--- title: Moosend Reviews meta\_title: 'Moosend Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 745 reviews by the users' company size, role or industry to find out how Moosend works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 745 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- ### Moosend Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users love the **ease of use** of Moosend, making email marketing straightforward and accessible for beginners. [(24 mentions)](https://www.g2.com/products/moosend/reviews?filters%5Bsentiment_snippet%5D=1257199&qs=pros-and-cons#reviews) Users love the **easy creation of campaigns** in Moosend, enabling great results without design skills or complexity. [(13 mentions)](https://www.g2.com/products/moosend/reviews?filters%5Bsentiment_snippet%5D=1257034&qs=pros-and-cons#reviews) Users appreciate the **solid and immediate customer support** from Moosend, enhancing their experience and learning curve. [(12 mentions)](https://www.g2.com/products/moosend/reviews?filters%5Bsentiment_snippet%5D=1256714&qs=pros-and-cons#reviews) Users appreciate the **user-friendly email templates** of Moosend, enabling easy creation of professional campaigns with minimal effort. [(12 mentions)](https://www.g2.com/products/moosend/reviews?filters%5Bsentiment_snippet%5D=1256410&qs=pros-and-cons#reviews) Users love the **user-friendly interface** of Moosend, making their newsletter management seamless and enjoyable. [(12 mentions)](https://www.g2.com/products/moosend/reviews?filters%5Bsentiment_snippet%5D=1256860&qs=pros-and-cons#reviews) Users find **limited templates** in Moosend, wishing for more variety and modern aesthetics to enhance their designs. [(5 mentions)](https://www.g2.com/products/moosend/reviews?filters%5Bsentiment_snippet%5D=1256364&qs=pros-and-cons#reviews) Users note a **lack of features** in Moosend, particularly in customizability and image management options. [(5 mentions)](https://www.g2.com/products/moosend/reviews?filters%5Bsentiment_snippet%5D=1256148&qs=pros-and-cons#reviews) Users experience **poor customer support** , particularly with unhelpful email responses that can be condescending to new users. [(5 mentions)](https://www.g2.com/products/moosend/reviews?filters%5Bsentiment_snippet%5D=1256897&qs=pros-and-cons#reviews) Users find the **learning curve steep** for Moosend, requiring time to fully utilize its advanced features. [(4 mentions)](https://www.g2.com/products/moosend/reviews?filters%5Bsentiment_snippet%5D=1256326&qs=pros-and-cons#reviews) Users note the **limited features** in Moosend, especially regarding templates and advanced functionalities compared to competitors. [(4 mentions)](https://www.g2.com/products/moosend/reviews?filters%5Bsentiment_snippet%5D=1256795&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Moosend ##### 1. Ease of Use Users love the **ease of use** of Moosend, making email marketing straightforward and accessible for beginners. [ See 24 mentions ](https://www.g2.com/products/moosend/reviews?filters%5Bsentiment_snippet%5D=1257199&qs=pros-and-cons#reviews) See Related User Reviews ![Bhavesh O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bhavesh O.") BO Bhavesh O. 4.5/5 "Simplifies Email Marketing with Powerful Automation" What do you like about Moosend? I like Moosend's simplicity and automation. The drag-and-drop editor makes creating emails quick, and the workflow automation lets me set campaigns on ![Ali R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ali R.") AR Ali R. Small-Business (50 or fewer emp.) 4.0/5 "Email Marketing Specialist" What do you like about Moosend? Ease of segmentation and campaigns drag n drop feature ##### 2. Easy Creation Users love the **easy creation of campaigns** in Moosend, enabling great results without design skills or complexity. [ See 13 mentions ](https://www.g2.com/products/moosend/reviews?filters%5Bsentiment_snippet%5D=1257034&qs=pros-and-cons#reviews) See Related User Reviews DB Devadas B. Small-Business (50 or fewer emp.) 3.5/5 "Polished Email Templates and Practical Reporting, but Pricing Feels Unpredictable" What do you like about Moosend? The email templates look clean and professional, and even with minimal editing it’s easy to create great-looking campaigns without any design skills. ![Bhavesh O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bhavesh O.") BO Bhavesh O. 4.5/5 "Simplifies Email Marketing with Powerful Automation" What do you like about Moosend? I like Moosend's simplicity and automation. The drag-and-drop editor makes creating emails quick, and the workflow automation lets me set campaigns on ##### 3. Customer Support Users appreciate the **solid and immediate customer support** from Moosend, enhancing