--- title: Moosend Reviews meta_title: 'Moosend Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 745 reviews by the users' company size, role or industry to find out how Moosend works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 745 scale: '5' date_modified: '2026-08-11' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Moosend Reviews **Vendor:** Constant Contact **Category:** [Email Marketing Software](https://www.g2.com/categories/email-marketing) **Average Rating:** 4.6/5.0 **Total Reviews:** 745 ## About Moosend Moosend is an affordable, intuitive email marketing and marketing automation platform, suitable both for beginners and seasoned marketers. Thanks to its 1-day implementation, 130+ email templates, automation recipes, and AI Writer, users can set up their campaigns right away. And they can rest assured emails will reach the inbox as Moosend scores a 98% deliverability rate. They can also use advanced features like Audience Discovery to get smart segments based on customer behavior, transactional emails to send important updates at the right time, and custom reports to track the numbers they need. Users can pick a pricing plan that works for them. Or, create a custom plan with add-ons of their choice. No matter their plan, they can reach the support team through email or chat and get advice on how to optimize their campaigns. Finally, Moosend is GDPR and ISO-27001 compliant and follows all the latest security standards to guarantee customer data remains safe. Try Moosend's core features for free: https://moosend.com/register/ Get a Custom Quote: https://moosend.com/contact-us/sales/ ## Moosend Pros & Cons **What users like:** - Users love the **ease of use** of Moosend, making email marketing straightforward and accessible for beginners. (24 reviews) - Users love the **easy creation of campaigns** in Moosend, enabling great results without design skills or complexity. (13 reviews) - Users appreciate the **solid and immediate customer support** from Moosend, enhancing their experience and learning curve. (12 reviews) - Users appreciate the **user-friendly email templates** of Moosend, enabling easy creation of professional campaigns with minimal effort. (12 reviews) - Users love the **user-friendly interface** of Moosend, making their newsletter management seamless and enjoyable. (12 reviews) - Users find Moosend **affordably priced** , making it accessible and beneficial for startups like Bento Delivaz. (10 reviews) - Easy Integrations (10 reviews) - Users find Moosend's **intuitive interface** makes email marketing straightforward and enjoyable for everyone. (10 reviews) - Templates Availability (10 reviews) - Easy Setup (9 reviews) **What users dislike:** - Users find **limited templates** in Moosend, wishing for more variety and modern aesthetics to enhance their designs. (5 reviews) - Users note a **lack of features** in Moosend, particularly in customizability and image management options. (5 reviews) - Users experience **poor customer support** , particularly with unhelpful email responses that can be condescending to new users. (5 reviews) - Users find the **learning curve steep** for Moosend, requiring time to fully utilize its advanced features. (4 reviews) - Users note the **limited features** in Moosend, especially regarding templates and advanced functionalities compared to competitors. (4 reviews) - Users find the **editing issues** in Moosend's editor to be a hurdle, affecting their email design experience. (3 reviews) - Editor Limitations (3 reviews) - Users note a **lack of integrations** , leading to challenges in connecting with other marketing tools effectively. (3 reviews) - Limited Customization (3 reviews) - Not User-Friendly (3 reviews) ## Moosend Reviews ### 1. Moosend can change their terms at any moment and not warn you about it. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2022 **What do you like best about Moosend?** I like how simple it was to set up my account. Their set of features is limited but enough for what we needed. **What do you dislike about Moosend?** At some point last year they changed their plans. All their "free plans" were turned into "free trials" and at no moment did Moosend adhere to their own terms of services and notify us about up. What a surprise it was to visit our account after a period without sending any campaigns only to realize our account was blocked until we entered a payment method. We have less than 60 subscribers and send a few campaigns per year - but what stings is the surprise of having our plan changed without any notification. They did that to us and can do it to you. **What problems is Moosend solving and how is that benefiting you?** At this point, I just wanted to send an email campaign. ### 2. No branding on free accounts **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Cosmetics | Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2022 **What do you like best about Moosend?