--- title: Mongoose Conversation Intelligence Platform Reviews meta_title: 'Mongoose Conversation Intelligence Platform Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 103 reviews by the users' company size, role or industry to find out how Mongoose Conversation Intelligence Platform works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 103 scale: '5' date_modified: '2026-07-17' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Mongoose Conversation Intelligence Platform Reviews **Vendor:** Mongoose **Category:** [Proactive Notification Software](https://www.g2.com/categories/proactive-notification) **Average Rating:** 4.6/5.0 **Total Reviews:** 103 ## About Mongoose Conversation Intelligence Platform Every conversation matters.™ Mongoose empowers higher ed institutions with AI-driven engagement solutions that help students, alumni, and staff connect meaningfully—at the right time, on the right channel. Colleges and universities have achieved 8.7% enrollment growth, 20% higher retention rates, and a 300% increase in Giving Day donations using Mongoose, the Conversation Intelligence Platform built exclusively for higher ed. Trusted by 1,000+ institutions, Mongoose helps teams scale engagement, drive measurable outcomes, and inspire lifelong connections across recruitment, student success, and advancement. ## Mongoose Conversation Intelligence Platform Pros & Cons **What users like:** - Users appreciate the **ease of use** of Mongoose, finding it intuitive and efficient for managing student interactions. (5 reviews) - Users praise the **intuitive dashboard and smart messaging** features of Mongoose for enhancing communication efficiency and organization. (4 reviews) - Users value the **responsive customer support** from Mongoose, enhancing their overall experience with the platform. (3 reviews) - Users find Mongoose to be a **valuable and easy-to-use tool** that enhances communication and outreach efforts. (3 reviews) - Users appreciate the **time-saving features** of Mongoose Conversation Intelligence Platform, streamlining communication and organizing student interactions efficiently. (3 reviews) - Users appreciate the **automation features** of Mongoose Conversation Intelligence, enhancing efficiency in managing communications with students. (2 reviews) - Users appreciate the **communication efficiency** of Mongoose Conversation Intelligence Platform, streamlining outreach and response tracking effortlessly. (2 reviews) - Customer Satisfaction (2 reviews) - Users value the **easy communication** features of Mongoose, enhancing outreach and collaboration efficiently. (2 reviews) - Easy Setup (2 reviews) **What users dislike:** - Users struggle with **integration issues** that hinder profile uploads and limit seamless use of Mongoose with other tools. (2 reviews) - Users struggle with **poor integration** , making uploading profiles and syncing with internal systems challenging and cumbersome. (2 reviews) - Users face **API integration issues** with Mongoose, making it difficult to upload or create student profiles smoothly. (1 reviews) - Users experience **communication issues** with Mongoose, particularly with call identification and notification management. (1 reviews) - Users experience **connection issues** with the Mongoose system, finding call identification and notifications inconvenient. (1 reviews) - Dashboard Issues (1 reviews) - Difficult Setup (1 reviews) - Feature Improvements (1 reviews) - Notification Issues (1 reviews) - Number Issues (1 reviews) ## Mongoose Conversation Intelligence Platform Reviews ### 1. EXCELLENT! **Rating:** 5.0/5.0 stars **Reviewed by:** Jazmine S. | Graduation Coach, Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2022 **What do you like best about Mongoose Conversation Intelligence Platform?** Mongoose makes sure I can communicate efficiently and effectively at the convenience of my fingertips. **What do you dislike about Mongoose Conversation Intelligence Platform?** There is honestly nothing I don't like about Mongoose. **What problems is Mongoose Conversation Intelligence Platform solving and how is that benefiting you?** Mongoose helps solve communication issues with my students. ### 2. Works exactly as I would hope **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2022 **What do you like best about Mongoose Conversation Intelligence Platform?** It sends and tracks texts very efficiently, making it easier to track ongoing conversations. The search function and grouping of contacts is probably my favorite function. **What do you dislike about Mongoose Conversation Intelligence Platform?** Adding functionality to send me an email when a text comes in from one of my contacts would be a great addition and add further tracking functionality. That's the only possible addition I could think of. **What problems is Mongoose Conversation Intelligence Platform solving and how is that benefiting you?** Being able to reach students in a way that encourages them to respond is always a good thing. This platform simplifies that communication and makes it more likely a student will respond during working hours. ### 3. Tenisha's Review **Rating:** 5.0/5.0 stars **Reviewed by:** Tenisha R. | Admissions Rep., Mid-Market (51-1000 emp.) **Reviewed Date:** January 12, 2023 **What do you like best about Mongoose Conversation Intelligence Platform?** The capability to use computers as text resources. Texting Campaigns and the great advice offered and given for best practices to make software most useful. **What do you dislike about Mongoose Conversation Intelligence Platform?