# Motive Reviews **Vendor:** Motive **Category:** [Fleet Management Software](https://www.g2.com/categories/fleet-management) **Average Rating:** 4.4/5.0 **Total Reviews:** 2,968 ## About Motive Motive is a comprehensive fleet management solution designed to assist organizations in optimizing their vehicle operations through advanced telematics, dual-facing cameras, driver behavior analytics, vehicle health monitoring, and compliance management. This integrated platform provides a holistic approach to managing fleet safety, efficiency, and cost-effectiveness, making it a vital tool for businesses that rely on transportation. Targeting a diverse audience that includes Fortune 500 companies and large enterprise fleets, Motive caters to various industries such as logistics, field services, oil and gas, construction, and energy. Its user-friendly interface and robust features make it suitable for fleet managers, safety managers, and operations teams who seek to enhance their fleet's performance and safety. The platform's capabilities are particularly beneficial for organizations aiming to improve driver safety, reduce operational risks, and maintain regulatory compliance. One of the standout features of Motive is its AI Dashcams, which are designed to detect over 15 unsafe driving behaviors, including cell phone usage and forward collision risks. This real-time monitoring allows for immediate coaching, helping drivers improve their safety scores and fostering a culture of accountability. Additionally, the platform offers vehicle health monitoring through robust diagnostics and automated preventative maintenance alerts, ensuring that fleets remain operational and minimizing downtime. Motive’s ELDs are FMCSA-registered electronic logging devices that connect to a vehicle’s engine to automatically track drivers’ hours of service and driving time, helping fleets stay compliant and improve safety. Motive's integration of various fleet management functions into a single platform distinguishes it from competitors in the market. By addressing multiple operational challenges simultaneously, it simplifies management processes and enhances collaboration among safety, operations, and finance teams. This interconnected approach not only improves efficiency but also empowers organizations to adapt to the ever-changing demands of their industries. Ultimately, Motive provides a valuable solution that enhances fleet performance, promotes safety, and drives cost savings, making it an essential tool for any organization looking to optimize its fleet operations. ## Motive Pros & Cons **What users like:** - Users commend the **ease of use** of Motive, appreciating its intuitive interface and smooth navigation for fleet management. (1160 reviews) - Users praise the **top-tier customer support** of Motive, highlighting quick resolutions and knowledgeable assistance. (511 reviews) - Users value the **real-time tracking** of their fleet, enhancing management efficiency and driver accountability. (447 reviews) - Users value the **real-time location tracking** of Motive, enhancing efficiency and support for technicians on the road. (408 reviews) - Users commend the **enhanced safety features** of Motive, appreciating the reliable driving logs and advanced AI camera technology. (408 reviews) - Users appreciate the **user-friendly interface** and comprehensive features of Motive, enhancing fleet management and performance tracking. (343 reviews) - Driver Monitoring (336 reviews) - Monitoring (256 reviews) - Helpful (253 reviews) - Installation Ease (220 reviews) **What users dislike:** - Users face **technical issues** with device pairing and status transitions, impacting their operational efficiency and reliability. (281 reviews) - Users experience **poor customer support** , often wasting time on troubleshooting steps already completed before contacting assistance. (236 reviews) - Users are frustrated by the **missing features** , including limited self-service options and lack of roadside assistance. (194 reviews) - Users report **inaccuracy issues** with Motive, including false alerts for braking and unreliable speed limits. (156 reviews) - Users are frustrated by the **slow performance** of Motive, finding delays hinder access to important information and features. (141 reviews) - Users experience **connectivity issues** with Motive, facing lags and disconnections that complicate communication and usability. (132 reviews) - Driver Issues (120 reviews) - Inaccurate Tracking (115 reviews) - Data Inaccuracy (100 reviews) - Update Issues (98 reviews) ## Motive Reviews ### 1. User-Friendly Performance with Smooth API Integrations **Rating:** 4.0/5.0 stars **Reviewed by:** Anjali B. | Fleet Maintenance Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2026 **What do you like best about Motive?** The tool performs well overall, and it’s fairly easy to navigate and user-friendly. The AI dashcams are a huge plus for our fleet and drivers. The AI help bot is also great for getting quick answers and for helping us find our way around the app. We were pleased to see the Motive API and integration options, and we’re now using Motive in collaboration with our other platforms and tools so we never skip a beat. The support team has also been very helpful in resolving issues we've have with some hardware and getting it replaced quickly. **What do you dislike about Motive?** The maintenance features could use some improvement. Right now, it takes a lot of navigating between different tabs and fields just to find the details I need or to resolve and close maintenance events. I’d really like to see a dedicated maintenance dashboard for managing the fleet, or at least smoother, more streamlined navigation. **What problems is Motive solving and how is that benefiting you?** Beyond real-time vehicle and driver status, Motive has helped us move away from log sheets, spreadsheets, and manual reporting. That shift has saved us a lot of time and improved how we manage our fleet and logistics overall. It also gives us strong insight into both vehicle and driver performance. The safety and maintenance alerts have been especially helpful, allowing us to be more proactive rather than reactive when issues come up. **Official Response from Gary Smith:** > Thank you so much for your kind words Anjali B. and for taking the time to share your experience with us! We are thrilled to hear about your great experience with Motive. We are committed to continuing to provide you with top-notch service. Your satisfaction is our highest priority, and we're here for anything you need. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. Looking forward to serving you again in the future! MOTIVE ### 2. Review **Rating:** 4.0/5.0 stars **Reviewed by:** Ricardo R. | Auxiliar de Sistemas y Monitoreo, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2026 **Official Response from Gary Smith:** > We’re truly grateful for the positive review, Ricardo! Thank you for taking the time to share your feedback on G2. We appreciate your support and value you as a Motive customer. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com, reach out via live chat , or call our Support Hotline at (855) 434-3564 We look forward to serving you again soon! Motive ### 3. Efficient Dash Camera Solution but Needs Enhanced Alerts **Rating:** 4.0/5.0 stars **Reviewed by:** Russell J. | Director of Operations - West Coast, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Motive?** I really like the AI assistant because it's incredibly helpful if I have questions about how to use the dashboard. It provides step-by-step instructions on how to do everything, which means there's not really much reason to ever call support if I'm wondering how to do something in the dashboard. The setup experience was great. The team was very helpful all the way through onboarding, and they periodically checked with us to ensure everything was going smoothly. We even had professional installers, and Motive coordinated with us, giving us updates at least once a week on the status of our camera installations. This gave us a clear view of when our fleet had been fully switched over to Motive. Apart from a couple of minor issues, everything has been flawless and easy to set up. **What do you dislike about Motive?** The following distance detection on our dash cameras isn't very accurate. Sometimes it picks up people or vehicles way far in the distance or while we're going around curves. Also, I wish the search function on the dashboard allowed searching by VIN number; that would be really helpful. **What problems is Motive solving and how is that benefiting you?** Motive saves us time by automating coaching, sending video clips to drivers so they can coach themselves, avoiding manual video reviews. **Official Response from Gary Smith:** > Thank you so much for your kind words, Russell! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! ### 4. Up-to-Date Fleet Tracking and Strong Safety Gains, Backed by 24/7 Support **Rating:** 3.0/5.0 stars **Reviewed by:** Joy H. | CSR Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2026 **What do you like best about Motive?** I like that it provides the most up to date information as far as fleet tracking and fuel usage goes. The basic UI is also very helpful for easy integration into quarterly business meetings. Overall, the app has greatly improved company safety standards as well as safety performance. We've utilized Motive during meetings to discuss frequent driver infractions. Motive's 24/7 available support team also makes any integration issues easily solved. **What do you dislike about Motive?** I highly dislike the idea of having yearly auto-renewals as a subscription it feels like I am tied to the service, while it has worked out for my company I believe a monthly fee should be assessed as an option. Also, sometimes customer service support is very hard to understand and it takes extremely long to get to a proper resolution with technical errors. There's been a few times where I was promised a return call but never received one. **What problems is Motive solving and how is that benefiting you?** Motive has highly improved our ability to monitor all of our drivers in our fleet, the best and I mean by far the BEST thing motive offers has been its SAFETY measures. It provides detailed safety reports as well as overall safety scores to each driver. These scores are used several times in our quarterly meetings to discuss infractions, possible fines, and more. Motive has truly helped improve our standard of safety here at Accurate. **Official Response from Gary Smith:** > Thank you so much for your kind words Joy and for taking the time to share your experience with us! We are thrilled to hear about your great experience with Motive. We are committed to continuing to provide you with top-notch service. Your satisfaction is our highest priority, and we're here for anything you need. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. Looking forward to serving you again in the future! MOTIVE ### 5. AI-Driven Efficiency and Robust Reporting for Fleet Management **Rating:** 4.5/5.0 stars **Reviewed by:** Dusty P. | Director of Safety and Human Resources, Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Motive?** I find the AI capabilities in Motive to be great. We love the weekly coaching tool for our employees, as it saves us time by having Coach Chris reach out to each employee on Mondays to discuss any driving issues from the previous week. The robust reporting features are also a big plus for us. The transition to Motive from Samsara was motivated by our preference for Motive's superior AI capabilities. Setting up Motive was pretty easy, and any issues we had were addressed promptly by our team. The installation was smooth, and I appreciate how easy it was to install. **What do you dislike about Motive?** The DVIR platform could be more robust. I wish it would allow adding required pictures to the trailers in the inspection. Also, it would be great to have more options for the driver to put a vehicle out of service from the app rather than having the office do it. **What problems is Motive solving and how is that benefiting you?** Motive helps us track vehicle issues and locations, and modify driver behavior. Its AI and coaching tools save time, while robust reporting enhances our operations. **Official Response from Gary Smith:** > Thank you so much for your kind words Dusty and for taking the time to share your experience with us! We are thrilled to hear about your great experience with Motive. We are committed to continuing to provide you with top-notch service. Your satisfaction is our highest priority, and we're here for anything you need. