Being able to text multiple students without creating a group text is amazing. Creating segments is incredibly helpful as well, and for some of my colleagues, the scheduling option is great. Review collected by and hosted on G2.com.

The mobile app has no way to add tags and it doesn't give you an option to filter just your own students. The product would be much better if the mobile app could do this. Also, I don't like the shared inbox at all, I worry about FERPA violations and violating a student's trust. Review collected by and hosted on G2.com.

I enjoy segments and campaigns best .. I love being able to build audiences I want to do mass outreach for. Segments make my life much easier when it comes to reaching large groups or specific groups of students! Review collected by and hosted on G2.com.

I would like to see several changes. Number 1, the ability to send video directly to students from my account. Number 2, messages would automatically be logged into our systems instead of manually needing to after each message. Review collected by and hosted on G2.com.

Mongoose Cadence is an easy way to establish and maintain contacts with my students.

I really like being able to create automated messages.

I was not able to automate with the email platform I used before Cadence. Review collected by and hosted on G2.com.

Currently have to use a Team mailbox and constantly have to filter for my personal messages.

It would be better to allow personal inboxes.

Personal vs. Team mailboxes would be an improvement Review collected by and hosted on G2.com.

Cadence has a simple-to-use, clean interface enabling virtually anyone to send thousands of text messages while providing a personalized feel for the recipient. Review collected by and hosted on G2.com.

I don't think there is anything I can say that I dislike about this tool itself. I am not a massive fan of the chatbot, Otto, which is used to assist a user when searching the knowledge base, but that is about it. Review collected by and hosted on G2.com.

We like the ability to add different teams to Mongoose Cadence. This gives us the options to reach prospects in the Admissions team and current students in the academic teams. Smart messages allow AI features to help in responding to simple messages. We can schedule important event reminders ahead of time and don't have to worry about making sure someone is at the computer all the time. Review collected by and hosted on G2.com.

I wish there were more options for import/exporting of data. We use all times available and still seem to need more. There have been departments who have asked for the ability to send a message before the 6 AM scheduling time, for clinical purposes. Review collected by and hosted on G2.com.

The platform is intuitive and simple, yet has all the features we need to be successful. New user onboarding is straightforward, and the provided training is more than enough to make a new user proficient without significant intervention from our staff. The team at Mongoose Cadence has been highly responsive when issues have arisen and when we've had requests about new features that would be valuable to us. To that note- we have not had any issues, downtime/data or otherwise in over 2 years. Not a single instance of the software not working exactly as expected. We also have not submitted any feature requests in over a year since we're completely satisfied with what has been delivered. Review collected by and hosted on G2.com.

Our institution chose not to create any integrations with the data source that feeds Cadence. The team at Mongoose offered to help us with one, but we elected to go with manual uploads. That works okay for us, but we could be making better use of the features within Cadence- Criteria Based Segments combined with Scheduled Messages is an amazing combo, but it requires accurate data within Cadence. Review collected by and hosted on G2.com.

It is easy to find the person you want to text and send a message. You can attach images easily. I love scheduling messages to send as this allows me to prep messages for the upcoming weekend for things like birthdays for the whole month! It is nice to be able to copy and paste text from the conversation as needed. I like that the messages are automatically attached to my notes, making my job easier. Review collected by and hosted on G2.com.

We use it as a team, and I dislike that we cannot get notifications for us individually. I have to check it often for messages because of this non-feature. I also don't like that we cannot "like" a message sent to us like we would in regular texting/messaging. Some messages don't have a response other than a "like," but something must be typed out to respond. Review collected by and hosted on G2.com.

I love how this program is easy to use in sending either one text or a campaign on text messages at the same time. I also like how I can see that a text is sent and delivered. Review collected by and hosted on G2.com.

I don't see any downsides to using Mongoose. The platform is helpful and needed. I can not think of anything that would make it better or improve the performance of the program. Review collected by and hosted on G2.com.

It is very easy to use and extremely intuitive. The ability to collect data is also super helpful when creating reports or data supporting student interaction. The webinars and knowledge bases provided are also really helpful when you're looking for best practices. Review collected by and hosted on G2.com.

There is nothing that I can think of that I don't like about the system. I think the only struggle is always going to be cost, especially during the economic downturn most colleges/universities are experiencing. Review collected by and hosted on G2.com.

Mongoose cadence has a robust ability to mass message, track campaigns, and quickly manage incoming messages. There is also a great deal of customer support available. Review collected by and hosted on G2.com.

Mongoose Cadence unfortunately does not integrate with our student information system which creates labor-intensive data uploads necessary to update contact lists. The ability to segment contact lists into certain overseers is also more complicated and fails to have a way to archive or sunset some segments without a great deal of effort. Review collected by and hosted on G2.com.