their experience and learning curve. [ See 12 mentions ](https://www.g2.com/products/moosend/reviews?filters%5Bsentiment_snippet%5D=1256714&qs=pros-and-cons#reviews) See Related User Reviews ![Melo W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Melo W.") MW Melo W. Small-Business (50 or fewer emp.) 5.0/5 "Exceedingly Prompt, Helpful Staff Who Truly Understand" What do you like about Moosend? when communicating with the staff they certainly understand me & are exceedingly prompt & helpful ![Pam F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pam F.") PF Pam F. Small-Business (50 or fewer emp.) 4.5/5 "Excellent, Professional Customer Service with Prompt, Helpful Responses" What do you like about Moosend? As a trial user, I found their promptness and customer service to be excellent, informative, and very helpful. I really appreciate the professional an ##### 4. Email Marketing Users appreciate the **user-friendly email templates** of Moosend, enabling easy creation of professional campaigns with minimal effort. [ See 12 mentions ](https://www.g2.com/products/moosend/reviews?filters%5Bsentiment_snippet%5D=1256410&qs=pros-and-cons#reviews) See Related User Reviews DB Devadas B. Small-Business (50 or fewer emp.) 3.5/5 "Polished Email Templates and Practical Reporting, but Pricing Feels Unpredictable" What do you like about Moosend? The email templates look clean and professional, and even with minimal editing it’s easy to create great-looking campaigns without any design skills. ![Bhavesh O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bhavesh O.") BO Bhavesh O. 4.5/5 "Simplifies Email Marketing with Powerful Automation" What do you like about Moosend? I like Moosend's simplicity and automation. The drag-and-drop editor makes creating emails quick, and the workflow automation lets me set campaigns on ##### 5. User-Friendly Interface Users love the **user-friendly interface** of Moosend, making their newsletter management seamless and enjoyable. [ See 12 mentions ](https://www.g2.com/products/moosend/reviews?filters%5Bsentiment_snippet%5D=1256860&qs=pros-and-cons#reviews) See Related User Reviews ![Theo P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Theo P.") TP Theo P. Enterprise (\> 1000 emp.) 5.0/5 "So Easy, It Feels Like Cheating" What do you like about Moosend? Moosend is one of those tools that makes you wonder, “Why did I ever stress about email marketing?” It’s super easy to use—seriously, if you can drag KJ Ken J. Small-Business (50 or fewer emp.) 5.0/5 "Moosend - it does exactly what it should," What do you like about Moosend? I've been a Moosend account holder for years... and the thing I love best about it is that it always does exactly what I expect it to do. The UI is cl ### 5 Cons or Disadvantages of Moosend ##### 1. Limited Templates Users find **limited templates** in Moosend, wishing for more variety and modern aesthetics to enhance their designs. [ See 5 mentions ](https://www.g2.com/products/moosend/reviews?filters%5Bsentiment_snippet%5D=1256364&qs=pros-and-cons#reviews) See Related User Reviews ![Bhavesh O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bhavesh O.") BO Bhavesh O. 4.5/5 "Simplifies Email Marketing with Powerful Automation" What do you dislike about Moosend? Moosend is great, but sometimes its reporting can feel a bit basic compared to competitors, and advanced segmentation could be more flexible. A few te ![Mira S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mira S.") MS Mira S. Small-Business (50 or fewer emp.) 4.5/5 "Smooth, easy, efficient, but not always aesthetic!" What do you dislike about Moosend? I don't love the pre-set templates...I wish there were more, I wish they were a bit cuter and modern and more aesthetic. ##### 2. Missing Features Users note a **lack of features** in Moosend, particularly in customizability and image management options. [ See 5 mentions ](https://www.g2.com/products/moosend/reviews?filters%5Bsentiment_snippet%5D=1256148&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "The most affordable alternative to Mailchimp I could find without making major sacrifices to service" What do you dislike about Moosend? Moosend is a great service, but it does lack variety and customizability for the premade themes for things such as landing pages and website pop-ups. ![Nikos H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nikos H.") NH Nikos H. Small-Business (50 or fewer emp.) 5.0/5 "Moosend has been a breeze" What do you dislike about Moosend? Sending a test campaign doesn't include the variables you set up so I needed to manually create a test audience to test if my variables worked properl ##### 3. Poor Customer Support Users experience **poor customer