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. Looking forward to serving you again in the future! MOTIVE ### 6. Great GPS Features, but Connectivity Hiccups **Rating:** 4.5/5.0 stars **Reviewed by:** Thomas L. | FMCSA/DOT Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2024 **What do you like best about Motive?** I really like the ease of use of Motive. The dashboard is fairly simple, which helps a lot. Also, it provides real-time feedback on our drivers, so we know where they are at any given moment. This is extremely helpful in managing driver behavior and ensuring compliance. **What do you dislike about Motive?** When there's a malfunction in the dashcam ELD, the customer service reps aren't very knowledgeable about helping us fix the problems. It's like you have to figure it out yourself. Also, we have a problem with a lot of our drivers going unidentified when they connect in the morning, and somehow they lose that connection with Motive, which forces me to spend time identifying drivers. Connectivity issues, like Bluetooth connectivity, are one of our most major problems. **What problems is Motive solving and how is that benefiting you?** I use Motive for vehicle location tracking, capturing GPS miles, and monitoring driver behavior. It provides real-time feedback on drivers, helping us manage service hours and identify coaching needs. The dashboard's ease of use makes managing these functions straightforward. **Official Response from Russell Cook:** > Thank you so much for your kind words Thomas, and for taking the time to share your experience with us! We are thrilled to hear about your great experience with Motive. We are committed to continuing to provide you with top-notch service. Your satisfaction is our highest priority, and we're here for anything you need. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. Looking forward to serving you again in the future! ### 7. Effortless TMS Integration That Boosts Dispatch Productivity **Rating:** 4.0/5.0 stars **Reviewed by:** Jessie J. | Ops Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Motive?** You are able to effortlessly integrate it with your TMS software to dispatch loads. Helps a ton with my role in the company as a dispatcher. Helps map out customer routes efficiently & helps maximize productivity by identifying unused trailers and calculating driver down-time. **What do you dislike about Motive?** The lack of mobile integration, the app needs notifications and instant alerts sent to your phone for arrival and departures. The mobile version seems too minimalized as we can't put driving locations for our line haul drivers via app (only website). The AI intelligence used in the app also seems forced and unneeded. **What problems is Motive solving and how is that benefiting you?** Motive is currently helping us track our fleet usage, determining vehicle down times and driver access across our routes. It helps us access our entire fleet from the click of a button through the motive app as well. We used to struggle with our inconsistent trailer arrivals however now we can determine exact issues and which drivers which has resulted in tremendous productivity benefits. **Official Response from Gary Smith:** > We’re truly grateful for your positive feedback, Jessie ! We’re glad to hear Motive is helping you integrate with your TMS, improve dispatching, and increase productivity. We also appreciate your feedback about the mobile app experience, including notifications, alerts, location entry, and AI. We’ve shared your comments with the relevant teams for review. If you have further feedback or need assistance, please reach out to support@gomotive.com, call our Support Hotline at (855) 434-3564, or contact us via live chat. Regards, Motive ### 8. Motive: A Game-Changer with Stellar Telematics and Support **Rating:** 5.0/5.0 stars **Reviewed by:** Alex V. | Executive Administrative Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Motive?** I use Motive for its telematics system and fuel cards. With our previous fuel card program, we weren’t receiving many rebates because we don’t have CITGO stations near us. With Motive, we have access to many more rebate opportunities, especially with Exxon Mobil since that’s the station nearest to us. Their camera systems also help us coach our drivers on safer driving practices. We have two drivers who struggle with hard braking and speeding, and Motive’s AI camera technology sends alerts when this happens. Our fleet users receive an email immediately notifying us about the hard braking and speeding, and we’ve been able to use the reports on each driver’s behavior to coach them toward safer driving habits. Motive’s team is easy to reach, and we’ve been working closely with Jack Rogers, Sabrina Tillery, and Eugene Thomas. Jack is our dedicated account representative and has already handled two new installations for us with ease. Sabrina checks in weekly to make sure we’re getting the most out of our fuel discounts. She also added new features for us based on feedback we provided during onboarding, specifically around PIN codes and use of the mobile app. Eugene helped us when we had issues with a vehicle gateway disconnecting. He got back to us within five minutes of our request, confirmed it had been manually disconnected by an employee, and we were able to manage the situation quickly because of that. Motive’s camera systems detect collisions quickly as well. We had a collision recently, and we received the Motive alert and reporting within minutes of the crash, even though the vehicle gateway and camera were disconnected at the time. The video clarity was very good and showed the exact moments before, during, and after the crash. There was no need for us to slog through hours of footage to find the clip we needed for the insurance company. The video quality and sound quality are excellent, and the collision reporting has been especially useful for our insurance company. We switched to Motive primarily because of its excellent fuel discount program, and its telematics system surpasses the previous one we used. The use of AI has been a game changer, and the initial setup was incredibly easy. Steven Schwartz was our dedicated sales representative and helped with onboarding. He set up every installation appointment, took calls from our Fleet Maintenance manager, and walked me through every aspect of the dashboard over multiple calls. The reporting is also easy to use and kept in one place. We used to have to search through a week of data to find out if fuel cards were being misused, but with Motive, the fuel card instantly detects when the vehicle’s location doesn’t match the vendor location and automatically declines the transaction. This has saved us money in fraudulent fuel transactions, and it has also saved time we used to spend trying to figure out why a purchase was made when the vehicle wasn’t there. Having the fuel card program and the telematics system integrated together has made IFTA reporting easier, too. Instead of pulling different reports from different companies, I can see both the fuel data and GPS location data on the dashboard in the same report and format. Being able to group different vehicles and drivers together has also saved me time and energy. **What do you dislike about Motive?** The fuel card PIN requirement is not easy to set up for our drivers. Many of our drivers don’t have company cell phones or company email, but to set them up with unique six-digit PINs, the system requires sending each driver a unique PIN via email and/or cell phone. We would prefer to generate the PIN numbers ourselves and assign them to each fuel card, rather than having to go through that process. **What problems is Motive solving and how is that benefiting you?** I use Motive for its fuel discounts and accurate reporting. The camera systems help us coach safer driving, detect collisions quickly, and generate useful collision reports for insurance. Overall, the AI-enhanced telematics system is a big step up from our previous system. Before Motive, I would spend hours slogging through fuel and GPS data for IFTA reporting and fuel efficiency, looking for fraudulent transactions, and trying to track down missing data. With Motive, everything is in one easy-to-understand dashboard and set of reports, which saves me both time and money. **Official Response from Gary Smith:** > We’re truly grateful for your positive feedback, Alex! It’s great to know Motive is helping you maximize fuel discounts, improve driver coaching through AI-powered camera alerts, and simplify reporting for fraud prevention and IFTA. We’re also glad the setup process was easy and that the integrated dashboard is saving you time. We understand your concern about the fuel card PIN setup process for drivers. We’ve shared your comments with the relevant teams for review to improve the experience. If you have further feedback or need assistance, please reach out to support@gomotive.com, call our Support Hotline at (855) 434-3564, or contact us via live chat. Regards, Motive ### 9. Irreplaceable daily tool **Rating:** 5.0/5.0 stars **Reviewed by:** Mantas L. | Freight Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2025 **What do you like best about Motive?** We've been using Motive for fleet management, tracking, driver logs, and reporting—and it's been an irreplaceable daily tool for our operations. The software is incredibly user-friendly, even for team members with minimal training. It’s intuitive, cleanly designed, and makes complex tasks feel simple. One of the biggest advantages is how quickly new users can get up to speed. Within a day or two, most of our team was navigating the platform with ease. The tracking and reporting features are reliable and give us the visibility we need to stay on top of compliance and performance. Highly recommend Motive to anyone looking for a dependable, easy-to-learn solution for managing a fleet. **What do you dislike about Motive?** If I had one suggestion, it would be the ability to set custom arrival alerts for specific locations each day. For example, being able to set a notification in the morning when a driver reaches a certain stop would make tracking even more streamlined. **What problems is Motive solving and how is that benefiting you?** Motive helps streamline and simplify my day-to-day fleet operations. It gives me a reliable way to manage driver logs, track vehicle locations, and generate reports—all in one easy-to-use platform. It cuts down the time I spend monitoring activity manually and helps ensure everything runs smoothly and stays compliant. **Official Response from Gary Smith:** > Thank you so much for your kind words, Mantas! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! ### 10. Solid Safety Features, but Setup Can Be Tricky and the APP is horrible on dependability. **Rating:** 3.0/5.0 stars **Reviewed by:** Scott W. | Safety Director, Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2025 **What do you like best about Motive?** We’ve seen good results from Motive's camera features, which have bolstered our safety effort. Unfortunately it has not integrated well with Loadmaster. The implementation phase was challenging, the long-term benefits of the platform's safety tools have made it a worthwhile addition to our system. **What do you dislike about Motive?** • Being Stuck on the drive line – which is VERY frustrating, time consuming and hard to fix. This one is by far the worst. Motive tried to blame it on Volvo, but it happens on our Freightliners as well. • Not going to the drive line • Showing ghost driving events when the truck never moved • Dispatch disappearing, or never arriving at all • App stuck in “spinning up” mode (hamster wheel turning) • Not tracking hours correctly • Switching from our app configuration to what I assume is the default app • Other miscellaneous issues with the app. THE DRIVERS A• Being Stuck on the drive line – which is VERY frustrating, time consuming and hard to fix. This one is by far the worst. Motive tried to blame it on Volvo, but it happens on our Freightliners as well. • Not going to the drive line • Showing ghost driving events when the truck never moved • Dispatch disappearing, or never arriving at all • App stuck in “spinning up” mode (hamster wheel turning) • Not tracking hours correctly • Switching from our app configuration to what I assume is the default app • Other miscellaneous issues with the app. THE DRIVERS HATE THE APP **What problems is Motive solving and how is that benefiting you?