** No current dislikes at the moment. It seems to be working properly for my use and needs. **What problems is Mongoose Conversation Intelligence Platform solving and how is that benefiting you?** No current issues need to be resolved, per my understanding. **Official Response from Jacob Evans:** > Hello Tenisha; we really appreciate your review! Our Client Success team will be happy to hear about the good use you have gotten out of our best practices. ### 4. Easy, User Friendly texting platform to reach students **Rating:** 5.0/5.0 stars **Reviewed by:** Barbara J. | Assistant Dean Of Student Success & Director of Center for Student Success, Mid-Market (51-1000 emp.) **Reviewed Date:** September 28, 2022 **What do you like best about Mongoose Conversation Intelligence Platform?** The ability to schedule messages to go out automatically has been a time saver for us. Campaigns have helped us track response rates & provide data analysis. **What do you dislike about Mongoose Conversation Intelligence Platform?** Wish that you could look up past text exchanges based on keywords instead of contacts **What problems is Mongoose Conversation Intelligence Platform solving and how is that benefiting you?** Mongoose lets us quickly connect with students who would have probably been non-responsive to phone calls and emails. Students reply to texts almost immediately. ### 5. Gamer changer for outreach communication **Rating:** 5.0/5.0 stars **Reviewed by:** Jhocelyn A. | Enrollment Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 14, 2022 **What do you like best about Mongoose Conversation Intelligence Platform?** Mongoose Cadence has changed how we text our students and how we can directly see the correlation between our campaign results in our numbers. **What do you dislike about Mongoose Conversation Intelligence Platform?** Downsides I have a few, we have had issues with multiple uploads with the same origin source not being included in the same text. **What problems is Mongoose Conversation Intelligence Platform solving and how is that benefiting you?** We have an ongoing challenge of yielding our students through enrollment. Mongoose Cadence has helped bridge that gap with newer generations that prefer text. ### 6. Best for Higher Education Outreach - US numbers **Rating:** 5.0/5.0 stars **Reviewed by:** Karla R. | Senior Admissions Counselor, Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2022 **What do you like best about Mongoose Conversation Intelligence Platform?** I really like being able to reach out and connect with my applications. I come from a US higher education admissions office **What do you dislike about Mongoose Conversation Intelligence Platform?** i do have some trouble with not being able to reach out at an international level. i would also like some better editing when a number is not matching **What problems is Mongoose Conversation Intelligence Platform solving and how is that benefiting you?** being able to reach out to our community and be available to them is amazing ### 7. Mongoose Cadence gets an "A" from me! **Rating:** 5.0/5.0 stars **Reviewed by:** Cynthia T. | Donor Relations Office, Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2022 **What do you like best about Mongoose Conversation Intelligence Platform?** We have only been a client for a year, but I have been impressed with the many ways that Mongoose is forward thinking about their product, the market and their customers' needs. They really are enthusiastic about their services and their clients. **What do you dislike about Mongoose Conversation Intelligence Platform?** I haven't found a real "downside" but the uploading process (of names/numbers) is cumbersome. I haven't actually used the platform in a few months, but I know that is the one step I don't look forward to doing ! **What problems is Mongoose Conversation Intelligence Platform solving and how is that benefiting you?** My CS rep is checking into some other colleges phone/text teams, to determine what the best practices are for thanking donors over the phone. We are changing our mission this year, and given it's new, my representative was doing some research for me. ### 8. Assistant Director of Financial Aid Processing **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** September 14, 2022 **What do you like best about Mongoose Conversation Intelligence Platform?** Able to reach students where they are at. The reporting features are dynamic and being able to track campaigns helps split them apart from each other for tracking purposes. **What do you dislike about Mongoose Conversation Intelligence Platform?** How you have to import records over and over to update custom fields you have created. With the shared inbox, it does provide a consistent number for our office, but it seems mass texts take much longer, which is a negative. **What problems is Mongoose Conversation Intelligence Platform solving and how is that benefiting you?** They do come out with updates to improve the program, but the importing records process needs improvement, as it is tedious. When we have our contacts imported, it does help us to reach students, though. ### 9. Great app **Rating:** 5.0/5.0 stars **Reviewed by:** Amy M. | Program Mentor, Enterprise (> 1000 emp.) **Reviewed Date:** September 27, 2022 **What do you like best about Mongoose Conversation Intelligence Platform?** I use Cadence to keep in contact with my students. It is a quick way to send or request information. **What do you dislike about Mongoose Conversation Intelligence Platform?