--- title: Mouseflow Reviews meta\_title: 'Mouseflow Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 690 reviews by the users' company size, role or industry to find out how Mouseflow works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 690 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Conversion Rate Optimization Tools url: https://www.g2.com/categories/conversion-rate-optimization-tools --- ### Mouseflow Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users love the **ease of use** of Mouseflow, facilitating insightful analytics and quick adjustments for effective marketing strategies. [(44 mentions)](https://www.g2.com/products/mouseflow/reviews?filters%5Bsentiment_snippet%5D=1377506&qs=pros-and-cons#reviews) Users value the **easy qualitative insights** from Mouseflow, significantly enhancing marketing analytics and user engagement strategies. [(31 mentions)](https://www.g2.com/products/mouseflow/reviews?filters%5Bsentiment_snippet%5D=1380020&qs=pros-and-cons#reviews) Users value the **insightful heatmaps** of Mouseflow, enhancing understanding of user behavior and driving conversions. [(26 mentions)](https://www.g2.com/products/mouseflow/reviews?filters%5Bsentiment_snippet%5D=1376905&qs=pros-and-cons#reviews) Users love the **Session Replay** feature of Mouseflow for gaining insights into user behavior and improving engagement. [(23 mentions)](https://www.g2.com/products/mouseflow/reviews?filters%5Bsentiment_snippet%5D=1376309&qs=pros-and-cons#reviews) Users find the **easy setup** of Mouseflow beneficial, enabling quick integration and effective tracking of user behavior. [(22 mentions)](https://www.g2.com/products/mouseflow/reviews?filters%5Bsentiment_snippet%5D=1376722&qs=pros-and-cons#reviews) Users find the **missing features** in Mouseflow limiting, especially regarding its outdated plugins and survey options. [(13 mentions)](https://www.g2.com/products/mouseflow/reviews?filters%5Bsentiment_snippet%5D=1376333&qs=pros-and-cons#reviews) Users face **limitations in plugin updates and features** , affecting overall functionality and user experience with Mouseflow. [(12 mentions)](https://www.g2.com/products/mouseflow/reviews?filters%5Bsentiment_snippet%5D=1377781&qs=pros-and-cons#reviews) Users find Mouseflow to be **expensive** , especially for small businesses with limited budgets and traffic volumes. [(10 mentions)](https://www.g2.com/products/mouseflow/reviews?filters%5Bsentiment_snippet%5D=1377865&qs=pros-and-cons#reviews) Users report **data inaccuracy** in Mouseflow, citing issues with loading and discrepancies in click tracking. [(9 mentions)](https://www.g2.com/products/mouseflow/reviews?filters%5Bsentiment_snippet%5D=1376238&qs=pros-and-cons#reviews) Users experience **filtering issues** in Mouseflow, making it difficult to navigate and locate important session recordings. [(7 mentions)](https://www.g2.com/products/mouseflow/reviews?filters%5Bsentiment_snippet%5D=1379687&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Mouseflow ##### 1. Ease of Use Users love the **ease of use** of Mouseflow, facilitating insightful analytics and quick adjustments for effective marketing strategies. [ See 44 mentions ](https://www.g2.com/products/mouseflow/reviews?filters%5Bsentiment_snippet%5D=1377506&qs=pros-and-cons#reviews) See Related User Reviews ![Pankaj J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pankaj J.") PJ Pankaj J. Mid-Market (51-1000 emp.) 5.0/5 "Effortless Insights with User-Friendly Mouseflow" What do you like about Mouseflow? I really appreciate the ease of use that Mouseflow offers. It allows me to log in, accomplish my tasks efficiently, and exit without wasting any time ![Luciano Antonio B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Luciano Antonio B.") LB Luciano Antonio B. 5.0/5 "Easy to Use Tool for Enhancing Customer Journey" What do you like about Mouseflow? I love how Mouseflow provides a clear and extremely easy-to-use interface, which simplifies my ability to evaluate our customer's journey on our ecomm ##### 2. Insights Users value the **easy qualitative insights** from Mouseflow, significantly enhancing marketing analytics and user engagement strategies. [ See 31 mentions ](https://www.g2.com/products/mouseflow/reviews?filters%5Bsentiment_snippet%5D=1380020&qs=pros-and-cons#reviews) See Related User Reviews ![Luciano