** I find Motive helps with our safety program by utilizing cameras, enhancing overall safety. **Official Response from Gary Smith:** > Hi Scott, Thank you so much for sharing your feedback, we really appreciate it. Our aim is to continuously improve our App, and constructive reviews/suggestions such as these help us as well as our customers in improving our product and services. For any concerns, please feel free to reach out to us at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you. ### 11. Transformative Fleet Management with a Need for Improved Fault Code Accuracy **Rating:** 5.0/5.0 stars **Reviewed by:** Jesus P. | Lead Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2025 **What do you like best about Motive?** I really appreciate how Motive has become a lot easier to use and navigate since the last time I reviewed it. Everything works well, and these improvements help me find exactly where I need to click, which saves me time. The initial setup was a breeze; I just logged in, and everything was already where it needed to be. **What do you dislike about Motive?** I think the thing that doesn't work the most is getting accurate fault code readings. Motive is limited to what they could do or how they could process a code. It doesn't give us an exact code name when we're trying to search up what the code is. Sometimes it does. It works like, I would say, 70% of the time. It gives us an accurate code, but then there's those codes that are kinda minuscule that it doesn't recognize, and it doesn't give you the actual code or the name or anything like that. **What problems is Motive solving and how is that benefiting you?** I use Motive to manage my fleet remotely, checking odometers and fault codes without being in the vehicle. It's easier to use now, saving me time by letting me quickly find what I need. **Official Response from Russell Cook:** > Thank you so much for your kind words! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! ### 12. Effective Fleet Tracking, Needs Faster Footage Access **Rating:** 3.5/5.0 stars **Reviewed by:** Devan S. | Regional Safety Partner, Mid-Market (51-1000 emp.) **Reviewed Date:** April 19, 2026 **What do you like best about Motive?** I like the video footage and the camera quality from Motive, which I find to be pretty great. It helps us see things that we've never seen before, particularly driver behavior, and is also great for us to defend claims. I can see things clear as day, both during the day and at nighttime, which is invaluable when we need to use the footage for incidents. The ease of installing new cameras as they come in or need to be changed out is something else I like about Motive. **What do you dislike about Motive?** I don't like how long it takes for footage to be available for download. Sometimes I have to wait ten, twenty minutes to request the footage. I also don't like how if someone unplugs a camera, it does not alert us. One of the failures we've identified is a camera will become unplugged while the vehicle is turned off and the modem won't know it. Then we find out when I don't see that vehicle being tracked. You get flooded with events that are not real, and end up being dismissed. The hardware is unreliable. We have changed several cords, gateways and cameras over time. Its an administrative burden to manage events that are pending review, and unidenTIfied trips. **What problems is Motive solving and how is that benefiting you?** I use Motive to track our fleet and identify driver behavior, addressing risky actions in real-time to enhance fleet and driver safety. It also helps with incident reviews using dashcam footage. **Official Response from Gary Smith:** > Thank you so much for your kind words Devan and for taking the time to share your experience with us! We are thrilled to hear about your great experience with Motive. We are committed to continuing to provide you with top-notch service. Your satisfaction is our highest priority, and we're here for anything you need. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. Looking forward to serving you again in the future! MOTIVE ### 13. Detailed Trip History and Flexible Driver Sign-In Make Daily Changes Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Valentina M. | Safety Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2026 **What do you like best about Motive?** The platform is very detailed, especially when it comes to trip history and unassigned moves. Compared with another platform like Samsara, it also allows drivers to sign for the day to manage modifications, and then it can be unsigned again. That’s helpful in case they need to make any changes themselves. **What do you dislike about Motive?** Sometimes the system takes more than 5 minutes to update anything in the logbook. It can be a bit tricky: once you know how to use it, it becomes easy, but at the beginning it is hard to understand and to find things quickly. You often have to open many pages just to see certain information, because you need to move back and forth between different sections to get something specific. **What problems is Motive solving and how is that benefiting you?** It has helped improve our safety score because we can find all the information. It also helps us avoid FMCA violations, since we receive reports showing any violations and can review them to see what we can do before they impact us further. **Official Response from Gary Smith:** > "Thank you so much for your kind words! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com, Live Chat or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! Motive " ### 14. Comprehensive Fleet Insights, Great Support, Minor Connectivity Glitches **Rating:** 4.0/5.0 stars **Reviewed by:** Jack M. | Transportation Safety Director, Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2024 **What do you like best about Motive?** Motive offers a wealth of information from minute details of individual drivers to a broad overview of fleet trends. I like the flexibility of actively monitoring driver performance or letting Motive send alerts of critical issues, or a blend of both. Having a dedicated customer service rep as a resource when I need guidance on technical details is very helpful. The initial set-up is easy, and it's great to have pre and post trip info go directly to the maintenance shop, with vehicle defect write-ups automatically generating a repair ticket. **What do you dislike about Motive?** Occasionally we have had connectivity issues between the truck and the handheld device the driver is using. This has occurred a few times primarily when several trucks are very close together in the yard. **What problems is Motive solving and how is that benefiting you?** Motive helps in monitoring driver behavior to enhance safety, provides detailed fleet information for better visibility, and supports vehicle maintenance by automatically generating repair tickets. **Official Response from Russell Cook:** > Thank you so much for your kind words! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! ### 15. Real-Time Monitoring with Integrated AI **Rating:** 4.5/5.0 stars **Reviewed by:** Sergio Abdul S. | GPS monitor, Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2025 **What do you like best about Motive?** I use Motive for managing my company's fleet and I greatly appreciate its simplicity and intuitiveness. The platform is very user-friendly, generating efficient reports that provide timely information to manage our fleet effectively. Additionally, the AI integrated into the cameras is very useful, allowing us to act proactively in events and promoting a culture of prevention among operators through alerts about fatigue, drowsiness, or distractions. The initial setup of Motive was very intuitive and quick, with no major issues in adapting. **What do you dislike about Motive?** Technical support has left something to be desired; it is not as fast as I would like. The general view of the fleet does not show the numbers of all the units, which sometimes hinders their monitoring. There should be a person who resolves our doubts in a better way, as sometimes you contact them and they say they will call you back later. **What problems is Motive solving and how is that benefiting you?** I use Motive for the logistics management and maintenance of my fleet. It allows me to track in real-time, act proactively in the face of unforeseen events, and increase road safety with its AI. The platform is intuitive, generates effective reports, and promotes prevention among operators. **Official Response from Gary Smith:** > Thank you so much for your kind words, Sergio! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com, Live Chat or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! Motive ### 16. Comprehensive and Economical Detection for Fleets **Rating:** 5.0/5.0 stars **Reviewed by:** Angel G. | Analista de soporte para TI, Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2025 **What do you like best about Motive?** I really like the reports that can be obtained on the Motive platform, they are very useful for analyzing fleet utilization and improving operational efficiency. Additionally, the live video view is a feature that provides a complete overview during situations of risk or uncertainty. The detection of alerts and the sending of clips for review are other valuable features. The initial setup process of Motive seemed very intuitive to me. **What do you dislike about Motive?** The format in which reports are generated can sometimes be complicated regarding dates since it does not standardize a single format. **What problems is Motive solving and how is that benefiting you?** I use Motive to track the fleet and monitor driving events, reducing accidents with in-cabin alerts. It helps us with comprehensive reports and live video surveillance, improving efficiency by identifying inactive vehicles and providing clarity in risky situations. **Official Response from Russell Cook:** > Thank you so much for your kind words! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! ### 17. Great Tech and AI but needs more of a human touch. **Rating:** 3.5/5.0 stars **Reviewed by:** Arienne M. | Equipment Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Motive?** The data gathering and analytics. The AI dashcam alerts are amazing and it helps drivers understand what expected of them without us having to review hours of footage. **What do you dislike about Motive?** It's not the most user friendly. There are some issues that one would think they would update, but they provide workarounds instead. Such as, some drivers needing different emails depending on if they need to log for HOS or not for that trip. The onboarding is not very well structured. The tech is great but the "people" part could be better. **What problems is Motive solving and how is that benefiting you?** We are able to have footage in the event of a collision. Drivers are safer since they are aware of what is expected of them. We are able to compare driver safety scores across the different locations. Better analytics so we can track utilization and mechanical issues early on. **Official Response from Gary Smith:** > Thank you so much for your kind words Arienne M. and for taking the time to share your experience with us! We are thrilled to hear about your great experience with Motive. We are committed to continuing to provide you with top-notch service. Your satisfaction is our highest priority, and we're here for anything you need. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. Looking forward to serving you again in the future! MOTIVE ### 18. Efficient Fleet Management with Room for Support Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Spencer K. | Safety Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2025 **What do you like best about Motive?** I use Motive as a Fleet Management resource to help track our company's fleet needs and monitor safe driving behaviors. I like Motive for its easy-to-use dashboard and its coaching features that make communication fast and effective with our fleet drivers. I also appreciated how easy it was to set up; we coordinated all our business locations to install Motive cameras simultaneously, which made rolling out the program together straightforward. **What do you dislike about Motive?** Improvement for Motive would include customer and IT support. If there is a glitch with the Motive AI camera, this explanation of support is hard to understand and is not clear on troubleshooting strategies. **What problems is Motive solving and how is that benefiting you?