** What I liked best about Moosend was that they used to offer no branding on free accounts. You could send emails and not have to promote the company you were using to do so. **What do you dislike about Moosend?** The setup for Moosend was difficult. You had to have more than average knowledge to get it setup to send using your email address. Also, they removed free accounts. **What problems is Moosend solving and how is that benefiting you?** Moosend allows me to market to my existing customers. Generally marketing emails for a very small business may not yield returns, so the cost was prohibitive and not sustainable. ### 3. Keep away from Moosend! Not recommended. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2022 **What do you like best about Moosend?** It's easy to sign up, but beware! The negatives outweight the positives. **What do you dislike about Moosend?** Moosend is unfortunately, a company with terrible customer service. After a vast subscription campaign, we were puzzled not to receive any subscribers during a three week period. After contacting Moosend, they admitted that they changed the backend, rendering all subscription forms useless if they contained a ? (which we had, 'Do you want to donate?'). Their customer service didn't care; just told me to remove the ? and it would work again, ignoring the fact that we had undergone a massive campaign. No apology on their end at all. One-star service. **What problems is Moosend solving and how is that benefiting you?** As above. ### 4. Not as good as it was promissed **Rating:** 0.5/5.0 stars **Reviewed by:** Elena B. | SEO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2021 **What do you like best about Moosend?** Affordable price, friendly design. The application seems easy to navigate, create emails and campaigns. I loved the templates on automation. **What do you dislike about Moosend?** Customer service might be challenging. Also, not every staff member can give you good advice. Sometimes, they give you contradictive information, which can lead to stopping or disrupting automation flow, so your precious subscribers won't receive your emails! That happened to me, and they said that their software is not designed to adding emails "as you go". They suggest that I create a whole automation campaign in advance (!) and only then send it to subscribers. Which is rediculous. Despite a friendly and seems easily manageable dashboard, the process of working with the program is complicated and needs time to invest in learning or communicating with staff members, which is not easy if you don't speak "their language." I wasted two months of my time when I finally found out that I cannot have a simple ongoing automation, not mentionning that today Moosend's submission form desappeared from my website! **Recommendations to others considering Moosend:** If you want to create simple ongoing automation when you can add emails "as you go" consider other mail responder services. **What problems is Moosend solving and how is that benefiting you?** I saved the difference in price with another automation service, but in the end, I wasted my time. ### 5. Terrible product and bad customer service **Rating:** 0.0/5.0 stars **Reviewed by:** Kofoworola G. | Founder/CEO (Skills Ascquisition Consultant & Expert), Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2021 **What do you like best about Moosend?** Nothing other than the fact they can send emails. **What do you dislike about Moosend?** -The rude customer service. -The terrible product. -Their WordPress plugins do not work so it's useless to try and integrate. -No HTML forms. - Terrible refund policy. **Recommendations to others considering Moosend:** I would never recommend it to others **What problems is Moosend solving and how is that benefiting you?** I thought it would help grow my business but it only hindered my small business. ### 6. Poor customer service experience **Rating:** 0.5/5.0 stars **Reviewed by:** Doug R. | Co-Founder and COO, Mid-Market (51-1000 emp.) **Reviewed Date:** September 15, 2021 **What do you like best about Moosend?** Its has sufficient email functionality.. **What do you dislike about Moosend?** Customer service wasn't very helpful with an issue i was having. **What problems is Moosend solving and how is that benefiting you?** We were trying to send emails to our outreach list. ### 7. Don't like that I was conned into reviewing Moosend on G2 **Rating:** 0.0/5.0 stars **Reviewed by:** Tejash P. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** September 15, 2020 **What do you like best about Moosend?** Moosend is great for small company like ourselves. Greta templates and an easily drag and drop email creation system **What do you dislike about Moosend?** It can become a bit more annoying of you want to send recurring emails or have a multistructure footer in all your emails. **Recommendations to others considering Moosend:** Give it a try **What problems is Moosend solving and how is that benefiting you?