I love that Monster makes it easy to connect with leads by breaking through the gate keepers and getting me directly to the source. It's quick and easy to use. Review collected by and hosted on G2.com.

Sometimes our lists take longer to load than i would like. Review collected by and hosted on G2.com.

I like how you literally don't have to do anything besides wait for your call to be connected. You just schedule what time you want to hop on, log in and click go. I always do it for an hour a day and I make more "dials" on MonsterConnect than I would throughout the entire day calling if i was just doing it by hand. Review collected by and hosted on G2.com.

When you are being connected to the person, it beeps in your ear to let you know and the beep is pretty aggressive so I jump every time. There is also some user error when the people are transferring the call over to you so the connection/pass off will be awkward, but this doesn't happen often. Review collected by and hosted on G2.com.

I love the fact that the people we connect with know we are calling for a few minutes to talk and not just a quick cold call hang up. This is in thanks to the support team prepping the prospects for the call and them doing a great job! Review collected by and hosted on G2.com.

The only thing I can think of would be the sudden transfer with the beep to enter the conversation. This just takes some getting used to in the process as a whole. Review collected by and hosted on G2.com.

MonsterConnect helps us to have many more conversations with decision makers than would otherwise be possible. This in turn helps us to set up more quality meetings for our clients. I'm always amazed by the number of conversations we have after using MonsterConnect for a call session. Review collected by and hosted on G2.com.

There are a fair amount of calls that drop during the transfer. Review collected by and hosted on G2.com.

The user interface and reporting capabilities allow our sales team to operate very quickly with little operational oversight and troubleshooting day-to-day, both at the rep level and team manager level. The success team is extremely responsive and thoughtful in providing details for their investigations if we ever do throw a question their way or need to troubleshoot something. Cost-wise, MonsterConnect provides highly competitive pricing that matches the service delivered.

Compared to other platforms, MonsterConnect provides an extra layer of transparency and customization that sets them apart. We can provide specialized instructions per scheduled call session to their dialing agents to give our prospect targets a highly relevant and personalized experience, ranging from simple requests like "introduce me with [x] title" to providing a more structured intro script for the agents to follow. Another top competitor we used prior to MonsterConnect did not allow for any interaction with the dialing agents, and we felt like we had very little control over call quality because of that. We have no such quality concerns with MonsterConnect.

(Side note: we were always more interested in MonsterConnect when shopping for solutions, but they did not have all the integration functionality we required when we were initially investigating. They were up front about their product development initiatives during the sales process and implemented what they said they would, which is what brought us back around... always good to see software/platform providers holding true to their product improvement plans).

Overall, service is extremely agile and the platform itself has proven to be reliable over our ~2 months of use thus far. We integrate MonsterConnect with both Salesforce.com and HubSpot CRMs based on how we're dialing, and have had little difficulty ramping up on how to ensure those integrations are working the way we expect (used as sources for call list building, capturing sales call activities on prospect timelines on the CRM side).

Our business executes what we believe to be a significantly higher volume of outbound calling relative to other firms of our size, and MonsterConnect helps us execute that activity with little interference, if any. We're optimistic about partnering with MonsterConnect for a long time to come. Review collected by and hosted on G2.com.

Our experience with onboarding may be atypical since we're a professional services firm executing sales activities for a number of independent organizations, but we did experience a slower onboarding time than expected; the sales process took a while to get through (towards the end of negotiations, surprisingly). That being said, we've had extremely fast turnaround times for additional account provisioning since our initial setup.

On a similar note, while the account success team at MonsterConnect is extremely responsive, our systems administrators would like the ability to be more self-sufficient in terms of adding new rep users to our existing accounts, performing updates to lead status mappings, and other settings adjustments. I've been informed by MonsterConnect that these updates are high on the product development priority list, however (transparency appreciated). Review collected by and hosted on G2.com.

MonsterConnect makes around 100 dials on my behalf in an hour. When they reach a decision maker on my behalf that decision maker only hears my voice. MonsterConnect is simply doing the work of the phone trees and gatekeepers. Review collected by and hosted on G2.com.

When a call come in you hear a beep, and the connection is pretty fast. Sometimes the decision maker hangs up before connection, but this is pretty rare. In an average 1hr session 100 dials are made and I typically speak with Review collected by and hosted on G2.com.

I love the fact that I can maximize my prospecting time - getting 12-15 conversations in an hour. Often times I'm scheduling 3 or more appointments in each session leaving me plenty of time to handle other items. Review collected by and hosted on G2.com.

They only problem I've had is lack of integration with Hubspot. However, just found out that is being released soon! Review collected by and hosted on G2.com.