DA
Daniel A.
Logistics Analyst
Mid-Market (51-1000 emp.)
"Motive: Easy Setup, Daily-Ready Features, and Helpful Support"
5/5
What do you like best about Motive?

What I like best about Motive is how easy it is to use, the setup was smooth, and our team started using it right away without any issues. We use it every day, and it has all the features we need without feeling complicated, it also integrates well with our other systems, and customer support has been quick and helpful whenever we’ve needed them. Review collected by and hosted on G2.com.

What do you dislike about Motive?

If I had to point something out, I’d say that sometimes the reports take a bit of time to load, especially when pulling a lot of data at once. It’s not a huge issue, but it can slow things down when you’re in a hurry. Also, I think some sections of the dashboard could be a little more customizable to fit different team needs. Review collected by and hosted on G2.com.

Response from Gary Smith of Motive

Thank you so much for your kind words!

We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact.

Your feedback is extremely important to us as it helps us improve the customer experience.

If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com, Live Chat or call our Support Hotline at (855) 434-3564.

We look forward to serving you again soon!

Motive

CR
Clint R.
Sourcing and Procurement Manager
Mid-Market (51-1000 emp.)
"In-Depth Driver Insights That Improve Behavior"
4/5
What do you like best about Motive?

Motive allows our fleet managers and GMs to see in depth insights on their drivers and driving events that occur. This is helping with improving driver behaviors. Review collected by and hosted on G2.com.

What do you dislike about Motive?

I think the initial UI/UX may be a little intimidating for a new user if their company hasn't had camera's or a fleet management software before. Review collected by and hosted on G2.com.

Response from Gary Smith of Motive

Thank you for your review, Clint!

We're glad to hear about your use of Motive products and service. We appreciate any additional feedback for improvements and share it with the relevant team.

If you have further feedback or need assistance in the future, please reach out to us at support@gomotive.com, 24/7 Live Chat or call our Support Hotline at (855) 434-3564.

Regards,

Motive

Verified User in Automotive
AA
Verified User in Automotive
Mid-Market (51-1000 emp.)
"Reliable Performance and Integrations, but the UI Feels Dated and Confusing"
3.5/5
What do you like best about Motive?

Day to day, it’s intuitive to use. That said, in the UI it can sometimes be difficult to find what I’m looking for, as some things are on the admin side and some are not, which can be a bit confusing. The integration is working well as needed. Performance is strong and the system has been reliable. Pricing feels good for the service; I’d say it’s fair. Support from the team has also been good. The AI cameras work well too—maybe a little conservative, but I’d rather that than have them miss items. Review collected by and hosted on G2.com.

What do you dislike about Motive?

The UI feels a bit old-school and can be tricky to work with at times. It also seems to be missing a fleet maintenance suite, such as a calendar view for scheduling and booking maintenance activities. Review collected by and hosted on G2.com.

Response from Gary Smith of Motive

Thank you so much for your kind words and for taking the time to share your experience with us!

We are thrilled to hear about your great experience with Motive.

We are committed to continuing to provide you with top-notch service.

Your satisfaction is our highest priority, and we're here for anything you need. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564.

Looking forward to serving you again in the future!

MOTIVE

Sharon B.
SB
Sharon B.
Logistics Coordinator
Mid-Market (51-1000 emp.)
"Simple, Powerful, and Now Part of Our Daily Routine"
5/5
What do you like best about Motive?

What I like most about Motive is how well it balances power with simplicity. Despite all the features it offers, the platform is straightforward to navigate and never feels overwhelming. The implementation process was smoother than we expected, and it integrated seamlessly with the tools we were already using.

We’re in the system every day, and it’s been reliable. Whenever we’ve had questions, customer support has been responsive and clear, which makes a real difference. Overall, it feels like a solution built with real operations in mind. Review collected by and hosted on G2.com.

What do you dislike about Motive?

If I’m being honest, the only downside for us has been that it can take a bit of time to fine-tune everything so it matches our exact workflow. It works well right out of the box, but getting the reports and settings dialed in the way we wanted took some trial and error. Once it’s set up, though, it runs smoothly. Review collected by and hosted on G2.com.

Response from Gary Smith of Motive

Thank you so much for your kind words!

We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact.

Your feedback is extremely important to us as it helps us improve the customer experience.

If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com, Live Chat or call our Support Hotline at (855) 434-3564.

We look forward to serving you again soon!

Motive

Joseph T.
JT
Joseph T.
Team Lead, Market Operations
Enterprise (> 1000 emp.)
"Unmatched Fleet Transparency and Efficiency with Motive"
5/5
What do you like best about Motive?

The best part about Motive is the transparency it gives into our fleet’s daily activity. We can easily monitor performance, coach drivers, and handle maintenance before issues arise. It’s improved safety, efficiency, and accountability across the board. Review collected by and hosted on G2.com.

What do you dislike about Motive?

At times, the hardware setup or replacement process can take longer than expected, especially when managing a larger fleet. Improved turnaround and clearer communication during those times would make the experience even smoother. Occasionally, the mobile app can lag or disconnect, and I’d like to see more customizable reports. Otherwise, the system performs very well. Review collected by and hosted on G2.com.

Response from Russell Cook of Motive

Thank you so much for your kind words!

We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564.

We look forward to serving you again soon!

TF
Thomas F.
Terminal Manager
Mid-Market (51-1000 emp.)
"Compliance and hours of service management"
5/5
What do you like best about Motive?

