Katrin R.
KR
Katrin R.
Mid-Market (51-1000 emp.)
"Effortless Expense Management with Moss"
5/5
What do you like best about Moss | Spend smarter?

I really appreciate Moss | Spend smarter because it saves a lot of admin work and is very easy to use. The quick expense report feature is fantastic, and I've never had a payment issue. The interface is clear and intuitive, making it easy to upload receipts and enter information quickly. I like that it classifies expenses according to a system predefined by accounting. I find the availability of Apple Pay, a physical card, and easy online payment through the Moss app very useful. Plus, I can reveal credit card details in the app and even do my expense reports while traveling on my phone. The initial setup was very easy and overall, I very much like using Moss | Spend smarter. Review collected by and hosted on G2.com.

What do you dislike about Moss | Spend smarter?

nothing to dislike Review collected by and hosted on G2.com.

Response from Kimberly Groat of Moss | Spend smarter

Thank you for your feedback, Katrin. We’re pleased to hear that Moss is helping streamline expense management and reduce admin work for your team, especially with features like quick reporting and easy receipt handling.

If you ever have questions or would like to share more feedback, feel free to reach out at reviews@getmoss.com.

Verified User in Insurance
UI
Verified User in Insurance
Mid-Market (51-1000 emp.)
"Great Mobile Banking App"
5/5
What do you like best about Moss | Spend smarter?

I like that Moss is very easy to use and simple to navigate, and I also really like the mobile app. I can submit my invoices super fast, and it’s just as easy to create a claim for reimbursement. Review collected by and hosted on G2.com.

What do you dislike about Moss | Spend smarter?

Nothing that I would mention. It’s been a while since I’ve used such a great banking app. Review collected by and hosted on G2.com.

Response from Kimberly Groat of Moss | Spend smarter

Thank you for sharing this. We're glad the mobile app has made invoicing and reimbursements fast and simple, and that a dedicated company card has removed the need to use personal funds for work expenses.

If you ever have questions or would like to share more feedback, feel free to reach out at reviews@getmoss.com.

Chirag S.
CS
Chirag S.
Chief Financial Officer
Small-Business (50 or fewer emp.)
"Efficient Spend Management with Seamless Integration"
5/5
What do you like best about Moss | Spend smarter?

I find Moss | Spend smarter to be an all-in-one expense management platform that's really useful for issuing corporate credit cards, processing supplier invoices, and handling employee reimbursements. The ability to track receipts, automatically block cards if receipts aren't submitted, and easily attach receipts to expenses is fantastic. I appreciate how the AI and OCR technology is very strong, automatically recognizing similar suppliers and default cost centers, GL codes, and VAT rates. I like the integration with Airwallex for paying supplier invoices and the scheduling feature for invoice payments. The integration features are strong, too, like with Charlie HR for quick employee onboarding/offboarding, and the two-way integration with Xero works really well. It's great that the platform is very receptive to feedback and is continuously looking for ways to improve. This makes life much easier for a finance team, speeding up bookkeeping and establishing important control measures through approval flows and receipt captures. I also like the prepayments feature that automatically pushes journals into Xero and the ability to lock periods which prevents pushing historical invoices. Setting up Moss was straightforward and it was fully integrated within a week or two. Overall, it's an easy-to-use tool that's well integrated with my financial tools. Review collected by and hosted on G2.com.

What do you dislike about Moss | Spend smarter?

Not much, we were one of the first users in the UK. The budget and the procurement tool aren't really fit for purpose for our type of inventory business Review collected by and hosted on G2.com.

Response from Kimberly Groat of Moss | Spend smarter

Hi Chirag,

Thank you for taking the time to share such a comprehensive review. We’re really pleased to hear that Moss is delivering value across your finance workflows, from cards and reimbursements to supplier invoices and integrations.

We’re especially glad to hear that Moss is helping streamline bookkeeping and strengthen control across your processes.

Thank you again for your continued trust and for being part of the Moss community.

Charlotte P.
CP
Charlotte P.
Head of Finance
Mid-Market (51-1000 emp.)
"Fantastic solution for card spending"
4.5/5
What do you like best about Moss | Spend smarter?