** I use Motive for fleet management to track fleet needs and monitor safe driving. It solves proactive monitoring of driving habits, fleet maintenance, and provides video evidence for capturing auto incidents. **Official Response from Gary Smith:** > Thank you so much for your kind words Spencer and for taking the time to share your experience with us! We are thrilled to hear about your great experience with Motive. We are committed to continuing to provide you with top-notch service. Your satisfaction is our highest priority, and we're here for anything you need. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. Looking forward to serving you again in the future! MOTIVE ### 19. Motive Makes Complex Tasks Simple with an intuitive All-in-One Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Cynthia S. | Logistics Senior., Mid-Market (51-1000 emp.) **Reviewed Date:** March 09, 2026 **What do you like best about Motive?** What I like most about Motive is how it brings everything related to fleet operations into one clear, easy-to-use platform. Whether I’m reviewing driver activity, checking safety events, or looking at vehicle status, it makes day-to-day monitoring much simpler. It’s also helpful for coaching drivers, since the information is straightforward to access and easy to understand. That saves time and makes communication with the team more direct and consistent. **What do you dislike about Motive?** One thing I don’t like is that reviewing multiple safety events can sometimes take longer than I expect, especially when there are several clips to go through. It would be helpful if the review process were faster or more streamlined, particularly when I’m checking many events back-to-back. **What problems is Motive solving and how is that benefiting you?** Motive helps us handle the challenge of staying on top of driver performance and vehicle activity without having to rely on constant check-ins. With that information automatically recorded and accessible in one system, it’s much easier to review situations, support drivers when needed, and keep day-to-day operations more structured and predictable. **Official Response from Gary Smith:** > Thank you so much for your kind words! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com, Live Chat or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! Motive ### 20. Easy-to-Use All-in-One Fleet Platform with Helpful, Responsive Support **Rating:** 5.0/5.0 stars **Reviewed by:** Reginald H. | Logistics Coordinator., Mid-Market (51-1000 emp.) **Reviewed Date:** March 09, 2026 **What do you like best about Motive?** What I like most about Motive is that it brings several tools together in one easy-to-use platform. It’s simple to navigate, so our team can use it every day with minimal training. The setup process was straightforward, and integrating it into our operations didn’t take long. Overall, it helps us stay on top of driver safety, vehicle tracking, and fleet performance. Another major plus is the customer support; whenever we’ve had questions, the team has been quick to respond and genuinely helpful. **What do you dislike about Motive?** At times, some system alerts can feel a bit too sensitive, which means I end up reviewing more events than necessary. While this is helpful from a safety standpoint, it can also take extra time to sort through the alerts and focus on the ones that matter most. **What problems is Motive solving and how is that benefiting you?** Motive helps us address the challenge of tracking driver behavior and vehicle activity in real time. That level of visibility makes it easier to spot potential risks early, coach drivers when needed, and support stronger overall fleet safety. It has also saved us time by cutting down on manual tracking and making day-to-day fleet management simpler and more efficient. **Official Response from Gary Smith:** > Thank you so much for your kind words! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com, Live Chat or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! Motive ### 21. Motive Fits Our Workflow Perfectly—Intuitive, Smooth Integrations, and Fast Support **Rating:** 5.0/5.0 stars **Reviewed by:** Emma T. | Logistics Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2026 **What do you like best about Motive?** What stands out most about Motive is how naturally it fits into our daily workflow. It doesn’t feel like another complicated system that needs constant attention or management, we use it throughout the day for tracking, safety insights, and trip reviews, and everything is laid out in a way that actually makes sense. It also integrates well with the rest of our tools, which helps keep operations running smoothly. On top of that, whenever we’ve reached out for support, the responses have been fast and genuinely helpful. Overall, it’s a platform that simply works without adding extra stress to the day. **What do you dislike about Motive?** One downside with Motive is that parts of the platform can feel a bit cluttered. The dashboard packs in a lot of information, and at times it takes a few extra clicks to get to exactly what I’m looking for. It’s not a dealbreaker because the system is still very useful overall, but the interface could be more streamlined. Also, some alerts can be overly sensitive on occasion, so I end up reviewing them to confirm they actually reflect what happened. **What problems is Motive solving and how is that benefiting you?** Motive has helped us solve many of the visibility issues that come with managing drivers and vehicles. Before using it, it was much harder to know exactly what was happening on the road or how drivers were performing throughout the day. Now we can quickly view trips, driving behavior, and safety events all in one place. That makes it easier to spot issues early, address them sooner, coach drivers when needed, and keep operations running more smoothly. It also saves us time because we’re no longer constantly chasing updates or piecing information together from different sources. **Official Response from Gary Smith:** > Thank you so much for your kind words Emma and for taking the time to share your experience with us! We are thrilled to hear about your great experience with Motive. We are committed to continuing to provide you with top-notch service. Your satisfaction is our highest priority, and we're here for anything you need. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. Looking forward to serving you again in the future! MOTIVE ### 22. Motive Feels Natural, Powerful, and Seamlessly Integrated **Rating:** 5.0/5.0 stars **Reviewed by:** Vince M. | Logistics Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2026 **What do you like best about Motive?** What I like most about Motive is how natural it feels to use day to day. It doesn’t get in the way; it simply helps me get things done. Setting it up was surprisingly painless, and it blended right into the tools we already rely on without any fuss. Also, whenever I’ve needed help, their support team has been quick and genuinely attentive, which builds a lot of trust. The features hit that sweet spot of being powerful without feeling overwhelming, so I actually use them regularly instead of ignoring half the product. The integrations also make it easy to keep everything connected, so Motive feels like part of the workflow rather than an extra step. **What do you dislike about Motive?** I don’t like that Motive can feel a bit rigid at times, like it doesn’t adapt easily to more unique ways of working. The design is clean, but I sometimes wish it offered more flexibility in how I can arrange things. Personalization also feels limited, so I can’t always tailor it to match my style or preferences. **What problems is Motive solving and how is that benefiting you?** Motive solves the headache of keeping everything organized and connected in one place. It helps me track and manage tasks that would otherwise slip through the cracks, which saves me time and reduces stress. By streamlining my processes, it cuts down on manual work and keeps things running more smoothly. It also gives me better visibility into what’s happening, so I can make faster, more confident decisions. Overall, it’s helping by reducing the chaos and letting me focus on the actual work instead of constantly chasing down details. **Official Response from Gary Smith:** > Thank you so much for your kind words! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com, Live Chat or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! Motive ### 23. A Practical Solution for Fleet Safety and Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Rina H. | Logistics Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2026 **What do you like best about Motive?** What I like most about Motive is how practical it is for day-to-day operations. The platform is easy to navigate, so both drivers and managers can start using it without a steep learning curve. Setup was fairly smooth, and it fit in well with how we already manage our fleet. We rely on it throughout the day because it brings a lot of useful tools together in one place. And whenever we’ve needed assistance, their support team has been responsive and easy to work with, which really improves the overall experience. **What do you dislike about Motive?** One drawback is that the platform can sometimes feel a bit busy, simply because it includes so many features and sections. It’s clearly powerful, but it can take some time to learn where everything is—especially for new users. A few parts of the dashboard could be streamlined so navigation feels quicker and more intuitive. Overall, it works well, but there’s still room to simplify the interface and make it easier to move around. **What problems is Motive solving and how is that benefiting you?** Motive helps us solve issues like limited visibility into our fleet and the challenge of managing driver safety. Having GPS tracking, driver behavior monitoring, and logs all in one platform makes it much easier to stay on top of day-to-day operations. It saves us time, improves accountability across the team, and helps us spot and address potential problems before they turn into bigger issues. **Official Response from Gary Smith:** > Thank you so much for your kind words! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com, Live Chat or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! Motive ### 24. Intuitive From Day One: Motive Streamlines Safety, Operations, and Support **Rating:** 5.0/5.0 stars **Reviewed by:** Jan M. | Logistics Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2026 **What do you like best about Motive?** What I like most about Motive is how easy it is to use right from day one. The platform feels very intuitive, so both managers and drivers can get started without needing a lot of training. Implementation went smoothly, and integrating it into our existing workflow didn’t take much effort. I also appreciate having so many useful features in one place, which helps us manage safety and operations more efficiently. On top of that, their support team has been responsive whenever we’ve needed help, which makes the overall experience even better. **What do you dislike about Motive?** One thing I don’t like about Motive is that some reports and sections aren’t as intuitive as they could be and can take a bit longer to navigate. That said, overall it’s still a solid system. **What problems is Motive solving and how is that benefiting you?** Motive helps us tackle key challenges like tracking vehicles, managing driver behavior, and staying compliant with logs and regulations. By bringing everything into a single platform, it cuts down on manual work and gives us clearer visibility into our fleet. As a result, we can operate more efficiently, improve safety, and respond quickly whenever issues come up. **Official Response from Gary Smith:** > Thank you so much for your kind words! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com, Live Chat or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! Motive ### 25. Intuitive, Feature-Rich, and Efficient for Daily Operations **Rating:** 5.0/5.0 stars **Reviewed by:** Nancy T. | Logistics Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** March 04, 2026 **What do you like best about Motive?** What I like most about Motive is how easy it is to use. The platform feels very intuitive, and getting everything set up was smoother than I expected. We use it daily, and it’s become a key part of our operations. It also offers a strong range of features without ever feeling overwhelming. The integration process was simple, and whenever we’ve needed support, the customer service team has been responsive and helpful. Overall, it makes managing things more efficient. **What do you dislike about Motive?** If I had to point out one thing, there are occasional small delays when syncing or generating certain reports. It can be a bit frustrating when you need the information quickly. It’s nothing major, but there’s definitely room for some minor improvements. **What problems is Motive solving and how is that benefiting you?