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Themis T.

Systems adminisrator

Small-Business (50 or fewer emp.)

8/19/2024

"Moosend review after 5 months of use"

4.5/5

What do you like best about Moosend?

tech support, they are very active and helpful Review collected by and hosted on G2.com.

What do you dislike about Moosend?

Some UI elements could be more visible (button and popup placement, mostly) Review collected by and hosted on G2.com.

Response from Eleni Kostopoulou of Moosend

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Thank you for sharing your experience with Moosend! We’re thrilled to hear that our support team has been helpful! We appreciate your feedback on the UI elements and will share this with our support team. Your insights are invaluable to us! ❤️🐮

AR

Verified User in Real Estate

Small-Business (50 or fewer emp.)

2/9/2024

"New Moosend user, very impressed"

5/5

What do you like best about Moosend?

I'm just setting up Moosend for the first time, and had a few questions for Customer Support. It was refresing to get a response quickly. I had two issues that needed resolution, and they made sure their response addressed both of them. Impressive. Review collected by and hosted on G2.com.

What do you dislike about Moosend?

There are some videos to coach you through the setup process, but they're outdated. You could look for the UI differences and work your way through the setup, or you could look through their documentation, which is more updated.

Time for some new videos for those who are visual learners! Review collected by and hosted on G2.com.

Response from Eleni Kostopoulou of Moosend

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Thank you for your wonderful review! We're delighted to hear that our Customer Support team was able to assist you quickly and effectively. We appreciate your feedback about the setup videos and will work on updating them for a better experience as soon as possible. It's great to know that Moosend is helping you bring your new email list to life. We're committed to providing robust and cost-effective solutions with excellent support. ❤️🐮

NK

Navamey K.

Asst Contracting Manager

Small-Business (50 or fewer emp.)

7/2/2024

"Quick & Easy Campaigning"

5/5

What do you like best about Moosend?

Easy to use and does not need highly skilled staff to do. The analytics is good and gives clear reports. Invalid Emails can be easily sorted. Review collected by and hosted on G2.com.

What do you dislike about Moosend?

I am yet to figure out how the unsubscribe button works Review collected by and hosted on G2.com.

Response from Eleni Kostopoulou of Moosend

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Thank you for your feedback! We’re glad you find Moosend easy to use with clear analytics! Please reach out to our lovely support team to help you with the unsubscribe button, they're always eager to support you! ❤️🐮

NB

Nandhini B.

Mid-Market (51-1000 emp.)

3/20/2024

"Moosend Email Marketing"

4.5/5

What do you like best about Moosend?

It has many features like subject line A/B testing which is useful for advertsing.Drag and Drop newsletter editor is useful and setting it up fastly. Countdown Timers helps users to convert easier and in a most efficient way Review collected by and hosted on G2.com.

What do you dislike about Moosend?

Pricing is higher for 500 subscribers and when we scale up pricing is much higher. Customer support reverts very lately hinders the performance of the implementation. Integration is not seamless with the website. Review collected by and hosted on G2.com.

Response from Eleni Kostopoulou of Moosend

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Thank you for your insightful review! We're glad to hear that you find our features like subject line A/B testing, the drag-and-drop editor, and countdown timers helpful for your email marketing needs. We appreciate your feedback on pricing, customer support, and integration, and we'll work on improving these aspects. It's great to know that Moosend is helping you automate campaigns and reach your users at the right time. ❤️🐮

VA

Vaishnavi A.

Marketing Executive

Mid-Market (51-1000 emp.)

12/12/2023

"Moosend: An Effecient Email Marketing Solution"

4/5

What do you like best about Moosend?

Moosend has truly impressed me with its efficient features and user-friendly interface. The drag-and-drop editor and powerful automation tools have greatly improved our email marketing campaigns. It tracks and analyzes performance through detailed reports and refine our strategies for better results. It has the excellent customer support team ensuring a smooth experience for our marketing team. Overall, Moosend is a reliable and effective solution for our email marketing needs. Review collected by and hosted on G2.com.

What do you dislike about Moosend?

I've had a positive experience using Moosend for my email marketing needs, but like any platform, there are areas for improvement. I've encountered delays in customer support response sometimes, and it would be great if the response can be more faster in resolving queries. The reporting and analytics tools can also be more enhanced for a better in-depth insights. Review collected by and hosted on G2.com.

What problems is Moosend solving and how is that benefiting you?

