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DB

Daniel B.

Small-Business (50 or fewer emp.)

3/4/2024

"Used mouseflow for the past 4 months"

5/5

What do you like best about Mouseflow?

What stands out most about Mouseflow is its intuitive, user-friendly interface, which makes navigating through the platform seamless for users of all skill levels. Additionally, the detailed analytics provided by Mouseflow offer deep insights into user behavior, enabling website owners to make informed decisions to optimize their site's user experience and improve conversion rates. Review collected by and hosted on G2.com.

What do you dislike about Mouseflow?

One limitation of Mouseflow is the absence of direct integration with Webflow, which could streamline workflows for users who rely on both platforms. However, this issue can be effectively mitigated by implementing Tag Manager, offering a straightforward solution to integrate Mouseflow's functionalities within Webflow environments. Review collected by and hosted on G2.com.

What problems is Mouseflow solving and how is that benefiting you?

Mouseflow addresses key challenges in understanding user behavior on websites, such as identifying usability issues, tracking visitor interactions, and optimizing conversion paths. By providing insights into how users navigate and interact with a site, it enables businesses to make data-driven decisions to enhance user experience, improve website design, and ultimately increase conversion rates. This benefits users by helping to pinpoint areas for improvement and implement targeted solutions, leading to a more effective and user-friendly website. Review collected by and hosted on G2.com.

Response from Salma Hussien of Mouseflow

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Hi Daniel,

Thank you for your detailed review! We're glad to hear that you are finding Mouseflow user-friendly and easy to navigate. Also gaining insights from your data and understanding your user behavior is exactly what we aim for! 🤩

Regarding Webflow integration, you can indeed add custom JavaScript to your Webflow website, allowing for easy installation of Mouseflow. This offers a flexible solution for leveraging our analytics within your Webflow projects. If you have any questions, then please reach out to our support at: support@mouseflow.com

Appreciate your feedback and support!

Cheers,

Salma

UA

Verified User in Automotive

Enterprise (> 1000 emp.)

4/23/2024

"Mouseflow and Influencing Content Strategy Decisions"

4/5

What do you like best about Mouseflow?

Ease of use and ability to utilize multiple content analysis tools. Having the scroll meter functioanlity really helps us influence above and below the fold strategy decisions. Also, it is easy to review data and reporting. Overall, the tool itself is closely aligned with business needs making it one of my daily users. Review collected by and hosted on G2.com.

What do you dislike about Mouseflow?

I think there is opportunity for improvement around report building and the flexibility to adapt reporting to the nature of the project/website/etc. Review collected by and hosted on G2.com.

What problems is Mouseflow solving and how is that benefiting you?

Mouseflow allows us to watch how our users interact with our product and in turn allows the business to weigh priorities and guide strategies based on the data we receive. Essentially, we are informing UI and UX decisions through seeing how our customers interact with different parts of our product. Review collected by and hosted on G2.com.

Response from Lindsay Taylor of Mouseflow

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Hi There 👋

Thank you so much for sharing your Mouseflow experience with the G2 community!

We're ecstatic to learn how Mouseflow has become one of your daily tools to address ongoing business needs! Not to mention, using our scroll functionality to make better strategic decisions for above & below your fold. 💪

We absolutely hear you on building and expanding our reporting tools. If you want to send our team an email (support@mouseflow.com), we'd absolutely love to hear your ideas & feedback for our app.

Cheers! ✨

MG

Murali G.

Marketing Operations

Mid-Market (51-1000 emp.)

4/24/2024

"Mouseflow review"

5/5

What do you like best about Mouseflow?

Session replays and filters. Heat maps helps to understand user behaviour. Review collected by and hosted on G2.com.

What do you dislike about Mouseflow?

The UI is bit confusing and not easily accessible Review collected by and hosted on G2.com.

What problems is Mouseflow solving and how is that benefiting you?

Mouseflow solves the problem of analyzing and improving website user experience by tracking visitor behavior, identifying usability issues, and optimizing website elements for enhanced engagement and conversion rates. By providing insights into user interactions, Mouseflow helps businesses enhance user experience, detect issues, improve conversion rates, and optimize marketing efforts based on real user data, ultimately leading to better website performance and increased customer satisfaction. Review collected by and hosted on G2.com.

Response from Lindsay Taylor of Mouseflow

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Hi Murali 👋

Thank you so much for taking the time share your thoughts on Mouseflow with G2!

We love knowing that Mouseflow has helped solve the problem of analyzing and improving your user experience for the better! Not to mention, taking advantage of our tools to detect issues and improve conversion rates faster. 💪

If you have any specific feedback on how we can help enhance our UI—we're all ears! Our team would love to hear from you at support@mouseflow.com

Thank you again! ✨

DB

Desiree B.

Mid-Market (51-1000 emp.)

3/6/2024

"Transparent UX-Results within one tool"

4/5

What do you like best about Mouseflow?

It creats a feeling of how the User interact with the website of our customers. I like most the custom tags, which helps me to verify the results and optimize the next steps. The software is easy to use and especially the customer service answers pretty fast and brings helpful content. The easy and fast integration makes it easy to use this tool. Review collected by and hosted on G2.com.

What do you dislike about Mouseflow?

Some Heatmaps struggle with animations or overlays. It also exclude pages, which hasn't been excluded manually. Review collected by and hosted on G2.com.