** Motive helps us stay on top of safety, compliance, and visibility across our fleet. Before, we were juggling multiple tools and doing a lot of manual follow-ups. Now everything is centralized, which saves us time and helps reduce mistakes. It’s also strengthened driver accountability and safety through real-time tracking and dashcam insights. That has helped us lower risk, resolve incidents faster, and have more productive conversations with drivers. Overall, it’s made our operation more organized and proactive, rather than reactive. **Official Response from Gary Smith:** > Thank you so much for your kind words! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com, Live Chat or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! Motive ### 26. Motive: Easy Setup, Daily-Ready Features, and Helpful Support **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel A. | Logistics Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2026 **What do you like best about Motive?** What I like best about Motive is how easy it is to use, the setup was smooth, and our team started using it right away without any issues. We use it every day, and it has all the features we need without feeling complicated, it also integrates well with our other systems, and customer support has been quick and helpful whenever we’ve needed them. **What do you dislike about Motive?** If I had to point something out, I’d say that sometimes the reports take a bit of time to load, especially when pulling a lot of data at once. It’s not a huge issue, but it can slow things down when you’re in a hurry. Also, I think some sections of the dashboard could be a little more customizable to fit different team needs. **What problems is Motive solving and how is that benefiting you?** Motive helps us solve a lot of the day-to-day headaches that come with managing a fleet. Before, it was hard to keep track of driver behavior, vehicle locations, and safety issues in real time. Now everything is in one place, it’s helped us improve safety, reduce risky driving, and have better visibility over our operations. That means fewer surprises, better communication with drivers, and more control overall. It’s saved us time and helped us make smarter decisions. **Official Response from Gary Smith:** > Thank you so much for your kind words! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com, Live Chat or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! Motive ### 27. Simple, Powerful, and Now Part of Our Daily Routine **Rating:** 5.0/5.0 stars **Reviewed by:** Sharon B. | Logistics Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2026 **What do you like best about Motive?** What I like most about Motive is how well it balances power with simplicity. Despite all the features it offers, the platform is straightforward to navigate and never feels overwhelming. The implementation process was smoother than we expected, and it integrated seamlessly with the tools we were already using. We’re in the system every day, and it’s been reliable. Whenever we’ve had questions, customer support has been responsive and clear, which makes a real difference. Overall, it feels like a solution built with real operations in mind. **What do you dislike about Motive?** If I’m being honest, the only downside for us has been that it can take a bit of time to fine-tune everything so it matches our exact workflow. It works well right out of the box, but getting the reports and settings dialed in the way we wanted took some trial and error. Once it’s set up, though, it runs smoothly. **What problems is Motive solving and how is that benefiting you?** Motive has helped us address a lack of visibility and consistency in our operations. Before, we were juggling different tools and spreadsheets, which made it difficult to stay organized and keep everyone aligned. Now everything is centralized and easy to access, saving us time every single day. It has also improved communication with drivers and helped us keep safety top of mind. The system runs smoothly, integrates well with what we already use, and provides the features we actually need without making things complicated. Overall, it’s made our workflow more efficient and a lot less stressful. **Official Response from Gary Smith:** > Thank you so much for your kind words! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com, Live Chat or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! Motive ### 28. Unmatched Fleet Transparency and Efficiency with Motive **Rating:** 5.0/5.0 stars **Reviewed by:** Joseph T. | Team Lead, Market Operations, Enterprise (> 1000 emp.) **Reviewed Date:** October 31, 2025 **What do you like best about Motive?** The best part about Motive is the transparency it gives into our fleet’s daily activity. We can easily monitor performance, coach drivers, and handle maintenance before issues arise. It’s improved safety, efficiency, and accountability across the board. **What do you dislike about Motive?** At times, the hardware setup or replacement process can take longer than expected, especially when managing a larger fleet. Improved turnaround and clearer communication during those times would make the experience even smoother. Occasionally, the mobile app can lag or disconnect, and I’d like to see more customizable reports. Otherwise, the system performs very well. **What problems is Motive solving and how is that benefiting you?** Motive solved our biggest challenges with visibility and compliance. We can now track vehicles, coach drivers, and stay ahead on maintenance — all in one easy-to-use system. It’s made our fleet safer and more efficient. **Official Response from Russell Cook:** > Thank you so much for your kind words! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! ### 29. Compliance and hours of service management **Rating:** 5.0/5.0 stars **Reviewed by:** Thomas F. | Terminal Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Motive?** The user interface is simple in that its limited in options to ensure ease of use regardless of the users technology skills. Beyond that, it helps to eliminate the risk of log falsification in the case of audits by monitoring disconnects etc. **What do you dislike about Motive?** At times it can be difficult to connect to the ELD box via bluetooth. I wish there was a way to hardware directly via USB connection and let the phone/tablet talk directly to the ELD box. **What problems is Motive solving and how is that benefiting you?** it is currently managing our fleet with logs. this has helped to cut down on hours of service violations and allow our staff to effectively track our fleet in real time to see how many hours contractors have left and helps to maximize efficiency for moving more freight. **Official Response from Gary Smith:** > Thank you so much for your kind words! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com, Live Chat or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! ### 30. Intuitive Dashboard, Essential for Fleet Safety **Rating:** 5.0/5.0 stars **Reviewed by:** Eric F. | Safety Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2025 **What do you like best about Motive?** I like Motive for the stability of the platform and the intuitiveness of the dashboard, which makes it easier to teach to non-fleet managers and get them actively involved with the program. The dashboard's intuitive design was a primary reason for choosing Motive, especially since it is important for managers who are not specifically in transportation or driver management roles to get involved. Also, the initial setup of Motive was very easy. **What do you dislike about Motive?** We would love to see the capability to use noon-to-noon RODS and integrated LMS for the drivers. **What problems is Motive solving and how is that benefiting you?** I use Motive to exonerate drivers, reduce fixed object strikes, and address behaviors affecting CSA scores. It quickly identifies incident root causes, enhancing safety and the ability to provide focused coaching and training for our drivers. **Official Response from Russell Cook:** > Thank you so much for your kind words! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! ### 31. Essential for Fleet Monitoring with Minor Video Lag Issues **Rating:** 5.0/5.0 stars **Reviewed by:** Lissa (Melissa) D. | ExpectMore Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Motive?** I find Motive's location tracking and safety compliance features especially helpful for monitoring our fleet. The ability to access in/out cab videos proves valuable if an accident occurs, allowing us to rule out driver error when needed. Safety compliance helps us coach our drivers in areas of opportunity. Adding new assets seems straightforward, which is a plus. **What do you dislike about Motive?** I would say the video refresh rate. I currently have a driver who has been gone from the shop for over an hour, but the video feed still shows his truck parked. It seems to not refresh often enough. **What problems is Motive solving and how is that benefiting you?** I use Motive to monitor fleet issues with codes and location. The in/out cab videos help rule out driver error in accidents, while safety compliance facilitates driver coaching. **Official Response from Gary Smith:** > We’re truly grateful for your positive feedback, Lissa! It’s great to know Motive’s location tracking, safety compliance, and in/out cab video features are helping you monitor your fleet and support driver coaching. We’re also glad adding new assets has been straightforward. We understand your concern about the video refresh rate. We’ve shared your comments with the relevant teams for review. If you have further feedback or need assistance, please reach out to support@gomotive.com, call our Support Hotline at (855) 434-3564, or contact us via live chat. Regards, Motive ### 32. Easy Fleet Tracking and Maintenance Scheduling with an Interactive Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Bryan G. | Warehouse Manager/Lead Tech, Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2026 **What do you like best about Motive?** I like how easy it is to keep track of our fleet and stay on top of maintenance schedules, and I also appreciate how interactive the software is. So far, it has been a good way to see where we may be lacking in fleet safety and performance. **What do you dislike about Motive?** So far, the main issue I’ve run into is that the system doesn’t always automatically recognize the drivers in the truck, and up to now we haven’t been able to correct or adjust that. **What problems is Motive solving and how is that benefiting you?** Being able to identify, learn from, and correct driver behaviors is essential. When you can address the underlying issues behind poor habits, it becomes much easier to improve those behaviors and, in turn, help reduce insurance, fuel, and maintenance costs. **Official Response from Gary Smith:** > Thank you so much for your kind words Bryan and for taking the time to share your experience with us! We are thrilled to hear about your great experience with Motive. We are committed to continuing to provide you with top-notch service. Your satisfaction is our highest priority, and we're here for anything you need. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. Looking forward to serving you again in the future! MOTIVE ### 33. Improving Fleet Visibility and Safety with Confidence **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel A. | Logistics Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2026 **What do you like best about Motive?** What I like most about Motive is how easy it’s been to use from day one. The setup was smooth, and our team picked it up quickly without a lot of back and forth, the platform feels intuitive, and I don’t have to dig around to find what I need. We use it every day to monitor safety and performance, and it’s been reliable, on top of that, their customer support has been responsive and helpful whenever we’ve had questions. **What do you dislike about Motive?** One thing I don’t love about Motive is that sometimes the alerts can feel a bit too sensitive, which means we have to spend time reviewing events that aren’t always serious, there’s definitely a lot of data, which is great, but it can feel overwhelming at first until you get used to filtering what really matters. Also, some reports could be a little more customizable to fit specific needs. That said, most of these are minor compared to the overall value it provides. **What problems is Motive solving and how is that benefiting you?