--- title: monday CRM Reviews meta\_title: 'monday CRM Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1517 reviews by the users' company size, role or industry to find out how monday CRM works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 1517 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # monday CRM Reviews & Product Details Visit Website The only AI-first CRM your team will love monday CRM is the AI-powered CRM built for speed, visibility, and simplicity — empowering revenue teams to move faster, forecast better, and never miss a deal. It’s easy to set up, requires no coding, and adapts to any workflow so teams can get started fast and focus on selling. From lead capture to post-sale handoff: your tools, data, and teams stay aligned in one connected, intuitive workspace. With built-in AI and code-free automations, monday CRM doesn’t just help you manage work — it does the work for you. AI sales agents identify and qualify leads, the AI Notetaker summarizes calls and suggests next steps, and automations handle updates, follow-ups, and data entry, reducing manual work across the board. From pipelines and dashboards to emails, docs, and customer conversations, your entire revenue process runs on one unified platform. Sellers get clarity to close, and leaders get the real-time insights they need to forecast with confidence. And with monday campaigns, marketing and sales teams can plan, launch, and optimize branded email campaigns directly from their CRM without the need for integrations or extra tools. Key features Simple no-code setup Custom dashboards and reporting AI sales agents AI Notetaker Deal insights and prioritization No-code automations Sequences and mass emails monday campaigns Shared inbox Mobile app Lead enrichment Quotes and invoices 500+ integrations * * * Product Website monday CRM Seller [monday.com](https://www.g2.com/sellers/monday-com-d88207e4-9e92-412d-903b-61cd13ca592b) Discussions [monday CRM Community](https://www.g2.com/products/monday-crm/discuss) Languages Supported German, English, French, Italian, Japanese, Korean, Dutch, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Chinese (Traditional) Solution Type All-in-One Overview by Sapphire Pearl Stein Show More ## Pricing Pricing provided by monday CRM. ### Basic $12.00 Per Month [ View More Pricing Information ](https://www.g2.com/products/monday-crm/pricing) ## monday CRM Integrations (81) What do users say about integrations? 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Monday CRM stands out for its simple and visual design that helps teams stay organized and connected. You can easily manage leads, contacts, and projects in one place while seeing progress in real time. The system allows you to create custom boards that fit your workflow, making it easy to track churches, partners, or events without getting lost in complicated tools. It also offers strong collaboration and automation features that save time. Team members can comment, tag each other, and share files directly on each board. Automated reminders and email integrations help ensure nothing falls through the cracks, while dashboards give quick insight into performance and outreach efforts. Review collected by and hosted on G2.com. What do you dislike about monday CRM? Monday CRM can get costly if your team needs more features or extra users. Some people find the mobile app less smooth than the desktop version. - YEs Review collected by and hosted on G2.com. What problems is monday CRM solving and how is that benefiting you? Monday CRM helps keep all our contacts, projects, and communication in one place. It makes it easier to track progress, assign tasks, and follow up without losing important details. The system also saves time by automating reminders and organizing information clearly so everyone stays on the same page. Review collected by and hosted on G2.com. Show More 7/15/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Karen A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Karen A.") KA Karen A. Founder Small-Business (50 or fewer emp.) 5/6/2025 "Best strategic move in our business to date!" 4.5/5 What do you like best about monday CRM? That we can enjoy a fully functional CRM and project management platform all in the one spot... we can cancel at least 2 other subscriptions and don't need to login to more than one platform. Review collected by and hosted on G2.com. What do you dislike about monday CRM? Knowing what features are called when building out workflows... can be a little trial and error to find the right combination. Also, the Dashboard displays are not as useful as we'd hoped... we'd like to build a client-friendly dashboard that supports URLS so we can export it and send to clients as a PDF. Review collected by and hosted on G2.com. What problems is monday CRM solving and how is that benefiting you? Combining our CRM and project management into the one platform. Review collected by and hosted on G2.com. Show More 8/11/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite AM Allon M. CSM