** The downside of using Cadence in my organization is that we all use one email address on our team so everyone can see your texts and responses. **What problems is Mongoose Conversation Intelligence Platform solving and how is that benefiting you?** I am unaware of any issues currently being managed by my employer. ### 10. Instant communication and Response **Rating:** 5.0/5.0 stars **Reviewed by:** Carrie S. | Student Relations Coordinator, College of Education and Human Services, Mid-Market (51-1000 emp.) **Reviewed Date:** September 28, 2022 **What do you like best about Mongoose Conversation Intelligence Platform?** Mongoose Cadence is awesome for outreach that could take a long time. College students respond faster and more often via this texting system. Very worth the flexibility and time savings you have! **What do you dislike about Mongoose Conversation Intelligence Platform?** Its a little spendy compared to Message Media. **What problems is Mongoose Conversation Intelligence Platform solving and how is that benefiting you?** It helps me communicate and receive communication faster. It is a preferred way for many students to communicate. ### 11. Everything our admissions team was looking for **Rating:** 4.5/5.0 stars **Reviewed by:** Matt M. | Assistant Director of Admissions, Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2022 **What do you like best about Mongoose Conversation Intelligence Platform?** The dashboards and analytics give fantastic insight. The mobile app does everything the desktop does, which allows my team to be on the go. **What do you dislike about Mongoose Conversation Intelligence Platform?** There's no ability to text international students. **What problems is Mongoose Conversation Intelligence Platform solving and how is that benefiting you?** Students today can spot bot messages a mile away. The use of a full phone number allows us to have a higher chance of a returned message. ### 12. So easy to use and very effective **Rating:** 5.0/5.0 stars **Reviewed by:** Adriana O. | admissions counselor, Mid-Market (51-1000 emp.) **Reviewed Date:** September 30, 2022 **What do you like best about Mongoose Conversation Intelligence Platform?** Students connect better with text and respond faster than email and calls **What do you dislike about Mongoose Conversation Intelligence Platform?** Not being able to include links, you can add the web address but it is not a link **What problems is Mongoose Conversation Intelligence Platform solving and how is that benefiting you?** Working with Gen Z students is hard to communicate with calls or email, but texting is super easy and students sometimes respond in seconds ### 13. Mongoose Cadence has been a lifesaver for me. **Rating:** 5.0/5.0 stars **Reviewed by:** Quentin G. | Director of Student Involvement and Leadership, Mid-Market (51-1000 emp.) **Reviewed Date:** September 27, 2022 **What do you like best about Mongoose Conversation Intelligence Platform?** I like the fact the platform is very user-friendly. **What do you dislike about Mongoose Conversation Intelligence Platform?** Not much I dislike about the platform. If I had to be picky, I would have to say the number of characters you can send in a text. **What problems is Mongoose Conversation Intelligence Platform solving and how is that benefiting you?** We had a problem with students responding to emails. We have seen that through texting, students respond better. ### 14. It's easy to use and is a necessary resource for enrollment managers. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** September 27, 2022 **What do you like best about Mongoose Conversation Intelligence Platform?** I like that mongoose will provide you with the profile of the student while you're texting them. I know their major, where they're from, and what year they are. **What do you dislike about Mongoose Conversation Intelligence Platform?** Sometimes the mobile app is slow to work with. Additionally, it's hard to use the mobile app for scheduling text messages or sending really long messages to students. **What problems is Mongoose Conversation Intelligence Platform solving and how is that benefiting you?** Mongoose added the out of office feature a few cycles back and that was a huge benefit! It made it so easy to create auto responses for when you might have a delayed response time. ### 15. Great way to communicate with students and disseminate information in a more modern way. **Rating:** 5.0/5.0 stars **Reviewed by:** Felipe R. | Financial Aid Technician, Enterprise (> 1000 emp.) **Reviewed Date:** September 15, 2022 **What do you like best about Mongoose Conversation Intelligence Platform?** Easy way to track conversations, schedule information to be sent and communicate with students in a familiar way. **What do you dislike about Mongoose Conversation Intelligence Platform?** No big complaints so far; I have been using Mongoose for about two years now. The only issue is that you must add students as a contact to initiate conversation. **What problems is Mongoose Conversation Intelligence Platform solving and how is that benefiting you?** Easy way to disseminate information, specifically for our financial literacy initiative. ### 16. Game Changer! **Rating:** 5.0/5.0 stars **Reviewed by:** Joe B. | Admissions Recruiter, Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2022 **What do you like best about Mongoose Conversation Intelligence Platform?