** Motive is helping us solve visibility and safety challenges across our fleet, before, it was hard to really know what was happening on the road in real time, now we can monitor driver behavior, reduce risky driving, and address issues before they become bigger problems. It’s also helped us stay compliant and keep better records without chasing paperwork. Overall, it’s saving us time, improving accountability, and giving us more confidence in our day-to-day operations. **Official Response from Gary Smith:** > Thank you so much for your kind words! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com, Live Chat or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! Motive ### 34. Motive’s Intuitive All-in-One Platform Made Our Rollout Smooth and Fast **Rating:** 5.0/5.0 stars **Reviewed by:** Liam B. | Logistics Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2026 **What do you like best about Motive?** What I like best about Motive is how easy it is to use from day one, the implementation process was smooth, and our team was able to get up and running quickly without major disruptions, also, the platform is intuitive, so drivers and managers use it daily without issues. It also offers a wide range of features in one place, which reduces the need for multiple systems. **What do you dislike about Motive?** One downside of Motive is that with so many features available, the platform can sometimes feel overwhelming, especially for new users. It takes a bit of time to fully understand and customize everything to fit your operation. While implementation is generally smooth, some integrations may require extra setup or support. Occasionally, response times from customer support can vary depending on the complexity of the issue. **What problems is Motive solving and how is that benefiting you?** Motive is helping us centralize fleet management, safety monitoring, and compliance in one platform, reducing manual tracking, paperwork, and guesswork by giving us real-time visibility into driver behavior, vehicle performance, and hours of service. This has improved accountability, lowered safety risks, and helped us stay compliant with regulations. Overall, it saves us time, improves efficiency, and allows us to make faster, data-driven decisions. **Official Response from Gary Smith:** > Thank you so much for your kind words! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com, Live Chat or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! Motive ### 35. Efficient Fleet Tracking with Room for UI Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Courtlandt B. | Analytics Expert, Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2026 **What do you like best about Motive?** I love the fact that Motive allows you to view driver's safety infractions across the whole fleet and it also assigns a safety score to all drivers. The pricing of the program sticks out as well since it's not too expensive. It was super easy to get logged in and set up Motive. So far we have integrated motive into our fleet of over 50+ vehicles, currently of only 26ft trucks. I also personally love the fact they are a super cost effective option for fleet tracking purposes & asset management within ACE (my company). We are able to follow fuel consumption & add statistics to our quarterly meeting for improvements, goals, & possible future performance expectations. **What do you dislike about Motive?** I think the app itself can be minimized more as it seems a little overwhelming at times to look at. I think the dashboard should be customizable from user to user. A lot of features for fuel aren't being used by my company therefore I should be able to un-pin it from my dashboard, ideally. I think that Motive should focus on more personalization traits such as different colored backgrounds or even a dark mode for people with eyesight issues such as myself. A lot of the time staring at the Motive app on Google Chrome hurts my eyes after 10-15 minutes of looking at our fleet ETAs. The plain white background is definitely an aesthetic eyesore that could be easily improved though. **What problems is Motive solving and how is that benefiting you?** Motive helps track our fleets in real time and allows us to view driver safety infractions and assign safety scores. It's not too expensive, which is a plus. Through motive we have been able to positively identify and address most of our in house safety concerns. We know which drivers have repeated infractions, and require further coaching on their driving tendencies. This has highly benefited us & has made a guideline for line haul drivers. Motive has also helped greatly with issuing drivers different personalized numbers for fleet tracking purposes. With the help of motive, Accurate Courier has began adding specialized driver numbers to track specific driver routes. **Official Response from Gary Smith:** > Thank you so much for your kind words! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com, Live Chat or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! Motive ### 36. Essential Tool for Fleet Management with Minor Improvements Needed **Rating:** 4.5/5.0 stars **Reviewed by:** Ronnie R. | Enterprise (> 1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Motive?** I like the history tool in Motive, where I can see where my driver has been throughout the day. The truck monitoring feature is also something I appreciate. It's helpful when making decisions in dispatch, especially when dealing with disputes with customers about delivery times and confirmations. Features such as bill of lading photos, history, and live monitoring make it much easier to resolve problems, particularly during unplanned pick-ups. **What do you dislike about Motive?** When doing a bill of lading, you're only allowed to take 5 photos per document. It would be much easier for me to get a more thorough record of the shipment if I had, say, 10 photos to record with. Just an opinion but I believe that the program could be made much more user-friendly. It seems like you have to go to way too many screens just to do basic functions in the app. **What problems is Motive solving and how is that benefiting you?** I use Motive for tracking and monitoring fleet activity. It helps with delivery confirmations and solving dispatch problems. Features like bill of lading photos, history, and live monitoring ease decision-making and dispute resolution. **Official Response from Gary Smith:** > We’re truly grateful for your positive feedback, Ronnie! It’s great to know Motive is helping you with driver history, truck monitoring, live visibility, and delivery confirmations. We’re glad these features are making dispatch decisions easier and helping your team resolve disputes and unexpected issues more efficiently. We also appreciate your honest feedback about the bill of lading photo limit and the app experience requiring too many screens for basic tasks. We’ve shared your comments with the relevant teams for review as we continue working to improve the experience. If you have further feedback or need assistance, please reach out to support@gomotive.com, call our Support Hotline at (855) 434-3564, or contact us via live chat. Regards, Motive ### 37. Effortless Connectivity with Real-Time Driver Monitoring **Rating:** 4.0/5.0 stars **Reviewed by:** Pennie M. | Safety Cordnator, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2024 **What do you like best about Motive?** I use Motive for Eld for our driver and forward-facing dash cams, and it allows me to have contact with my drivers in real time through the forward-facing dash cams. I like the ease of use and how simple it is to train new drivers on how the system works. I appreciate that the support is quick to resolve issues, and if the person can't fix it on the phone, they will send it to someone who can resolve the issue. The initial setup was pretty simple and easy to install and use. Additionally, Motive offered the forward-facing dash cams at a very competitive price. **What do you dislike about Motive?** When there is a system-wide change, they could let us know before it is implemented. They could send out an email detailing the updates to fleet admins, so we know before it is sent out, and changes just show up without warning. **What problems is Motive solving and how is that benefiting you?** Motive allows real-time contact with drivers through dash cams and is easy for training new drivers. **Official Response from Gary Smith:** > Thank you so much for your kind words, Pennie! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! ### 38. Motive Keeps Tracking, Safety, and Reporting in One Easy Place. **Rating:** 5.0/5.0 stars **Reviewed by:** Luis B. | Logistics senior, Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2026 **What do you like best about Motive?** What I like most about Motive is how it brings everything into one place. Tracking, safety, and reporting are all easy to manage, which saves a lot of time day to day. The insights are clear and actionable, and it helps us have more productive conversations with drivers instead of just reacting to issues. **What do you dislike about Motive?** One downside is that some features can feel overwhelming at first, especially for new users. It takes a little time to fully understand all the tools and reports. Occasionally, there are minor delays in syncing data, but overall it hasn’t been a major issue for us. **What problems is Motive solving and how is that benefiting you?** Motive is helping us improve driver safety, reduce risky behavior, and stay compliant without spending hours on manual tracking. Before, we were reacting to issues after they happened. Now we get real-time insights that let us coach drivers proactively. It’s saving us time, lowering incidents, and giving us better visibility across the entire fleet. **Official Response from Gary Smith:** > Thank you so much for your kind words, Luis! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com, Live Chat or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! Motive ### 39. Total Fleet Control with Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Andres David J. | Ejecutivo de Ventas Eje Cafetero, Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2026 **What do you like best about Motive?** I like Motive because it is a tool with which I can constantly monitor the fleet of 33 trucks under my charge in real time. I know where they are, where they are going, at what speed they are driving, what faults the truck may be presenting, check fuel levels, and in addition to being able to prevent violations by informing drivers about what they should and should not do during their service hours. Also, the customer service provided by Motive is very good, since when you have a request, just by making a call you are attended to almost immediately by a professional who addresses your request and provides a solution in the best possible time. The initial setup of Motive was very easy to do; it is a very well-designed program. I think it is an exceptional tool for controlling a freight transport fleet and more. All companies related to this should have it. **What do you dislike about Motive?** Sometimes it has disconnections due to poor internet coverage. **What problems is Motive solving and how is that benefiting you?** Motive helps us ensure that our drivers' electronic logs have the fewest possible errors, guiding our fleet of drivers to avoid infractions, violations, and/or fines for non-compliance with HOS regulations. This benefits us as it prevents fines and infractions that affect our market score as a company, in addition to protecting my assets and loads with constant monitoring. **Official Response from Gary Smith:** > Thank you so much for your kind words, Andres! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com, Live Chat or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! Motive ### 40. Effortless, Reliable, and Perfectly Suited to My Workflow **Rating:** 5.0/5.0 stars **Reviewed by:** Scott L. | Transportation Dispatcher, Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2025 **What do you like best about Motive?** My favorite thing is the fact that my needs on Motive are met easily, quickly, and in a fashion that makes sense to my day to day. I periodically have a conversation with our IT guy, usually asking him about some feature or another, and I have yet to ask a question that is not able to be answered by Motive's features and functions. I use it constantly and it gives me the info I need to make sure my drivers get to make as many miles as i can give them. **What do you dislike about Motive?