The user interface is simple in that its limited in options to ensure ease of use regardless of the users technology skills. Beyond that, it helps to eliminate the risk of log falsification in the case of audits by monitoring disconnects etc. Review collected by and hosted on G2.com.

What do you dislike about Motive?

At times it can be difficult to connect to the ELD box via bluetooth. I wish there was a way to hardware directly via USB connection and let the phone/tablet talk directly to the ELD box. Review collected by and hosted on G2.com.

Response from Gary Smith of Motive

Thank you so much for your kind words!

We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact.

Your feedback is extremely important to us as it helps us improve the customer experience.

If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com, Live Chat or call our Support Hotline at (855) 434-3564.

We look forward to serving you again soon!

Verified User in Construction
AC
Verified User in Construction
Mid-Market (51-1000 emp.)
"Intuitive, Reliable, and AI-Powered—Motive Saves Us Hours Every Week"
4.5/5
What do you like best about Motive?

Motive is a very intuitive system and easy to use. More importantly, it’s accurate and reliable, which makes it a tool I can count on.

It has the ability to integrate with our existing software systems, which help to drive efficiency.

The support for our Motive team has been unbelievable, an dour sales team went the extra mile to get us the very best price.

we also love the ai. it saves us hours every week by generating reports that help us to make decisions about our fleet with relevant data. Review collected by and hosted on G2.com.

What do you dislike about Motive?

So far there is nothing that we dislike. Review collected by and hosted on G2.com.

Response from Gary Smith of Motive

Thank you so much for your kind words and for taking the time to share your experience with us!

We are thrilled to hear about your great experience with Motive.

We are committed to continuing to provide you with top-notch service.

Your satisfaction is our highest priority, and we're here for anything you need. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564.

Looking forward to serving you again in the future!

MOTIVE

Eric F.
EF
Eric F.
Safety Manager
Mid-Market (51-1000 emp.)
"Intuitive Dashboard, Essential for Fleet Safety"
5/5
What do you like best about Motive?

I like Motive for the stability of the platform and the intuitiveness of the dashboard, which makes it easier to teach to non-fleet managers and get them actively involved with the program. The dashboard's intuitive design was a primary reason for choosing Motive, especially since it is important for managers who are not specifically in transportation or driver management roles to get involved. Also, the initial setup of Motive was very easy. Review collected by and hosted on G2.com.

What do you dislike about Motive?

We would love to see the capability to use noon-to-noon RODS and integrated LMS for the drivers. Review collected by and hosted on G2.com.

Response from Russell Cook of Motive

Thank you so much for your kind words!

We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564.

We look forward to serving you again soon!

Verified User
G
Verified User
Small-Business (50 or fewer emp.)
"Essential for Fleet Safety and Cost Reduction"
5/5
What do you like best about Motive?

Motive has been incredibly helpful for monitoring speed and traffic violations, encouraging our drivers to slow down and resulting in fewer incidents. I appreciate the video feature, which has exonerated many drivers by providing undeniable evidence in accidents. This has saved us money by showing that a driver was not at fault, allowing repairs to be covered by the other party's insurance. I also use Motive on my computer to pinpoint drivers' locations, which helps in coordinating tasks like picking up parts or assisting other employees. The initial setup of Motive was very simple. The positive reviews and recommendations assured us that we made the right choice in picking Motive for GPS monitoring. Review collected by and hosted on G2.com.

What do you dislike about Motive?

My company only has the forward facing camera installed. I think it would be interesting if there were cameras on both sides of the vehicle as well as a camera recording what happens behind the vehicle. Having an alert chime sound in the vehicle, and notification sent to me when a driver isn't wearing their seat belt. Review collected by and hosted on G2.com.

Response from Gary Smith of Motive

Thank you so much for your kind words and for taking the time to share your experience with us!

We are thrilled to hear about your great experience with Motive.

We are committed to continuing to provide you with top-notch service.

Your satisfaction is our highest priority, and we're here for anything you need. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564.

Looking forward to serving you again in the future!

MOTIVE

Lissa (Melissa) D.
LD
Lissa (Melissa) D.
ExpectMore Manager
Mid-Market (51-1000 emp.)
"Essential for Fleet Monitoring with Minor Video Lag Issues"
5/5
What do you like best about Motive?

I find Motive's location tracking and safety compliance features especially helpful for monitoring our fleet. The ability to access in/out cab videos proves valuable if an accident occurs, allowing us to rule out driver error when needed. Safety compliance helps us coach our drivers in areas of opportunity. Adding new assets seems straightforward, which is a plus. Review collected by and hosted on G2.com.

What do you dislike about Motive?

I would say the video refresh rate. I currently have a driver who has been gone from the shop for over an hour, but the video feed still shows his truck parked. It seems to not refresh often enough. Review collected by and hosted on G2.com.

Response from Gary Smith of Motive

We’re truly grateful for your positive feedback, Lissa!

It’s great to know Motive’s location tracking, safety compliance, and in/out cab video features are helping you monitor your fleet and support driver coaching. We’re also glad adding new assets has been straightforward.

We understand your concern about the video refresh rate. We’ve shared your comments with the relevant teams for review.

If you have further feedback or need assistance, please reach out to support@gomotive.com, call our Support Hotline at (855) 434-3564, or contact us via live chat.

Regards,

Motive