I like the flexibility of creating my own boards and groups with items and sub-items in monday Work Management. I find it really useful to be able to tailor these according to customer needs, which helps in capturing every detail relevant in a project. I also use monday Work Management as my daily to-do list, which is a nice added bonus. Additionally, I use automations to change statuses and move items between different groups and boards, and to notify team members of status changes. This customization and automation feature is especially helpful given that each customer is different. Review collected by and hosted on G2.com.

The dashboards can be very limiting, especially with the specific number of boards that can be linked to them and having to manually add new boards or groups each time to a workspace. Also, the initial setup was time-consuming because I had to customize groups and boards and redo them once I learned the tool better. Review collected by and hosted on G2.com.

I love the user interface—it’s very easy to understand, attractive, and agile. We can add comments, attach files, and discuss ideas within each task, which makes collaboration straightforward. The feature I use most is project tracking and team management, and I’m very satisfied with how it works. I also really like the boards, since they help eliminate immediate bottlenecks and maintain process discipline. Review collected by and hosted on G2.com.

Compared with other project management tools like Jira and ClickUp, Monday feels more efficient and offers better value for money. I honestly can’t think of anything negative to say so far, and the initial setup was straightforward and easy to get through. Review collected by and hosted on G2.com.

What I like best about monday Work Management is its user-friendly interface and excellent task management features. It helps our team stay organized, track project progress, manage deadlines, and collaborate efficiently in one place. The customizable boards and status updates make it easy to monitor work and improve overall productivity. Review collected by and hosted on G2.com.

One downside is that new users may need some time to learn all the features and customization options. Occasionally, managing complex boards with many updates can feel overwhelming, but overall the platform is very effective for project and task management. Review collected by and hosted on G2.com.

The user-friendly interface that facilitates the adhesion of other colleagues so we can collaborate quickly together. Also, the agent that is available really helps converting my Word or Excel into a structured table. The performance of the agent to understand my documents was impressive so it allowed me to save a lot of time and create a useful table. Review collected by and hosted on G2.com.

I know you can use "My work" to see what you are working on, but I still haven`t find a view or other solution to rapidly see what I wokrd during the week or the last month at a single place without having to navigate every workspace that our team created. I thing the onboarding process could include a better support to help the user see some efficient way to manage its own workload to adopt Monday more rapidly. Review collected by and hosted on G2.com.

What I like most about monday AI Work Platform is its flexibility. It can support a wide range of workflows, from simple task tracking to complex product and project management. The platform is highly customizable, with powerful automations, dashboards, and integrations that make it easy to organize work across teams.

However, monday has been moving in the wrong direction in several areas.

Pricing is becoming increasingly difficult to justify. Many essential capabilities are locked behind higher-tier plans, and costs rise quickly as teams grow.

The company’s current AI strategy also feels misguided. AI is promoted everywhere, but much of it adds little real value in daily work. Instead of solving meaningful workflow problems, many AI features feel like superficial additions designed to follow the market trend. I would rather see engineering resources invested in improving the platform itself, performance, and core project management capabilities.

Customer support has also deteriorated. Replacing much of the support experience with AI has made it unnecessarily difficult to reach a knowledgeable human when facing technical or billing issues. The result is a slower, more frustrating support experience than in the past.

Monday remains one of the most capable work management platforms available, but its priorities seem increasingly driven by marketing rather than by customer value. Focusing again on the fundamentals instead of AI hype would make the product significantly stronger.

The UX is OK. Review collected by and hosted on G2.com.

My biggest disappointment is monday’s current AI strategy. AI has become a major marketing focus, but in practice many of the features provide little real value in day-to-day work. Too often, they seem to solve problems that users don’t actually have, rather than improving the core product.

Many AI capabilities also feel unreliable. They frequently require manual verification, which limits the productivity gains they promise. Instead of multiplying AI features, I would prefer monday to focus on strengthening its core workflow, project management, and collaboration capabilities.

I also miss easier access to human customer support. AI should enhance the product and the support experience, not replace them. Review collected by and hosted on G2.com.

The platform is very user friendly, intuitive and versatile. We currently use it to manage or social media and marketing work and it's really useful to invite external users to give feedback and comment without having them become part of our in-platform team. Review collected by and hosted on G2.com.

To access the most useful features (like the timeline view for projects), you have to pay extra. There also isn’t a different pricing scheme for low- or middle-income countries. We’re a very small team from Latin America, and that makes it harder for us to access these types of platforms or justify higher costs. Review collected by and hosted on G2.com.

As a “team-of-one” translation and interpretation department serving a school district of more than 30,000 students across 38 schools, staying organized and efficient is essential—and Monday.com has become an indispensable part of my daily workflow. The platform allows me to clearly track translation and interpreting requests, monitor deadlines, prioritize urgent needs, and maintain seamless communication with staff across the district. Thanks to Monday.com, I can provide more timely and effective language support to the families and communities we serve. Review collected by and hosted on G2.com.

I have not found a feature that I dislike. Review collected by and hosted on G2.com.

This software is ideal for people with busy schedules who are always on the go. Its simple task assignment and clear tracking make work management straightforward and help you stay organized. I also love how accessible it is: it’s very easy to use, has a highly visual interface that we genuinely enjoy, and is quick to learn for both managers and team members. Review collected by and hosted on G2.com.

Using this software makes my days easier and smoother. I genuinely don’t have any negative comments about it overall. It includes all the features a project manager or company would typically look for in a management tool. That said, it does fall short when it comes to more advanced reporting capabilities. Review collected by and hosted on G2.com.

I use monday Work Management for tracking projects, especially quoting. It's my source of truth for the quoting process. I really like that it has AI agents that help reduce my workload and maintain accuracy. I'm excited about the API integrations that are coming soon, making it possible to integrate better with our internal systems. The UI is bright and easy to navigate; even with a lot of information packed into the software, it doesn't feel overwhelming. Also, the initial setup was extremely easy, and I quickly got my account up and running so I could explore our team's setup on monday. Review collected by and hosted on G2.com.

Sidescrolling sometimes feels like it runs forever. I'm not sure if that's possible to improve or if it's just the nature of the data that needs to be included in the software. Review collected by and hosted on G2.com.

I love how monday Work Management is really visually easy to keep organized. The platform is clean and organized, which helps keep everybody accountable. I really like the AI agents as they help take away some mundane tasks by assisting me with email automation. Additionally, monday Work Management feels user-friendly and visually appealing compared to other options. The initial setup was easy, although we had to iterate a few times based on some recommendations. Review collected by and hosted on G2.com.

I might not know enough, but I would like a better dashboard experience. I just don't find the dashboard to be very helpful. I would like to see our current projects and be able to filter by the different accounts. I'd like to create one dashboard based off my main table where I can filter different clients and see the projects organized by status. And I'd like to have more say in how they look visually by using different colors, based on the brand guidelines of our clients, so that we can share them with our clients. Review collected by and hosted on G2.com.