Antonio B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Luciano Antonio B.") LB Luciano Antonio B. 5.0/5 "Easy to Use Tool for Enhancing Customer Journey" What do you like about Mouseflow? I love how Mouseflow provides a clear and extremely easy-to-use interface, which simplifies my ability to evaluate our customer's journey on our ecomm ![Jacqueline V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jacqueline V.") JV Jacqueline V. Small-Business (50 or fewer emp.) 5.0/5 "The Best Tool for Understanding Audience Reactions" What do you like about Mouseflow? It is the best way to understand how my audience is reacting to my landing pages. ##### 3. Heatmaps Users value the **insightful heatmaps** of Mouseflow, enhancing understanding of user behavior and driving conversions. [ See 26 mentions ](https://www.g2.com/products/mouseflow/reviews?filters%5Bsentiment_snippet%5D=1376905&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Insightful Heatmaps and Session Replays Elevate the Experience" What do you like about Mouseflow? The heatmaps, session replays and the fact that I can see where my visitors click ![Pankaj J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pankaj J.") PJ Pankaj J. Mid-Market (51-1000 emp.) 5.0/5 "Effortless Insights with User-Friendly Mouseflow" What do you like about Mouseflow? I really appreciate the ease of use that Mouseflow offers. It allows me to log in, accomplish my tasks efficiently, and exit without wasting any time ##### 4. Session Replay Users love the **Session Replay** feature of Mouseflow for gaining insights into user behavior and improving engagement. [ See 23 mentions ](https://www.g2.com/products/mouseflow/reviews?filters%5Bsentiment_snippet%5D=1376309&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Insightful Heatmaps and Session Replays Elevate the Experience" What do you like about Mouseflow? The heatmaps, session replays and the fact that I can see where my visitors click ![Pankaj J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pankaj J.") PJ Pankaj J. Mid-Market (51-1000 emp.) 5.0/5 "Effortless Insights with User-Friendly Mouseflow" What do you like about Mouseflow? I really appreciate the ease of use that Mouseflow offers. It allows me to log in, accomplish my tasks efficiently, and exit without wasting any time ##### 5. Easy Setup Users find the **easy setup** of Mouseflow beneficial, enabling quick integration and effective tracking of user behavior. [ See 22 mentions ](https://www.g2.com/products/mouseflow/reviews?filters%5Bsentiment_snippet%5D=1376722&qs=pros-and-cons#reviews) See Related User Reviews ![Pankaj J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pankaj J.") PJ Pankaj J. Mid-Market (51-1000 emp.) 5.0/5 "Effortless Insights with User-Friendly Mouseflow" What do you like about Mouseflow? I really appreciate the ease of use that Mouseflow offers. It allows me to log in, accomplish my tasks efficiently, and exit without wasting any time ![Luciano Antonio B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Luciano Antonio B.") LB Luciano Antonio B. 5.0/5 "Easy to Use Tool for Enhancing Customer Journey" What do you like about Mouseflow? I love how Mouseflow provides a clear and extremely easy-to-use interface, which simplifies my ability to evaluate our customer's journey on our ecomm ### 5 Cons or Disadvantages of Mouseflow ##### 1. Missing Features Users find the **missing features** in Mouseflow limiting, especially regarding its outdated plugins and survey options. [ See 13 mentions ](https://www.g2.com/products/mouseflow/reviews?filters%5Bsentiment_snippet%5D=1376333&qs=pros-and-cons#reviews) See Related User Reviews TH Theis H. Mid-Market (51-1000 emp.) 4.0/5 "Great for User Insights, But Needs UX and Bug Fixes" What do you dislike about Mouseflow? Some corners of the platform feels untouched, small errors, missing sorting. interative heatmaps that doesn't load. mostly bug and ux fixes that shoul ![Sunnysher H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sunnysher H.") SH Sunnysher H. Small-Business (50 or fewer emp.) 4.5/5 "Mouseflow; Capture Accurate Customer Journey Insights" What do you dislike about Mouseflow? Mouseflow is incomplete in matters integration, where it fails to support deep analysis Sharing and exporting insights needs extra flexibility ##### 2. Limitations Users face **limitations in plugin updates and features** , affecting overall functionality and user experience with Mouseflow. [ See 12 mentions ](https://www.g2.com/products/mouseflow/reviews?filters%5Bsentiment_snippet%5D=1377781&qs=pros-and-cons#reviews) See Related User Reviews ![Sunnysher H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sunnysher H.") SH Sunnysher H. Small-Business (50 or fewer emp.) 4.5/5 "Mouseflow; Capture Accurate Customer Journey Insights" What do you dislike about Mouseflow? Mouseflow is incomplete in matters integration, where it fails to support deep analysis Sharing and exporting insights needs extra flexibility ![Marketing R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marketing R.") MR Marketing R. Small-Business (50 or fewer emp.) 3.5/5 "Powerful Tool for User Behavior Insights" What do you dislike about Mouseflow? While Mouseflow is powerful, the dashboard can feel overwhelming at first, and some filters lack customization options. Additionally, the session reco ##### 3. Expensive Users find Mouseflow to be **expensive** , especially for small businesses with limited budgets and traffic volumes. [ See 10 mentions ](https://www.g2.com/products/mouseflow/reviews?filters%5Bsentiment_snippet%5D=1377865&qs=pros-and-cons#reviews) See Related User Reviews ![Carlos P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carlos P.") CP Carlos P. Mid-Market (51-1000 emp.) 2.5/5 "Mouseflow are so expensive" What do you dislike about Mouseflow? Their pricing model, is so expensive in 2025 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Unmatched User Insights and Effortless Integration" What do you dislike about Mouseflow? While powerful, the tool can sometimes feel a bit overwhelming when analyzing large volumes of data. The session recordings take time to load occasion ##### 4. Data Inaccuracy Users report **data inaccuracy** in Mouseflow, citing issues with loading and discrepancies in click tracking. [ See 9 mentions ](https://www.g2.com/products/mouseflow/reviews?filters%5Bsentiment_snippet%5D=1376238&qs=pros-and-cons#reviews) See Related User Reviews ![Pankaj J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pankaj J.") PJ Pankaj J. Mid-Market (51-1000 emp.) 5.0/5 "Effortless Insights with User-Friendly Mouseflow" What do you dislike about Mouseflow? Their heatmaps data accuracy can be improved. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Unmatched User Insights and Effortless Integration" What do you dislike about Mouseflow? While powerful, the tool can sometimes feel a bit overwhelming when analyzing large volumes of data. The session recordings take time to load occasion ##### 5. Filtering Issues Users experience **filtering issues** in Mouseflow, making it difficult to navigate and locate important session recordings. [ See 7 mentions ](https://www.g2.com/products/mouseflow/reviews?filters%5Bsentiment_snippet%5D=1379687&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Unmatched User Insights and Effortless Integration" What do you dislike about Mouseflow? While powerful, the tool can sometimes feel a bit overwhelming when analyzing large volumes of data. The session recordings take time to load occasion TH Theis H. Mid-Market (51-1000 emp.) 4.0/5 "Great for User Insights, But Needs UX and Bug Fixes" What do you dislike about Mouseflow? Some corners of the platform feels untouched, small errors, missing sorting. interative heatmaps that doesn't load. mostly bug and ux fixes that shoul ![Verified User in Management Consulting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Management Consulting") AM Verified User in Management Consulting Small-Business (50 or fewer emp.) 11/1/2022 "Easy to use and great data to have for any site" 5/5 What do you like best about Mouseflow? Mouseflow is great to get both page recordings and heatmaps. I like how easily it is to integrate with any website platform and it starts working right away. Review collected by and hosted on G2.com. What do you dislike about Mouseflow? No complaints. It's lightweight software and I highly recommend it. Review collected by and hosted on G2.com. What problems is Mouseflow solving and how is that benefiting you? I'm able to see what users are doing/interacting with on my website in addition to traffic data. I'm also able to see drop-off on the page using heatmaps to create more