We keep finding more use cases for the virtual cards.

We are using them for most of our software subscriptions, as well as providing them to staff for travel costs, or for any ad hoc purchases they need to make (eg training courses, staff entertainment). The virtual cards have been a great way for us to allow staff to pay for things directly without us losing control of spend as we can control the spending limits on every card, and see the spending in real time. The system also makes it very easy to spot and chase missing receipts. It's a world away from getting a credit card statement once a month and trying to hunt down receipts.

Our staff also love the system and find it easy to use.

The reimbursements system works exactly as we hoped it would - although since we are now using the virtual cards we are using the reimbursements less and less (except for mileage claims)

Onboarding was very quick and straightforward.

Finally, the cashback on the card spend is a great bonus and offsets quite a chunk of the Moss fees. Review collected by and hosted on G2.com.

What do you dislike about Moss | Spend smarter?

Not much to dislike, feedback from all the users in the business has been overwhelmingly positive.

The AI support bot is impressive some of the time, and generally it's not too hard to get through to a human via email support if you really need it, although once the AI bot decided to close down my case without telling me.

A couple of users have reported issues with their cards not working but these have been temporary and got resolved.

The Xero integration is pretty good, but there are always a few transactions that don't go across automatically and it's hard to understand why. Review collected by and hosted on G2.com.

Response from Kimberly Groat of Moss | Spend smarter

Thank you for taking the time to share such detailed feedback. We’re really pleased to hear how widely you’re using virtual cards across your business and that they’re helping you maintain control over spend while simplifying day-to-day processes.

It’s great to know that features like real-time visibility, receipt tracking are delivering value for your team, and that onboarding was smooth and straightforward.

We also appreciate your honest feedback on areas like AI support, card issues, and the Xero integration. Insights like these are incredibly helpful as we continue to improve the overall experience.

If you’d like to share more detail on any of these points or discuss your setup further, feel free to reach out at reviews@getmoss.com.

Thanks again for your thoughtful review and for being part of the Moss community.

Buschra A.
BA
Buschra A.
Head of Finance & Admin
Small-Business (50 or fewer emp.)
"Effortless Spend Management with Reliable Features"
5/5
What do you like best about Moss | Spend smarter?

I like the easy-to-use interface and the very helpful support team, including the chat bot. The receipt reconciliation works incredibly well. I appreciate the ability to schedule payments, which helps manage cash flow. The invoice reader is reliable, and the card payment is secure. The initial setup was very simple. Review collected by and hosted on G2.com.

What do you dislike about Moss | Spend smarter?

It rarely detects the VAT rate from receipts/invoices. I cannot see historic card activity when a card is transferred. I cannot restrict merchant use for Merchant cards, which should be obvious. It would be great to be able to submit reimbursement on behalf of someone else as an admin. Review collected by and hosted on G2.com.

Response from Kimberly Groat of Moss | Spend smarter

Thank you for taking the time to share such detailed feedback. We’re really pleased to hear that Moss is helping streamline your spend management and that features like receipt reconciliation, payment scheduling, and the invoice reader are delivering value for your team.

We also appreciate your thoughtful feedback on areas where the product could be improved, from VAT detection to card visibility and admin workflows. This kind of input is incredibly valuable as we continue to evolve the platform.

I’ll be reaching out to you directly to follow up on these points and, if you’re open to it, connect you with our product team to explore them in more detail.

In the meantime, if you’d like to share anything further, feel free to reach out at reviews@getmoss.com.

Michelle B.
MB
Michelle B.
Regional Operations Manager
Enterprise (> 1000 emp.)
"Fast Claim Payouts and an Easy-to-Use Card"
4.5/5
What do you like best about Moss | Spend smarter?

from submitting claim its paid within 2days most times, using the card to purchase is also very simple and easy to use Review collected by and hosted on G2.com.

What do you dislike about Moss | Spend smarter?

there nis nothing i do not like about Moss Review collected by and hosted on G2.com.