** Mongoose Cadence has been a game changer for our institution. We have been able to reach students at a whole new level! **What do you dislike about Mongoose Conversation Intelligence Platform?** So far, I haven't found anything that I dislike. It is easy to operate and maintain. **What problems is Mongoose Conversation Intelligence Platform solving and how is that benefiting you?** Communication with our prospective students was virtually non-existent before we began using Mongoose. ### 17. Has what you need and more that you didn't know you needed **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2022 **What do you like best about Mongoose Conversation Intelligence Platform?** The communication from Mongoose to users is excellent. They keep us in the loop. They ask us for feedback and then seem to listen to us! The texting function works reliably and if there are any issues that are coming up or are being observed, there is communication about what is going on. The best part about the communication is that the staff are actually doing research about what works and are letting us know, so we can all get better. Love that. **What do you dislike about Mongoose Conversation Intelligence Platform?** This may not be an issues with Mongoose Cadence, but an issue with how we have implemented it, but when we send out texts, it is not easy to see which other departments have already sent texts to those students. We have to run an extra process to filter out those instances or use another system (CRM). **What problems is Mongoose Conversation Intelligence Platform solving and how is that benefiting you?** Email serves a purpose, as do paper mailings, social media, and calling campaigns, but texting in practical ways is very important to help nudge students toward success and the opportunities they seek. ### 18. PRIVACY and RESPONSE **Rating:** 4.0/5.0 stars **Reviewed by:** deneen d. | Senior Program Mentor, Enterprise (> 1000 emp.) **Reviewed Date:** September 30, 2022 **What do you like best about Mongoose Conversation Intelligence Platform?** IT'S A QUICK TEXT RESPONSE. THIS IS BETTER THAN EMIL FOR STUDENTS THAT DO NOT READ EMAIL **What do you dislike about Mongoose Conversation Intelligence Platform?** it is NICE TO USE IF THIS IS YOUR ONLY OPTION, THE PRIVACY OF EVERYONE ON YUR TEAM SEEING YOUR RESPONSE TO STUDENTS IS WHAT DISTURBS ME **What problems is Mongoose Conversation Intelligence Platform solving and how is that benefiting you?** i DO NOT KNOW ### 19. Mostly wonderful, has a few limitations depending on your use **Rating:** 3.5/5.0 stars **Reviewed by:** Meredith B. | Program Mentoring Faculty, Enterprise (> 1000 emp.) **Reviewed Date:** September 26, 2022 **What do you like best about Mongoose Conversation Intelligence Platform?** I like that I am able to have contacts imported from Salesforce automatically and that they are automatically assigned to me. **What do you dislike about Mongoose Conversation Intelligence Platform?** I don't like that my whole team shares an inbox and there's no easy way to filter notifications on the mobile app or email without using a cumbersome outlook rule that needs to be updated frequently. **What problems is Mongoose Conversation Intelligence Platform solving and how is that benefiting you?** Students are more likely to respond to text messages than emails, and I love that the messages create their own note in Salesforce, which saves a lot of documentation time. ### 20. Great product, excellent service. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2022 **What do you like best about Mongoose Conversation Intelligence Platform?** The team of support specialists are extremely understanding of our needs and providing solutions that work. Best thing is the efficiency we have created and being able to reach our students quicker and get more engagement. **What do you dislike about Mongoose Conversation Intelligence Platform?** At the moment, only one dislike comes to mind. We have to import data for each Team. When all departments have data used across the college, it would be nice to import it once, for all. **What problems is Mongoose Conversation Intelligence Platform solving and how is that benefiting you?** Cadence has increased our response rates to and from students. Have a two-way texting platform has been a game changer. Up until this time staff would use personal cell phones. I love how much "bandwidth" it provides. Imports/exports/reporting/templates/segments/smartmessages/etc. ### 21. Mongoose Cadence has changed the communication game at our community college! **Rating:** 5.0/5.0 stars **Reviewed by:** Juliah S. | Director of Developmental Studies Support Programs and College Retention, Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2022 **What do you like best about Mongoose Conversation Intelligence Platform?** Cadence is easy to use and customizable. I love the segments, merge fields, and templates! MMS is also a plus! **What do you dislike about Mongoose Conversation Intelligence Platform?** It's all been great so far! Adding a "master calendar" for planning and tracking text communications across departments might be an interesting upgrade. **What problems is Mongoose Conversation Intelligence Platform solving and how is that benefiting you?** Mass texting that looks one-to-one so students actually respond! Less time to send and more responses coming in! They also do a wonderful job sharing texting best practices. ### 22. Cadence has changed the way we recruit students and has helped increase our yield for 3 years now. **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan L. | Assistant Director, Admissions, Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2022 **What do you like best about Mongoose Conversation Intelligence Platform?