engaging content. Review collected by and hosted on G2.com. Show More Response from Eddie Casado of Mouseflow [Editedit](https://www.g2.com/survey_responses/mouseflow-review-7295154/official_response/edit) Hi there, Thank you very much for sharing your Mouseflow experience with the G2 community. We are very proud to have a lightweight script that starts delivering data and recordings almost instantly and without any hassle. If you need any assistance in the future, please reach out to our support team. They'll be happy to help! 9/5/2024 Current UserValidated ReviewerSource: Organic ![natalie y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "natalie y.") NY natalie y. Content Strategist Mid-Market (51-1000 emp.) 9/11/2024 "Great, intuitive user interface" 4/5 What do you like best about Mouseflow? Intuitive dashboard helps me get to what I need quickly and easily Review collected by and hosted on G2.com. What do you dislike about Mouseflow? The date selection auto-defaults and doesn't always display all of the data findings. I have to remember to reset manually so that I can view all of the findings available. Review collected by and hosted on G2.com. What problems is Mouseflow solving and how is that benefiting you? If folks are scrolling pages, setting benchmarks ahead of website redesigns, get insight into what folks are clicking through to on the site the most. Review collected by and hosted on G2.com. Show More Response from Kae Schrattenholzer of Mouseflow [Editedit](https://www.g2.com/survey_responses/mouseflow-review-10238859/official_response/edit) We're so happy to hear that you find the dashboard intuitive and easy to navigate—our goal is to make sure you can access the insights you need quickly. Regarding the date selection default, we understand how that can be a bit frustrating. If you need any assistance ensuring all your data is visible, or run into any issues, please don’t hesitate to reach out to our Support team— we'll be happy to take a look! It’s great to know that Mouseflow is providing valuable insights for your website redesigns. If you have any other questions or need support, we’re here to help! Validated ReviewerSource: Organic ![Verified User in Consulting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consulting") AC Verified User in Consulting Mid-Market (51-1000 emp.) 5/23/2024 "Using Mouseflow has been transformative for understanding user behavior and improving website UX." 0.5/5 What do you like best about Mouseflow? The comprehensive session replay feature in Mouseflow is invaluable. It allows me to see exactly how users interact with our web application, providing insights that were crucial for optimizing the user experience. The heatmaps are particularly helpful in identifying areas where users click the most, enabling targeted improvements in our desing refresh. Review collected by and hosted on G2.com. What do you dislike about Mouseflow? The learning curve can be steep, especially for new users. It takes some time to fully grasp all the functionalities and integrate them effectively into our workflow. Review collected by and hosted on G2.com. What problems is Mouseflow solving and how is that benefiting you? Mouseflow addresses several issues related to website user experience and analytics, by providing detailed session replays and heatmaps, it helped us identify user behavior patterns, painpoint areas where users may be experiencing difficulties, and understand what content is most engaging. Review collected by and hosted on G2.com. Show More 5/24/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Public Relations and Communications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Public Relations and Communications") UP Verified User in Public Relations and Communications Mid-Market (51-1000 emp.) 10/22/2024 "Great software and easy to set up" 3.5/5 What do you like best about Mouseflow? The ability to set it up quickly and have a lot of nice tracking options Review collected by and hosted on G2.com. What do you dislike about Mouseflow? Its a bit expensive for what it does, but i dont think its much more expensive then the competition. Review collected by and hosted on G2.com. What problems is Mouseflow solving and how is that benefiting you? Giving us insight into our users actions and clicks Review collected by and hosted on G2.com. Show