What I like best about monday service is its ability to centralize service requests, communication, and task management in a single platform. The customizable intake forms and ticket management workflows make it easy to capture requests, assign ownership, and track progress without relying on lengthy email chains or spreadsheets.

One of the most valuable features is the automation capability. Automated notifications, status updates, and task assignments help ensure requests move through the process efficiently and reduce manual follow-up. This has improved response times and increased visibility into service workloads across the team.

I also appreciate the dashboards and reporting tools, which provide real-time insights into ticket volume, resolution status, and team performance. Having this information readily available makes it easier to identify bottlenecks, prioritize work, and communicate progress to stakeholders.

An unexpected benefit has been the improved transparency and accountability the platform creates. Requesters can easily see the status of their submissions, while team members have clear ownership and visibility into priorities. Overall, monday service has helped streamline service management processes, improve collaboration, and save valuable time that would otherwise be spent tracking requests manually. Review collected by and hosted on G2.com.

While monday service is highly flexible and customizable, that flexibility can sometimes create a steeper learning curve for new users. Setting up more advanced workflows, automations, and reporting dashboards often requires trial and error before teams can fully optimize the platform for their needs.

Another area for improvement is service-specific functionality. While the platform does a good job of managing requests and workflows, some ITSM and customer service features are not as mature as those found in dedicated service management solutions. For example, deeper knowledge base integration, more advanced SLA management, and expanded ticket categorization options would help teams manage complex service environments more effectively.

Reporting and analytics are useful, but building highly customized reports can be time-consuming, especially when combining data across multiple boards or teams. More out-of-the-box service management reports and AI-driven insights would make it easier to identify trends, recurring issues, and opportunities for process improvement.

Overall, monday service is a strong and user-friendly platform, but improvements to onboarding, service-specific capabilities, and advanced reporting would help organizations gain value more quickly and manage service operations even more efficiently. Review collected by and hosted on G2.com.

I work for BBC Studios and I like using monday service for tracking projects across different series, making to-do lists, and allocating work to staff. It's quick and simple, and I really appreciate that the labels are easy to edit. The email notifications feature is very useful, ensuring that team members are informed even if they haven't checked their Monday board, as they receive a notification about the tasks waiting for them. Review collected by and hosted on G2.com.

I'd like the ability to go back and play a board over a time range. So say I've got a Monday board, wanna be able to go and see what it looked like in January. And then press play and see how that board moved and how it changed over time up until today. Review collected by and hosted on G2.com.

I also appreciate how the tasks are structured. They are easy to locate and manage, especially when there are overdue tasks or new assignments, as the notifications help me stay organized and keep track of priorities.

Additionally, the pricing is reasonable, and the integrations with the Slack app are working well. I haven't fully explored the AI features or support resources yet, but I look forward to utilizing them more in the future. Review collected by and hosted on G2.com.

Sometimes I couldn't able to view my tasks, not sure if it is a glitch, but I need to manually look to all of the accounts. Review collected by and hosted on G2.com.

What I like best about monday service is how it brings ticket management, automations, and cross-team collaboration into a single platform. The ability to customize workflows, ticket assignment, helps support teams stay organized and respond faster. I also like that it's built on the monday.com Work OS, so service operations can easily connect with projects, CRM, and other business workflows without switching between multiple tools. The newer AI capabilities, such as ticket triage, reply suggestions, and AI-powered categorization, are also great time-savers for handling repetitive requests. Review collected by and hosted on G2.com.

While monday service is highly flexible, some advanced workflows and automations can take time to set up, especially for new users. Certain configurations require a good understanding of the monday ecosystem, and very complex service processes may involve multiple automations or integrations. I'd also like to see more out-of-the-box ITSM features and deeper native reporting for service metrics without relying on custom dashboards. Review collected by and hosted on G2.com.

My company uses Monday.com for just about everything, including time tracking, resource management, project planning, and team collaboration. It's become the central hub for our day-to-day work. I love how customizable it is while still being intuitive and easy to navigate. Even with multiple teams and projects, everything stays organized and easy to find. It's easily one of my top three websites that I use every day, and I can't imagine managing my workload without it. Review collected by and hosted on G2.com.

Overall, I don't have many complaints. The only issue I've noticed is that the time tracking feature can occasionally be a bit slow to load or update, especially when switching between tasks. It's a minor inconvenience, though, and it hasn't had a significant impact on my overall experience with the platform. Review collected by and hosted on G2.com.

I really like the ability of monday service to modify and customize the dashboard. It's fantastic to create clear reports and widgets using AI. The integration with other systems like Slack is super helpful. It allows us to send emails to our inboxes and Slack, ensuring we don't miss what's happening on monday. The notifications for task assignments via Slack or email are great, as they help us stay on track without having to keep monday open all the time. Setting it up was really easy, and duplicating templates for each customer simplifies the process. Overall, these features make it so much easier to stay organized and manage projects efficiently. Review collected by and hosted on G2.com.

Some of the AI functions could be improved. I asked it to create a Gantt chart, and while it does generate one, it's not as detailed or dynamic as I would like. The AI features are there, but they need better processing knowledge. That could definitely be improved. Review collected by and hosted on G2.com.

Monday Service for me has been a helpful tool to receive briefs within. For users, it provides them with a one-stop shop for them to go to and fill out a simple form. It is integrated with Teams to alert users when needed. It is a speedy tool that is simple to learn but a bit tricky to master - it is well worth it though. I find the documentation to be quite helpful when learning the ins and outs of Monday service. Review collected by and hosted on G2.com.

I think there is a temptation for power users to do a lot with Monday service, which makes the learning curve for the rest of the organisation trickier than it needs to be. It is hard to learn the basics when there is a whole customised ecosystem to deal with at the same time. Review collected by and hosted on G2.com.

Monday.com CRM has significantly improved my day-to-day work by helping me keep projects and product-related deliverables organized and streamlined. It’s made it much easier to track priorities, manage ongoing tasks, and maintain clear visibility throughout the entire process. Overall, it has boosted both my personal productivity and my team’s productivity by keeping everything aligned and easier to follow. Review collected by and hosted on G2.com.

So far, I haven't come across anything in Monday.com that I would say I dislike. In my previous organization, I used HubSpot as the CRM, so that has been my main point of comparison. Review collected by and hosted on G2.com.

I love how the service doesn’t feel like a separate platform outside of MDC work management. The form features are heavily used across both internal and external-facing communications, and form submissions are easy to review through the many personalization options available in the board setup. The AI and AI agents also seem to be routinely updated and optimized; however, there are a few nuances to keep in mind when using these features. It’s critical for the user to write a prompt that produces the anticipated outcome. The Outlook and Microsoft integrations are commonly used as well, and they’re helpful for staying organized. Review collected by and hosted on G2.com.

The form layout and design limitations are something I’d like to see improved by adding more customization options, especially for individual pages within a form. Right now, you can’t rename pages from the default naming convention, which makes it difficult to manage forms with multiple pages, particularly when you need to reorder them. Review collected by and hosted on G2.com.

We use Monday.com for a wide range of workflows across our team. We rely on it for surveys, internal and external ticketing requests, weekly team time allocations, and plenty of other needs as well. The interface is straightforward and easy for everyone on our team to use. The new AI features make it even faster and simpler to get things done. Review collected by and hosted on G2.com.

I honestly don’t see any downsides to using it. It’s helped our team become more agile and productive, and it makes day-to-day work feel smoother overall. Review collected by and hosted on G2.com.