** The simplicity. It is such an easy system to navigate, set up and use. Training literally takes minutes. **What do you dislike about Mongoose Conversation Intelligence Platform?** I would like to see more functionality with Slate. It could be a complete gamechanger **What problems is Mongoose Conversation Intelligence Platform solving and how is that benefiting you?** Getting the right message out to the right students at the right time. ### 23. Still Learning **Rating:** 5.0/5.0 stars **Reviewed by:** Sonya J. | College & Career Coach, Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2022 **What do you like best about Mongoose Conversation Intelligence Platform?** I like the ability to be able to respond to multiple individuals at one time. **What do you dislike about Mongoose Conversation Intelligence Platform?** I don't know if this would be a downside, but I can use my phone just as quickly. I guess the issue is security and accountability and an iphone can't always give that. **What problems is Mongoose Conversation Intelligence Platform solving and how is that benefiting you?** It allows me to keep my personal information private and communicate effectively with students. ### 24. Great features, easy to use and world class customer support! **Rating:** 5.0/5.0 stars **Reviewed by:** Cheri Hansen S. | AVP of Advancement Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2022 **What do you like best about Mongoose Conversation Intelligence Platform?** It is a simple and effective texting tool that is intuitive use, and the company continually improves its features. **What do you dislike about Mongoose Conversation Intelligence Platform?** I don't have any major downsides to report. We do a lot of finely targeted marketing, so maybe have more user-defined fields in contacts would be helpful. **What problems is Mongoose Conversation Intelligence Platform solving and how is that benefiting you?** It is helping us engage our alumni and donor population for whom we are not able to connect with in other ways. ### 25. Mongoose is great for sending mass texts and schedule sending, but I'd like more options. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Individual & Family Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 27, 2022 **What do you like best about Mongoose Conversation Intelligence Platform?** Mongoose is great for sending mass text messages and the ability to schedule a message for a specific group of people at the time that I need for it to be sent. **What do you dislike about Mongoose Conversation Intelligence Platform?** I wish there more options of how to send messages. I also wish there was a way to indicate what person received what message. **What problems is Mongoose Conversation Intelligence Platform solving and how is that benefiting you?** It solves the problem of sending many messages to many people at one time. It benefits me by saving me time and mental space ### 26. User friendly **Rating:** 5.0/5.0 stars **Reviewed by:** hannah f. | New Student Recruitment and Sponsorship Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** September 28, 2022 **What do you like best about Mongoose Conversation Intelligence Platform?** Mongoose Cadence has great customer service.All of my questions have been answeredd. **What do you dislike about Mongoose Conversation Intelligence Platform?** I do not have any dislikes with mongoose so far. **What problems is Mongoose Conversation Intelligence Platform solving and how is that benefiting you?** Whenever i have have a question on best pratices I have gotten an answere as soon as possible. ### 27. Excellent Texting Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2022 **What do you like best about Mongoose Conversation Intelligence Platform?** Cadence is highly user-friendly. It takes no time at all to learn the system. And the tech support is exceptional. **What do you dislike about Mongoose Conversation Intelligence Platform?** The only issue we've run into with Cadence is getting our FTP imports up and running. However, we will eventually be able to utilize this feature. **What problems is Mongoose Conversation Intelligence Platform solving and how is that benefiting you?** Cadence has made communicating with potential students so much easier. The report feature also allows admins to have quick access to the effectiveness of our texting. ### 28. Mongoose Cadence is a great product to stay in touch! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2023 **What do you like best about Mongoose Conversation Intelligence Platform?** The best thing I like about Mongoose Cadence, is that it allows you to personalize messages. **What do you dislike about Mongoose Conversation Intelligence Platform?** There is nothing I dislike. have enjoyed using Mongoose Cadence. **What problems is Mongoose Conversation Intelligence Platform solving and how is that benefiting you?** Mongoose Cadence allows me to send individualized and mass text messages to students who need crucial updates. **Official Response from Jacob Evans:** > Hello, thank you for leaving us such a positive review. Personalization and allowing our users to make messages their own is a key tenet here at Mongoose. ### 29. So handy! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** September 26, 2022 **What do you like best about Mongoose Conversation Intelligence Platform?