Team Lead Telecommunications Mid-Market (51-1000 emp.) 4/29/2026 "Monday.com Helps us stay organized and aligned as a team" 4.5/5 What do you like best about monday CRM? We’ve been using Monday.com to manage our day-to-day work, and it’s made a real difference for our team. It keeps everything organized, well-documented, and visible, so it’s much easier to stay aligned and on top of tasks. The UI is clean and intuitive, which makes adoption across the team very smooth. I also really like the integrations—it connects well with other tools we use and helps reduce manual work by keeping everything in sync. Next step for us is bringing AI into the workflows, which I think will be a game changer in terms of automation and insights. Overall, Monday.com has become a key part of how we run our operations. Review collected by and hosted on G2.com. What do you dislike about monday CRM? Monday isn't perfect. It takes time to set things up properly, and without a clear structure, it can get messy pretty quickly. Also, some of the more useful features are locked behind higher plans, so costs can add up as the team grows. Review collected by and hosted on G2.com. What problems is monday CRM solving and how is that benefiting you? Monday CRM is mainly solving the problem of scattered information and lack of visibility. Before, a lot of customer data, tasks, and follow-ups were spread across emails, notes, and different tools. It made it harder to track what’s going on and easy for things to slip. With Monday, everything is in one place—pipeline, communication, tasks—so it’s much easier to understand the full picture at any given moment. It also creates accountability, since everyone knows what they own and what needs to happen next. For me, the biggest benefit is visibility and control. I can quickly see where things stand, spot gaps, and make sure the team is moving in the right direction without chasing updates all the time. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Furniture](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Furniture") UF Verified User in Furniture Small-Business (50 or fewer emp.) 7/13/2026 "Real-Time Pipeline Visibility and Confident Forecasting with Monday CRM" 4.5/5 What do you like best about monday CRM? Before Monday CRM, it was difficult to get a complete picture of our opportunities and active work. Now, we have real-time visibility into potential projects, projects currently underway, and our future pipeline. The platform has streamlined our processes, improved accountability, and given us confidence in our forecasting and resource planning. Review collected by and hosted on G2.com. What do you dislike about monday CRM? One of the biggest challenges with Monday CRM is that its greatest strength - customization - can also be a drawback. The platform is incredibly flexible, but getting it configured to match our business processes required a significant investment of time and effort. We spent months refining workflows, automations, dashboards, and reporting, and ultimately hired a developer to help us fully implement our vision. While the end result has been worth it, organizations should be prepared for a substantial setup and learning curve if they want to take full advantage of everything the platform has to offer. Review collected by and hosted on G2.com. What problems is monday CRM solving and how is that benefiting you? Monday CRM is delivering value is workload management and forecasting. By tracking opportunities alongside active projects, we're beginning to gain a much clearer picture of both current team capacity and future resource needs. Having visibility into potential projects before they become active work allows us to anticipate staffing demands, balance workloads more effectively, and make more informed decisions about hiring and resource allocation. As we continue to refine our processes, this forecasting capability is becoming an increasingly valuable tool for planning and supporting sustainable growth. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Organic Review from User Profile ![Verified User in Gambling & Casinos](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Gambling & Casinos") UG Verified User in Gambling & Casinos Mid-Market (51-1000 emp.) 7/13/2026 Business partner of the seller or seller's competitor, not included in G2 scores. ""A fast, highly intuitive CRM that keeps workflows seamlessly integrated." 