** I legit have no complaints about Motive, especially since I got the app on my desktop rather than using the web version. **What problems is Motive solving and how is that benefiting you?** I really don't have any unsolvable problems, Motive is functioning perfectly. If i DO have an issue with a feature I wish I had, my IT guy tells me its already there and I just didn't know about it. **Official Response from Gary Smith:** > Thank you so much for your kind words, Scott! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com, Live Chat or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! Motive ### 41. Efficient and Detailed Transport Tracking **Rating:** 4.5/5.0 stars **Reviewed by:** Alonso M. | Monitorista GPS tipo B, Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2025 **What do you like best about Motive?** I like that Motive is an intuitive platform with an easy-to-learn interface, which makes it easier to remember where to find the options. It allows me to have a more detailed tracking of our transport units, showing traffic in the area, and providing both a simple and detailed view in satellite image. Additionally, the tracking is very useful for visualizing routes and keeping track of the odometer in a summarized format. **What do you dislike about Motive?** The way in which the journey of a unit is visualized could be improved to show details such as speed, alerts like sudden braking, sudden accelerations, ignition on, among other similar functions for tracking with more information at hand. **What problems is Motive solving and how is that benefiting you?** I use Motive to locate transport units with GPS and track them in real time. It allows me to visualize maneuvers and positioning on the map, and it has an easy-to-learn interface. It offers detailed maps and summarized odometry tracking. **Official Response from Gary Smith:** > Thank you so much for your kind words, Alonso! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com, Live Chat or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! Motive ### 42. Efficient Fleet Oversight with Simple Setup Non Emergency Medical Transport **Rating:** 4.0/5.0 stars **Reviewed by:** Connor R. | Employee, Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2026 **What do you like best about Motive?** I like the dashcam system in Motive as it adds accountability and helps protect drivers during incidents. The installation and setup were straightforward, and once you're familiar with it, the platform is easy to navigate. The real-time GPS tracking and improved dispatch coordination are strong assets for fleet oversight and compliance. I also appreciate the reporting tools for easier monitoring of drivers' performance and vehicle activity. **What do you dislike about Motive?** The form and manner errors could be a bit easier to navigate. For shipping docs, it could be more business-specific. In nonemergency patient transfer, we don't have shipping docs, so we just put non applicable. It would be better if we could just not have that option at all in our Motive. **What problems is Motive solving and how is that benefiting you?** I use Motive for real-time GPS tracking, which improves dispatch coordination. The reporting tools make it easier to monitor driver performance and vehicle activity. The dashcam system adds accountability and helps protect drivers during incidents. **Official Response from Gary Smith:** > Thank you so much for your kind words, Connor! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com, Live Chat or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! Motive ### 43. Motive is a great tool to have for your daily routine in managing your fleet **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2025 **What do you like best about Motive?** I use Motive in my job for fuel management purposes. I use it on a daily basis when it comes to verifying odometer readings when dealing with mileage mistakes and incorrect readings when drivers are entering their odometer readings in our other fueling program. Its been a blessing and a time saver having Motive for issues like these because I can quickly go to the driver's daily logs under the compliance tab and confirm or get the correct odometer reading for the specific day that I'm needing. No more having to contact the dispatcher to connect with the driver and waiting to get this information. Its also been a great tool to be able to confirm what driver is driving which truck and being able to locate and see their route they have taken. Another benefit with this program is the fact that it pairs well with the other programs that we currently use to monitor other things, like the trucks for example, we are currently in the process of switching over from physical driver vehicle inspection reports to digital inspection reports and are able to put inspections from one program into Motive as well and that makes it easy for the drivers to know when they have inspections coming up that is due on their equipment. We also use RTA360 and Motive intergrates with that program too so its been a time saver for the mileage problems as well because it automatically corrects some problems **What do you dislike about Motive?** I don't really have any major complaints regarding Motive, but if I did, it would be that sometimes when the outages/technical problems happen, they aren't able to fix them right away so Motive can be down for some time. But I can say that its not because customer support and tech support aren't trying, they definately get to work when there is a proble going on to try to reslove it quickly. **What problems is Motive solving and how is that benefiting you?** Its helping me daily to solve my problems that I have in fuel mileage discrepencies every day from when the drivers get fuel and enter an incorrect odometer reading and the intergration that is happening with RTA360 helps automate some of those problems that I normally would of had to do manually. **Official Response from Bobby Young:** > "Thank you so much for your kind words, We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564." ### 44. Intuitive Design and Stellar Customer Service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Motive?** I enjoy Motive for its ease of use and simple straightforward navigation. The site feels fairly responsive and loads reasonably quickly. I appreciate that these reports can be exported as either PDF or CSV. The CSV in particular is helpful when integrating with our other reporting processes. In my experience customer service has been helpful. The intuitive design and the tool's overall powerful functionality make it valuable in tracking machine activity and geolocation issues. **What do you dislike about Motive?** The only issue that I have would be that early on in the integration, we had reporting issues for distance traveled. Specifically we noticed this when a unit would move around the yard. The unit could track multiple kilometers in the yard going back and forth and it would not register all the distance traveled. Lately, the issue seems to have been fixed. **What problems is Motive solving and how is that benefiting you?** For us the biggest issue that Motive solves is that it allows us to easy track distance traveled in a given province. It has proven to be vital for the mandatory reporting to governing bodies to report fuel tax. **Official Response from Gary Smith:** > Thank you so much for your kind words and for taking the time to share your experience with us! We are thrilled to hear about your great experience with Motive. We are committed to continuing to provide you with top-notch service. Your satisfaction is our highest priority, and we're here for anything you need. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. Looking forward to serving you again in the future! MOTIVE ### 45. Streamlines Fleet Management with Ease **Rating:** 5.0/5.0 stars **Reviewed by:** Joshua A. | Service Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2025 **What do you like best about Motive?** I use Motive for tracking my trucks' locations, maintenance, compliance, and driver behaviors. I like that it puts everything into one convenient location, making the whole operation more streamlined and faster. The software is user-friendly and intuitive, which makes tracking the fleet simple. Additionally, if I run into trouble, Motive has an excellent help desk. Setting it up was very easy, making it my first choice for managing eLogs when we needed it. **What do you dislike about Motive?** It would be great if the map interface was linked to Google Maps. **What problems is Motive solving and how is that benefiting you?** I use Motive for tracking my trucks, simplifying fleet management, and streamlining operations. It's user-friendly, intuitive, and with an excellent help desk, making my work faster and more convenient. **Official Response from Gary Smith:** > Thank you so much for your kind words, Joshua! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! ### 46. User-Friendly App, Clear Camera Footage, and Great Reporting **Rating:** 4.0/5.0 stars **Reviewed by:** Dylan H. | Fleet Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2026 **What do you like best about Motive?** Motive is very user friendly for our drivers. I like how easy it is to use the motive app and the main dashboard. The reports are great too once you figure out what reports have the information you need. The cameras have clear videos and the whole system is easy to install. **What do you dislike about Motive?** You really need to have your own service to the tablet or phone you are using as an eld screen to have it work flawlessly. **What problems is Motive solving and how is that benefiting you?** The nice thing is we are in contact with motive and they seem to take our problems to engineering to find a resolution. Like video events instead of just a photo so we can coach our drivers more effectively. **Official Response from Gary Smith:** > Thank you so much for your kind words Dylan and for taking the time to share your experience with us! We are thrilled to hear about your great experience with Motive. We are committed to continuing to provide you with top-notch service. Your satisfaction is our highest priority, and we're here for anything you need. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. Looking forward to serving you again in the future! MOTIVE ### 47. Intuitive UI but Needs Better Fleet Integration **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2025 **What do you like best about Motive?** I like the fact that Motive has an intuitive user interface that is more app-based than database. **What do you dislike about Motive?** In the user interface, there are multiple areas where it becomes clumsy and often repetitive. For instance, uploading vehicle registrations has to be done for each vehicle one at a time, rather than in batches. This is especially challenging for fleets like ours with a single registration date yearly but individual cab cards for each unit. Additionally, there is limited support for trailers as assets and specific brands of machinery. Motive also holds onto fault codes longer than a unit's own ECM, leading to 'Ghost' faults that can trigger unnecessary management oversight. It would be beneficial if Motive had integration with tools like Collective Data, as their lack of integration creates redundant work. The initial setup had hitches like units not having correct identification and trailers not being able to activate once connected to the pulling unit. **What problems is Motive solving and how is that benefiting you?** Motive provides visibility of unit locations and centralizes maintenance and condition data, solving the issue of multiple locations for these items. **Official Response from Russell Cook:** > Hi there, We are so sorry for the inconvenience. We greatly appreciate you bringing this to our attention. To better understand the issue, we would like to arrange a call with you, but we could not locate your contact details. Could you please provide us with your contact details or reach out to us so that we can help resolve this for you? You can reach out on our 24/7 Support Line at (855) 434-3564 ### 48. Great UI and Support, but Web and Client Performance Needs Work **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Motive?** UI is very well put together, probably my highest praise of the experience. I have seen a lot of options for integration with other systems and tools, albeit I have not tried most of them. Support has been good so far, pricing is competitive enough, however, performance on the web app and downloadable client is not quite as good as I would like it to be. **What do you dislike about Motive?