Moosend is a user-friendly platform for an efficient email marketing solution. Its features have streamlined our email campaigns, making them more efficient and effective. The automation tools in Moosend has reduced manual efforts, allowing us to focus on strategy and content creation. With Moosend, we've experienced an increase in customer engagement, better tracking of campaign performance, and ultimately, a positive impact on our business results. Review collected by and hosted on G2.com.

Response from Eleni Kostopoulou of Moosend

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Thrilled to hear that Moosend has been an efficient email marketing solution for you! We're delighted you appreciate the user-friendly interface, drag-and-drop editor, and powerful automation tools. Your feedback on customer support response times and analytics tools is valuable, and we're committed to continuous improvement. Thanks for choosing Moosend to enhance your email marketing campaigns! ❤️🐮

JM

Jageshwar M.

Mid-Market (51-1000 emp.)

12/8/2023

"A Must Have for Easy Email Marketing😍"

5/5

What do you like best about Moosend?

Moosend is its user-friendly interface. The platform makes it remarkably easy to navigate and create effective email campaigns. The simplicity of the design doesn't compromise on powerful features, allowing me to efficiently manage my email marketing tasks without a steep learning curve. It's a practical and effective solution for my agency's needs. Review collected by and hosted on G2.com.

What do you dislike about Moosend?

While Moosend generally meets my email marketing needs, one aspect that could be improved is the template customization options. I find that having more flexibility in design customization would enhance the platform's overall user experience. Review collected by and hosted on G2.com.

What problems is Moosend solving and how is that benefiting you?

Moosend has effectively addressed several challenges in my email marketing efforts. Firstly, it streamlines the campaign creation process with its intuitive interface, saving me valuable time and ensuring a more efficient workflow. The platform's robust analytics provide valuable insights, enabling me to optimize campaigns for better engagement and results. Moosend's automation features have significantly improved the precision of targeted communication, enhancing overall campaign effectiveness. In essence, Moosend's solutions have not only simplified my email marketing tasks but also contributed to improved performance and client satisfaction. Review collected by and hosted on G2.com.

Response from Eleni Kostopoulou of Moosend

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Thrilled to hear Moosend is a must-have for your easy email marketing! The user-friendly interface and powerful features are our pride. Your feedback on template customization is valuable, and we're always working to enhance your experience. Thanks for being part of the Moosend family! ❤️🐮"

AK

Amit K.

Enterprise (> 1000 emp.)

12/22/2023

"Best Email marketing platform"

5/5

What do you like best about Moosend?

Moosend is really easy to undersatnd, there are no complexities. I don't have any technical background due to which I face issues with few mailing platform but Moosend has solved this problem it is really easy to navigate and use the platform effectively. It also offers various email templates, I can easily create professional and designed mails without extensive designing skills. Review collected by and hosted on G2.com.

What do you dislike about Moosend?

There's nothing to dislike about in Moosend though there are only limited options available in the basic plan. Rest everything is upto the mark. Review collected by and hosted on G2.com.

What problems is Moosend solving and how is that benefiting you?

Without technical background it's difficult to understand mail platforms and creation of designed mails is bit challenging but with Moosend everything is possible with one click of the mouse one can easily create designed mail, email automation process. Furthermore it includes monitoring and analytics tools which helps to track the performance of mail campaigns easily. Review collected by and hosted on G2.com.

Response from Eleni Kostopoulou of Moosend

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Thanks so much for your detailed feedback! 🐮❤️ We're very glad you're finding it easy to use and learn.

If you ever want to share more feedback please feel free to reach out to letusknow@moosend.com.

Happy emailing!

☁D

☁️Vignesh D.

Salesforce Marketing Cloud Consultant

Enterprise (> 1000 emp.)

11/28/2023

"Moosend - The Genuine SaaS Tool"

4/5

What do you like best about Moosend?

Moosend is value for money and most of the advanced features are available in the base packages.

The tools for segmentation and marketing automation are excellent. I could simply set up automations with workflow templates.

Everything in the tool is simple to use and pick up quickly. It makes the users to use it frequently.

Reaching support representatives using live chat is very simple. In my experience, responses are rather prompt and have been useful in answering my questions.

The reports include information on email clients and devices, a click heatmap, and geolocation data. They are comprehensive and well-organized.