** We have managed to automate some of our project responses which has massively improved our relationship with volunteers ### 8. Moosend - A Huge Disappointment **Rating:** 0.5/5.0 stars **Reviewed by:** Arneva M. | CEO and Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2020 **What do you like best about Moosend?** Product was great until we were hacked and phishing emails were sent to all of our clients. Customer service blamed the only user we have instead of taking accountability for the hack. **What do you dislike about Moosend?** Was hacked and customer service provided no assistance. Blamed our single user for leaving their laptop open to Moosend and sharing the password although neither of these occurred. **Recommendations to others considering Moosend:** Understand their security is not what they say it is. **What problems is Moosend solving and how is that benefiting you?** They did not solve our issue other than placing blame on our single user. Have cancelled the account. ### 9. Review of Moosend **Rating:** 1.0/5.0 stars **Reviewed by:** Sarah A. | Digital marketing manager , Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2020 **What do you like best about Moosend?** I did not like Moosend at all. We have had so many issues with it! Honestly, nothing is great! **What do you dislike about Moosend?** Our unsubscribe were not working, therefore we kept being reported because people could not unsubscribe correctly. **What problems is Moosend solving and how is that benefiting you?** Sending emails to our viewers. No benefits realized ## Moosend Discussions - [Can I integrate Moosend with other emailing software's like Mailchimp?](https://www.g2.com/discussions/can-i-integrate-moosend-with-other-emailing-software-s-like-mailchimp) - 2 comments, 1 upvote - [Opening mail blast](https://www.g2.com/discussions/opening-mail-blast-4f04485a-cacb-4d9a-800c-b3b6dab2182c) - 1 comment, 1 upvote - [Do you prefer to use give aways to gain subscribers or let people organically join your list?](https://www.g2.com/discussions/do-you-prefer-to-use-give-aways-to-gain-subscribers-or-let-people-organically-join-your-list) - 1 comment, 1 upvote - [Will some one help me set up a few simple campaigns?](https://www.g2.com/discussions/38110-will-some-one-help-me-set-up-a-few-simple-campaigns) - 1 comment, 1 upvote - [How do I go about adding a sender on my Moosend account?](https://www.g2.com/discussions/33932-how-do-i-go-about-adding-a-sender-on-my-moosend-account) - 1 comment, 1 upvote - [View Moosend pricing details and edition comparison](https://www.g2.com/products/moosend/reviews?filters%5Bnps_score%5D%5B%5D=1§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+13%3A57%3A25+-0500&secure%5Bsession_id%5D=47d0df97-34a8-436d-ab04-7685f6d9c9a4&secure%5Btoken%5D=4b7f28d41ccd31a18a80a3db87ff68cedfcdbd83a8c4ab09c50835c3cac812b5&format=llm_user) ## Moosend Integrations - [Drupal](https://www.g2.com/products/drupal/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [LearnWorlds](https://www.g2.com/products/learnworlds/reviews) ## Moosend Features **Email Marketing** - Email and Mobile Preview - Manage Email Lists - High-Volume Sending - Building and Personalizing Emails - Sending Outbound Emails - Manage Email Deliverability - Automated Email Responses - Multi-user Account - Surveys **Administration** - Template Creation - Preset Template Availability - Custom Unsubscribe - Email Segmentation - Detailed Server Logs - Alerts/Notifications - Drip Campaigns - Customer Segmentation **Visitor Behavior** - Monitoring - Targeting - Guided Selling **Templates** - Text and Themes - Stock Images - Proofing - Mobile Responsive **Page Customization** - Drag and Drop - Templates - Advanced Customization - Content Library - Email Templates **Computing** - WYSIWYG - AI/Machine Learning - Little to No Coding - Generative AI **Agentic AI - Personalization** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations **Integrations** - Webhooks - Event Tracking API - Mail Send API - Spam Filter Testing - Activity Dashboard - Activity Tracking - A/B Testing **Templates** - Library - Customization - Optimization **Edit** - Pre-Made - Build - HTML **Page Optimization** - Mobile Responsive - Web Analytics - SEO - Real-Time Analytics - Campaign Analytics - Reporting/Analytics **Experimental Design** - Multivariate testing capacities - Split Testing - Mobile Testing - AI Assisted Testing - AI Generated Variations - Multivariate Testing **AI Personalization - Personalization** - Predictive Recommendations - Audience Segmentation - Adaptive Content **Additional Functionality** - AI Copilot - Engagement Tracking - Content Management - Visual Analytics - Real-Time Analytics - Behavior Tracking - Website Personalization - Recommendations - Real-Time Reporting - Content Analytics - Behavioral Targeting - Account Based Marketing - Website Analytics - Customer Segmentation - Customer Profiles - Template Management - Multi-Channel Marketing - Customizable Branding - Alerts/Notifications - API - Abandoned Cart Saver - Drag & Drop - Contextual