** I recommend Mongoose Cadence to other educators! It's wonderful to be able to text students without using my personal phone number. Students today seem to prefer text over email. It's a winner in my book! **What do you dislike about Mongoose Conversation Intelligence Platform?** I like it. It's great. I have no complaints! **What problems is Mongoose Conversation Intelligence Platform solving and how is that benefiting you?** Students like to receive texts but educators don't want to give out their personal cell phone number. This is a perfect solution! ### 30. Very useful and user friendly, but a few areas are not too user friendly. **Rating:** 3.5/5.0 stars **Reviewed by:** Steve R. | Student Services Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2022 **What do you like best about Mongoose Conversation Intelligence Platform?** The convenience of sending and tracking messages. **What do you dislike about Mongoose Conversation Intelligence Platform?** Importing contact data and changing someone's contact information. Merging duplicates is also an issue. **What problems is Mongoose Conversation Intelligence Platform solving and how is that benefiting you?** Contacting our student population and tracking responses. ### 31. Mongoose provides great service and outstanding texting product for higher education! **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah K. | Coordinator of CRM Services Undergraduate Admissions, Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2022 **What do you like best about Mongoose Conversation Intelligence Platform?** The ease of use, web-based interface and connection to CRM. **What do you dislike about Mongoose Conversation Intelligence Platform?** Hard to tell how many total contacts you have. **What problems is Mongoose Conversation Intelligence Platform solving and how is that benefiting you?** They built the connection between Mongoose and our CRM. ### 32. Opportunity for student outreach with Cadence **Rating:** 5.0/5.0 stars **Reviewed by:** Edwina R. | Director of Persistence & Student Success Coach, Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2022 **What do you like best about Mongoose Conversation Intelligence Platform?** The ability to quickly connect with students **What do you dislike about Mongoose Conversation Intelligence Platform?** Having to manually upload the information **What problems is Mongoose Conversation Intelligence Platform solving and how is that benefiting you?** With this texting platform, students read what I'm sending unlike email campaigns ### 33. User friendly, low code way to communicate with prospective students **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2022 **What do you like best about Mongoose Conversation Intelligence Platform?** That everyone on our team can easily use this tool. Even the newest members can begin using Mongoose Cadence within their first few days. Easy and effective for everyone. **What do you dislike about Mongoose Conversation Intelligence Platform?** The one downside is you can only pull information from one report. I would prefer if you could import student information from multiple as some students are not captured on just one. **What problems is Mongoose Conversation Intelligence Platform solving and how is that benefiting you?** The problem that Mongoose Cadence is solving for us is a quick, user-friendly, and student-relevant way to reach our prospective students. Students are not checking emails as quickly and frequently as text messages, so having this tool has resulted in a higher student contact rate. ### 34. Great for connecting with students **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2022 **What do you like best about Mongoose Conversation Intelligence Platform?** Love being able to see when a coworker is responding to a message so a student is not double messaged and we can see who is having the conversation! **What do you dislike about Mongoose Conversation Intelligence Platform?** I wish there were desktop notifications. It would be great to see it pop up while I am not logged on! **What problems is Mongoose Conversation Intelligence Platform solving and how is that benefiting you?** Reaching students where they are. Not everyone is able or willing to answer a phone call in the work day ### 35. Great Tool for this Generation! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** September 27, 2022 **What do you like best about Mongoose Conversation Intelligence Platform?** The simplicity and power of the tool. It was petty easy to learn and use. **What do you dislike about Mongoose Conversation Intelligence Platform?** Some of the fields from the SalesForce need to be added to customize to create more group text messages. **What problems is Mongoose Conversation Intelligence Platform solving and how is that benefiting you?** Communication. I have a better response rate with my students using this program than utilizing the phone or sending emails. ### 36. Mongoose Cadence is easy to use. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2022 **What do you like best about Mongoose Conversation Intelligence Platform?** Mongoose Cadence allows for me to connect with students from my laptop or on to go from their mobile app. **What do you dislike about Mongoose Conversation Intelligence Platform?** The mobile app is not user-friendly. Often times I have to crash the app or switch between screens to view new messages. **What problems is Mongoose Conversation Intelligence Platform solving and how is that benefiting you?