More Response from Kae Schrattenholzer of Mouseflow [Editedit](https://www.g2.com/survey_responses/mouseflow-review-10394575/official_response/edit) Thanks for taking the time to share your thoughts! It’s great to hear that our quick setup and tracking options are providing helpful insights into user actions and clicks. We know pricing is always a factor, and we’re always working to ensure Mouseflow delivers solid value. If there is ever a feature or data point you’d like to explore more, feel free to reach out to our support team at support@mouseflow.com. We appreciate your feedback and are here to help however we can! Current UserValidated ReviewerSource: Organic ![Verified User in Writing and Editing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Writing and Editing") UW Verified User in Writing and Editing Small-Business (50 or fewer emp.) 7/4/2024 "good price for really useful information" 4/5 What do you like best about Mouseflow? I like seeing the heat maps so when I do AB tests on my webpage I can see how people are interacting with different variants of the same webpage. This has helped me optimize my sales pages with a lot of data I wouldn't otherwise have Review collected by and hosted on G2.com. What do you dislike about Mouseflow? There's a tiny bit of a learning curve to get it up and running. It's not super complicated and once you get it, things are pretty straightforward Review collected by and hosted on G2.com. What problems is Mouseflow solving and how is that benefiting you? It's letting me know where on my landing pages people tend to drop off so I can optimize that part of the page Review collected by and hosted on G2.com. Show More Response from Kae Schrattenholzer of Mouseflow [Editedit](https://www.g2.com/survey_responses/mouseflow-review-9864308/official_response/edit) Thanks for sharing your experience! It’s great to hear Mouseflow’s heatmaps are helping optimize your sales pages and get valuable insights for your AB tests. If you ever have questions or want tips on getting even more out of Mouseflow, check out our Help Center resources or reach out to us at support@mouseflow.com. We’re happy to help! Current UserValidated ReviewerSource: Organic ![Verified User in Furniture](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Furniture") UF Verified User in Furniture Small-Business (50 or fewer emp.) 2/11/2025 "Very useful tool for insight info" 4/5 What do you like best about Mouseflow? I can see the users experience and solve any issues Review collected by and hosted on G2.com. What do you dislike about Mouseflow? The new upgrades have been not to my likeing. Review collected by and hosted on G2.com. What problems is Mouseflow solving and how is that benefiting you? Visitors experience insight and issues Review collected by and hosted on G2.com. Show More Response from Kae Schrattenholzer of Mouseflow [Editedit](https://www.g2.com/survey_responses/mouseflow-review-10822141/official_response/edit) Thanks for your review! We’re so glad to hear Mouseflow is helping you gain valuable insights into your users’ experience and resolve issues effectively. We understand that not every update will be a perfect fit for everyone, so if there’s anything specific about the recent changes that you’d like to share, we’d love to hear your feedback. Feel free to reach out to our support team at support@mouseflow.com—we’re happy to help! Thanks again for your review and for being part of the Mouseflow community. Validated ReviewerSource: Organic ![Keshav A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Keshav A.") KA Keshav A. Paid Media Marketing Specialist Mid-Market (51-1000 emp.) 5/23/2024 "Key tool in our marketing tech stack!" 4.5/5 What do you like best about Mouseflow? UX is refined and easy to implement and use, works well with A/B testing tool leveraging the tags/variables feature, resource hub is rich of content Review collected by and hosted on G2.com. What do you dislike about Mouseflow? Pricing is bit on the higher side. Would have loved if Mouseflow had A/B testing tool within the product. Secondly an archieved page design is not saved by Mouseflow, we have manually save screenshots of heatmaps to compare later. Review collected by and hosted on G2.com. What problems is Mouseflow solving and how is that benefiting you? Visibility of user behaviour on page. Behaviour of paid media sourced traffic. Hypothesis validation. Review collected by and hosted on G2.com. Show More Response from Salma Hussien of Mouseflow [Editedit](https://www.g2.com/survey_responses/mouseflow-review-9693004/official_response/edit) Hi Keshav! 