
I love using Moss | Spend smarter for expense management in my firm. The seamless process and clear explanations at every step make it easy to know what needs to be done. The software fits all our requirements perfectly. I particularly like the user interface and the step-by-step transition, as well as the different menu options and the functions they offer. The option to upload a receipt and the smart functions that read and pre-fill all input fields are especially beneficial. Review collected by and hosted on G2.com.
The mobile app is sometimes tough to work with. I faced problems when changing my phone, as the Moss app was linked to my previous device, it took me a long time to reset and get it registered on my new device. This delayed my reimbursement process. Review collected by and hosted on G2.com.
Thank you for sharing your experience with Moss. We are glad to hear that the overall expense management flow, smart receipt capture, and step by step guidance have worked well for your firm and helped simplify reimbursements and virtual card usage.
We also appreciate you highlighting the issue you experienced when changing devices. When a user no longer has access to their previous phone, logging into the Moss app on a new device requires Admin approval. If the user is the sole Admin, support assistance is needed to restore access. We understand this can be frustrating, and we recognise that the current process has room for improvement. This is something we are aware of and aim to give more attention to in the near future.
Thanks again for taking the time to share your feedback and for being part of the Moss community!