monday service Reviews & Product Details

What I love about the Monday service is the intake forms. Our corporate office generated a QR code and taped it to the back of our billing counters. If a receipt printer jams or the Wi‑Fi drops, I just scan the QR code with my phone, select the issue, and hit submit. The form instantly creates the ticket. Review collected by and hosted on G2.com.

The automated status update emails can be confusing for non-technical retail staff. When IT changes a ticket status to “awaiting third-party vendor” or “pending patch deployment,” I receive an automated email, but the wording is full of internal IT jargon. The system needs a way to filter that out and send only plain English updates to end users. Review collected by and hosted on G2.com.

One of the best things about it has been how easily it scaled with us. We started with only IT using it, then HR joined, and later customer support came on board as well. Because everything sits on the same platform, each step felt like a natural extension rather than a separate rollout. I can manage it all in one place without having to jump between different systems. Review collected by and hosted on G2.com.

As more teams started using it, we realized things needed more structure. It takes some ongoing effort to keep the boards and workflows organized, and without that discipline it can start to feel a little messy as time goes on. Review collected by and hosted on G2.com.

The AI features have turned out to be more useful than we expected. It suggests replies for common tickets and can even handle some of the simpler requests on its own, which takes a lot of repetitive work off the team’s plate. It’s been especially helpful during busy periods, when the same types of issues keep coming in again and again. Review collected by and hosted on G2.com.

The AI suggestions are generally good, but they aren’t always perfect. At times, we still need to tweak the responses before sending them out. It works well for standard queries, but it’s less reliable when the situation is more specific or complex. Review collected by and hosted on G2.com.

We’ve been using monday service for about eight months in our 15-person IT support team, and it’s made a noticeable difference. The AI agent handles simple requests instantly, which has significantly reduced our resolution time. Since everything stays in one place alongside our other monday boards, there’s no need to switch between tools, and it keeps our workflow more consistent. Review collected by and hosted on G2.com.

The AI doesn’t always handle very specific or less common requests well, so we still need to step in for those situations. It works best when dealing with repetitive issues and routine cases. Review collected by and hosted on G2.com.

Monday helps me perform better in my day-to-day tasks by making it easier to track my work and follow the workflow. It has a simple, well-designed layout that improves the overall user experience. Also, the way the AI helps refine my work and provide better insights is awesome. Review collected by and hosted on G2.com.

In some cases, the integrations with other APIs are tricky to set up, which can make the system slow and cause it to get stuck on the main page. Review collected by and hosted on G2.com.

The automation features are what really made the biggest difference for me. Once everything is set up properly, a lot of the repetitive work simply disappears. Things like assigning tickets, updating statuses, and sending follow-ups happen automatically, so work keeps moving without constant manual input. It ends up saving me a lot of time throughout the day. Review collected by and hosted on G2.com.

Setting up automations for the first time takes a bit of effort. You really have to think through the workflow to get the best results. It isn’t difficult, but it does involve some trial and error and a little adjustment before everything works the way you want. Review collected by and hosted on G2.com.

What we like best about monday.com is how flexible and easy it is to adapt to different workflows without heavy setup. It works well for tracking operational, compliance, and cross-team tasks, and gives clear visibility into ownership, status, and priorities.

The automation and integrations make it easy to keep work moving without constant manual follow-ups, which helps teams stay aligned and accountable. Review collected by and hosted on G2.com.

As usage grows, boards can become cluttered and harder to manage without strong conventions in place. Some advanced automations and reporting features also require higher-tier plans, which can limit flexibility unless you upgrade.

Additionally, while integrations are easy to set up, deeper customization can be limited without workarounds, and performance can occasionally lag on very large boards. Review collected by and hosted on G2.com.

We host massive corporate conferences and weddings in the hotel towers. Monday Service helps us build custom, cross-department dashboards for these events. For example, if a projector breaks in Conference Room A or the catering team needs an emergency power drop, I can create a ticket that tags both IT and Maintenance at the same time. Review collected by and hosted on G2.com.

The guest access limits can be frustrating. I want to invite our external event planners to approve a floor plan or update an equipment delivery status directly within the platform, but giving them interactive permissions is difficult. Review collected by and hosted on G2.com.

Monday service gives us clear, end-to-end visibility into every ticket and task across our support operations. It genuinely feels like a command center for our IT workflows, helping us stay on top of what’s happening at any moment. The automations keep requests moving through the system without the need for constant manual follow-ups, and the dashboards make it simple to spot where attention is needed and what should be prioritized next. Review collected by and hosted on G2.com.

Some of the more advanced automation rules took a bit of trial and error before we could finalize them. However, once everything was configured correctly, they’ve been very reliable and consistent. Review collected by and hosted on G2.com.

One of the things I like most about the monday service is how flexible it is when building workflows. Our team was able to customize boards, statuses, and request types to fit the way we already handle service requests, so the setup didn’t force us to completely overhaul our process. After we got everything configured, managing tickets became much easier and more straightforward. Review collected by and hosted on G2.com.

There are a lot of configuration options available, which can feel a bit overwhelming during the initial setup. It really helps to take some time to plan out the structure before rolling it out to the rest of the team. Review collected by and hosted on G2.com.