👋 Thanks for sharing your thoughts! We're glad to hear that you're finding our UX easy to use! 💪 We understand your concerns about pricing. We offer a variety of plans tailored to different needs and budgets, so please contact us and we'll help you find the perfect fit! Regarding the internal A/B testing tool, we appreciate your feedback and are considering it. Meanwhile, our platform integrates with many A/B testing tools that you can utilize. Also, we’re here to assist you with comparing old and new page designs — just drop us a text at support@mouseflow.com or through our chat widget. 😊 Thank you again! ✨ Cheers, Salma Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller BW Brian W. Underwriting Manager Mid-Market (51-1000 emp.) 5/23/2024 "Works very well for it's purpose to track agents entering data." 4.5/5 What do you like best about Mouseflow? Easy to use. Shows exactly what an agent is entering and we are able to track errors. Review collected by and hosted on G2.com. What do you dislike about Mouseflow? Doesn't catch all recordings and having some issues with getting \*\*\*\*\*\* in fields that we can't figure out. Something changed with our whitelisted and excluded data fields, but we didn't change it. Review collected by and hosted on G2.com. What problems is Mouseflow solving and how is that benefiting you? Helps to understand any issues an agent may have entering data. We can also see if an agent is backtracking and changing items to get something to fit. Review collected by and hosted on G2.com. Show More Response from Salma Hussien of Mouseflow [Editedit](https://www.g2.com/survey_responses/mouseflow-review-9693609/official_response/edit) Hi Brian! 👋 Thanks for sharing your experience with Mouseflow. We're happy to hear that Mouseflow is easy to use and effective in tracking agents for you. 💪 Regarding your concerns about issues with data masking in fields, it's important to note that Mouseflow masks keystrokes by default to prevent the collection of personally identifiable information (PII). If keystrokes are appearing masked in fields that do not collect PII, you can easily whitelist these fields to capture the needed data. For guidance on how to adjust these settings, please check out our documentation here: https://help.mouseflow.com/en/articles/4263776-excluding-masking-and-whitelisting-content-via-the-visual-privacy-tool We appreciate your feedback as it helps us improve. If you need more personalized assistance, don’t hesitate to reach out at support@mouseflow.com. 🙏 Thanks again for choosing Mouseflow! Cheers, Salma Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") EI Verified User in Insurance Small-Business (50 or fewer emp.) 10/30/2024 "Great alternative to Hotjar" 5/5 What do you like best about Mouseflow? Easy, simple and intuitive to use. I like the dashboard Review collected by and hosted on G2.com. What do you dislike about Mouseflow? Could do with a slight UI refresh some of the elements are hard on the eyes Review collected by and hosted on G2.com. What problems is Mouseflow solving and how is that benefiting you? To understand user behaviour and help plan onsite optimisations Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Shannon F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shannon F.") SF Shannon F. Small-Business (50 or fewer emp.) 2/6/2024 "Great tool for insight on conversion - INVALUABLE!" 4/5 What do you like best about Mouseflow? Overall, Mouseflow is an invaluable asset for anyone looking to optimize their website. It offers exceptional ease of use, robust features, and top-notch support. Implementing it has been a game-changer for our web performance analysis, and we highly recommend it to businesses seeking to enhance their online presence. Review collected by and hosted on G2.com. What do you dislike about Mouseflow? The system is missing IP information - we need visitor IP information Review collected by and hosted on G2.com. What problems is Mouseflow solving and how is that benefiting you? User behavior and buyng habits - it helps us to understand where there