** Mongoose Cadence makes it easy to connect with clients quickly. ### 37. Great product, fantastic customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** September 27, 2022 **What do you like best about Mongoose Conversation Intelligence Platform?** They are looking out for our best interest. The Mongoose team has helped us optimize our texting program to improve reach and efficiency **What do you dislike about Mongoose Conversation Intelligence Platform?** I haven't come across anything to dislike **What problems is Mongoose Conversation Intelligence Platform solving and how is that benefiting you?** Mongoose Cadence has provided a solution to connect with our prospective and current students in a method they prefer. ### 38. Easy to learn and easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2022 **What do you like best about Mongoose Conversation Intelligence Platform?** I like how I'm able to use the app on my laptop and my smartphone! **What do you dislike about Mongoose Conversation Intelligence Platform?** I don't like how there's no webinars on how send mass text messages, but that could just be me. **What problems is Mongoose Conversation Intelligence Platform solving and how is that benefiting you?** It's been able to allow me to speak to so many of my students. ### 39. Easy to use and effective! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2022 **What do you like best about Mongoose Conversation Intelligence Platform?** Mongoose allows me to remind my students of their SMART goals quickly and effectively **What do you dislike about Mongoose Conversation Intelligence Platform?** There is nothing about Mongoose that isn't thought out and easy to use **What problems is Mongoose Conversation Intelligence Platform solving and how is that benefiting you?** Many of my students don't want or can't take phone calls. This is an excellent way to communicate with them. ### 40. Great Business Resource Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Buz J. | Senior Program Mentor, COB Amazon ACC Team, Enterprise (> 1000 emp.) **Reviewed Date:** September 27, 2022 **What do you like best about Mongoose Conversation Intelligence Platform?** The ability to mass text while maintaining an individualized format. **What do you dislike about Mongoose Conversation Intelligence Platform?** When in a team contact number profile, all the extra messages designed for colleagues staying in the inbox. **What problems is Mongoose Conversation Intelligence Platform solving and how is that benefiting you?** Continued communication. Using Cadence has allowed us, with portability, to maintain effective communications with our clients. ### 41. Course Instructor **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** November 08, 2022 **What do you like best about Mongoose Conversation Intelligence Platform?** Mass/Bulk Texts and scheduled sending texts **What do you dislike about Mongoose Conversation Intelligence Platform?** Multiple people see the texts that I send. **What problems is Mongoose Conversation Intelligence Platform solving and how is that benefiting you?** Nothing at this time **Official Response from Lexi Croisdale:** > Thank you for your review! We're happy to hear you like sending mass texts at once in our easy to use platform. We hope communications at your institution continue to go well with Cadence! ### 42. Hard to make simple changes like changing a number under a contact **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2022 **What do you like best about Mongoose Conversation Intelligence Platform?** Great way to stay in touch with students **What do you dislike about Mongoose Conversation Intelligence Platform?** When access is limited can't make edits. **What problems is Mongoose Conversation Intelligence Platform solving and how is that benefiting you?** As stated above, good way to stay in touch with students ### 43. Mongoose **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** September 27, 2022 **What do you like best about Mongoose Conversation Intelligence Platform?** Mongoose allows me to add graphics and photos to my text messages. **What do you dislike about Mongoose Conversation Intelligence Platform?** Mongoose limits the number of characters in a text message. Makes it hard to use. **What problems is Mongoose Conversation Intelligence Platform solving and how is that benefiting you?** Helps communicate with students quickly ### 44. My team has worked with Mongoose for the past 6 years. **Rating:** 5.0/5.0 stars **Reviewed by:** Jarret S. | Director of Admissions, Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2022 **What do you like best about Mongoose Conversation Intelligence Platform?** Mongoose was very user-friendly and allowed for personalized communications on an individual level and a more global level. **What do you dislike about Mongoose Conversation Intelligence Platform?** I loved this product and the only reason why left was the implementation of a more wholistic CRM> **What problems is Mongoose Conversation Intelligence Platform solving and how is that benefiting you?** We were able to communicate on a personalized level with a large group of student from their individual counselor. ### 45. Great experience! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** October 05, 2022 **What do you like best about Mongoose Conversation Intelligence Platform?** Getting in touch with students quickly, eliciting quick responses. **What do you dislike about Mongoose Conversation Intelligence Platform?