Response from Salma Hussien of Mouseflow

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Hey Desiree 👋

It's great to hear that Mouseflow has been helping you by giving you a clear understanding of user interactions on your customers' websites. We are also happy to hear that you are finding our custom tag tool valuable fo you. 💪

Thank you for shouting out to our support team and pointing that Mouseflow is easy to use, this is exactly what we aim for! 🤩🚀

We hear you on the heatmap feedback, please reach out to our support team at: support@mouseflow.com as they will be able to help you with these issues on your heatmaps.

Thank you for sharing your experiences and how Mouseflow is benefiting you! 🙏

Cheers,

Salma

AG

Verified User in Gambling & Casinos

Small-Business (50 or fewer emp.)

4/27/2023

"Use Hotjar instead, better product and service"

0/5

What do you like best about Mouseflow?

Not a huge amount to be honest, I'd suggest looking at alternatives like HotJar or Smartlook which I found easier to set up and with better data Review collected by and hosted on G2.com.

What do you dislike about Mouseflow?

It's quite clunky to use and the funnel data didn't tally up with other data sources I use. They also don't send you auto-renew reminders and so I had a years subscription taken out in advance, that they weren't willing to refund on. I wouldn't mind so much but they don't even send auto-renew reminders. The product itself is below average, there are better solutions out there. Review collected by and hosted on G2.com.

Response from Salma Hussien of Mouseflow

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Hi there! 👋

I'm genuinely sorry to hear about your experience. If you're facing any challenges setting up Mouseflow, our Support team is here to assist you promptly. Just drop us a line at support@mouseflow.com, and we'll jump right in to help you get everything sorted out.

As for the funnel data discrepancy, we're keen on investigating this further to ensure you're getting the insights you need. It would be great if we could connect for a quick meeting to walk through your setup and address any issues you're encountering.

Your feedback regarding the auto-renew reminders is incredibly valuable, and I'll make sure to pass it along to our team for further consideration.

Please feel free to reach out anytime if there's anything else we can do to improve your experience with Mouseflow.

Cheers,

Salma

SM

Stefan M.

CEO

Small-Business (50 or fewer emp.)

9/6/2024

"The best software for heatmaps and recordings"

5/5

What do you like best about Mouseflow?

The friction score is awesome! Also the support is really nice. Before we always used Hotjar but Mouseflow is much better! We use this every day and is part of our CRO servives. The implementation is very easy. Review collected by and hosted on G2.com.

What do you dislike about Mouseflow?

At this moment we don't have any dislikes! :-) Review collected by and hosted on G2.com.

Response from Kae Schrattenholzer of Mouseflow

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We're thrilled to hear that you're finding value in Mouseflow, especially with the friction score and the ease of implementation. It's great to know we're a key part of your CRO services and daily operations - and that our support team has been helpful!

If you ever have any questions or suggestions, feel free to reach out.

Thanks again for taking the time to share your experience with the G2 community!

UC

Verified User in Consumer Goods

Small-Business (50 or fewer emp.)

7/2/2024

"analyze website visitors"

4.5/5

What do you like best about Mouseflow?

Mouseflow provides you with insights into the behavior of your website visitors. Through a simple menu, you can analyze what your visitors do and identify improvements to make your website more user-friendly. Review collected by and hosted on G2.com.

What do you dislike about Mouseflow?

What is unfortunate about Mouseflow is that it is only available in English. Other than that, I have no complaints. Review collected by and hosted on G2.com.

Response from Kae Schrattenholzer of Mouseflow

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Thanks for the feedback! We’re happy to hear Mouseflow has helped improve your website's user experience and conversions.

Mouseflow is currently available in other languages, including German, Japanese, Spanish, and French. You can change languages in your profile settings! 😊

I'll link our Help Center article on this - but if you have any issue updating your account language, don't hesitate to reach out to our Support team. We're here to help.

Thanks for being part of our community!

See how Mouseflow improved

UC

Verified User in Consumer Electronics

Small-Business (50 or fewer emp.)

8/29/2024

"Mouseflow is awesome"

5/5

What do you like best about Mouseflow?

I really like the clean interface and simplicity while providing key insights on visitors interaction with our website. Review collected by and hosted on G2.com.

What do you dislike about Mouseflow?

It can be a bit glitchy at times and I feel like there should be more features. Review collected by and hosted on G2.com.

JR

JJ R.

Sr. Developer

Mid-Market (51-1000 emp.)

8/7/2024

"Great choice for optimizing websites"

5/5

What do you like best about Mouseflow?

Low cost, easy to use, quick to setuo with WordPress. Review collected by and hosted on G2.com.

What do you dislike about Mouseflow?

Would like to be able to exclude bot traffic easie. Review collected by and hosted on G2.com.

TR

Thami R.

Digital Marketing Manager

Telecommunications

Mid-Market (51-1000 emp.)

6/3/2024

"Great tool to understand your users and their experience on your website"

4.5/5

What do you like best about Mouseflow?

It helps me understand users who visit our company portals and their experience on these portals. Review collected by and hosted on G2.com.

What do you dislike about Mouseflow?

The data I'm receiving on one of my subdomains doesn't match what Mouseflow is showing. It seems there's a glitche. Review collected by and hosted on G2.com.

Response from Kae Schrattenholzer of Mouseflow

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Hi Thami! 👋

Thanks for the shoutout and for sharing your experience with Mouseflow! We’re so glad to hear that our tool is helping you understand your users and improve their journey on your company portals. That’s what we’re all about!

We’re sorry to hear about the data mismatch on one of your subdomains — we'd love to help you get that sorted out, so please don’t hesitate to reach out to our support team. 💪

Thanks again for your feedback!