Linking the website/Cloud platforms to receive comprehensive campaign tracking is a much-needed and helpful one. Source data can be fetched from any other CRM or cloud platform through simple integration steps.

Moosend offers a range of connections and industry-specific solutions that make it easier to import the data into the system.

The creation of landing sites, cloud pages, personalized emails, and other associated blocks is quite easy, and there are plenty of support papers accessible to assist with the new solution's implementation. Review collected by and hosted on G2.com.

What do you dislike about Moosend?

No CRM on its own.

Lack of community groups to get more updates about the product and learning.

Limited templates for email creation when compared to other Email Marketers.

Lack of default integration with products like litmus to check the mobile and desktop responsive emails. Review collected by and hosted on G2.com.

What problems is Moosend solving and how is that benefiting you?

Our Email marketing team and demand creation departments now depend heavily on Moosend. Our team has discovered that adding subscription forms and launching RSS campaigns is simple and saves time and effort thanks to the plugin's easy-to-use interface and seamless WordPress integration. It allows us to watch subscriber behavior and optimize their campaigns by keeping an eye on email opens and clicks.

For us, the capability to design aesthetically pleasing landing pages with lead capture forms has proven to be an asset. Review collected by and hosted on G2.com.

Response from Eleni Kostopoulou of Moosend

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Thanks a ton for sharing such a detailed review! ❤️🐮 We're thrilled to hear you're finding great value in Moosend.

It's fantastic that you appreciate the advanced features available in the base packages, the simplicity of use, and the effectiveness of segmentation and marketing automation tools. We're glad to be a reliable solution for your email marketing needs, and it's heartening to know that the support team has been prompt and helpful.

Your insights into the comprehensive reports, integration capabilities, and the ease of creating landing pages are truly appreciated. We're always looking to improve, and your feedback is invaluable.

Regarding your concerns, there is a Facebook community group were users exchange information, and we're actively exploring ways to enhance it. Our team is also working on expanding the template library and exploring default integrations.

It's wonderful to hear that Moosend has become an integral part of your email marketing and demand creation efforts, making tasks simpler and more efficient. We're committed to continuously improving our platform to better serve your needs.

Thanks again for your insights, and we look forward to supporting your marketing endeavors!

AD

Augusto D.

Senior Project Manager

Mid-Market (51-1000 emp.)

10/24/2023

"Moosend brings marketing campaigns closer to everyone"

5/5

What do you like best about Moosend?

Its no code campaign builder. It is a platform that with minimal to null developer time is needed to start sending campaigns. It is user friendly and very intuitive. It allows to have AB testing, personalization, segmentation, landing pages and form, all in one place!

Customer support is spot on, they will work to solve your issue very fast. Review collected by and hosted on G2.com.

What do you dislike about Moosend?

I felt that forms where a little limited in their designs, and there wasn't an option to create a form from scratch, with no previous layout. Review collected by and hosted on G2.com.

Response from Eleni Kostopoulou of Moosend

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Thank you for sharing your experience with Moosend! ❤️🐮

It's great to hear that you find the platform user-friendly and intuitive, and that it provides a range of features to help with email marketing campaigns. The no-code campaign builder, AB testing, personalization, segmentation, landing pages, and forms are all valuable tools that can help businesses improve their email marketing efforts.

Regarding our forms feature, I can see how having limited form designs could be frustrating, but our Product team is working on enhancing them! However, our support team is always available to offer assistance and guidance.

Thank you for recommending Moosend to others!

SD

Sheik D.

Email Marketing Specialist

Mid-Market (51-1000 emp.)

12/21/2023

"Best of moosend"

5/5

What do you like best about Moosend?

This feature appears to be easy, but it is more effective when utilised in communication. Personalisation is the best and foremost feature that helps us to raise the relevancy of the communication, which results in increased campaign performance and better income. The platform assists us in completing the assignment as soon as possible with the great UI. Review collected by and hosted on G2.com.

What do you dislike about Moosend?

As the world moves towards AI, I recommend using the AI feature as much as possible to eliminate micro or repetitive work, which results in easy to use and user friendly with the help of AI. Review collected by and hosted on G2.com.

Response from Eleni Kostopoulou of Moosend

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Thanks os much for you detailed feedback! ❤️🐮 We're super excited that Moosend has helped raise your revenue! That's exactly what we want to hear!

You'll also be glad to know that we've already released our Beta version of the AI Generator! 🥳 Make sure you check it out.