may be barriers to sale when we introduce new functionalities. The system also shows whether or not part of the chain is not working....when we have low sales we can quickly check if everything is working on all of the various system that are used by the user simply by watching their behaviors. Review collected by and hosted on G2.com. Show More Response from Lindsay Taylor of Mouseflow [Editedit](https://www.g2.com/survey_responses/mouseflow-review-9202423/official_response/edit) Hi Shannon 👋 Thank you for taking the time to share your experience with Mouseflow! We're thrilled to hear Mouseflow has been a game-change for your web performance, and that you've found great value in both our features & Support team. Not to mention, using Mouseflow to quickly identify any barriers in your sales funnel, or issues with new functionalities. Amazing! 💪 We appreciate your honest feedback regarding missing IP information. Mouseflow does not store or collect visitors' IP addresses in order to ensure all users are compliant with privacy regulations, and Internet Privacy rules. Most importantly, we did this to ensure the safety & security of all users. Sharing our Privacy Policy for more information: https://mouseflow.com/legal/company/privacy-policy/ I know our Support Team has reached out with more information. Don't hesitate to reply back with any additional questions or feedback for our team. Current UserValidated ReviewerSource: Organic ## Top-Rated Alternatives [ ![Glassbox](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Glassbox") Glassbox 4.9/5(809) ](https://www.g2.com/products/glassbox/reviews) [ ![Fullstory](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fullstory") Fullstory 4.5/5(1,052) ](https://www.g2.com/products/fullstory/reviews) [ ![Contentsquare](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Contentsquare") Contentsquare 4.6/5(640) ](https://www.g2.com/products/contentsquare/reviews) [ View All Alternatives ](https://www.g2.com/products/mouseflow/competitors/alternatives) ##### Categories on G2 [Marketing Analytics](https://www.g2.com/categories/marketing-analytics)[Customer Journey Mapping](https://www.g2.com/categories/customer-journey-mapping)[Digital Analytics](https://www.g2.com/categories/digital-analytics) [Marketing Analytics](https://www.g2.com/categories/marketing-analytics)[Customer Journey Mapping](https://www.g2.com/categories/customer-journey-mapping)[Digital Analytics](https://www.g2.com/categories/digital-analytics)[Enterprise Feedback Management](https://www.g2.com/categories/enterprise-feedback-management)[Product Analytics](https://www.g2.com/categories/product-analytics)[Session Replay](https://www.g2.com/categories/session-replay)[E-Commerce Analytics](https://www.g2.com/categories/e-commerce-analytics)[Heatmap Tools](https://www.g2.com/categories/heatmap-tools) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What platform provides analytics on presentation engagement?](https://www.g2.com/discussions/what-platform-provides-analytics-on-presentation-engagement)[Printavo vs BlueCherry Suite vs deconetwork for apparel and print businesses: which platform do practitioners in similar industries find most trusted based on user reviews?](https://www.g2.com/discussions/printavo-vs-bluecherry-suite-vs-deconetwork-for-apparel-and-print-businesses-which-platform-do-practitioners-in-similar-industries-find-most-trusted-based-on-user-reviews)[Which yard management system has the best real-time trailer tracking with RFID or GPS options for a facility where trailer dwell time is eating into throughput?](https://www.g2.com/discussions/yard-management-which-yard-management-system-has-the-best-real-time-trailer-tracking-with-rfid-or-gps-options-for-a-f) [Which co-browsing platforms integrate with leading CRM systems to automatically log session transcripts into customer records, for an enterprise contact center?](https://www.g2.com/discussions/which-co-browsing-platforms-integrate-with-leading-crm-systems-to-automatically-log-session-transcripts-into-customer-records-for-an-enterprise-contact-center)[Which is the best solution for corporate expense tracking](https://www.g2.com/discussions/which-is-the-best-solution-for-corporate-expense-tracking)[Pros and Cons Details](https://www.g2.com/products/mouseflow/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)