** Sometiems the interface feels a bit clunky **What problems is Mongoose Conversation Intelligence Platform solving and how is that benefiting you?** I am not sure how they are solving any issues. ### 46. Clunky, slow, complicated **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** September 28, 2022 **What do you like best about Mongoose Conversation Intelligence Platform?** I like that integrations are available, but integrity is spotty at best **What do you dislike about Mongoose Conversation Intelligence Platform?** Clunky, confusing. It doesn't make sense that you can't see conversations without searching for them **What problems is Mongoose Conversation Intelligence Platform solving and how is that benefiting you?** I guess it's better than nothing! ### 47. Better than Email! Cadence makes it easy to connect with everyone who has a phone. (Everyone) **Rating:** 5.0/5.0 stars **Reviewed by:** Kelvin S. | Regional Director, Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2022 **What do you like best about Mongoose Conversation Intelligence Platform?** Personalization and Campaigns. The Support is great too. **What do you dislike about Mongoose Conversation Intelligence Platform?** I forget to turn off the notifications on the app. **What problems is Mongoose Conversation Intelligence Platform solving and how is that benefiting you?** Our Email Open Rates had dropped to an all-time low. Connecting through Cadence provides the Service we desire to provide. Bottom line, it has boosted our Yield. ### 48. Mongoose is a great system to easily text students. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2022 **What do you like best about Mongoose Conversation Intelligence Platform?** The ease of use and connection with our CRM to track data and respond/send messages on the fly. **What do you dislike about Mongoose Conversation Intelligence Platform?** The connection between Mongoose and the Slate CRM could be better. It is only able to automatically push data between the systems once a day. Whereas our previous CRM was able to push text updates back and forth multiple times per day. **What problems is Mongoose Conversation Intelligence Platform solving and how is that benefiting you?** It is allowing not just the admission office to text students but the whole of campus. ### 49. Great option for online texting **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** September 27, 2022 **What do you like best about Mongoose Conversation Intelligence Platform?** We use group email boxes which allows for others to cover for us when we are out. **What do you dislike about Mongoose Conversation Intelligence Platform?** Would love to be able to sort my contacts better. **What problems is Mongoose Conversation Intelligence Platform solving and how is that benefiting you?** I don't have direct knowledge of the problems Mongoose is resolving for us. ### 50. Cadence Great Student Retention **Rating:** 5.0/5.0 stars **Reviewed by:** Tara B. | CCR Compliance and Assessment Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** November 30, 2021 **What do you like best about Mongoose Conversation Intelligence Platform?** Cadence has been a lifesaver for communication with our students. They respond quickly, we can set up smart texts with replies. Easy to use. **What do you dislike about Mongoose Conversation Intelligence Platform?** Nothing so far, we have used it 2 years. **Recommendations to others considering Mongoose Conversation Intelligence Platform:** I would definitely consider this tool as a valuable addition to any student retention efforts. **What problems is Mongoose Conversation Intelligence Platform solving and how is that benefiting you?** Students do not answer calls, return calls, but they will text. We use it to let students know when their test times are, we follow up why they missed class, and to send kudos! ## Mongoose Conversation Intelligence Platform Discussions - [How have you been utilizing Cadence?](https://www.g2.com/discussions/how-have-you-been-utilizing-cadence) - 1 comment, 2 upvotes - [View Mongoose Conversation Intelligence Platform pricing details and edition comparison](https://www.g2.com/products/mongoose-conversation-intelligence-platform/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-18+19%3A31%3A30+-0500&secure%5Bsession_id%5D=b9ff31d5-64cc-4f51-b045-a0f1f38764c7&secure%5Btoken%5D=9e8c9cb9d8f1b3fbae95fc5c77d408bcdfd9abf3621e74fa3547db9559b504fe&format=llm_user) ## Mongoose Conversation Intelligence Platform Integrations - [Slate](https://www.g2.com/products/slate-slate/reviews) ## Mongoose Conversation Intelligence Platform Features **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - MMS Marketing - Personalization - Transactional SMS **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Messaging Channels** - SMS Messaging - Two way messaging **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Administration** - Scheduling - Triggered Notifications - Segmentation - Integrations **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **SMS Platform** - Reporting - Automation - API Integration **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **AI Automation - SMS Marketing** - AI SMS **AI Content Generation - SMS Marketing** - AI SMS ## Top Mongoose Conversation Intelligence Platform Alternatives - [Brevo Marketing Platform](https://www.g2.com/products/brevo-marketing-platform/reviews) - 4.5/5.0 (2,464 reviews) - [Text-Em-All](https://www.g2.com/products/text-em-all/reviews) - 4.8/5.0 (815 reviews) - [Podium](https://www.g2.com/products/podium/reviews) - 4.5/5.0 (2,025 reviews)