Response from Kimberly Groat of Moss | Spend smarter

Thank you for your feedback, Michelle.

It's great to hear claims are being paid out quickly and that the card is straightforward to use day to day.

If you ever have questions or would like to share more feedback, feel free to reach out at reviews@getmoss.com.

Tobias d.
TD
Tobias d.
Customer Success Manager
Small-Business (50 or fewer emp.)
"Super easy to use and saves a lot of time"
5/5
What do you like best about Moss | Spend smarter?

Super easy to use, saves a lot of time. Review collected by and hosted on G2.com.

What do you dislike about Moss | Spend smarter?

So far, there have been no situations in which there were problems. Review collected by and hosted on G2.com.

Response from Kimberly Groat of Moss | Spend smarter

Thank you Tobias, for the feedback. It's great to hear that receipt submission and virtual cards are making the billing process easier and saving your team time.

If you ever have questions or would like to share more feedback, feel free to reach out at reviews@getmoss.com.

Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)
"Fast, easy receipt upload & great for teams"
5/5
What do you like best about Moss | Spend smarter?

The quick and easy uploading of receipts - even on the go, as well as the good assignment of receipt numbers, etc. Review collected by and hosted on G2.com.

What do you dislike about Moss | Spend smarter?

There is little negative to say. Sometimes Moss does not assign the correct company directly to the expense, for example, when you buy something at a restaurant, the DB appears, but you can easily and quickly select the correct expense location yourself via a drop-down menu. Review collected by and hosted on G2.com.

Response from Kimberly Groat of Moss | Spend smarter

Thank you very much for your detailed feedback. We are pleased that the quick receipt upload and the clear assignment within the team are working so well. We will gladly pass on the suggestion regarding automatic company assignment for restaurant receipts to our product team.

If you have any questions or would like to share further feedback, you can contact us at any time at reviews@getmoss.com.

Artur K.
AK
Artur K.
People Capability Coach
Enterprise (> 1000 emp.)
"Easy, Fast Reimbursements Made Simple"
4.5/5
What do you like best about Moss | Spend smarter?

It’s easy and quick to use, and it makes submitting reimbursement requests much simpler. Review collected by and hosted on G2.com.

What do you dislike about Moss | Spend smarter?

The distance used for mileage is calculated automatically, but it isn’t always accurate. Review collected by and hosted on G2.com.

Response from Kimberly Groat of Moss | Spend smarter

Thank you for your feedback Artur. It's great to hear that submitting reimbursements and company card spend has been quick and simple for you. We appreciate the note on mileage distance accuracy, we'll make sure this reaches our product team.

If you ever have questions or would like to share more feedback, feel free to reach out at reviews@getmoss.com.

Verified User in Civic & Social Organization
EC
Verified User in Civic & Social Organization
Mid-Market (51-1000 emp.)
"Barges replaced: Manage and process flexible budgets and invoices centrally in Moss."
5/5
What do you like best about Moss | Spend smarter?

It has completely replaced cash registers and cash in our facilities. The educators can very easily manage and control their expenses.

The budget module is super flexible and easy to use. This way, many more employees can now directly keep track of their expenses.

Our accountant loves the option to book and pay all invoices through Moss. This way, everything is in one system and is reliably and standardized transferred to the accounting. Each invoice only needs to be handled once. Review collected by and hosted on G2.com.

What do you dislike about Moss | Spend smarter?

Our teams almost always work with dual leadership - that is, two educators jointly lead a team. Unfortunately, Moss does not understand this concept and forces us to designate one of the two as the team lead. There are work-arounds, but they could still improve on that. Review collected by and hosted on G2.com.

Response from Kimberly Groat of Moss | Spend smarter

Thank you for your thoughtful feedback. It’s great to hear that Moss is helping simplify your expense and card management, and that integrations like Google Pay and Apple Pay are working smoothly for your team.

We also appreciate your note on the mobile-first experience and how it translates to desktop use. This kind of input is valuable as we continue to improve usability across devices and has been shared with our product team.

If you ever have questions or would like to share more feedback, feel free to reach out at reviews@getmoss.com.