** I think the performance (web app and downloadable client, however the client just seems to pop out a browser window) is quite unreliable. One thing is if a truck is in dead zone I can request video (most of the time) of what happened in that time frame, but if something happens that should trigger AI dashcam features or safety alerts like near collisions, it just doesn't, which can be a huge problem. **What problems is Motive solving and how is that benefiting you?** ELD tracking as well as live locations n trucks, leading me to better assist someone in real time **Official Response from Gary Smith:** > Hi, Thank you so much for sharing your feedback, we really appreciate it. Our aim is to continuously improve our App, and constructive reviews/suggestions such as these help us as well as our customers in improving our product and services. For any concerns, please feel free to reach out to us at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you. MOTIVE ### 49. Real-Time Tracking and Easy Setup Elevate Our Operations **Rating:** 4.5/5.0 stars **Reviewed by:** ROBERT C. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Motive?** I like that Motive tracks our work vehicles in real time and provides a history. It's helpful because when I need to know exactly where a driver is, I don't have to call him anymore. I can simply check the app and relay that information to customers. Also, I found the initial setup of Motive very easy. We were able to handle it in-house without any experts. Our experience with Motive has been superb compared to our previous service with Verizon, where customer service was terrible. **What do you dislike about Motive?** Sometimes tracking is delayed in the 'History' tab. I would like to see in real time where my driver has been in any given moment. **What problems is Motive solving and how is that benefiting you?** I use Motive to monitor our work vehicles, helping with better delivery estimation. It tracks in real time and provides a history, so I don't need to call drivers for their location and can relay information to customers easily. **Official Response from Gary Smith:** > Thank you so much for your kind words Robert and for taking the time to share your experience with us! We are thrilled to hear about your great experience with Motive. We are committed to continuing to provide you with top-notch service. Your satisfaction is our highest priority, and we're here for anything you need. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. Looking forward to serving you again in the future! MOTIVE ### 50. Comprehensive Platform Streamlining Driver Management **Rating:** 4.0/5.0 stars **Reviewed by:** Ambarish C. | Supply Chain Manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Motive?** I use Motive as a manager to keep track of driver logs, HOS, safety, load audits, and events. It's fantastic how it centralizes everything in one cross-platform, from driver logs to safety events. The platform makes it easy to navigate logs and events for each driver and allows me to monitor drivers in real-time. I especially like knowing what the driver is doing when driving through the dash cam feature. This centralization helps ensure compliance and speeds up decision-making, ultimately saving time and enhancing overall safety. **What do you dislike about Motive?** One area that could be improved is handling the UDEs. The current system shows a large volume of UDEs across all locations, making it difficult to quickly find the ones relevant to my drivers. Adding better filters such as location, driver, or region would make it much easier and faster to manage them. Also, the initial setup was a little complicated at first, but once you get used to it, it feels a bit easier. **What problems is Motive solving and how is that benefiting you?** I use Motive to replace paper logs, making it easier to navigate driver logs and events. It centralizes information, aiding real-time monitoring and compliance, thus saving time and enhancing safety. **Official Response from Gary Smith:** > Thank you so much for your kind words Ambarish and for taking the time to share your experience with us! We are thrilled to hear about your great experience with Motive. We are committed to continuing to provide you with top-notch service. Your satisfaction is our highest priority, and we're here for anything you need. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. Looking forward to serving you again in the future! MOTIVE ## Motive Discussions - [What is Motive (Formerly KeepTruckin) used for?](https://www.g2.com/discussions/what-is-motive-formerly-keeptruckin-used-for) - 2 comments, 1 upvote - [Do you like being deceived and lied to?](https://www.g2.com/discussions/do-you-like-being-deceived-and-lied-to) - 2 comments, 1 upvote - [h](https://www.g2.com/discussions/motive-formerly-keeptruckin-h) - 1 comment, 1 upvote - [When do you expect to have the Canadian Rules and Regulations out and running?](https://www.g2.com/discussions/when-do-you-expect-to-have-the-canadian-rules-and-regulations-out-and-running) - 2 comments, 1 upvote - [2021 Freightliner installation](https://www.g2.com/discussions/42936-2021-freightliner-installation) - 1 comment, 1 upvote - [View Motive pricing details and edition comparison](https://www.g2.com/products/motive-technologies/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-20+07%3A30%3A22+-0500&secure%5Bsession_id%5D=df2ab5fe-af74-4d0b-a3f7-660c43524fa6&secure%5Btoken%5D=d4a203eec9835c4030f3f0ec5012ff0d64159b8a331593764cec852e7e7b899c&format=llm_user) ## Motive Integrations - [Alvys](https://www.g2.com/products/alvys/reviews) - [Axon](https://www.g2.com/products/axon/reviews) - [AXON Platform](https://www.g2.com/products/greenwave-systems-axon-platform/reviews) - [Axon Trucking Software](https://www.g2.com/products/axon-trucking-software/reviews) - [B2W Maintain](https://www.g2.com/products/b2w-maintain/reviews) - [CloudTrucks](https://www.g2.com/products/cloudtrucks/reviews) - [Coast](https://www.g2.com/products/coast-2025-05-06/reviews) - [DAISY](https://www.g2.com/products/daisy/reviews) - [Descartes MacroPoint](https://www.g2.com/products/descartes-macropoint/reviews) - [Fleetio](https://www.g2.com/products/fleetio/reviews) - [Fleet Maintenance Pro](https://www.g2.com/products/fleet-maintenance-pro/reviews) - [Fleetsoft](https://www.g2.com/products/fleetsoft/reviews) - [Fleetworthy Weigh Station Bypass](https://www.g2.com/products/fleetworthy-weigh-station-bypass/reviews) - [FourKites](https://www.g2.com/products/fourkites/reviews) - [FuelTax](https://www.g2.com/products/fueltax/reviews) - [Fullbay](https://www.g2.com/products/fullbay/reviews) - [Goods Transport System (GTS)](https://www.g2.com/products/goods-transport-system-gts/reviews) - [Google Maps Platform](https://www.g2.com/products/google-maps-platform/reviews) - [Google Sheets for Confluence - Workspace Connector](https://www.g2.com/products/google-sheets-for-confluence-workspace-connector/reviews) - [Haul-IT](https://www.g2.com/products/haul-it/reviews) - [HCSS](https://www.g2.com/products/hcss/reviews) - [HIghways.io](https://www.g2.com/products/highways-io/reviews) - [HOS247 ELD Logbook](https://www.g2.com/products/hos247-eld-logbook/reviews) - [INFINITI Fleet Safety Training](https://www.g2.com/products/infiniti-fleet-safety-training/reviews) - [LoadMaster](https://www.g2.com/products/loadmaster/reviews) - [Looker](https://www.g2.com/products/looker/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews) - [Microsoft OneDrive for Business](https://www.g2.com/products/microsoft-onedrive-for-business/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [Microsoft SharePoint](https://www.g2.com/products/microsoft-sharepoint/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [monday Work Management](https://www.g2.com/products/monday-com/reviews) - [Netradyne](https://www.g2.com/products/netradyne/reviews) - [Odoo ERP](https://www.g2.com/products/odoo-odoo-erp/reviews) - [ORBCOMM](https://www.g2.com/products/orbcomm/reviews) - [OrgWiki](https://www.g2.com/products/orgwiki/reviews) - [PCS](https://www.g2.com/products/pcs-solutions-pcs/reviews) - [Penske](https://www.g2.com/products/penske/reviews) - [Platform Science Connected Vehicle Platform](https://www.g2.com/products/platform-science-connected-vehicle-platform/reviews) - [PortPro](https://www.g2.com/products/portpro/reviews) - [PrePass](https://www.g2.com/products/prepass/reviews) - [project44](https://www.g2.com/products/project44/reviews) - [ProMiles XF](https://www.g2.com/products/promiles-xf/reviews) - [Prophecy](https://www.g2.com/products/prophecy-prophecy/reviews) - [Prophesy Dispatch, a Körber product](https://www.g2.com/products/prophesy-dispatch-a-korber-product/reviews) - [Quintiq Logistics Planning](https://www.g2.com/products/quintiq-logistics-planning/reviews) - [Relay.app](https://www.g2.com/products/relay-app/reviews) - [Relay Network](https://www.g2.com/products/relay-network/reviews) - [SambaSafety](https://www.g2.com/products/sambasafety/reviews) - [Samsara](https://www.g2.com/products/samsara/reviews) - [SAP Business One](https://www.g2.com/products/sap-business-one/reviews) - [Slack Connector for Jira](https://www.g2.com/products/slack-connector-for-jira/reviews) - [SOTI MobiControl](https://www.g2.com/products/soti-mobicontrol/reviews) - [Swiftly](https://www.g2.com/products/swiftly/reviews) - [Tenstreet for Carriers](https://www.g2.com/products/tenstreet-for-carriers/reviews) - [TORO](https://www.g2.com/products/toro/reviews) - [Toro TMS](https://www.g2.com/products/toro-tms/reviews) - [Total Mail Converter Pro](https://www.g2.com/products/total-mail-converter-pro/reviews) - [Transflo](https://www.g2.com/products/transflo/reviews) - [Trimble Connect](https://www.g2.com/products/trimble-connect/reviews) - [Trimble TMS](https://www.g2.com/products/trimble-tms/reviews) - [Trimble TMT Fleet Maintenance (Formerly TMW Systems)](https://www.g2.com/products/trimble-tmt-fleet-maintenance-formerly-tmw-systems/reviews) - [Trinium-TMS](https://www.g2.com/products/trinium-tms/reviews) - [Trucker Tools](https://www.g2.com/products/trucker-tools/reviews) - [Truckpedia TMS](https://www.g2.com/products/truckpedia-tms/reviews) - [Vektor TMS](https://www.g2.com/products/vektor-tms/reviews) - [WEX Fuel Cards & Fleet](https://www.g2.com/products/wex-fuel-cards-fleet/reviews) - [Whip Around](https://www.g2.com/products/whip-around-whip-around/reviews) - [Workday HCM](https://www.g2.com/products/workday-hcm/reviews) ## Motive Features **Vehicle Management** - Inventory - Fuel Management - Maintenance - Vehicle Tracking **Asset Definition** - Asset Register - Asset Tracking - Relationships - Asset Tracking - Costs - Asset Tracking **Records Management** - Dispatch records - Truck maintenance records - Driver pay records - Mileage reports - IFTA reports - Fuel management reports - Driver analytics **Reporting** - Expense reporting - Fuel reports - Vehicle reporting - Service costs **Vehicle Tracking** - Alerts - Locations - Fuel Consumption - Inventory - Geofencing **ELD Compliance** - Hours Logged - Preventive Maintenance - DVIR - Offline Access **Driver Management ** - Onboarding - Safety - Driver Tracking - Driver Behavior **Deliveries** - ETAs - Proof of delivery - Route Optimization **Asset Tracking** - Location - Asset Tracking - Status - Asset Tracking - History - Asset Tracking **Accounting** - Invoicing - Payroll - Accounts Receivable/Accounts Payable **Task Alerts** - Maintenance alerts - Mileage reminders - Notifications **Driver Tracking** - Alerts - Mileage - Performance - ETAs **Dashcam** - Automatic Incident Detection - Safety Score - Automated Footage Upload **Order Management** - Order processing **Planning** - Calendar - Maintenance priority - Scheduling **Analytics** - Vehicle Performance - Driver Performance - Cost **Agentic AI - Asset Tracking** - Natural Language Interaction **Analytics** - Vehicle Performance - Driver Performance - Costs **Routing and Dispatch** - Truck routing **Work Orders** - Approval and Rejection - Automatic service records - Shop communication - Inspection **Agentic AI - Fleet Tracking** - Proactive Assistance - Decision Making **Agentic AI - Fleet Management** - Proactive Assistance - Decision Making - Multi-step Planning - Collision Detection - Natural Language Interaction - Facial Recognition **Agentic AI - Trucking** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Generative AI - Fleet Management** - Text Summarization ## Top Motive Alternatives - [Samsara](https://www.g2.com/products/samsara/reviews) - 4.5/5.0 (3,946 reviews) - [Lytx](https://www.g2.com/products/lytx/reviews) - 4.3/5.0 (183 reviews) - [Geotab](https://www.g2.com/products/geotab/reviews) - 4.5/5.0 (177 reviews)