Targeting - Experience Management - Campaign Management - Generative AI - WYSIWYG Editor - Reporting/Analytics - Activity Dashboard - Multi-Campaign - Campaign Segmentation - A/B Testing - Customizable Forms - Email Marketing **Platform** - Custom Tracking Domain - Multiple Domains - Dedicated IP - Documentation - Sender Reputation Management - Tracking & Reporting - Enterprise Scalability - Performance and Reliability - Workflow Management - List Management - Template Management - Email Management - Subscription Management - Click Tracking **Personalization** - Recommendation - Content - Cart Abandonment - Search - Personalization Engine - Product Recommendations - A/B Testing - Personalized Messaging **Logistics** - Analytics - Issues - Integrations - Shareable Link **Integrations** - E-Commerce Integration - Third-Party Integrations - Domain Integration - Social Media Integration - Multi-Channel Marketing **Analytics** - Reporting and Analytics - Heatmaps - Visual Analytics **Additional Functionality** - Alerts/Notifications - Surveys & Feedback - Mobile Access - Customizable Templates - Workflow Management - Customizable Reports - Visual Editor - Conversion Rate Optimization - Access Controls/Permissions - Campaign Segmentation - Widgets - Activity Dashboard - Funnel Analysis - Drag & Drop - API - Content Management - Behavior Tracking - Landing Pages/Web Forms - Engagement Tracking - Geotargeting - AI Copilot - Monitoring - Conversion Tracking - Customizable Branding - Real-Time Data - Assessment Management - Search/Filter - Data Visualization - Statistical Analysis **Additional Functionality** - Third-Party Integrations - Customizable Branding - Email Monitoring - Generative AI - Mobile Access - WYSIWYG Editor - Real-Time Data - Unsubscribe Database - AI Copilot - Drag & Drop - Geolocation - Event Triggered Actions - Simple Mail Transfer Protocol (SMTP) - Contact Database - Campaign Analytics - SMS Messaging - Customizable Forms - Autoresponders - Email Marketing - Message Personalization - Reporting/Analytics - Dynamic Content - Customizable Fields - Campaign Scheduling - Email Distribution **Multichannel** - Web - Email - Mobile **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - Generative AI - Lead Generation **Agentic AI - A/B Testing** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Audience Targeting - Third-Party Integrations **Reporting & Analytics** - A/B Testing - Basic Reporting **Administration ** - Marketing Campaigns - Reports & Analytics - User Data - Integrations **Agentic AI - Landing Page Builders** - Cross-system Integration **Agentic AI - Email Template Builder** - Autonomous Task Execution - Cross-system Integration **Additional Functionality** - Campaign Segmentation - Form Builder - Contact Management - Website Management - API - Drip Campaigns - Email Marketing - Event Triggered Actions - Website Publishing Options - Engagement Tracking - Email Management - Customizable Branding - Template Management - Conversion Rate Optimization - Alerts/Notifications - Customizable Forms - SEO Management - Real Time Editing - Conversion Tracking - Campaign Management - Forms Management - Widgets - Lead Management - Customizable Fields - Activity Dashboard - Autoresponders - WYSIWYG Editor - CRM - Activity Tracking - Design Management - Content Management - Responsive Web Design - Reporting & Statistics - Lead Capture - AI Copilot - Customer Segmentation - Web Forms **Agentic AI - E-Commerce Personalization** - Natural Language Interaction - Proactive Assistance **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - Email Marketing** - Autonomous Task Execution - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Cross-system Integration **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - CRM Integration - E-Commerce Integration - Third-Party Integrations **Additional Functionality** - Personalization - Autoresponders - Customer Segmentation - Newsletter Management - AI Copilot - WYSIWYG Editor - Engagement Tracking - Preview Functionality - Email Tracking - Email Campaign Management - Landing Pages/Web Forms - Customizable Branding - Lead Capture - Mobile Optimization - Customer Journey Mapping - ROI Tracking - Activity Dashboard - Customizable Fields - Reporting/Analytics - Click Tracking - List Management - GDPR Compliance - Subscriber Management - Email Sequences - Campaign Scheduling - Event Triggered Actions - Multi-Language - Template Management - Customizable CTAs - Real-Time Analytics - Dynamic Content - CAN-SPAM Compliance - Multi-Channel Marketing - HTML Editor - Contact Management - Drip Campaigns - Campaign Analytics - Product Recommendations - Image Library - Workflow Automation ## Top Moosend Alternatives - [Brevo Marketing Platform](https://www.g2.com/products/brevo-marketing-platform/reviews) - 4.5/5.0 (2,481 reviews) - [MailerLite](https://www.g2.com/products/mailerlite/reviews) - 4.6/5.0 (1,097 reviews) - [GetResponse](https://www.g2.com/products/getresponse/reviews) - 4.3/5.0 (1,117 reviews)