AB
Amanda B.
Recruitment & Marketing Manager
Mid-Market (51-1000 emp.)
"Intuitive System Making New Tech Easy"
5/5
What do you like best about Mongoose Conversation Intelligence Platform?

Super user-friendly! Zachary helped us feel comfortable with the launch and continues to provide exemplary service to myself and my team. We're very happy with how we've been taken care of. Review collected by and hosted on G2.com.

What do you dislike about Mongoose Conversation Intelligence Platform?

There is nothing major that we dislike at this time. Review collected by and hosted on G2.com.

Amanda V.
AV
Amanda V.
Academic Advisor
Mid-Market (51-1000 emp.)
"User friendly technology"
5/5
What do you like best about Mongoose Conversation Intelligence Platform?

It's very easy to use- it's a hybrid of email, text and chat- any employee can learn how to use it. Students respond to text message, rather than voicemails, so it makes it a great tool to communicate with students. Review collected by and hosted on G2.com.

What do you dislike about Mongoose Conversation Intelligence Platform?

Really not much. It would be nice to schedule out of office, so that it turns it off automatically, versus having to go in and update it, but really that is a minor issue. Overall the ease of use is fantastic. Review collected by and hosted on G2.com.

CH
Caleb H.
Assistant Director
Mid-Market (51-1000 emp.)
"They don't read emails? No worries, they read texts."
5/5
What do you like best about Mongoose Conversation Intelligence Platform?

I love the fact that you can segment students based on a field in excel and have a group of students that you can then use a template to reach out to. Review collected by and hosted on G2.com.

What do you dislike about Mongoose Conversation Intelligence Platform?

It can be frustrating when it takes you a while to respond to a student and it asks if you are still there. Review collected by and hosted on G2.com.

SH
Scott H.
Assistant Director of Admissions
Small-Business (50 or fewer emp.)
"The only for-sure connection to students"
5/5
What do you like best about Mongoose Conversation Intelligence Platform?

After years of declining engagement with potential students, Cadence has again upped the interaction with a younger generation who only want simple and targeted insights in small bites at a time. Review collected by and hosted on G2.com.

What do you dislike about Mongoose Conversation Intelligence Platform?

It's not a problem with the software at all, only that it's more challenging to convey more significant ideas through texting alone. Review collected by and hosted on G2.com.

Brandi H.
BH
Brandi H.
Instructor
Enterprise (> 1000 emp.)
"Easy and efficient"
5/5
What do you like best about Mongoose Conversation Intelligence Platform?

Students low communicating in this fashion and it's seamless and most intuitive to use. One of the best features is it is not intrusive in your day--just login and check the texts! Review collected by and hosted on G2.com.

What do you dislike about Mongoose Conversation Intelligence Platform?

There are no noticeable downsides to using this. Review collected by and hosted on G2.com.

Verified User in Higher Education
UH
Verified User in Higher Education
Small-Business (50 or fewer emp.)
"Good But Restrictive"
4/5
What do you like best about Mongoose Conversation Intelligence Platform?

It is beneficial that I have a different phone number for Mongoose. I work from home and do not have an office phone, so this is an easy way to still give students contact information without giving out my cell number. Review collected by and hosted on G2.com.

What do you dislike about Mongoose Conversation Intelligence Platform?

The limitation on characters for texting. The number of characters is not enough to answer many of the questions I receive. I would much rather send a longer text than send multiple in a row. Review collected by and hosted on G2.com.

Verified User in Education Management
UE
Verified User in Education Management
Enterprise (> 1000 emp.)
"Fast and Smooth"
4.5/5
What do you like best about Mongoose Conversation Intelligence Platform?

I love how easy it is to type up messages and send them to my numerous contacts. If I had to do it with an actual phone, it would take forever. Review collected by and hosted on G2.com.

What do you dislike about Mongoose Conversation Intelligence Platform?

I wish there were more filters that I could apply to my contacts. Sometimes it can be hard sorting through them all. Review collected by and hosted on G2.com.

Verified User in Higher Education
AH
Verified User in Higher Education
Enterprise (> 1000 emp.)
"Great way to reach students who aren't keen to read emails."
5/5
What do you like best about Mongoose Conversation Intelligence Platform?

Mongoose Cadence is an easy-to-use, fast-delivery platform that enhances our direct communication with students. It's great to know if and when texts are not deliverable through email response. Review collected by and hosted on G2.com.

What do you dislike about Mongoose Conversation Intelligence Platform?

It's a platform that you have to use to understand the ins and outs. At first, it was confusing, but with use, now clearer. Additionally, as our demographic of students is International, there are no international texting capabilities which means that email and other virtual video platforms are still our main modes of communication. Review collected by and hosted on G2.com.

Ellen C.
EC
Ellen C.
College Counselor
Small-Business (50 or fewer emp.)
"Mass Communication Made Easy"
5/5
What do you like best about Mongoose Conversation Intelligence Platform?

I like being able to make segments that allow me to organize how I communicate with students. I also really like that I can make smart messages that auto respond. Review collected by and hosted on G2.com.

What do you dislike about Mongoose Conversation Intelligence Platform?

I know this is likely impossible to avoid, but the fact that it comes in to students as a green message is a major downside for the younger generation. Review collected by and hosted on G2.com.

KR
Karen R.
Admissions Counselor
Small-Business (50 or fewer emp.)
"Admissions Counselor"
5/5
What do you like best about Mongoose Conversation Intelligence Platform?

I love that I am able to keep in touch with all of my recruits. I am able to pull up the contacts and start typing in their name and it pops up. It also tells me who the contact owner is so that I am not reaching out to someone that is not my recruit. I get an instant notification when the student replies and that is great so that I do not let things slide. Review collected by and hosted on G2.com.

What do you dislike about Mongoose Conversation Intelligence Platform?

I do not have any complaints honestly. It is a great app! Review collected by and hosted on G2.com.