team. If you have any further questions or additional feedback, please donโ€™t hesitate to reach out to us at support@mouseflow.com - weโ€™re here to ensure you continue getting the most out of Mouseflow.๐Ÿ’ช

Verified User in Financial Services
UF
Verified User in Financial Services
Mid-Market (51-1000 emp.)
"One of the Best Tools to capture and Understand User Journey"
4.5/5
What do you like best about Mouseflow?

Mouseflow provides detailed Info regarding consumer flow, covering Heatmaps, Click Maps as well as Videos of Consumer Flow helping udnerstand the Drop Points and friction points for consumers Review collected by and hosted on G2.com.

What do you dislike about Mouseflow?

An aggregated Heat Map/ Click Map would be helpful in understanding the Journey of selective consumers and the raeason for their friction Review collected by and hosted on G2.com.

Response from Dorothea Gam of Mouseflow
Edit edit

Thank you for sharing your positive experience with Mouseflow. We appreciate your feedback about the need for an aggregated Heat Map/Click Map, and we will take this into account for future improvements.

CO
Constanza O.
Writer, Publisher, Marketer...etc.
Small-Business (50 or fewer emp.)
"Analytics that Help me go from 0 profit to real profit"
5/5
What do you like best about Mouseflow?

I use the Heat Maps and the SCROLL heat mat in particular to analyze my Unbounce pages and modify accordingly. It is an invaluable tool in a complex system of direct sales. Just yesterday I used Mouseflow and my Sales Pages went from 11% of humans visiting the page getting to the fist BUY button to 50%. It's remarkable. Without Mouseflow, I'd be working in a vacuum, not knowing WHAT isn't working for customers. Review collected by and hosted on G2.com.

What do you dislike about Mouseflow?

So many features, it's overwhelming to know which ones to use, so I stick to one. Review collected by and hosted on G2.com.

Verified User in Design
UD
Verified User in Design
Enterprise (> 1000 emp.)
"Helpful tool for UX"
3.5/5
What do you like best about Mouseflow?

The session Replay function helps me to find obsticles user stumble over that never come up during testing with power users. The implementation from a user perspective is easy and the tutorials helpful for first time users. I use mouseflow daily, when I am researching a specific problem. For smaller tools/pages it might be enough to look at mouseflow once a week or once a month. The customer support can be really helpful, when struggling with technical stuff. Review collected by and hosted on G2.com.

What do you dislike about Mouseflow?

For our tools, the heatmaps are not realy an advantage. Review collected by and hosted on G2.com.

Response from Kae Schrattenholzer of Mouseflow
Edit edit

Thank you for sharing your experience!

We're glad to hear that Session Replay has been valuable for identifying issues that regular testing might miss and that our tutorials have been helpful. It's great to know that Mouseflow is helping you focus on the most relevant user interactions to solve specific problems.

If you ever need assistance, our support team is here to help - thanks for using Mouseflow!