AF

Verified User in Financial Services

Mid-Market (51-1000 emp.)

5/26/2020

"Affordable solution with excellent customer support!"

4.5/5

What do you like best about Monster VoIP?

I like the customer service aspect of the business. Every time I reach out, they are prompt to solve any issues we encounter! Review collected by and hosted on G2.com.

What do you dislike about Monster VoIP?

There are only certain phones that can be used with the service. Review collected by and hosted on G2.com.

UB

Verified User in Business Supplies and Equipment

Small-Business (50 or fewer emp.)

5/20/2020

"Mobile app doesn't work"

0.5/5

What do you like best about Monster VoIP?

Desktop function works well, but not compatible with certain phone serives. Review collected by and hosted on G2.com.

What do you dislike about Monster VoIP?

Mobile app doesn't work at all. Can't call into certain conference call apps or phone services from the desktop app. Review collected by and hosted on G2.com.

DB

Daniel (SuperDan) B.

President & Founder

Computer Software

Small-Business (50 or fewer emp.)

1/16/2019

Business partner of the seller or seller's competitor, not included in G2 scores.

"Simply Excellent!"

5/5

What do you like best about Monster VoIP?

The system is simple and neat, I picked the features I wanted and the team is excellent in helping me set everything up in less than 1 day exactly the way our business requires. The sales staff was professional and the delivery team delivered AND was available to help within moments every time! Great price, exceptional quality and never any issues with the quality of my calls! I can even tell when someone is using another VoIP provider as their call sounds distorted and ours always clear! Review collected by and hosted on G2.com.

What do you dislike about Monster VoIP?

The system is simple and clunky looking, it is very functional both on cell phone and laptop but the color scheme is reminiscent of 1990's making you feel like you are working in a big behemoth of a corporation. Review collected by and hosted on G2.com.

Recommendations to others considering Monster VoIP:

Compare against the competitors and try it even using one line for yourself first so then you can feel the difference. Review collected by and hosted on G2.com.

What problems is Monster VoIP solving and how is that benefiting you?

We needed to have a solution to make phone calls, teleconference and handle all inbound as well as outbound calls using one unified system. MV Business VoIP delivered flawlessly! Review collected by and hosted on G2.com.

BT

Blake T.

Systems Administrator

Mid-Market (51-1000 emp.)

1/16/2019

"Thank you, Monster!"

5/5

What do you like best about Monster VoIP?

Support is fast, helpful and friendly. Implementation was quick and easy. Review collected by and hosted on G2.com.

What do you dislike about Monster VoIP?

Required to have a dedicated number for inbound faxes. Some other solutions have the capability for users to receive faxes on their VoIP number. Review collected by and hosted on G2.com.

Recommendations to others considering Monster VoIP:

We got sold on using Monster VoIP when our Verizon rep Review collected by and hosted on G2.com.

What problems is Monster VoIP solving and how is that benefiting you?

Our sales staff relies on their phones to talk to their customers. The previous VoIP solution had big problems with inconsistent call quality and support was not helpful in trying to remedy the situation. We haven't had any problems with Monster and if we do I'm confident that their support staff will work to get it solved. Review collected by and hosted on G2.com.

CD

Christen d.

Managing Partner

Small-Business (50 or fewer emp.)

1/18/2019

"I've now learned not all VoIP companies are the same"

5/5

What do you like best about Monster VoIP?

Monster VoIP isn't your average VoIP customer. I've tried a whole host of them, only to find call quality spotty, customer service is lacking or the equipment is junk. Monster VoIP made sure my company was setup correctly from day 1. Moreover, their pricing is competitive, though arguably the cheapest given the level of service and quality. Review collected by and hosted on G2.com.

What do you dislike about Monster VoIP?

Nothing at this point. The monster VoIP service has been excellent. Review collected by and hosted on G2.com.