support** , particularly with unhelpful email responses that can be condescending to new users. [ See 5 mentions ](https://www.g2.com/products/moosend/reviews?filters%5Bsentiment_snippet%5D=1256897&qs=pros-and-cons#reviews) See Related User Reviews ![Melo W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Melo W.") MW Melo W. Small-Business (50 or fewer emp.) 5.0/5 "Exceedingly Prompt, Helpful Staff Who Truly Understand" What do you dislike about Moosend? The only things that I don't really like about it , are that sometimes the way in which the text is written in the help pages is not written clearly i ![Thomas H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Thomas H.") TH Thomas H. Small-Business (50 or fewer emp.) 5.0/5 "Great app for the price, support and features" What do you dislike about Moosend? Sometimes support is overwhelmed, but eventually we get there in a timely fashion ##### 4. Learning Curve Users find the **learning curve steep** for Moosend, requiring time to fully utilize its advanced features. [ See 4 mentions ](https://www.g2.com/products/moosend/reviews?filters%5Bsentiment_snippet%5D=1256326&qs=pros-and-cons#reviews) See Related User Reviews ![Anastacia H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anastacia H.") AH Anastacia H. Small-Business (50 or fewer emp.) 5.0/5 "The BEST Email Marketing Tool That Won't Break The Bank" What do you dislike about Moosend? Look, no tool is perfect, and I always keep it real with my community. Some of the more advanced features might take a bit of time to discover - they' ![Jessica C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jessica C.") JC Jessica C. Small-Business (50 or fewer emp.) 5.0/5 "Moosend has been a very helpful tool in marketing to our direct audience." What do you dislike about Moosend? Learning to authenticate the emails and use the email templates was tricky at first. There is definitely a small learning curve, but once you get past ##### 5. Limited Features Users note the **limited features** in Moosend, especially regarding templates and advanced functionalities compared to competitors. [ See 4 mentions ](https://www.g2.com/products/moosend/reviews?filters%5Bsentiment_snippet%5D=1256795&qs=pros-and-cons#reviews) See Related User Reviews ![Bhavesh O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bhavesh O.") BO Bhavesh O. 4.5/5 "Simplifies Email Marketing with Powerful Automation" What do you dislike about Moosend? Moosend is great, but sometimes its reporting can feel a bit basic compared to competitors, and advanced segmentation could be more flexible. A few te ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "The most affordable alternative to Mailchimp I could find without making major sacrifices to service" What do you dislike about Moosend? Moosend is a great service, but it does lack variety and customizability for the premade themes for things such as landing pages and website pop-ups. ![Nikos H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nikos H.") NH Nikos H. Co-Founder - Head of Sales Small-Business (50 or fewer emp.) 1/16/2025 "Moosend has been a breeze" 5/5 What do you like best about Moosend? I enjoyed setting up Moosend, it was very easy to use even without previous experience with email marketing software. I was able to set up my list, create segments, and send my first campaign in just a couple of hours. Review collected by and hosted on G2.com. What do you dislike about Moosend? Sending a test campaign doesn't include the variables you set up so I needed to manually create a test audience to test if my variables worked properly. Review collected by and hosted on G2.com. What problems is Moosend solving and how is that benefiting you? We wanted to engage our existing clients in an efficient but personalized way. The template builder helps our company look good while doing so! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Elizabeth H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Elizabeth H.") EH Elizabeth H. Licensed Acupuncturist Small-Business (50 or fewer emp.) 11/26/2024 "Game Changer" 5/5 What do you like best about Moosend? I love how easy it is to make a professional looking newsletter. They have great templates. I thought I wanted to make my own in Canva. That was an inexpensive option, and it showed. With Moosend, I can easily link to my website. I had some trouble initially setting up so my newsletter would not wither in Spam folders. Their customer service was top notch. Review collected by and hosted on G2.com. What do you dislike about Moosend? It takes a lot of steps to get set up as a legitimate newsletter. Customer support was great. Review collected by and hosted on G2.com. What problems is Moosend solving and how is that benefiting you? I can now send beautiful newsletters with ease. I think my earlier attempts looked like stick figures drawn in crayon. It takes away the sting of having to manually unsubscribe recipients. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Mira S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mira S.") MS Mira S. Consultant, Facilitator, Community Curator Small-Business (50 or fewer emp.) 2/5/2025 "Smooth, easy, efficient, but not always aesthetic!" 4.5/5 What do you like best about Moosend? I love that Moosend is intuitive to use, easy and clean looking. I find it organized well on the site, as a pretty tech-illiterate person, to find each part I need, add sections to email templates, and integrate the various features and mailing lists. Review collected by and hosted on G2.com. What do you dislike about Moosend? I don't love the pre-set templates...I wish there were more, I wish they were a bit cuter and modern and more aesthetic. Review collected by and hosted on G2.com. What problems is Moosend solving and how is that benefiting you? Supporting me in easefully reaching my 1000 person mailing list! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Ashna B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ashna B.") AB Ashna B. Account Executive Small-Business (50 or fewer emp.) 8/31/2024 "Easy to use, very affordable if you're just starting out" 4.5/5 What do you like best about Moosend? Very generous free trial period (30 days), with no branding on emails. Affordable rates even if you're just experimenting. No limit on landing pages and sign-up forms. VERY responsive online support, all my queries have been immediately resolved, which is very important since I'm just starting out. Highly customisable templates, landing pages, and email lists. Really like the soft double opt-in option. Automations are available even on their basic plan! Review collected by and hosted on G2.com. What do you dislike about Moosend? The email editor can be a little difficult to use, when entering numeric values or changing font styles. If you've created your own template and are applying it to an email, it's a little difficult to make changes to the layout. Would be good if there was a "Subscription preferences" option - right now there's only an Unsubscribe. Unsubscribe links aren't included by default in the footer - could be in violation of compliance if you forget to add it manually. Review collected by and hosted on G2.com. What problems is Moosend solving and how is that benefiting you? Helping me start out with email marketing. A lot of support was provided for things like verifying sender ID to ensure emails don't land up in junk, which I was completely new to. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite CB Curtis B. VP Marketing Small-Business (50 or fewer emp.) 11/18/2024 "Very pleased with the Support Provided by Moosend Staff and the Quality of the Services They Provide" 5/5 What do you like best about Moosend? I'm extremely pleased with the support I received from Moosend staff. They were knowledgeable, professional and definitely went the extra mile to help me. I recommend them without reservation. Support was available at all steps, including creating an account, understanding the interface, using the editor and templates, and finally creating a campaign. The reports are excellent. Review collected by and hosted on G2.com. What do you dislike about Moosend? There is very little to dislike that I can think of. Review collected by and hosted on G2.com. What problems is Moosend solving and how is that benefiting you? The greatest benefit for me was the personalized advice they offered on ways to ensure emails reached the Primary inbox of recipients. The result was a greater than expected response rate from subscribers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite RS Rod S. Owner Small-Business (50 or fewer emp.) 2/5/2025 "Great customer contact tool" 4.5/5 What do you like best about Moosend? I use Moosend to send newsletters to customers. It's quick, easy, and painless. Links let customers unsubscribe without any extra work on my part. Review collected by and hosted on G2.com. What do you dislike about Moosend? I would like a few improvements to the editor. It's usable, just not as streamlined as I would like. Review collected by and hosted on G2.com. What problems is Moosend solving and how is that benefiting you? Easy way to send emails to customers to tell them about sales, specials, etc. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Lanny & Allyson H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lanny & Allyson H.") LH Lanny & Allyson H. Co-owner Small-Business (50 or fewer emp.) 7/24/2024 "Moosend, a great alternative in mass emailing" 5/5 What do you like best about Moosend? Moosend has almost all of the same featured as its better know competitors, but is much more affordable for a small business. I've also been very impressed by their customer support. I was having a problem figuing out how to do something at 10 pm Eastern Time and submitted a ticked and was offered the option to chat in less than 10 minutes and had my question answered. Review collected by and hosted on G2.com. What do you dislike about Moosend? Moosend is obviously still growing and we have run into some strange issues with the editor and trying to design emails that have required us to close out and come back in. Review collected by and hosted on G2.com. What problems is Moosend solving and how is that benefiting you? We needed a more robust email marketing offering, but couldn't stomach the cost of some other other competitors given what we wanted to do with landing pages, sign-up forms, etc. We found Moosend gave us all the tools we needed, without having to pay for add-ons, at a reasonable price. It makes creating weekly emails easy and quick. We also use customized landing pages to keep track of how customers find our business and Moosend has lots of flexibility when creating those as well. Moosend also has great reporting options that help us keep track of how our emails are performing and what we might need to change. Review collected by and hosted on G2.com. Show More Response from Eleni Kostopoulou of Moosend [Editedit](https://www.g2.com/survey_responses/moosend-review-9920714/official_response/edit) Thank you for your insightful review! We’re delighted to hear that Moosend’s affordability and comprehensive features have been a great fit for your business. It’s wonderful to know our customer support impressed you with quick and effective assistance. We appreciate your patience with the occasional issues in the editor and are continuously working to improve the user experience. It’s great to hear that Moosend has provided you with the robust email marketing tools you need, and we're glad you're making dood use of our landing pages and forms! Thank you for choosing Moosend and sharing your experience! ❤️🐮 Current UserValidated ReviewerIncentivizedSource: Seller invite JA Juline A. Chargée de communication Small-Business (50 or fewer emp.) 5/21/2025 "Very good service" 4.5/5 What do you like best about Moosend? The platform allows you to create newsletters in a simple and efficient way. The people are very pleasant and customer-oriented. Review collected by and hosted on G2.com. What do you dislike about Moosend? There are sometimes some bugs when creating a newsletter. Review collected by and hosted on G2.com. What problems is Moosend solving and how is that benefiting you? Ease of newsletter construction. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: OrganicAI Translated ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") AH Verified User in Health, Wellness and Fitness Small-Business (50 or fewer emp.) 4/30/2025 "Best emailing service provider" 5/5 What do you like best about Moosend? Good interface, easy to use, plans that work for you, helpful teams Review collected by and hosted on G2.com. What do you dislike about Moosend? Video integration is a bit tricky but not too complicated Review collected by and hosted on G2.com. What problems is Moosend solving and how is that benefiting you? It really helps with flows and beautiful emails, used it to stay in touch with my customers Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Irina P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Irina P.") IP Irina P. Digital Marketing Manager Enterprise (\> 1000 emp.) 10/25/2024 "Creating and sending newsletters is a breeze with Moosend" 5/5 What do you like best about Moosend? Moosend is a user-friendly email marketing platform that makes creating and sending newsletters a breeze. With a wide range of features, including automation workflows and A/B testing, Moosend empowers businesses to deliver targeted and effective email campaigns. The intuitive drag-and-drop editor and excellent customer support make the process even smoother. If you're looking for a reliable email marketing solution, Moosend is definitely worth considering. Review collected by and hosted on G2.com. What do you dislike about Moosend? Abandoned cart automation is not easy to implement, so we had to search for other solutions. Review collected by and hosted on G2.com. What problems is Moosend solving and how is that benefiting you? Automation workflows and to deliver targeted and effective email campaigns. Review collected by and hosted on G2.com. 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