4.5/5 What do you like best about monday CRM? What I like best about monday CRM is its highly visual and intuitive interface, which makes it incredibly easy for the team to adopt compared to traditional, rigid CRMs. Additionally, its powerful no-code automation builder and endless customization options allow us to tailor pipelines and eliminate manual data entry in minutes. Review collected by and hosted on G2.com. What do you dislike about monday CRM? First, it is built on top of a project management platform, meaning it lacks some native, heavy-duty sales features out of the box. Setting up advanced sales tools, like deep data enrichment, complex territory management, or multi-currency reporting, requires a lot of manual configuration and workarounds. Second, the pricing structure can be frustrating. Monday.com enforces strict user-seat tiers (like buying access for groups of 3, 5, or 10 users). This means if you only need to add one extra sales rep to your team, you are often forced to pay for an entire higher tier of unused seats. Review collected by and hosted on G2.com. What problems is monday CRM solving and how is that benefiting you? Monday CRM solves the problem of disconnected workflows and sluggish manual updates by seamlessly consolidating all our external communication tools into a fast, highly responsive pipeline, allowing the team to sync data in real time without performance delays. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Building Materials](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Building Materials") AB Verified User in Building Materials Small-Business (50 or fewer emp.) 7/12/2026 "Highly Flexible Platform with Strong Automations, Reporting, and Integrations" 4.5/5 What do you like best about monday CRM? Very flexible product, it can be used for so many different solutions and has good automations, reporting and integrations Review collected by and hosted on G2.com. What do you dislike about monday CRM? As it is so big, it is beyond me to and there are a lot of small changes you can do to each section, which can make it feel a bit over whelming but there is good help from external suppliers connected with Monday who can help mould for you Review collected by and hosted on G2.com. What problems is monday CRM solving and how is that benefiting you? Our sales team are now adding more information than ever before about clients and projects. This helps the other teams know how to proceed better for various issues that can arise in a project like design information found in the email communications between client and sales, use of the photos from site, to noting the projects build and compliance pathway. Project visibility throughout the whole team and whole process our projects go through is the biggest problem Monday is solving. It has taken some months to build the right flow for each project with relevant tasks per user but the outcome is very positive. This means the projects are less likely to be stuck or miss placed due to lack of action. The alert for managers and team are useful reminders for them to get that older project moving again. The solid reporting is also helpful giving more accurate and real time feedback to managers to help spot issues earlier. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Justin K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Justin K.") JK Justin K. Co Host Small-Business (50 or fewer emp.) 7/20/2026 "Intuitive Interface and Efficient Automation" 4/5 What do you like best about monday CRM? I like that monday CRM is fairly intuitive to use and offers automation features that help me be more efficient. The automation saves me time, and I'm experimenting with agents to increase efficiency further. The platform offers some flexibility with different ways to complete similar tasks. I also appreciate the comfortable user interface for daily use. As a graphic designer, I value the good user interface and experience, which makes monday CRM user-friendly compared to the product we moved from, 17 Hats. Review collected by and hosted on G2.com. What do you dislike about monday CRM? I'd prefer a more granulated pricing structure that would allow me to add features that I don't have right now, without having to slide up to a whole new tier. Review collected by and hosted on G2.com. What problems is monday CRM solving and how is that benefiting you? I use monday CRM for managing business contacts and nurturing leads. It helps me be more efficient with automation, saving time on repetitive tasks. The flexibility and intuitive interface make daily use comfortable. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Janelle N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Janelle N.") JN Janelle N. Director of Client Services Mid-Market (51-1000 emp.) 7/13/2026 "Customizable Workflows and Great Tracking, but Limited Chat, Integrations, and AI" 3.5/5 What do you like best about monday CRM? The customizability and project workflow. It works for both simple and more complex projects alike, and the dedicated comments section makes it easy to keep everything tracked within the platform. It’s also easy to add doc links within the given fields, which helps when these are critical to the nature of a project. Review collected by and hosted on G2.com. What do you dislike about monday CRM? There are some limitations, especially when it comes to chat, integration with other apps, and AI features. Review collected by and hosted on G2.com. What problems is monday CRM solving and how is that benefiting you? I can easily find the projects I’m specifically assigned to and locate the necessary docs right within the task. This is essential for my writing work, and I really appreciate the automatic status update when something is “ready for review.” Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Real Estate](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Real Estate") AR Verified User in Real Estate Small-Business (50 or fewer emp.) 7/7/2026 "Organized Boards and AI Automations, but Also Some Cons" 3.5/5 What do you like best about monday CRM? What I like best is probably the overall organization. The color-coating and different status types make things feel organized. I also like the AI automations feature since it helps to make everything flow well. Review collected by and hosted on G2.com. What do you dislike about monday CRM? It can get a little complicated to figure out some of the setup/automations. Trying to get information to properly duplicate between boards can get complex. The thing I dislike the most about the CRM is that we were told it integrates with Outlook. They left out the part that it doesn't work with our version of Outlook. It only integrates with a specific version of Outlook. We can work around it, except that every "email and activity" screen is designed for the integration. I have to remind our users that they can't click "new email" or "schedule meeting" because we don't actually have that option. Review collected by and hosted on G2.com. What problems is monday CRM solving and how is that benefiting you? It is helping our team stay organized. We specifically decided to use a CRM to help with follow up on leads/customers. It definitely helps solve that issue because of the many automated reminders/workflows. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Consulting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consulting") IC Verified User in Consulting Small-Business (50 or fewer emp.) 7/6/2026 Business partner of the seller or seller's competitor, not included in G2 scores. "Great for Managing Sales Pipelines and Business Processes" 5/5 What do you like best about monday CRM? What I like most about monday CRM is how customizable it is while still being easy to use. We use it to manage leads, sales pipelines, projects, and client workflows, and it's simple to tailor boards, views, and automations to match different business processes without needing custom development. The automation features have probably had the biggest impact on my workflow. Repetitive tasks like updating statuses, creating follow-up items, sending notifications, and syncing data happen automatically, which saves a significant amount of manual work and reduces human error. I also appreciate how well it integrates with other tools. Connecting monday CRM with platforms like Make, Google Workspace, Outlook, and other business applications has allowed us to build end-to-end workflows instead of relying on disconnected systems. The interface is clean and intuitive, making it easy for both technical and non-technical team members to get up to speed quickly. Features like dashboards, timeline views, and customizable reports also make it much easier to track progress and keep stakeholders informed. Overall, monday CRM has helped streamline our processes, improve collaboration across teams, and make our workflows much more efficient. Review collected by and hosted on G2.com. What do you dislike about monday CRM? One area where monday CRM could improve is the flexibility of some of its native automations and reporting features. While the built-in automation recipes cover many common use cases, more complex business processes often require third-party platforms like Make or custom API integrations to achieve the desired functionality. Reporting and dashboards are useful, but creating highly customized or cross-board reports can sometimes be limiting compared to dedicated business intelligence tools. I would also like to see more advanced filtering and analytics available out of the box. Another improvement would be expanding AI capabilities. The current AI features are promising, but I'd like to see them become more integrated into everyday CRM tasks, such as generating sales insights, identifying risks in pipelines, and providing smarter workflow recommendations. Overall, these aren't deal-breakers, and the platform continues to evolve with regular updates. The strengths of monday CRM outweigh these limitations, but addressing them would make an already strong product even better. Review collected by and hosted on G2.com. What problems is monday CRM solving and how is that benefiting you? Before using monday CRM, a lot of our customer information, sales activities, and project updates were spread across spreadsheets, emails, and multiple tools. This made it difficult to track progress, follow up consistently, and maintain visibility across the team. With monday CRM, we've centralized our sales pipeline, client communication, and project workflows into a single platform. Custom automations handle repetitive tasks such as updating statuses, assigning work, sending notifications, and syncing information with other applications, which has significantly reduced manual effort and the risk of missed follow-ups. The integrations with tools like Make, Google Workspace, and Outlook have allowed us to build connected workflows instead of constantly switching between platforms. Real-time dashboards and reporting also give the team better visibility into pipeline health, workload, and project progress, helping us make faster, more informed decisions. Overall, monday CRM has improved collaboration, standardized our processes, and saved several hours of manual work each week, allowing the team to focus more on delivering value to clients rather than managing administrative tasks. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ## Questions about monday CRM? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about monday CRM ](https://www.g2.com/products/monday-crm/discussions/new) ![Bhoomika P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bhoomika P.") BP Bhoomika Pawar • Last activity 8 months ago test - monday 1 Upvote 0 [ Join the conversation ](https://www.g2.com/discussions/test-monday) A8 aff2eea9004445fd0888fbb456740065d17853fd 806f1939b2c604db133d0794007b002935a15159 • Last activity 5 months ago Can I use Monday.com to set-up an online application or a questionnaire for my external clients? 1 Upvote 2 [ Join the conversation ](https://www.g2.com/discussions/can-i-use-monday-com-to-set-up-an-online-application-or-a-questionnaire-for-my-external-clients) [ View all Discussions ](https://www.g2.com/products/monday-crm/discuss) ## Pricing Options Pricing provided by monday CRM. ### Basic $12.00 Per Month ### Standard $17.00 Per Month ### Pro $28.00 Per Month [ View More Pricing Information ](https://www.g2.com/products/monday-crm/pricing) monday CRM Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_92f791c125019514c13f2138425a640b/hubspot-sales-hub.png "Product Avatar Image") HubSpot Sales Hub 4.4/5(13,907) [ Compare Now ](https://www.g2.com/compare/hubspot-sales-hub-vs-monday-crm) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_c7667c650c352acba4bfca38ee89457b/agentforce-sales-formerly-salesforce-sales-cloud.png "Product Avatar Image") Agentforce Sales 4.4/5(25,873) [ Compare Now ](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-monday-crm) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d9d3ff178178a1f790a9d6114e104471/zoho-crm.png "Product Avatar Image") Zoho 4.1/5(2,947) [ Compare Now ](https://www.g2.com/compare/zoho-crm-vs-monday-crm) ##### ##### monday CRM Features Platform Customization Workflow Capability User, Role, and Access Management Sales Force Automation Contact & Account Management Partner Relationship Mgmt. (PRM) Opportunity & Pipeline Mgmt. Marketing Automation Email Marketing Lead Management Customer Support Case Management [ View More Features ](https://www.g2.com/products/monday-crm/features) ## Top-Rated Alternatives [ ![Agentforce Sales (formerly Salesforce Sales Cloud)](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Agentforce Sales (formerly Salesforce Sales Cloud)") Agentforce Sales (formerly Salesforce Sales Cloud) 4.4/5(25,873) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) [ ![HubSpot Sales Hub](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "HubSpot Sales Hub") HubSpot Sales Hub 4.4/5(13,907) ](https://www.g2.com/products/hubspot-sales-hub/reviews) [ ![Pipedrive](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pipedrive") Pipedrive 4.3/5(3,106) ](https://www.g2.com/products/pipedrive/reviews) [ View All Alternatives ](https://www.g2.com/products/monday-crm/competitors/alternatives) ##### Categories on G2 [CRM](https://www.g2.com/categories/crm)[Email Tracking](https://www.g2.com/categories/email-tracking)[Sales Performance Management](https://www.g2.com/categories/sales-performance-management) ##### Explore More [HubSpot Marketing Hub vs Google Analytics: which is better for mid-market B2B teams proving pipeline ROI?](https://www.g2.com/discussions/hubspot-marketing-hub-vs-google-analytics-which-is-better-for-mid-market-b2b-teams-proving-pipeline-roi)[What idea management tools have the best integrations with Jira and Slack so product teams can move ideas into the development pipeline without manual handoffs?](https://www.g2.com/discussions/what-idea-management-tools-have-the-best-integrations-with-jira-and-slack-so-product-teams-can-move-ideas-into-the-development-pipeline-without-manual-handoffs)[Top tools for real-time data analytics](https://www.g2.com/discussions/top-tools-for-real-time-data-analytics) [Is a dedicated digital communications governance platform worth it for a mid-size financial services firm?](https://www.g2.com/discussions/is-a-dedicated-digital-communications-governance-platform-worth-it-for-a-mid-size-financial-services-firm)[What is the best-rated time tracking solution for startups?](https://www.g2.com/discussions/what-is-the-best-rated-time-tracking-solution-for-startups)[Pros and Cons Details](https://www.g2.com/products/monday-crm/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)